NEC Neax 2000 Ivs2 General Description Manual
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Chapter 5 Feature Description Call Forwarding NEAX2000 IVS2 General Description NDA-24293, Issue 2 Page 47 Attendant Call Forwarding Set-up and CancelAll of the various types of Call Forwarding can be set up or canceled from both Attendant Consoles. Call Forwarding - All CallsThis feature allows all calls directed to a particular extension to be rerouted to an alternate destination, regardless of the busy or idle status of the extension. Call Forwarding - All Calls can be set by an Attendant Console, the individual station user, a Multiline Terminal with a secondary appearance of the stations extension, or from another station (which can program itself to be the destination of the rerouting). Call Forwarding - Busy LineThis feature permits a call to a busy extension to be routed to a pre-designated station, Attendant Console, or voice mail equipment. Call Forwarding - Busy Line can be set or canceled by an Attendant Console, the individual station user, or a Multiline Terminal with a secondary appearance of the stations extension. Call Forwarding - No AnswerThis feature reroutes calls to extensions which do not answer. These calls can be rerouted to another station, an Attendant Console or voice mail equipment. Call Forwarding - No Answer can be set by the individual station user, an Attendant Console, or by a Multiline Terminal with a secondary appearance of the stations extension. Call Forwarding - DestinationThis feature allows a station (A) user to set Call Forwarding - All Calls from another station (B) within the system, to the users station (A). Multiple Call Forwarding - All CallsWhen a forwarded call is rerouted to a station that has also set a Call Forward, the call can be forwarded to another station. A call can be forwarded up to a maximum of five times, as specified in system programming. Multiple Call Forwarding - Busy LineThis feature permits a call to a busy station to be forwarded, multiple times, to a pre-designated idle station. Multiple Call Forwarding - No AnswerThis feature permits a call to an unanswered station, the ability to be forwarded multiple times to a pre-designated station that does not have Call Forwarding - No Answer set or to the Attendant Console. Split Call Forwarding - All CallsThis feature allows all internal and external calls to a busy extension to be rerouted to different destinations individually, regardless of the busy or idle status of the extension. Split Call Forwarding - Busy LineThis feature allows internal and external calls to a busy extension to be rerouted to separate destinations. Destinations may be an internal station, Attendant Console, or voice mail.
NEAX2000 IVS2 General Description Page 48NDA-24293, Issue 2 Call ParkChapter 5 Feature Description Split Call Forwarding - No AnswerThis feature allows internal and external calls, to extensions that do not answer, to be rerouted to separate destinations individually. Call Forwarding - OverrideThis feature allows the call forward destination station to call the station which set call forward. The call forward setting will be ignored. Group DiversionThis feature allows all calls terminated to an extension that are not answered within a predetermined time to be forwarded to a pre-designated station. Call Park This feature enables a station user or attendant to place a call into pre-designated Call Park locations. The station user or attendant is then free to process other calls. This feature is available system wide and for individual tenants. Call Park - SystemWhen a call is parked by Call Park-System, the call can be retrieved from Call Park by any station in the system. Call Park - TenantWhen a call is parked by Call Park - Tenant, the call can be retrieved from Call Park-Tenant by any station within the tenant from which the call was originally parked. Call Pickup This feature enables a station user to answer any call directed to another station, to a station within the users own Call Pickup Group, or to a station within a different Call Pickup Group. Three Call Pickup methods are available: Call Pickup - Direct, Call Pickup - Group, and Call Pickup - Designated Group. Call Pickup - DirectThis method permits a station user to pickup a call to any other station in the system by dialing a specific Call Pickup feature access code and the number of the called extension. Call Pickup - GroupThis method permits a station user to answer any calls directed to other extensions in their preset pickup group by dialing a Call Pickup - Group feature access code. Call Pickup - Designated GroupThis method permits a station user to answer an incoming call directed to another group by dialing the Call Pick-up - Designated Group feature access code and any station within the group to which the ringing station belongs.
