NEC Portrait 308/824 Multibutton Telephone Feature Handbook

							the first One-Touch key and dial pad
key 2 to get the letter A) 
2) Press the dial pad key showing the
letter or symbol you desire.
For phones with `Q-Z on digit 1:
One-Touch key 4 = space
One-Touch key 5 = delete a character
One-Touch key 6 = delete all 
characters
For phones with no letters on digit 1:
One-Touch key 5 = space
One-Touch key 6 = delete a
character
One-Touch key 7 = delete all
characters
Digit 1 = _ : / 
To shift the cursor left or right, use *
to shift to the left while # shifts to the
right.
1. Press  twice.
2. Press  to be programmed.
3. Dial  .
4. Input the letters of the name.
See To enter a name above.
5. Press next  to program and dial
.
OR
Press to finish.
To program a trunk
name:
To enter a name
(cont.):
Name/Message Storing
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							1. Press  twice. 
2. Press  . 
3. Dial extension number to be stored. 
4. Dial  . 
5. Input the letters of the name to be stored. 
See To enter a name above. 
6. Press  . 
7. Dial next extension number to store.
OR
Press to finish. 
1. Press  twice. 
2. Press  .
3. Dial the Speed Dial number to be named
(2-digit Speed Dial: 00-99 or 3-digit
Speed Dial: 000-199). 
4. Press  . 
5. Input the letters of the name to be stored. 
See To enter a name above. 
6. Press  .
7. Enter the next Speed Dial number.
OR
Press to finish. 
To store a Speed Dial
name: 
To store a station
name:
Name/Message Storing
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							Night Answer (Off-Hours Ringing)
You may be able to activate Night Answer for your system. Used after
normal working hours, Night Answer redirects your systems incoming
calls to where they should ring at night. For example, when most of
your co-workers have left for home, your system may redirect calls to
the security desk. 
There are two types of Night Answer modes available: 
The operator (station #10) enables Night Answer for all lines in
the system. Night audible assignments go into effect at each
extension in the system. Day audible assignments are ignored.
This Night Answer mode is activated by station #10. 
Tenant Groups can be programmed to enable Night Answer for
their lines only. Any extension within the Tenant Group can acti-
vate Night Answer. 
1. Press  .
2. Press  .
3. Dial  . 
TRFR lights if activated or extinguishes
if deactivated. 
4. Press  .
1. Press  .
2. Press  .
3. Dial  . 
TRFR goes out. 
4. Press  .
To cancel Night
Answer:
To activate/deactivate
Night Answer: 
Night Answer (Off-Hours Ringing)
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							Off-Hook Signaling
Trying to get in touch with a co-worker who is busy on a call? Use
Off-Hook Signaling to let your co-worker know youre trying to get
through. 
There are two types of Off-Hook Signaling: CO Off-Hook Signaling
and Intercom Off-Hook Signaling. With CO Off-Hook Signaling, an
incoming CO call will send muted ringing to your phone if you are on
a handset call or one short burst of tones if on a Handsfree Intercom
call. 
Intercom Off-Hook Signalinglets you send a signal to a busy exten-
sion, then wait for a reply. The signal is one short burst of tones,
which comes over the speaker of the busy extension. In addition, the
ICM key at the busy extension flashes. The busy extension user can
choose not to reply to the signal if it is inconvenient to do so. 
Signals can be sent manually or automatically. If your system requires
you to manually send the signal, you simply press a key on the dial
pad. The automatic type sends a signal any time you call a busy exten-
sion. Intercom Off-Hook Signaling cannot be sent to a busy extension
when it is using Handsfree Answerback. 
You can use other options when you are trying to get through. Use
Call Waiting (page 15) to wait in line without hanging up. Or, you can
leave a Callback request for a return call (page 22). If you want, send
your co-worker a Message Waiting indication (page 43). You can also
send a Selectable Display Message to your busy co-worker, if they
have a display phone, while they stay on their initial call. They can
then send you a reverse message to your display phone asking you to
call back later, take a message, etc. (page 65).
Off-Hook Signaling
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							1. Press  to put an outside call in
progress on Hold or hang up the call in
progress. 
You must hang up an Intercom call since
no other feature can be used without
disconnecting the Intercom call.
2. Press the flashing  .
1. Place an Intercom call. 
Listen for: Busy tone 
2. Dial  .
Listen for: One short burst of tones. 
3. Wait for a reply. 
To send more tones, dial 1 again. 
1. Place an Intercom call. 
When the called extension is busy, one
short burst of tones is heard instead of
a busy tone. 
2. Wait for a reply. 
To manually send more tones, dial 1. 
1. Press flashing  . 
This answers the waiting call and puts
an outside call in progress on Hold.
This step will, however, terminate an
Intercom call in progress; Intercom
calls cannot be put on Hold to use
other features. 
