Nokia 3620 User Guide

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Call your voice mailbox
The voice mailbox (system service) is an answering machine where callers 
who are unable to reach you can leave you voice messages.
To call your voice mailbox, press the 1 key and   in the 
standby mode.
If the phone asks for the voice mailbox number, key it in and press OK. 
You can obtain this number from your service provider.
See also “Settings for call forwarding” on p. 25.
Each phone line may have its own voice mailbox number, see “Line in use 
(system service)” on p. 35.
If your voice mail requires you to enter a password every time you call to 
listen to your voice messages, you may want to add a touch tone number 
after the voice mailbox number. This way the password is given 
automatically every time you call your voice mail. For example, 
1234567p1234# where 1234 is the password and ‘p’ inserts a pause.
Change the voice mailbox number
To change the phone number of your voice mailbox, go to Menu→ Tools→ 
Voice mail and select Options→ Change number. Key in the number 
(obtained from your service provider) and press OK.
1-touch dialing
To view the 1-touch dialing grid, go to Menu→ Tools→ 1-touch dial.
Assign a phone number to one of the 1-touch dialing keys (the 2–9 
keys), see “Assign 1-touch dialing keys” on p. 55.
To call the number: In the standby mode, press the corresponding 
1-touch dialing key and  . If the 1-touch dialing function is set to 
On, press and hold the corresponding 1-touch dialing key until the call 
is started. 
Make a conference call
Conference calling is a system service that allows you to make a conference 
call with a maximum of six participants, including yourself. 
						

							[ 23 ]Your phone
1Make a call to the first participant.
2To make a call to a new participant, select Options→ New call. 
3Key in or search the memory for the phone number of the participant 
and press OK. The first call is automatically put on hold.
4When the new call has been answered, join the first participant in the 
conference call. Select Options→Conference.
5To add a new person to the call, repeat step 2 and then select 
Options→ Conference→ Add to conference.
To have a private conversation with one of the participants: 
Select Options→ Conference→ Private. Scroll to the desired 
participant and press Private. The conference call is put on hold 
in your phone, and the other participants can still continue talking 
with each other while you have a private discussion with one 
participant only. Once you have finished the private conversation, 
select Options→ Add to conference to return to the conference call.
To drop one participant from the conference call, select Options→ 
Conference→ Drop participant; then scroll to the participant and 
press Drop. 
6To end the active conference call
, press .
A conference call with two participants 
is shown.
The quickest way to make a new call is to 
dial the number and press   to start the 
call. The existing call is automatically put 
on hold.
 ANSWER A CALL
To answer an incoming call, press  .
To end the call, press  .
If you do not want to answer a call, press  . The caller will be directed 
to voice mail. 
						

							[ 24 ] Note: If you have activated the Call forward→ If busy function to 
forward calls, for example, to your voice mailbox, rejecting an 
incoming call will also forward the call. See “Settings for call 
forwarding” on p. 25.
When a call comes in, press   Silence to quickly mute the ringing 
tone. If you then want the call to be directed to voice mail, press   
again for Decline.
To adjust the ringing tones for different environments and events, for 
example, when you want your phone to be silent, see “Profiles” on p. 106.
Note: It is possible that the phone assigns a wrong name for the 
phone number. This happens if the phone number of the caller is not 
stored in Contacts but the seven last digits of the number match 
another number that is stored in Contacts. In this case, call 
identification is not correct.
Call waiting (system service)
If you have activated the Call waiting service, 
the system will notify you of a new incoming 
call while you have a call in progress. See “Call 
waiting (system service)” on p. 35.
1During a call, press   to answer the 
waiting call. The first call is put on hold.
To switch between the two calls, 
press Swap.
2To end the active call, press  .
To end both calls at the same time, select Options→ End all calls and 
press OK.
Options during a call
Many options that you can use during a call are system services. 
Press Options during a call for some of the following options:
Mute or Unmute, End active call, End all calls, Hold or Unhold, Handset, 
BT handsfree, New call, Conference, Private, Drop participant, Answer, 
and Decline. 
						

