NEC Neax 2000 Ivs2 General Description Manual
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Chapter 5 Feature Description Room Status NEAX2000 IVS2 General Description NDA-24293, Issue 2 Page 67 Room Status This feature provides the Hotel/Motel (H/M) Front Desk Instrument with a visual display of the guests room status. A supplementary print out (individual and summary) can be provided. Route Advance This feature automatically routes outgoing calls over alternate facilities when the first choice trunk group is busy. Users select the first choice route by dialing the corresponding access code, and the equipment then advances through alternate trunk groups only if the first choice is busy. Save and Repeat This feature allows a Multiline Terminal to save a specific dialed number and then redial that number at a later time. Security Alarm This feature provides an indication on the Attendant Console when a contact closure occurs. Set Relocation This feature enables two stations to be moved from one location to another without reprogramming station data at MAT. Single Digit Dialing This feature provides the station user the ability to dial single digit codes to access certain features while still allowing the same digit dialed to be used as the first digit of guest room station numbers. Software Line Appearance (Virtual Extensions) This feature permits assignment of circuits which do not physically exist, to be used as secondary extensions on Multiline Terminals. There are 256 software lines that can be assigned to line keys and used as desired.
NEAX2000 IVS2 General Description Page 68NDA-24293, Issue 2 Stack DialChapter 5 Feature Description Stack Dial This feature enables a Multiline Terminal or an Attendant Console to remember the numbers dialed in the preceding five calls, including the last number dialed. The stack dial numbers are sequentially displayed on the LCD display, thus allowing the station user to make an outgoing call by selecting the desired dialed number from the display. Station Hunting Three Station Hunting arrangements are available. Station Hunting - Circular processes the call no matter which station in the hunt group is called. Station Hunting - Terminal initiates a hunt only when the pilot number of a hunt group is called. Station Hunting - Secretarial is initiated when a busy secretarial station in a Station Hunting - Circular group or Station Hunting - Terminal group is reached. Station Hunting - CircularWhen a busy station in a hunt group is called, this feature permits the call to be processed automatically through the hunt group in a preprogrammed order from that stations position within the hunt group. Station Hunting - TerminalWhen a pilot number is dialed and that number is busy, sequential Station Hunting will be initiated. However, if a number other than the pilot number is dialed and that number is busy, busy tone will be provided rather than initiate Station Hunting. Station Hunting - SecretarialThis feature allows assignments to be given to members of Terminal and Circular Hunting groups to reroute calls (when their hunting group is all busy) to a back-up hunting group. Station Message Detail Recording (SMDR) This feature provides a call record for outgoing station-to-trunk calls and incoming trunk-to-station calls (including Data Call). This facilitates cost control by identifying trunk use and misuse by individual stations. Station Message Detail Recording (SMDR) enables call billing to customers and clients, and provides a means for checking local telephone bills. Station Speed Dialing This feature allows a station user to dial frequently called numbers by dialing an access code and an abbreviated code, or by depressing a feature key or line key assigned for Station Speed Dialing capability.
Chapter 5 Feature DescriptionStep Call NEAX2000 IVS2 General Description NDA-24293, Issue 2 Page 69 Step Call This feature allows the Attendant or station user, after calling a busy station, to call an idle station by simply dialing an additional digit. This feature will operate only if the number of the idle station is identical to that of the busy station in all respects, except the last digit. Supervisory Control of Peripheral Equipment When various types of peripheral equipment (such as facsimiles, dictation equipment, Voice Mail, etc.) are connected to the line circuits of the NEAX2000 IVS2, this feature allows the loop of the line circuit concerned to open for a programmable interval, and send a release signal to the peripheral equipment when the calling party disconnects. System Speed Dialing This feature provides all users the ability to dial frequently called numbers using an abbreviated call code. System Traffic The NEAX2000 IVS2 is the stored program controlled digital electronic PABX employing PCM time division switching technique. Single stage time division switching is employed for all configurations of NEAX2000 IVS 2 up to its maximum line and trunk configuration. Traffic capacity is expressed in Busy Hour Call Attempts (BHCA). This value is the number of call attempts that can be generated in the busiest hour of the day. Tenant Service This feature provides for more than one organization (tenant) to share the same NEAX2000 IVS2 system. Through system programming, each organization may be restricted to its own Central Office trunks, Attendant Consoles and extension group. In addition, incoming calls are directed to the specific tenant. Tie Lines This feature allows any station user dial access or direct access to an E&M Tie Line.