To answer an
Intercom Off-Hook
Signaling:
To use automatic
Intercom Off-Hook
Signaling:  
To manually send
Intercom Off-Hook
Signaling: 
To answer CO Off-
Hook Signaling: 
Off-Hook Signaling
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							Outside Calls, Answering
Answering incoming calls can be as simple as pressing a line key or
dialing an access code. There are many types of outside calls that you
can answer from your phone. Ask your Communications Manager
about the different types of calls you are expected to answer. You may
have line and loop keys on your phone. A line key is dedicated to a
particular outside line. When you press the line key to answer a call,
you always get the same line. A loop key works just like a line key,
except that it is for any line in a preset line group. When you press a
loop key to answer a call, you get whichever line in the group happens
to be ringing. 
1. 
2. If not connected to the call, press the
flashing .
1.
2. Press  . 
3. Dial  .
Call is connected. 
Outside Calls, Placing
Your phone offers you several ways to place outside calls. You can: Press a line key for one-button access to a specific line 
Press a loop key for one-button access to the first available line
in a line group 
Dial a code to select a specific line
Dial a code to select the first available line in a line group
To answer an outside
call by Dial Pickup:
To answer a trunk call:
Outside Calls, Answering
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							The method you use depends on how your system and your phone are
set up. For example, if your office is set up like a key system, you
and your co-workers will have line keys for the same outside lines.
Your Communications Manager can tell you which method you should
use for placing outside calls. 
1. Press an available line or loop key. 
You may have to press SPK or lift the
handset before pressing the line or loop
key. 
2. Dial number. 
1. 
2. Press  .
Listen for: Dial tone 
3. Dial telephone number. 
1. 
2. Press  . 
3. Dial two-digit line number. 
Listen for: Dial tone 
4. Dial telephone number. 
Line Queuing
When all outgoing lines in a particular group are busy, Line Queuing
puts you on a waiting list for an available line in the group. As soon
as a line becomes free, your phone rings and a line key flashes. When
signaled, you must answer within 20 seconds or the line rings the next
person on the waiting list. 
To place a call using
Line Groups when
line does not appear
under a CO key:
To place a call using
Line Groups when
line appears under a
CO key:
To place a call using a
line or loop key:
Outside Calls, Placing
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							1. 
2. Press  .
3. Dial Queue Group number (1-6). 
If you hear busy tone, the extension can
not use Line Queuing for that group.
4. 
Automatic Line Access
Automatic Line Access lets you access an outgoing line without press-
ing a line key or dialing a two-digit line number. A single-digit code
automatically accesses an outgoing outside line. 
1. Press  .
2. Dial  .
A line is seized and dial tone comes
over the speaker. 
1. Press  .
2. Dial Queue Group number (1-6). 
A line is seized and dial tone comes
over the speaker. 
Converting from Pulse to Tone Dialing
If your company is in a Dial Pulse area, you may need to change the
dialing mode of your phone to tone (DTMF) after you place your ini-
tial call. This allows you to use dial-up services like electronic bank-
ing or a clients Voice Mail. 
To access the first
available line in a
Queue Group using
Automatic Line
Access:
To access the first
available outgoing
line using Automatic
Line Access: 
To use Line Queuing:
Outside Calls, Placing
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							1. Dial phone number (pulse mode).
2. Dial  .
3. Dial number (tone mode).
Are You Behind a PBX?
Your telephone system may be connected to a Private Branch
Exchange (PBX) rather than to the telephone companys lines. This
means that when you get dial tone on an outside line, you are really
getting dial tone from the PBX. This may affect the way you place
outside calls. For example: 
After you press a line key, you may have to dial an additional
access code (e.g. 9) before you can dial your outside number. 
The PBX may restrict you from placing certain types of calls. 
You may be able to Transfer and Conference your calls to other
systems connected to the same PBX. 
Ask your Communications Manager if you are behind a PBX. 
1. Access an outside trunk. 
2. Dial the PBX trunk access code before
the telephone number. 
You May Have a Private Line
A Private Line is simply a line on your phone that nobody else in the
system can use. Only you can place and answer calls on your Private
Line. Your Communications Manager can tell you if you have a
Private Line. 
1. 
2. Press Private Line key. 
Listen for: Dial tone 
3. Dial number. 
To place a call on
your Private Line:
To place a call if the
system is behind a
PBX: 
To select DTMF:
Outside Calls, Placing
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							If You Hear a Warning Tone
While on an outside call, you may hear occasional beeps through your
speaker or handset. These tones remind you that you have been on the
call a long time.
Did Your Call Go Through?
If you dial certain calls and you find that they do not go through, ask
your Communications Manager the following questions:
Do I need to enter Account Codes (page 9) for outside calls?
Is my telephone Toll Restricted? If it is, what numbers am I pre-
vented from dialing?
1. 
2. Press an idle  .
3. Press  .
4. Press  .
5. Dial security code.
6. Dial phone number.
Need to Block Outgoing Calls From Your Phone?
If youre going to be away from your desk, you can temporarily pro-
gram your phone to block outgoing calls. If this option is enabled for
you, just enter a four-digit personal code. If this 4-digit personal code
is forgotten, it can be cleared by the system administrator (extension
#10) by entering a special password.
When Dial Block is activated, anyone trying to place a CO call will
hear an error tone and the line will drop.
To temporarily 
override Toll
Restriction while plac-
ing a call at a co-
workers desk:
Outside Calls, Placing
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