NEC Portrait 308/824 Multibutton Telephone Feature Handbook
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Note: Central Office Loop Supervision must be provided to prevent lines from remaining conferenced/busy when the parties hang up. Note: When both outside parties finish the call, unsupervised conference must be man- ually terminated by the telephone which set up the call. 1. Establish first outside call. 2. Press . The call is put on Hold. 3. Establish second outside call. 4. Press . Three-party Conference is established. 5. Press . Both outside parties are put on Hold. 6. Unsupervised Conference is established. 1. 2. Press either of the Conference call. 1. Establish a three-party Conference. 2. Both outside lines become idle. To later join an Unsupervised Conference: To later join an Unsupervised Conference: To establish an Unsupervised Conference: Tandem Trunking 77 82400mfh05.qxd 3/30/01 9:30 AM Page 77
Time and Date Setting You see the Time and Date on your telephones display when it is idle and while using some functions of the phone. The Time and Date are programmed at the station connected to port 10 (usually extension 10). Although entered in 24-hour format, the system time always displays in 12-hour format (AM/PM). 1. Press . 2. Dial the four digits for the year. For example, 1998. 3. Dial . 4. Dial two digits (01-12) for the month. January = 01, February = 02, etc. 5. Dial two digits (01-31) for the date. 6. Dial . 7. Dial a single digit (0-6) for the day. Sunday = 0, Monday = 1, etc. 8. Dial . 9. Dial four digits for the time (24-hour clock). For example, dial 1305 for 1:05 p.m. 10. Dial . The display shows the new date and time. To set the system time and date (the entire procedure must be performed): Time and Date Setting 78 82400mfh05.qxd 3/30/01 9:30 AM Page 78
Transfer Transfer lets you quickly send the call you are on to a co-worker. You can Transfer any outside call. If a call you transfer is not answered, it automatically recalls to your extension. You may Transfer a call Screened or Unscreened. With Screened Transfer, you announce the call to the destination user before hanging up. With Unscreened Transfer, you send the call through without an announcement. 1. Do not hang up. 2. Press and dial extension number. 3. Announce the call (optional). 4. Press . 5. 1. Press flashing . 1. 2. Press flashing if necessary. Call is connected. To receive a trans- ferred call ringing your phone: To return to your out- side call (if the called party doesnt want your Transfer): To Transfer your call: Transfer 79 82400mfh05.qxd 3/30/01 9:30 AM Page 79
1. Stay on the handset. The Transfer goes through when the calling party presses TRFR. Voice Mail ☛This feature requires an optional NVM-Series Voice Mail system. Tired and frustrated by missed calls, inaccurately written messages and telephone tag? End these hassles with Integrated Voice Mail. Ask your Communications Manager if you have this type of Voice Mail system installed. Integrated Voice Mail enhances your phone by giving you: Call Forwarding to To have your incoming calls automatically Voice Mailgo to your mailbox, forward your calls to Voice Mail. Your callers can leave a message instead of calling back later. You can have forwarding for all calls immediately, for unanswered calls, or for both unanswered calls and when your extension is busy. Leaving a MessageWhen you call a co-worker and their phone is unanswered, busy or in Do Not Disturb, you can easily leave a message in their mail- box. You dont have to call back later. Transferring to Transfer a call to your own or a Voice Mailco-workers mailbox. After the Transfer goes through, your caller can leave a message in the mailbox. Conversation RecordWhile on a call, press your Record key to record the conversation in your mailbox. Voice Mail stores the conversation like any other voice message. You can then save, edit or delete the recorded conversation. To receive a transferred call (if you are talking on the handset): Voice Mail 80 82400mfh05.qxd 3/30/01 9:30 AM Page 80