							[ 25 ]Your phone
Swap is used to switch between the active call and the call on hold.
Transfer is used to connect an incoming call or a call on hold with an active 
call and to disconnect yourself from both calls.
Send touch tones is used to send touch tone strings, for example, passwords 
or bank account numbers. 
1Key in the digits with the 0–9 keys. 
Each keystroke generates a touch tone, which is transmitted while the 
call is active. Press the * key repeatedly to produce: *, p (inserts a pause 
of about two seconds before, or between touch tone characters.), and w 
(if you use this character, the remaining sequence is not sent until you 
press Send again during the call). Press the # key to produce #.
2To send the tone, press OK.
You can also store a sequence of touch tones for a contact card. When 
you make a call to the contact, you can retrieve the sequence. Add touch 
tones to the phone number or Touch tone fields in a contact card. 
Note: Touch tones are the tones you hear when you press the number 
keys on the phone keypad. Touch tones allow you to communicate 
with voice mailboxes and computerized telephony systems.
Settings for call forwarding
When call forwarding is activated, you can direct your incoming calls to 
another number, for example, to your voice mailbox number. For details, 
contact your service provider.
Go to Menu→ Tools→ Forward.
Select one of the forward options, for example, select If busy to 
forward voice calls when your number is busy or when you decline 
incoming calls.
Select Options→ Activate to set the forward setting on, Cancel to set 
the forward setting off, or Check status to check whether the forward 
is activated or not.
To cancel all active forwards, select Options→ Cancel all forwards. 
						

							[ 26 ] For information about the forward indicators, see “Activity indicators” 
on p. 13.
Note: Rejection of incoming calls and call forwarding cannot be 
active at the same time. See “Call restriction (system service)” on 
p. 48.
 LOG—CALL LOG AND GENERAL LOG
Go to Menu→ Log.
In the log you can monitor phone calls, text messages, packet data 
connections, and fax and data calls registered by the phone. You can 
filter the log to view just one type of event and create new contact 
cards based on the log information.
Note: The Log does not track sent messages. To view a list of sent 
messages, go to Messaging→ Sent.
Note: Connections to your remote mailbox, multimedia messaging 
center, or browser pages are shown as data calls or packet data 
connections in the general communications log.
Recent calls log
Go to Menu→ Log→ Recent calls.
The phone registers the phone numbers of missed, received, and dialed 
calls. The phone registers missed and received calls only if the system 
supports these functions, and the phone is switched on and within the 
system’s service area.
Options in the Missed, Received, Dialed views are: Call, Use number, 
Delete, Clear list, Add to Contacts, Help, and Exit.
Icons
for missed calls
for received calls
for dialed numbers 
						

							[ 27 ]Your phone
MISSED CALLS AND RECEIVED CALLS
To view the phone numbers of the last 20 missed calls, go to Log→ Recent 
calls→ Missed calls.
When you see a note in the standby mode about missed calls, press Show 
to access the list of missed calls. To call back, scroll to the number or name 
you want and press  .
To view a list of the 20 numbers or names from which you have most 
recently accepted calls (system service), go to Log→ Recent calls→ 
Received calls.
DIALED NUMBERS
Press   in the standby mode to open the Dialed numbers view.
To view the 20 phone numbers that you have most recently called or 
attempted to call, go to Log→ Recent calls→ Dialed numbers.
ERASING RECENT CALL LISTS
To clear all recent call lists, select Options→ Clear recent calls in the 
Recent calls main view.
To clear one of the call registers, open the log you want to erase and 
select Options→ Clear list. 
To clear an individual event, open a log, scroll to the event, 
and press  .
Call timers
Go to Menu→ Log→ Call timers.
Allows you to view the duration of your incoming and outgoing calls. If 
you want the call duration timer to be displayed during your active calls, 
select Log→ Call timers, and then select Options→ Settings→ Show call 
duration→ Yes.
Note: Some timers, including the life timer, may be reset during 
service or software upgrades.
Erasing call duration timers—Select Log→ Call timers, and then select 
Options→ Clear timers. For this you need the lock code. See “Security” on 
p. 44. To clear an individual event, scroll to it and press  . 
						