Chapter 5 Feature Description Call Redirect NEAX2000 IVS2 General Description NDA-24293, Issue 2 Page 49 Call Redirect Without answering incoming calls or held calls that terminate to the line keys of a Multiline Terminal, the calls can be transferred to a pre-programmed station or Voice Mail System. Two transferring destination number can be designated per tenant, in system data programming. This feature can be used together with the Caller ID Display feature. Call Transfer This feature permits a station user to transfer a call to another station in the system directly, or with assistance from the attendant. Call Transfer - All CallsThis feature permits a station user to transfer incoming or outgoing calls to another station within the system without attendant assistance. Call Transfer - AttendantThis feature permits a station user, while connected to an internal or outside call, to signal the Attendant and have the Attendant transfer the call to another station within the system or to an outside connection. Caller ID Class This feature receives the calling subscriber’s name and number sent from a public network using a MODEM signal and displays the name or number on an LCD of a Multiline Terminal and Attendant Console. Caller ID Display Without answering incoming calls or held calls which terminate to the line keys of a Multiline Terminal, the calling partys information can be confirmed by the indications on the LCD. The following information is indicated according to the kind of the calls. Camp-on This feature provides selected stations or outside calls with Camp-On capability to a busy internal station. Two Camp-On methods are provided. The call waiting method allows a station or an outside party to camp itself on to a busy station. The transfer method allows a transferred outside call to be camped-on to a busy station. Centrex Compatibility A combination of features allows full integration of the NEAX2000 IVS2 with Centrex service.
NEAX2000 IVS2 General Description Page 50NDA-24293, Issue 2 Check In / Check Out Chapter 5 Feature Description Check In / Check Out When this feature is activated, the following operations occur: Check In Room Cutoff is cleared. Check Out Room Status printout is supplied. Do Not Disturb is reset. Room Cutoff is set. Message Waiting is reset. Automatic Wake Up is cleared. Class of Service This feature permits all stations to be assigned a Class of Service in accordance with the degree of system use desired. The Class of Service is used to assign restrictions for trunk access and feature access. Code Restriction This feature allows the NEAX2000 IVS2 to be programmed to restrict outgoing calls according to specific area and/or Central Office codes. This restriction is controlled on the basis of a three-digit area code or six-digit area and office code numbering plan. Conference (Three/Four Party) This feature provides a station user the ability to add-on another party (trunk or station) to a call already in progress. Single Line Telephone users can add up to one additional party and Multiline Terminal users can add up to two additional parties. Conference (Six/Ten Party) This feature permits a station user or Attendant (conference leader) to establish a Conference among as many as six or ten parties (including the Conference leader). Consecutive Speed Dialing For Speed Dialing, all digits are registered as a Speed Dialing Code. In the case of Consecutive Speed Dialing, the common portion of the number is registered as a speed calling code, and the remaining digits of each number are dialed by each individual calling station or by using a Station Speed Dial key on a Multiline Terminal.
Chapter 5 Feature Description Consultation Hold NEAX2000 IVS2 General Description NDA-24293, Issue 2 Page 51 Consultation Hold This feature permits a station user to hold any incoming or outgoing CO call, tie line call, or any intra-office call while originating a call to another station user within the system. Customer Administration Terminal (CAT) In addition to the Maintenance Administration Terminal (MAT), programming of the NEAX2000 IVS2 can be done from selected Multiline Terminals with LCD. The designated Multiline Terminals can be placed in program mode, and system data can then be changed. To prevent unauthorized changes, password levels are assigned, providing authorization for access to certain areas of programming and denying access to others. Data Line Security This feature allows line circuits that are used for data transmission to be protected from interruptions such as Attendant Camp-On, Executive Override, and Attendant Override. Delayed Ringing This feature enables trunks and station lines to ring immediately at the terminating station, but also, after a programmable period of time has elapsed, to ring at secondary Multiline Terminals with that trunk or line appearance. Diagnostics To assist maintenance personnel, the NEAX2000 IVS2 provides diagnostic capabilities such as fault code generation, device status information and alarm information recording which can be accessed from the Maintenance Administration Terminal (MAT) or Customer Administration Terminal (CAT). Dial By Name This feature allows a Multiline Terminal user to search for a desired number by name. The number and name are registered in the system and they are shown on Multiline Terminal LCD. The Multiline Terminal user can search for the desired number by name using up or down soft keys. When the Multiline Terminal user finds the desired number, the call can be originated by pressing the Line/Trunk key or going off hook. Dial Conversion The system can be assigned to use rotary Dial Pulse (DP) or Dual Tone Multi-frequency (DTMF) trunks and stations. This feature provides for the repeating of digits dialed by the station user onto the C.O. trunks.
