Netgear Wndr3700v5 N600 Wifi Router User Manual
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Troubleshooting 151 N600 WiFi Dual Band Gigabit Router address is in this range, check the connection from the computer to the router, and reboot your computer. •If your router’s IP address was changed and you do not know the current IP address, clear the router’s configuration to factory defaults. This sets the router’s IP address to 192.168.1.1. For more information, see Factory Settings on page 158. •Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer, click the Refresh button to be sure that the Java applet is loaded. •Try quitting the browser and launching it again. •Make sure that you are using the correct login information. The user name is admin, and the default password is password. Make sure that Caps Lock is off when you enter this information. •If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services. For example, the router cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not support such a configuration. Cannot Access the Internet If you can access your router but not the Internet, check to see if the router can obtain an IP address from your Internet service provider (ISP). Unless your ISP provides a fixed IP address, your router requests an IP address from the ISP. You can determine whether the request was successful using the ADVANCED Home screen. To check the WAN IP address: 1. Launch a web browser from a computer or wireless device that is connected to the network. 2. Select an external site such as www.netgear.com. 3. Type http://www.routerlogin.net or http://www.routerlogin.com. A login screen displays. 4. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home screen displays. 5. Click the ADVANCED tab. The ADVANCED Home screen displays. 6. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router did not obtain an IP address from your ISP. If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize your new router by restarting your network. For more information, see Sequence to Restart Your Network on page 148.
Troubleshooting 152 N600 WiFi Dual Band Gigabit Router If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following: •Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login. •If your ISP requires a login, the login name and password might be set incorrectly. •Your ISP might check for your computer’s host name. Assign the computer host name of your ISP account as the account name in the Internet Setup screen. •If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer’s MAC address, do one of the following: -Inform your ISP that you bought a new network device and ask them to use the router’s MAC address. -Configure your router to clone your computer’s MAC address. If your router obtained an IP address, but your computer does not load any web pages from the Internet, it might be for one or more of the following reasons: •Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router’s configuration, reboot your computer, and verify the DNS address. You can configure your computer manually with DNS addresses, as explained in your operating system documentation. •The router might not be configured as the TCP/IP gateway on your computer. If your computer obtains its information from the router by DHCP, reboot the computer and verify the gateway address. •You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select Never dial a connection. Other browsers provide similar options. Troubleshoot PPPoE If you are using PPPoE, try troubleshooting your Internet connection. To troubleshoot a PPPoE connection: 1. Launch a web browser from a computer or wireless device that is connected to the network. 2. Type http://www.routerlogin.net or http://www.routerlogin.com.
Troubleshooting 153 N600 WiFi Dual Band Gigabit Router A login screen displays. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home screen displays. 4. Click the ADVANCED tab. The ADVANCED Home screen displays. 5. In the Internet Port pane, click the Connection Status button. The Connection Status screen displays. 6. Check the Connection Status screen to see if your PPPoE connection is working. If the router is not connected, click the Connect button. The router continues to attempt to connect indefinitely. 7. If you cannot connect after several minutes, the router might be set up with an incorrect service name, user name, or password, or your ISP might be experiencing a provisioning problem. Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted to the network. Troubleshoot Internet Browsing If your router can obtain an IP address but your computer is unable to load any web pages from the Internet, it might be for one of the following reasons •Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router’s configuration, restart your computer. Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation for your computer. •The router might not be configured as the default gateway on your computer. Reboot the computer and verify that the router address (www.routerlogin.net) is listed by your computer as the default gateway address. •You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select the Never dial a connection. Other browsers provide similar options.
Troubleshooting 154 N600 WiFi Dual Band Gigabit Router Changes Not Saved If the router does not save the changes that you make in the router interface, do the following: •When entering configuration settings, always click the Apply button before moving to another screen or tab, or your changes are lost. •Click the Refresh or Reload button in the web browser. It is possible that the changes occurred, but the old settings might be in the web browser’s cache. Wireless Connectivity If you are experiencing trouble connecting wirelessly to the router, try to isolate the problem: •Does the wireless device or computer that you are using find your wireless network? If not, check the WiFi LED on the front of the router. If it is off, you can press the WiFi On/Off button on the router to turn the router wireless radios back on. If you disabled the router’s SSID broadcast, then your wireless network is hidden and does not display in your wireless client’s scanning list. (By default, SSID broadcast is enabled.) •Does your wireless device support the security that you are using for your wireless network (WPA or WPA2)? •If you want to view the wireless settings for the router, use an Ethernet cable to connect a computer to a LAN port on the router. Then log in to the router, and select BASIC > Wireless. Note:Be sure to click the Apply button if you change settings. If your wireless device finds your network but the signal strength is weak, check these conditions: •Is your router too far from your computer or too close? Place your computer near the router but at least 6 feet (1.8 meters) away and see whether the signal strength improves. •Are objects between the router and your computer blocking the wireless signal? Troubleshoot Your Network Using the Ping Utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a network using the ping utility in your computer or workstation.