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Call costs (system service)
Go to Log→ Call costs.
Call costs allows you to check the cost of 
the last call or all calls. The call costs are 
displayed separately for each SIM card. 
The actual invoice for calls and services from 
your service provider may vary, depending 
upon system features, rounding-off for 
billing, taxes, and so forth.
CALL COSTS LIMIT
Your service provider can limit the cost of 
your calls to a certain amount of charging units or units of currency. 
When the limited charging mode is active, calls can be made only as long 
as the preset credit limit (call cost limit) is not exceeded and you are in a 
system that supports call cost limit. The number of remaining units is 
shown during a call and in the standby mode. When the charging units 
have expired, the note Call cost limit reached is displayed. Contact your 
service provider for information on the limited charging mode and 
charging unit prices. 
COST SHOWN AS CHARGING UNITS OR CURRENCY
You can set the phone to show the remaining talk-time in charging units 
or units of currency. For this, you may need the PIN2 code. See “Security” 
on p. 44.
1Select Options→ Settings→ Show costs in. The options are Currency 
and Units.
2If you choose Currency, a note requesting you to write the unit price 
is shown. Key in the cost of your home system charging or credit unit 
and press OK. 
3Write a name for the currency. Use a three-letter abbreviation, for 
example, USD.
Note: When no more charging units or currency units are left, calls 
may only be possible to the emergency number programmed into 
your phone (such as 911 or other official emergency numbers). 
						

							[ 29 ]Your phone
SET A CALL COST LIMIT
1Select Options→ Settings→ Call cost limit→ On.
2The phone requests you to enter the limit in units. For this you may 
need the PIN2 code. Depending on the Show costs in setting, enter 
either the amount of charging units or currency.
When the charging limit you have set yourself is reached, the counter 
stops at its maximum value and the note Reset all calls cost counter is 
displayed. To be able to make calls, go to Options→ Settings→ Call cost 
limit→ Off. For this you need the PIN2 code. See “Security” on p. 44.
Note: The actual invoice for calls and services from your service 
provider may vary, depending upon system features, rounding-off for 
billing, taxes and so forth.
ERASE CALL COST COUNTERS
Select Options→ Clear counters. For this you need the PIN2 code. To clear 
an individual event, scroll to it and press  .
GPRS data counter
Go to Log→ GPRS counter.
Allows you to check the amount of data sent and received during packet 
data (GPRS) connections. Check with your service provider for information 
on how you will be charged.
View the general log
Go to Menu→ Log and press  .
In the general log, for each communication event, you can see the 
sender or recipient name, phone number, name of the service provider, 
or access point.
Note: Sub-events, such as a text message sent in more than 
one part and packet data connections, are logged as one 
communication event. 
						

							[ 30 ] FILTER THE LOG
1Select Options→ Filter. A list of 
filters opens. 
2Scroll to a filter and press Select.
You cannot get to the Filter option unless 
there are already calls in the log. 
ERASE THE CONTENTS OF THE LOG
To permanently erase all the log contents, 
recent calls log, and messaging delivery 
reports permanently, select Options→ 
Clear log. Confirm by pressing OK.
PACKET DATA COUNTER AND CONNECTION TIMER
To view how much data, measured in kilobytes, has been transferred and how 
long a certain GPRS connection has lasted, scroll to an Incoming or Outgoing 
event with the access point icon   and select Options→ View details. 
LOG SETTINGS
Select Options→ Settings. The list of settings opens.
Log duration—The log events remain in the phone memory for a 
set number of days after which they are automatically erased to 
free memory. 
If you select No log, all the log contents, Recent calls log, and 
Messaging delivery reports are permanently deleted.
For Call duration, Show costs in, Call cost limit, see “Call timers” on 
p. 27 and “Call costs (system service)” on p. 28.
Icons
for incoming 
for outgoing 
for missed communication events 
						

							[ 31 ]Your phone
 SIM FOLDER
Go to Menu→ SIM.
Your SIM card may provide additional services that you can 
access in this folder. See also “Copy between SIM card and phone 
memory” on p. 50, “Confirm SIM service actions” on p. 46, “Fixed dialing” 
on p. 45, and “View messages on a SIM card” on p. 98.
In the SIM directory, you can see the names and numbers stored on the 
SIM card, you can add or edit them, and you can make calls. To view the 
SIM directory, go to Menu→ SIM→ SIM direct.
Options in the SIM directory are: Open, Call, New SIM Contact, Edit, 
Delete, Mark/Unmark, Copy to Contacts, Own numbers, SIM details, Help, 
and Exit.
Note: For availability, rates and information on using SIM services, 
contact your SIM card vendor, e.g. system operator, service provider, 
or other vendor.