Nitsuko Digital System Feature And Terminal Programming Manual

TRAFFIC MANAGEMENT REPORTING
Description
The Traffic Management (TMS) Report provides the system administrator with a record of the system’s call ac-
tivity.  The TMS Report consists of call activity details for each installed extension, trunk, trunk group and
ACD/UCD hunting group.  The system administrator can use the TMS Report to analyze the system traffic.
This, in turn, lets the administrator maximize the system’s resources.
The TMS report outputs from the main CEU AUX Module serial port.  The...

Traffic Management Report For Trunks
     |             INCOMING CALLS             |   CALLS   | CALLS   | TIME
LINE | NO. RCVD | ANSRD | LONG WAIT | TRMNATD | ABANDONED |OUTGOING |IN USE
_____________________________________________________________ ______________
 801       0         0         0          0          0        11     00:01:15
 802       0         0         0          0          0         2     00:00:16
The TMS report for trunks shows:
•Trunk number
•For incoming calls, total calls...

Programming
Required Programming
➣H- System Status Reports, HE- Traffic Management Summary
Print the TMS Report.  The system does not clear the TMS data after the report runs.
[Return for all extensions/trunks or enter first extension/trunk-return.  Enter last extension/trunk for spe-
cific extension/trunk.]
➣H- System Status Reports, HF- Traffic Management Summary (With Data Cleared)
Print the TMS Report.  The system clears the TMS data after the report runs.
[Return for all extensions/trunks or enter...

TRANSFER
Description
Transfer permits an extension user to send (i.e., extend) an active outside call to any other extension in the sys-
tem.  With Transfer, any extension user can quickly send an outside call to the desired co-worker.
A call a user transfers automatically recalls if not picked up at the destination extension.  If the call is still not
picked up, it rings all extensions with programmed ringing for the trunk.  This assures that users do not lose or
inadvertently abandon their transfers.
A...

Related Features
Attendant Positions
Calls transferred to an attendant do not recall the extension that initially transferred the call.  The call
also never diverts to extensions with ring and access for the trunk.
Automatic Call Distribution
Any user can Transfer a call to the ACD master number. 
Any user on a  
> Base 02.00/Aux 02.10 can transfer a call to an ACD agent.  If the agent doesn’t pick up
the call, it recalls the extension that initially transferred it.  It will not follow the agents hunting...

Feature Operation
To Transfer your call:
You can also use Hotline and Call Coverage Keys to Transfer calls.  Refer to these features.
1. Do not hang up.
2.
-(At a keyset) Press ICM.
Listen for: Dial tone
OR
-(At an ESL set) Press TRF.
Listen for: Dial tone
3. Dial extension number or press DSS key.
Listen for: Two beeps or ringing
4. Announce the call.
If you hear ringing, wait for party to answer before announcing the call.  To Transfer the call unan-
nounced, skip this step.
If the extension you called...

VOICE MAIL COMPATIBILITY (INTEGRATED VOICE MESSAGING)
Description
The system is fully compatible with Integrated Voice Messaging Systems.  These systems provide telephone us-
ers with comprehensive Voice Messaging and Automated Attendant features. Voice Messaging ends the frustra-
tion and cost of missed calls, inaccurate written messages and telephone tag.  Voice Messaging frees a
company’s busy receptionists and secretaries for more productive work.
Automated Attendant automatically answers the...

Alternate Night Mode Answering Enhancement (Direct Trunk Routing to a Personal Greeting)
The system offers alternate night mode routing to Voice Messaging.  For voice mail systems with Automated At-
tendant, this allows simplified answering during off hours.  Instead of routing to the night mode Automated At-
tendant, outside callers hear a brief recording and are asked to leave a message.  To enable alternate answering:
•Program a terminal hunt group consisting of an uninstalled extension and the Voice...

Default Configuration
Voice Mail not installed.
Programming
Required Programming
➣E- Extensions, E2- Extension Circuit Type
When connected to ASI P/N 89749, each Voice Messaging System port should have circuit type 51.
➣E- Extensions, E5- Hunt Type
Program each VX port with hunt type 06.
➣E- Extensions, EA- UCD Group Master Extension Number
Program each VX port with the master number assigned in QP programming below.
➣E- Extensions, EK- Voice Mail (VX) Port
Assign an OPX or ASI extension to each VX...

➣QC- Op. Programming, VX Overflow Ring Count
Available in Software Levels:
Base AUX 
N/A
> Y2.0
Set no. of rings after which overflow occurs [1-255].
➣QJ- Intercom Call Control, Alerts (Message)
Enable/disable the Msg Wait reminder. [N=allow, Y=deny]
Related Features
Call Forwarding
An extension can forward calls to the Voice Messaging System.
Flexible Numbering Plan
Flexible numbering may conflict with the Voice Messaging System database.
Message Waiting
Normal Message Waiting does not function if the...