Nitsuko 124i/384i Software Manual

Hotline
Description
 124i Available. 384i Available.
Hotline gives a keyset user one-button calling and Transfer to another extension (the Hotline partner).  Hotline
helps co-workers that work closely together.  The Hotline partners can call or Transfer calls to each other just by
pressing a single key.
In addition, the Hotline key shows the status of the partner’s extension:
When the key is . . . The extension is . . .
Off Idle
On Busy or ringing
Fast Flash DND – All calls (option 3) or
Intercom calls...

Related Features
Do Not Disturb
Hotline does not override Do Not Disturb.
Handsfree Answerback/Forced Intercom Ringing
Hotline always follows the Handsfree Answerback/Forced Intercom Ringing mode set at the called exten-
sion.  The Hotline caller can override the setting, if desired.
Off Hook Signaling
If the partner’s extension is busy, Hotline does not automatically activate Off Hook Signaling.
Programmable Function Keys
A Hotline is a uniquely programmed function key.
Operation
To place a call to your...

Hotline, External
Description
 124i Available. 384i Available.
With External Hotline, an extension automatically dials a Common Abbreviated Dialing number when the user
lifts the handset. External Hotline would be beneficial in an Airport Lobby, for example, to provide simplified ac-
cess to an off-site Reservation Desk. A traveler need only lift the handset on the External Hotline phone to auto-
matically ring for reservations. (If the Reservation Desk is an extension on the same system, use Ringdown...

InDepth and inDepth+
Description
 124i Not available. 384i Available — requires system
software 3.07.18 or higher.
InDepth (P/N 94100) and inDepth+ (P/N 94105) are Windows-based Management Informatin Systems that
work in conjunction with the built in 384i ACD. These ACD/MIS systems enhance the 384i ACD with real time
statistics and reports on ACD group traffic patterns and usage. Communicating through the 384i Open Architec-
ture Interface (OAI), inDepth and inDepth+ are an extensive set of...

Description (Cont’d)
Hardware, Software and System Requirements
•PC 486 DX2-66 or higher with 8MByte RAM
•Windows 95 or Windows NT
•SVGA mode (800 x 600)
•4 Serial ports
•Network card for multiple MIS workstations
•Sound card
•384i LAP-B Open Architecture Interface PCB (P/N 92156)
For more information, refer to the inDepth/inDepth+ Manual (P/N 94105INS**) for the specifics.
Conditions
None
Default Setting
InDepth/inDepth+ not installed.
Programming
Refer to the inDepth/inDepth+ Manual (P/N 94105INS**)...

Intercom
Description
 124i Available. 384i Available.
- Changing the Intercom ring tone
requires Base 2.13, EXCPRU 2.18 or
higher.- Changing the Intercom ring tone
requires system software 3.04 or
higher.
Intercom gives extension users access to other extensions.  This provides the system with complete internal call-
ing capability.
Handsfree Answerback/Forced Intercom Ringing
Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward
the phone,...

Programming
Intercom
Start
Should an extension
be able to place
Intercom calls?In 0406:61 enter 1.In 0406:61 enter 0.
In 1005,assign Class of
Service to extensions.
YesNo
Should each Tenant Group
have a different operator
(attendant) extension?In 1105, make sure each
Tenant Group has the same
operator extension port.In 1105, assign the
operator extension port
for each Tenant Group.YesNo
Is the time allowed for
users to dial Intercom
numbers acceptable?In 0405:10, set the
Intercom Interdigit Time to...

Programming (Cont’d)
Handsfree Answerback/Forced Intercom Ringing
No Yes No Yes
Stop
In 0406 Item 72,
enter 0.In 0406 Item 72,
enter 1.
Should extension be able to
toggle between Handsfree
Answerback and Forced
Intercom Ringing for outgoing
Intercom calls (dial 1 or
Service Code 812).
In 0406 Item 68,
enter 0.In 0406 Item 68,
enter 1.
Should extension be able
to set Handsfree
Answerback and Forced
Intercom Ringing for their
incoming calls (Service
Codes 821 and 823)?
Start
Features D-M
Intercom
328...

Programming (Cont’d)
For Intercom . . .
➣0112 - Intercom and Alarm Ring Tone
Customize the Intercom ring tone.
➣0405 - System Timers (Part A), Item 10: Intercom Interdigit Time
Set the Intercom Interdigit Time (0-64800 seconds).  When placing Intercom calls, users must dial each
digit within this interval.
➣0405 - System Timers (Part A), Item 28: Extension Dial Tone Time
Set the Extension Dial Tone Time (0-64800 seconds).  After getting Intercom dial tone, a keyset user has
this interval to dial the...

Operation
To place an Intercom call:
1. At keyset, press idle CALL key.
OR
At single line telephone, lift handset.
2. Dial extension number (or 0 for your operator).
Your call may voice-announce or ring the called extension.  Dial 1 to change the way your call
alerts the called extension.
If the extension you call is busy or doesn’t answer, you can dial another extension without hang-
ing up.
To answer an Intercom call:
1. If you hear two beeps, speak toward phone.
Your telephone picks up your voice.
OR...