NEAX2000 IVS2 General Description Page 70NDA-24293, Issue 2 Tie Line Tandem Switching Chapter 5 Feature Description Tie Line Tandem Switching This feature allows trunk-to-trunk connections through the NEAX2000 IVS2 without the need for any Attendant assistance or control. The major use of this feature is in association with a dial tandem tie line network to allow tie line connections and incoming tie line calls automatic access to, and completion of, local Central Office calls. Timed Queue When a user originates an outgoing trunk call and the called party is busy or does not answer, the caller can set the Timed Queue feature. When this feature is set, the trunk seizure is repeated and the number is redialed after a predetermined time interval. Timed Reminder This feature allows the system to be programmed to automatically call stations at specified times. Upon answering, the station is connected to a recorded announcement or music source. Trunk - Direct Appearances This feature allows Multiline Terminal users the ability to access a CO line or E&M Tie Line without dialing an access code. For this feature, trunks must be assigned to the line keys on the Multiline Terminal. Incoming calls on CO lines can be answered on the appropriate trunk line appearance. Trunk Queuing - Outgoing This allows a station user, upon encountering a busy signal on a trunk, to dial a feature access code and enter a first-in, first-out queue. As soon as an outgoing trunk becomes available, stations in the queue will be called back on a first-in, first-out basis. Trunk-to-Trunk Connection This feature provides any station user with the ability to conference together two outside trunk calls and abandon the connection without dropping the Trunk-to-Trunk Connection.
Chapter 5 Feature Description Uniform Call Distribution (UCD) NEAX2000 IVS2 General Description NDA-24293, Issue 2 Page 71 Uniform Call Distribution (UCD) The Uniform Call Distribution (UCD) feature permits incoming calls to terminate to a prearranged group of stations. Calls are distributed in the order of arrival to idle terminals within the group, based on which terminal has been idle the longest period of time. Stations may log on/log off from the UCD group. Supervisor stations may monitor conversations of agents. Busy In/Busy Out-UCDThis feature allows an agent in a UCD group to log their station onto or off of the group. This allows the system to control whether a call directed to the pilot number of the UCD group goes to that station or not. This prevents incoming calls from being directed to stations at which no agent is available. Call Waiting Indication-UCDThis feature provides a visual indication when an incoming call to a UCD group is placed in queue, due to an “all agents busy” condition. An external relay controlled indicator or an LED on a Multiline Terminal can be used to provide Call Waiting Indication. Delay Announcement- UCDThis feature allows the system to provide a recorded announcement to an incoming caller placed in queue to a UCD group. A single announcement, or two separate announcements, can be provided. Hunt Past No Answer-UCDThis feature allows calls targeted at a UCD group to hunt past an agents station, after a no answer condition, if the agent forgets to log off of the group and the agent is unable (or not available) to answer the call. Immediate Overflow-UCDThis feature allows a call directed to a UCD group to immediately overflow to another UCD group, upon encountering an “all agents busy” condition. Priority Queuing-UCDThis feature allows the system to prioritize incoming calls by trunk route and on a per station basis, when the call enters a UCD queue. When a call is a considered as priority it is placed at the beginning of the queue. Queue Size Control-UCDOn incoming DID/Tie line calls, the system can be assigned a threshold that limits the number of calls in queue. When the queue size threshold is exceeded, incoming callers are connected to busy tone. Silent Monitor-UCDThis feature provides the UCD group supervisor with the ability to monitor a call to a UCD agent. The silent monitor function gives no indication (as an option) to either the agent or the calling party.