Troubleshooting 155 N600 WiFi Dual Band Gigabit Router Test the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is set up correctly. To ping the router from a Windows computer: 1. From the Windows toolbar, click the Start button and select Run. 2. In the field provided, type ping followed by the IP address of the router, as in this example: ping www.routerlogin.net 3. Click the OK button. You see a message like this one: Pinging with 32 bytes of data If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out If the path is not functioning correctly, one of the following problems might be the cause: •Wrong physical connections For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are connected. Check that the appropriate LEDs are on for your network devices. If your router and computer are connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that are connected to your computer and router. •Wrong network configuration Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer. Verify that the IP address for your router and your computer are correct and that the addresses are on the same subnet. Test the Path from Your Computer to a Remote Device After verifying that the LAN path works correctly, test the path from your computer to a remote device. 1. From the Windows toolbar, click the Start button and select Run. 2. In the Windows Run window, type ping -n 10 where is the IP address of a remote device such as your ISP DNS server.
Troubleshooting 156 N600 WiFi Dual Band Gigabit Router If the path is functioning correctly, messages display that are similar to those shown in Test the LAN Path to Your Router on page 155. If you do not receive replies, check the following: •Check that IP address of your router is listed as the default gateway for your computer. If DHCP assigns the IP configuration of your computers, this information is not visible in your computer Network Control Panel. Verify that the IP address of the router is listed as the default gateway. •Check to see that the network address of your computer (the portion of the IP address specified by the subnet mask) is different from the network address of the remote device. •Check that your cable or DSL modem is connected and functioning. •If your ISP assigned a host name to your computer, enter that host name as the account name in the Internet Setup screen. •Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers. Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem. Some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If your ISP does this, configure your router to “clone” or “spoof” the MAC address from the authorized computer.
157 A A. Supplemental Information This appendix includes technical information about your router. This appendix covers the following topics: •Factory Settings •Technical Specifications
Supplemental Information 158 N600 WiFi Dual Band Gigabit Router Factory Settings You can return the router to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the router for at least seven seconds. The router resets and returns to the factory configuration settings shown in the following table. Table 3. Factory default settings FeatureDefault Behavior Router loginUser login URLwww.routerlogin.com or www.routerlogin.net User name (case-sensitive)admin Login password (case-sensitive)password Internet connectionWAN MAC addressUse default hardware address WAN MTU size1500 Port speedAutoSensing Local network (LAN)LAN IP192.168.1.1 Subnet mask255.255.255.0 DHCP serverEnabled DHCP range192.168.1.2 to 192.168.1.254 DHCP starting IP address192.168.1.2 DHCP ending IP address192.168.1.254 DMZDisabled Time zoneGMT for WW except NA and GR, GMT+1 for GR, GMT-8 for NA Time adjusted for daylight saving timeDisabled SNMPDisabled FirewallInbound (communications coming in from the Internet)Disabled (except traffic on port 80, the HTTP port) Outbound (communications going out to the Internet)Enabled (all) Source MAC filteringDisabled
Supplemental Information 159 N600 WiFi Dual Band Gigabit Router WirelessWireless communicationEnabled SSID nameSee router label SecurityWPA2-PSK (AES) Broadcast SSIDEnabled Transmission speedAuto1 Country/regionUnited States in the US; otherwise, varies by region RF channelAuto for 2.4 GHz, CH 44 for WW SKU, and CH 153 for North America SKU Operating modeUp to 300 Mbps at 2.4 GHz, 300 Mbps at 5 GHz 1. Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data throughput rate Table 3. Factory default settings (continued) FeatureDefault Behavior
Supplemental Information160 N600 WiFi Dual Band Gigabit Router Technical Specifications Table 4. Router specifications FeatureDescription Data and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP, and SMB Power adapter • North America: 100–240V, 50/60 Hz input • UK, Australia: 100–240V, 50/60 Hz, input • Europe: 100–240V , 50/60 Hz input • All regions (output): 12V/1.5 ADC output Dimensions 217.7 x 147.7 x 32.5 mm (8.57 x 5.81 x 1.28 in.) Weight 347.91 g (0.77 lb) Operating temperature 0° to 40°C (32º to 104ºF) Operating humidity 90% maximum relative humidity, noncondensing Electromagnetic emissions FCC Part 15 Class B VCCI Class B EN 55 022 (CISPR 22), Class B C-Tick N10947 LAN 10BASE-T or 100BASE-TX or 1000BASE-T, RJ-45 WAN 10BASE-T or 100BASE-TX or 1000BASE-T, RJ-45 Wireless Maximum wireless signal rate complies with the IEEE 802.11 standard. 1 1. Maximum wireless signal rate derived from IEEE Standard 802.11 specif\ ications. Actual throughput can vary. Network conditions and environmental factors, including volume of network traffi\ c, building materials and construction, and network overhead, lower actual data throughput rate . Radio data ratesAuto Rate Sensing Data encoding standards • IEEE® 802.1 1 b/g/n 2.4 GHz–256 QAM support • IEEE® 802.1 1 a/n/ 5.0 GHz Maximum computers per wireless network Limited by the amount of wireless network traffic generated by each node (typically 50–70 nodes). Operating frequency range • 300 Mbps @2.4 GHz–256 QAM • 300 Mbps @ 5 GHz 802.11 security WPA2-PSK and WPA/WPA2