Norstar Compact 616 Dr5 Installer Guide

Prime Telephone User Card  173
When do I answer aYou answer a call if:
call?   someone within the system calls you. You hear the  internal ring
(two quick rings followed by a longer pause), and an indicator 
 flashes
beside one of your telephone’s Intercom buttons.
 an external call comes directly to your Prime Telephone. You hear the
external ring, and an indicator  flashes beside one of your telephone’s
 external line buttons.
 a call is redirected to your Prime Telephone from somewhere else within...

Redirecting calls
using display
messages
The display messages which appear on your Prime Telephone for redirected
internal calls should help you to understand why those calls were passed to
your Prime Telephone. This information is useful when you need to decide
what to do with the call once it has been answered.
The following table lists some example display messages that could appear on
a Prime Telephone when you receive redirected calls:
Held  Karen holds a call for too long.
JOHN DNDThe call you...

Prime Telephone
User Card  175
Your optionsYou have just answered a call for someone else. What do you do next?
You can:
. ,
Transfer the call to another telephone within or outside of the  system.
OR
Camp the  on another  telephone.
Park the call and page someone to pick it up.
OR
Take a message.
Transferring the
active call
To another  telephone:
1.Check whether the telephone to which you want to transfer is already busy:
 Is there an indicator  beside the Internal  button for the other
telephone?
 If...

176  Prime Telephone User Card
Camping the callIf the  telephone you want to transfer the call to is busy on another
call, you may want to camp the call on that telephone. The person receiving
the camped call will hear Camp-On tones (two quick beeps).
1. Press    or the Camp-On button (if programmed).
2.Dial the Extension number of the other telephone or press its Internal
 button if programmed.
Announcing the
active callYou are trying to pass calls you have answered to co-workers who are not at
their...

Prime TelephoneUser Card  177
Informing your
co-workers about
their calls
 
Use the Send Message feature to notify co-workers that they should call you
for information.
If the person you are trying to call is on another line, or their telephone has Do
Not Disturb ON, a display message shows you that their telephone is busy.If
the person you 
are trying to call does not answer, a display message informs
you that there is no reply. In each case, you can use the Ring Again feature.
The Ring Again feature is...

  Prime Telephone User Card  
Some unique
situationsIf an external call comes to you, and you do not have a button representing
the line the call is on, the indicator  for that call will appear next to any
available Intercom button on your telephone.
If your Prime Telephone receives a callback call, you will hear the 
 ring
instead of the External ring.
The Held Line Reminder or the Delayed Ring Transfer feature is not available
unless assigned during Configuration programming.
If you are using all of...

M7100 User Card  179
Release button
cancels active calls.
Display
shows the time, date, call information and guides you
while using  features.
Memory button
is programmable to store a feature or to
automatically dial internal or externat
Dial pad
Feature button
starts or ends a feature.
Volume control
Button inquiryConfirm that your memory button has the correct snap-on cap by checking its
programming.
1. Release all calls and open lines with dial tone.
2. Press    .
3. Read the display.
4, Press 
 when...

Internal calls1. Pick up the receiver.
2. Dial the internal number.
External calls1. Pick up the receiver.
2. Dial 
 (or your system’s external line access code).
 Dial the external telephone number.
Note: Internal numbers and the external access code are supplied by your
System Coordinator.
Making andThe M7100 telephone allows you to have two calls active at the same time.
answering a secondBy using  you can switch between calls.
callTo answer a second call while on another call
1. Press  to put the...

 User Card  181
About the
memory button
The memory button can store a
telephone number or feature
code to give you one touch
dialing or feature activation. You
can change the memory button
by programming it with a new
number or feature code.
 Memory button
 Press    to check the memory button.
Programming
memory buttons 
External  
If you are on a call or an open line with dial tone, press 
2.
3.
4.
5.
or 
Press  
.Dial the external number.
Press  to store the number.
Label your new button.
Internal...

182  M7208 User Card       
Display
  time, date, call information and guides you
while using 
 features.
Indicators
appear beside active lines and features.
Feature button
starts or ends a feature.
 and line buttons
are buttons with indicators for one
touch dialing, feature operation or line
access.
Button InquiryConfirm that your memory and line buttons have the correct snap-on caps by
checking their programming.
1.Release ail calls and open lines with dial tone.
2. Press 
3. Press the button you want...