NEAX2000 IVS2 General Description Page 72NDA-24293, Issue 2 Uniform Numbering Plan (UNP) -Voice and Data Chapter 5 Feature Description Uniform Numbering Plan (UNP) -Voice and Data In the numbering plan for a network to be configured through the use of Tie Lines, a Uniform Numbering Plan (UNP) is employed. When UNP is employed, a station user from any PBX within the network can call a desired party by using a uniform dialing method based on the UNP. Variable Timing Parameters This feature gives the IVS the versatility to change timing duration using the Maintenance Administration Terminal (MAT) or the Customer Administration Terminal (CAT). All timing parameters are set initially in the Resident System Program. These timing parameters can be changed according to the customers requirements. Voice Guide This feature provides a station user with an announcement that informs: 1. The result of the operation when the station user set or canceled the service fea- ture, instead of service set tone. 2. Which service has been set to the station; such as, Call Forwarding - All Calls, Do Not Disturb or Message Waiting, when the station goes off-hook, instead of special dial tone. Voice Mail Integration This feature is used to interface the NEAX2000 IVS2 with a locally provided stand-alone type Voice Mail System (VMS). The VMS, connected to the NEAX2000 IVS 2 single line circuit (LC), is controlled by sending/receiving DTMF signals using this LC. The VMS’s voice mail feature can be used by accessing this VMS directly from an extension. If a station sets its call forwarding destination to the VMS, calls to this station are connected to the VMS, and the messages can be registered according to the VMS instruction. In addition, the Message Waiting lamp of the station can be turned on automatically by the VMS. Voice Mail Private Password Voice Mail Password can be prevented from displaying in LCD of Multiline Terminals when connected to the Voice Mail System.
Chapter 5 Feature Description Voice Mail Transfer NEAX2000 IVS2 General Description NDA-24293, Issue 2 Page 73 Voice Mail Transfer This feature has two functions that provide streamlined transfer access to voice mail. 1. One touch access to VMS: When an Attendant transfers an external call to a sta- tion, and if the station is busy or unanswered, the Attendant can transfer the call to a VMS by dialing “9” or by pressing a function key provided for this feature. 2. Transferring Camp-On call to VMS: When an Attendant sets Camp-On to a busy destination station for an external call, and if the destination station does not answer by predetermined time, the call can be automatically transferred to a VMS. Whisper Page This feature allows a secretary to interrupt the boss in a private way. By pressing a feature key or dialing an Access Code, the secretary station can voice override the conversation between the boss and another party (station or trunk). When the conversation is interrupted, the boss can hear the secretary but the other party is unaware of the Voice Override.
NEAX2000 IVS2 General Description Page 74NDA-24293, Issue 2
NEAX2000 IVS2 General Description NDA-24293, Issue 2 Page 75 Chapter 6 Installation Procedure Installation Steps The installation of the NEAX2000 IVS2 is performed according to the following steps. Unpacking Cabling Installation of PIM Mounting Cards System Data Entry Operation Test In Service
NEAX2000 IVS2 General Description Page 76NDA-24293, Issue 2 Items to be Provided at Site Chapter 6 Installation Procedure Cabling inside the unit, between the switching equipment and the MDF, can all be done by plug-and-jack connections, while printed circuit cards can easily be plugged into the edge connectors. On all installations, a special provision for plug-and-jack connections completely eliminates possible errors in wiring. This allows the installation to be done easily and smoothly. Items to be Provided at Site The following items are required for correct operation. a.) Adequate space accommodation b.) Adequate ventilation c.) Commercial AC power Dimensions and Weight 1. Dimensions: 16.9 in. x 8.8 in. x 14 in. (43 cm x 22.3 cm x 35.6 cm) 2. Weight (: Weight varies depending on the system configuration) PIM: Approx. 41 lbs. (18.5 kg)/PIM (including PWR and 19 Cards) Heat Dissipation Table 6-1 Specifications for Heat Dissipation PIM NO.MAX. AC POWER CONSUMPTION (W/H)*MAX BTU (BTU/H) 1 360 1226 2 720 2452 3 1080 3678 4 1440 4904 5 1800 6130 6 2160 7356 7 2520 8582 8 2880 9805