NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual

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OFFICE DATA DESIGN
1. The following is a quick reference of optional software and data programming for each ACD system type.
Type and Node
ACD
Software and Data Programming
III III IV
PBX1 PBX2 PBX3 PBX4 PBX5 PBX6
AC D S oftwar e
1Built-in ACDP software 
(Series 7300 or later release)
2ACD Option Service software (basic)
(APL-0809: Series 7400 or later release)
3ACD Option Service software (for defining the ACD 
capacity) (APL-0729~0733)
4ACD Option Service...

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Note 1:
When CM is used for another function, this setting may be changed.
Note 2:When the CPU in system 1 is used, assign “1”. (Used only in External ACD.)
Note 3:Assign “1” to all nodes using “AGENT ANYWHERE”.
Note 4:All fusion nodes in the network are used for “MULTIPLE ACDPs in a Fusion Network”, this data may be
assigned using ASYDN. 
Note 5:This data is required for UAP connection.
Note 6:When ACD incoming calls are controlled by one...

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OFFICE DATA DESIGN
3. Some notices for PBX commands data programming are described below.
See Figure “Network Configuration of ACD systems” for network configuration of ACD systems.
                                                                                                                                
Note:
When a COT card is used for back-up UCD, assign the UCD pilot number for the destination of RT and TK
for COT card using ACSI command data.
The...

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- Software to be installed 
 Software install for VNDM function (Basic ACD Option Service software, APL-0809: Series
7400 or later release)
 Software install for “AGENT ANYWHERE” (APL-0734: Series 7300 or later release)
- Data Programming
 FPC number of Center Node providing VNDM (ASYDN: SYS1, INDEX533)
 “AGENT ANYWHERE” is in service/out of service (ASYDL: SYS1, INDEX864, b2)
 “MULTIPLE ACDPs in a Fusion Network” is in service/out of...

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- Data Programming
 SCF Return Error Detail Notification (ASYD: SYS1, INDEX241, b3=1) (*)
 ACD data programming (see ACDCCV command data in item 4) (*)
(g) LCD display is not operated normally on ACD agent positions.
- Software Install 
 Software install for extending the number of ports for SMFN (terminal) function
(Basic ACD Option Service software, APL-0809: Series 7400 or later release)
- Data Programming
 Number of ports for SMFN...

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C-191A Call Recover - ACD
C-199A Connection Displays - ACD
D-133A Do Not Disturb - Split - ACD
E-6A Emergency/Recorder - ACD
F-10A Function Groups (Splits) - ACD
F-25A Flexible ID Codes - ACD
H-20A Holiday Scheduling - ACD
H-31A Hot Split - ACD
I-99A Infolink Data Messages - ACD
L-19A Logon/Logoff Position - ACD
L-48A Language Default - ACD
L-92A Logoff Warning - ACD
M-28A Monitoring - ACD Supervisor - ACD
M-29A Multiple Customer Groups -...

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T-50A Time of Day/Week Routing - ACD
T-51A Tally-Oh Codes - ACD
T-85A Tally Required - ACD
W-5A Work Mode - ACD
W-6A Work Mode Time Limit - ACD
Z-1A Zip Tone - ACD
Table 5-2  ACD SERVICE LIST  (Continued)
FEATURE CODE SERVICE NAME 

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ABANDONED CALL SEARCH - ACD
A-31A ABANDONED CALL SEARCH - ACD
GENERAL DESCRIPTION
This feature prohibits abandoned incoming calls from being connected to agent/supervisory positions. Any
trunk call disconnected during ringback tone is considered an abandoned call and is automatically removed from
all queues. Trunk calls disconnecting after the first announcement must provide disconnect supervision to be
classified as an abandoned call and to be removed from...

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ASSISTANCE - ACD AGENT - ACD
A-34A ASSISTANCE - ACD AGENT - ACD
GENERAL DESCRIPTION
This feature allows an agent to call a supervisor for assistance. Activation of this feature, using the ASSIST key
during an ACD call, automatically places the active call on hold and places an assistance call to a pre-
programmed number. This number can be a PBX line for the supervisor. If the target extension of the assistance
request has display capabilities, display...

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ASSISTANCE - ACD AGENT - ACD
Queuing of Assistance Requests: Valid since the PBX software Series 7400 and the ACD software R1.
See Multiple Supervisor Groups (Splits) - ACD [M-79A] for details.
1. Assistance requests may be routed to a split of supervisors or an individual supervisor. If to a split of
supervisors, multiple assistance requests can be queued. All the features which apply to CALL
TRANSFER TO SPLIT QUEUE [C-67] also apply to assistance requests...