Calling Your Mailbox 1. 2. Press . 3. Press . 4. Press the one-touch key to be programmed. 5. Dial . 6. 1. Press the Voice Mail key. 2. (Optional) After answer, dial security code. Ask your Communications Manager for your security code. Leaving a Message The extension you call can be busy, in DND or unanswered. 1. . The Voice Mail system will prompt you to leave a message. To leave a message in the mailbox of an unanswered extension: To call your mailbox: To program a voice mail key: Voice Mail 81 82400mfh05.qxd 3/30/01 9:30 AM Page 81
Forwarding Calls to Your Mailbox 1. 2. . 3. Dial station number of the voice mail. 4. Dial Call Forwarding condition: 0 = All Calls 1 = Not answered 2 = Busy 3 = Busy or not answered 5. 1. . 2. twice. 3. . Transferring Calls to a Mailbox 1. . 2. Dial station number. This number can be your mailbox num- ber or a co-workers mailbox number. 3. Press . 4. Press . 5. To Transfer your active call to a mailbox: To cancel Call Forwarding: To activate Call Forwarding: Voice Mail 82 82400mfh05.qxd 3/30/01 9:30 AM Page 82
Recording Your Call 1. 2. . 3. Dial and press a line key. 4. Dial . 5. Press . 6. 1. Press the programmed Record key. OR 1. If its an Intercom call, press and dial . If its a CO call, press and dial . You hear two beeps and your Record key flashes. The beeps periodically remind you that you are recording. Volume Control Your telephone has four separate adjustments: station ringing volume, handset receiver volume, station speaker volume, and LCD contrast on display phones. To record your active call in your mailbox: To assign a Recording key: Volume Control 83 82400mfh05.qxd 3/30/01 9:30 AM Page 83
1. Press or while the phone is ringing or idle. 1. Press or while on a handset call. 1. Press or in handsfree mode. Do not lift handset. 1. Press or while the phone is idle. To adjust the LCD contrast for display phones: To adjust the Speaker Volume: To adjust the Handset Receiver Volume: To adjust the Ringing Volume: Volume Control 84 82400mfh05.qxd 3/30/01 9:30 AM Page 84
Charts This section contains handy charts for your reference. Youll find: The dialing plan (the numbers you dial) -- see below Flash rates for your telephone keys - see page 86 Your Systems Dialing Plan With certain system programming changes, the feature access codes may be different than described. Enter your revised codes in the blank column to the right of the standard codes. Portrait 308 Portrait 824 Your Revised Standard Code Standard Code Code Extensions 10 - 17 10 - 33 Operator Access 0 0 Outside Lines 01 - 03 01 - 08 Door Box Numbers 88 - 89 88 - 89 Queue Groups 1 - 6 1 - 6 Hunt Groups 0 - 4 0 - 4 Internal Page Zones 80 - 84 80 - 84 External Page Zones 85 85 - 87 Speed Dial #s: 00 - 99 00-99 System or or 000-199 000-199 Charts 85 82400mfh05.qxd 3/30/01 9:30 AM Page 85
System Flash Rates for LEDs Your phone is idle (not on a call)All LEDs out (dark) Outside Calls An outside line is busyThe line key is ON (Red) An outside call is ringing your phoneThe line key flashes Slowly (Red) And then you answer itThe line key is ON (Green) You place the outside call on HoldThe line key flashes Quickly (Green) Or a co-worker places the callThe line key flashes Moderately on Hold(Red) You place the outside call on The line key flickers Moderately Exclusive Hold(Green) You place the outside call on HoldThe line key flashes Quickly (Green) Intercom Calls An Intercom call rings your phoneICM flashes Quickly (Red) You answer the Intercom callICM is ON (Red) You place the Intercom call on HoldICM flickers Slowly (Red) And then it recalls to youICM flickers Slowly (Red) Miscellaneous Features You activate Microphone MuteMIC is ON (Red) You activate Do Not DisturbDND/CONF is ON (Red)or flashes Moderately (Red)(depending on programming) You send a Message WaitingMW flickers Moderately (Red) You have a Message WaitingMW flashes Quickly (Red) You activate Call ForwardingTRFR flashes Slowly (Red) Your phone is MonitoredMON flashes Quickly (Red) You are Monitoring a phoneMON flickers Moderately (Red) Charts 86 82400mfh05.qxd 3/30/01 9:30 AM Page 86