NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual

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ACD Command Data
(See Chapter 7, “PBX and ACD Command Programming” for details of each command.)
Data Description Notice
ACDANA Telephone number (monitor number = pilot number) should be set in AMNON before 
this command.
ACDCCV Telephone number is programmed when the transferred destination is a station.
ACDIVR Telephone number is programmed for Access number to IVR.
ACDLOG Telephone number is programmed in Personal Assist and Personal...

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3. The following operation codes (OP-CODE) are not available for OAI system when OAI and ACD system
are used together in the same Fusion Network. See AOKC command in Chapter 7 for details.
MSF (F-KIND=1): OP-CODE=185~191
TMF (F-KIND=2): OP-CODE=248~255
4. Proper number of connection trunks must be prepared to prevent the traffic congestion. If all connection
trunks are busy, ACD call distribution is not available. If such a situation...

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2.2.1 ACD TRUNK IN A FUSION NETWORK
General Information
To use the ACD services in a Fusion Network, any ACD calls can be picked up from ACD positions in a node
providing ACDP using ACD trunk in the remote node.
Note:ACD calls terminated at the trunk in the remote node can be handled by ACD positions in any node
(irrespective of the self or remote node, or providing ACDP or not.) since the PBX software Series 7300.
For details, see...

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Data Programming
Step 1: ASYDL - ACD for Fusion Network. This data must be set for all nodes to be provided ACD service.
SYS1, INDEX512: FPC number of the self-node (1-253)
*SYS1, INDEX865: FPC of the node providing IP. (When IVR is used, this data is necessary)
*SYS1, INDEX866: FPC of the node providing built-in ACDP. 
Note 1:The same value (FPC) must be set to these indexes.
Note 2:Assign 0 for the node using ACD service in the self node...

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2.2.2 MULTIPLE ACDPS IN A FUSION NETWORK
General Information
This feature allows multiple ACDPs in a Fusion Network. Since Series 7400 software, establishing the CCIS
line is not necessary to use ACD function through the network. The network user can transfer ACD calls to the
remote node with an FCCS line and fusion service can be used by establishing a Fusion Network. As for ACD
incoming calls, calls terminated to ACD trunk can be...

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Service Conditions
1. ACDP can be accommodated in all fusion nodes. 
2. The maximum number of Status Monitoring Requests to a terminal (including Trunk) is decided by the
system data (maximum of eight ports available including ACDP, UAP*). Note that the normal operation is
not guaranteed if Status Monitoring is requested to a terminal from more than the number of ports (for
example, the case DID Trunk is managed by more than the designated...

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6. When Multiple ACDPs are used in a Fusion Network that accommodates the IMX-U system, consider the
following conditions when programming data.
(a) IMX-U system where the agent positions are accommodated in a Local Node of the system. In the
IMX-U system, data programming for “ACD Trunk for Fusion” must be programmed at the node that
has ACDP (“ACDP1” in the figure below). Program so that another ACDP (“ACDP2” in the figure
below) can be...

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Network Configurations: 
The following are examples of ACD system configuration in a Fusion Network where single ACDP is provided
and in a network where multiple ACDPs are provided. The following examples show how to change a network
with a single ACDP into a network with multiple ACDPs. For settings, see “Data Programming” in this section.
Figure 5-1   Legend
The following are example configurations of a network providing single ACDP. In...

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The followings are some example configurations of network providing multiple ACDPs. In this network, ACD
incoming calls in a node can be terminated to any nodes depending on the setting. And also, call transfer is
available for each other.
Figure 5-3   Fusion Network with Multiple ACDPs (Example)
PBX ACDP
ACDP
Fusion NetworkPBX
PBX
PBXPBX ACDP
Fusion NetworkPBX
PBX
PBXPBX ACDP
Fusion NetworkPBX
1. System using “ACD Trunk in a Fusion...

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Data Programming
This section shows data programming divided into the types of ACD system in the figure below.
Figure 5-4   Network Configuration of ACD systems
I PBX1
PBX3
PBX5PBX2 ACDP
ACDP
ACDP
Fusion NetworkPBX4
PBX6II
III
IV
NCN
LEGEND
Type I: Non-ACD system (as an example for comparing with the other
systems) ACD calls may be transferred to this system from other
ACD systems via the data programming of PBX3. 
Type II: ACD Stand-alone...