NEAX2000 IVS2 General Description Page 52NDA-24293, Issue 2 Direct Data Entry Chapter 5 Feature Description Direct Data Entry This feature allows a maid or other hotel personnel to enter numeric data to the Property Management System (PMS), using the guest room station for entry through dial operation. The same numerical data can be output to a Hotel/Motel Printer by system data programming. Direct Digital Interface This service feature provides the capability to connect trunks from the NEAX2000 IVS2 directly to T1 carrier links using either a private or public network. Direct Inward Dialing (DID) This feature provides for incoming calls from the exchange network (except FX or WATS) to reach any station within the system without attendant assistance. DID Call WaitingThis feature allows an incoming call on a DID trunk or a tie line to automatically be Camped-On to the destination station if the destination station is busy. DID Digit ConversionThis feature allows the NEAX2000 IVS2 to convert the digits received from the serving C.O. to valid station numbers when the C.O. numbering plan differs from the desired station numbering plan. Direct Inward System Access (DISA) This feature allows an outside caller to access the system using an exchange network connection without Attendant or station assistance. The outside user may originate calls over any or all of the systems facilities such as WATS, FX, Tie Line or CCSA. The outside user can also directly call stations and access miscellaneous trunks for such features as dictation access. Direct Inward Termination (DIT) This feature automatically routes incoming network exchange calls directly to a pre-selected station without Attendant assistance. The call can then be processed by the called party. Three-party Conference, Call Transfer, etc., are handled in the same manner as any normal trunk call. Direct Outward Dialing (DOD) This feature permits any station user the ability to gain access to the exchange network by dialing an access code and receiving new dial tone. The user may then proceed to dial the desired exchange network number.
Chapter 5 Feature Description Direct Station Selection/Busy Lamp Field (DSS/BLF) Console NEAX2000 IVS2 General Description NDA-24293, Issue 2 Page 53 Direct Station Selection/Busy Lamp Field (DSS/BLF) Console This feature allows an EDW-48-2A unit associated with a Multiline Terminal to be used as a Direct Station Selection/Busy Lamp Field (DSS/BLF) Console. When the buttons on the EDW-48-2A unit are programmed for Direct Station Selection (DSS) buttons, up to 60 stations can be directly accessed in addition to those already appearing on the Multiline Terminal. Busy status for each station is indicated by a red LED associated with each button. In addition, the DSS console can provide the following functions: Message Waiting - Set/Cancel/Status Display Do Not Disturb - Set/Cancel/Status Display Automatic Wake Up No Answer - Status Display/Cancel Agent Busy Out - UCD - Status Display Line Lockout - Status Display Room Cutoff - Set/Cancel/Status Busy Out Status ConsoleThis feature allows an EDW-48-2A unit associated with a Multiline Terminal to be used as a Busy Out Status Console. This feature is activated by use of a Function Mode key on a DSS/BLF Console. Busy Out Status for each station is indicated by a red LED associated with each button. Do Not Disturb ConsoleThis feature allows an EDW-48-2A unit associated with a Multiline Terminal to be used as a Do Not Disturb (DND) Console. This feature is activated by the use of a Function Mode key on a DSS/BLF Console. DND set status for each station is indicated by a green LED associated with each button. In addition, the Multiline Terminal user can set/cancel the DND status of other stations using the DND Console. Message Waiting ConsoleThis feature allows an EDW-48-2A unit associated with a Multiline Terminal to be used as a Message Waiting (MW) Console. This feature is activated by the use of a Function Mode key on a DSS/BLF Console. The Message Waiting status for each station is indicated by a green LED associated with each button. In addition, the Multiline Terminal user can set/reset MW status using the MW Console. Room Cutoff ConsoleThis feature allows an EDW-48-2A unit associated with a Multiline Terminal to be used as a Room Cutoff Console. This feature is activated by the use of a Function Mode key on a DSS/BLF Console. The Room Cutoff status for each station is indicated by a green LED associated with each button. In addition, the Multiline Terminal user can set/cancel Room Cutoff to another station using the Room Cutoff Console. Wake Up No Answer ConsoleThis feature allows an EDW-48-2A unit associated with a Multiline Terminal to be used as a Wake Up No Answer (WU) Console. This feature is activated by a function mode key on a DSS/BLF Console. The No Answer status for each station is indicated by a flashing green LED associated with each button.
