NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual

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PA-GT16 (MBB)
5. Switch Setting
Each switch setting on this circuit card and its meaning are shown below.
SWITCHDIP SW 
No.SETTINGDEFAULT 
SETTINGMEANING
MB
(Toggle SW)UP Circuit card make-busy
DOWNCircuit card make-busy cancel 
(Circuit card is in operating status)
MBRQ
(Toggle SW)UPCircuit card make-busy request
DOWN×
Circuit card make-busy request cancel 
(Circuit card is in operating status)
SEG
(Rotary SW)F×
Sets memory address area to XF0000H ~...

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Switch Setting Table
MODULE 
NAMESLOT SW NAME SWITCH SHAPE REMARKS
APM 12MBUP: Circuit card make-busy
DOWN: Circuit card make-busy cancel
(Circuit card in operating 
status)
MBRQ
SEGFixed
SW0
ON
ON
F
12345678
ON 

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This page is for your notes. 

NDA-24282 (E) CHAPTER 5
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CHAPTER 5 OFFICE DATA DESIGN
1. GENERAL
This chapter explains the office data design for the ACD in the IMX system.
2. BASIC OFFICE DATA ASSIGNMENT
This section explains how to assign the basic office data. Items covered in this section include the following:
2.1 Back-Up UCD
2.2 ACD In a Fusion Network Data Assignment 

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OFFICE DATA DESIGN
2.1 BACK-UP UCD
When a system provides the back-up UCD group, ACD calls will be routed to the back-up UCD group if ACD
system is corrupted.
Design of UCD station
Pattern 1
400 
(ACD)300 
(PBX)
AMNON
ASHU
401 
(ACD)301 
(PBX)501 
UCD 
STA402 
(ACD)302 
(PBX)
Supervisory positionAgent position 1Agent position 2
500 
UCD 
Control  
STA502 
UCD 
STA
 UCD STA
Pattern 2
400 
(ACD)300 
(PBX)
AMNON
401 
(ACD)301 402 
(ACD)302
Supervisory...

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OFFICE DATA DESIGN

Design of UCD station
Assign the ACD positions in the self-node as UCD controlling station at each node. By this programming, ACD
incoming calls terminated to the trunk in the self-node can be distributed to the UCD group member in the self-
node even when link down or the remote system down is occurred.
When there is no ACD positions in the node, the back-up UCD group may be organized by the non-ACD posi-
tion.
  Pattern 1 when a back-up...

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OFFICE DATA DESIGN
  Pattern 2 when a back-up UCD group is formed by ACD positions in multiple nodes.
When ACD positions in multiple nodes belong to an ACD split, assign back-up UCD group for the split to
divide into two groups and assign the UCD controlling station number to ACD positions in the self-node and
the remote node.
NE C
NEC
(provides ACDP)
ICT
..... .....
..... Node A
Node B
UCD Group (b)
UCD Group (a)
.....
UCD 
Controlling Station
UCD...

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OFFICE DATA DESIGN
When a UCD group is organized by ACD positions in multiple nodes, ACD incoming calls cannot be distributed
to ACD positions in the node where UCD controlling station is not accommodated when the link connecting the
nodes is down.
ACD incoming calls terminated at the trunk in Node B are distributed to UCD group members in Node B.
   ACD incoming calls are not distributed to any position and the caller hears the reorder tone.
NEC
NEC...

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OFFICE DATA DESIGN
Step 1: ASHU (Station Hunting - UCD)/ASHUN (for Fusion)
Assign UCD group data
Note:ASHU command data and ASHUN command data cannot be used in a system.
Step 2: AMNO (Monitored Number)/AMNON (for Fusion)
 Assign “1” on a parameter UCD.
 Assign the control station number of the back-up UCD per Monitored number. 

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OFFICE DATA DESIGN
2.2 ACD IN A FUSION NETWORK DATA ASSIGNMENT
This section provides general information about ACD in an Fusion Network and also, network establishment
conditions, data programming. For the function differences, this information is classified into the following two
functions.
Function 1 -  ACD agents in a node providing ACDP can answer the ACD incoming calls via access to
ACD trunks in the remote node. This is called “ACD Trunk for Fusion” in...