NEAX2000 IVS2 General Description Page 54NDA-24293, Issue 2 Distinctive Ringing Chapter 5 Feature Description Distinctive Ringing This feature provides Distinctive Ringing patterns to the station so that the station user can distinguish between internal and external incoming calls. This feature also enables the LED associated with the line key of the Multiline Terminal to flash in two colors according to the kind of incoming call. Do Not Disturb This feature restricts incoming calls to a station and can be set by an individual station or from the Attendant Console. Placing a station in Do Not Disturb (DND) does not prevent a station from originating a voice or data call or from receiving a data call. This feature also allows a station to ensure privacy from telephone interruptions while on an outgoing call. Additionally, the Attendant Console can place a group of stations in the Do Not Disturb condition. Do Not Disturb - Hotel/MotelThis feature allows the Attendant Console(s), Hotel/Motel Front Desk Instrument(s), guest stations or Property Management System (PMS) terminal(s) to place individual stations into Do Not Disturb. Calls can be placed from stations set in DND. Do Not Disturb-SystemThis feature simultaneously restricts incoming calls to a pre-assigned group of stations by operation from the Hotel/ Motel Front Desk Instrument(s). Attendant Console(s) and Hotel/Motel Front Desk Instruments can use the DND OVR key to override this Do Not Disturb setting. Elapsed Call Timer This feature provides a display of the elapsed time while a Multiline Terminal with LCD is connected to any trunk. Enhanced 911 This feature allows the PBX to transmit a caller’s emergency service identification information to an Enhanced 911 Emergency system. Executive Calling This feature allows a station to be assigned a VIP class. This provides special ringing to a called station when that station is idle, and automatic sending of three tone bursts to a called station when that station is busy, provided the call was originated from a station assigned as VIP class.
Chapter 5 Feature Description Executive Override NEAX2000 IVS2 General Description NDA-24293, Issue 2 Page 55 Executive Override This feature allows selected users to override a busy condition on a called station. A warning tone is transmitted to both stations in the busy call before the busy condition is overridden, and a three-party Conference is then established. External Paging with Meet-Me This feature allows a station user or attendant dial-access to local voice paging equipment and connects both parties automatically after the paged party has answered the page by dialing an access code. Fax Arrival Indicator When a call from a C.O. line (Direct-Inward-Termination, Direct-Inward-Dialing, Automated Attendant), station or tie line has terminated to a facsimile machine, a related lamp on a pre-designated Multiline Terminal is caused to light, indicating reception of a facsimile call. Feature Activation from Secondary Extension This feature allows the Multiline Terminal user to access an appearance of another extension and program certain features from that extension. Flexible Line Key Assignment Multiline Terminals can have any desired line-key assignment. This feature permits assignments to be tailored to each individuals needs. (The terminals primary extension line appearance is the only line key that cannot be reassigned.) Flexible Numbering Plan The NEAX2000 IVS2 has a Flexible Numbering Plan. All access codes and station numbers and can be assigned in system programming. Refer also to the Single Digit Dialing Features and Specifications, which further increases the flexibility of the system. Flexible Ringing Assignment This feature allows lines on Multiline Terminals to be individually programmed to ring or not ring.
NEAX2000 IVS2 General Description Page 56NDA-24293, Issue 2 Forced Account Code Chapter 5 Feature Description Forced Account Code This feature forces the user to enter an Account Code (up to 8 or 10 digits) for all outgoing calls. The Account Code must be dialed before dialing the outgoing number. Calls are processed only when the dialed Account Codes are valid. Group Call Automatic Conference (6/10 Party)This feature allows a Multiline Terminal user or single line telephone user within the system to establish a conference among as many as six or ten parties. From a Multiline Terminal /Single Line Telephone, a maximum of 9 stations can be paged simultaneously plus the originator. The stations are assigned to the simultaneous paging groups as participants by the system data beforehand. 2 Way CallingThis feature allows a Multiline Terminal/Single Line Telephone to page a maximum of fifteen parties simultaneously including the originator. After one of paged parties answers, the paging becomes the 2 Way Calling between the originator and the first answered party, automatically stops paging other parties. The stations are assigned to the simultaneous paging groups as participants by the system data beforehand. Group Listening When a Multiline Terminal user makes a call using the handset, pressing the SPKR key will allow others to listen through the built-in speaker of the Multiline Terminal. The user may continue talking on the handset at the same time. Hands-free Answerback This feature allows the station user to answer a voice call without lifting the handset. Hands-free Dialing and Monitoring This feature allows the station user to dial or monitor a call without lifting the handset. Hold This feature permits a user to Hold a call in progress. After Hold has been set, the station user can make or answer new calls. Call HoldThis feature permits a user to Hold a call in progress by sending a hookflash and dialing the Call Hold feature access code, or by pressing the Call Hold key. This line can then be used for originating another call or returning to a previously held call.