NEC Neax 2000 Ivs2 General Description Manual

							Chapter 4  Equipment Description Miscellaneous Trunk
NEAX2000 IVS2 General Description
NDA-24293, Issue 2
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Miscellaneous Trunk
System I/O, OAI, ACD
Voice Mail
EQUIPMENT
NAMEFUNCTIONAL
NAMEFUNCTION
PN-DK00 DK 8-circuit External Relay Control/External Key 
Scan Card
PN-CFTA CFT 6/10 Party Conference Trunk Card
PN-CFTB CFT 6 Party Conference Trunk Card
PN-2DATA DAT 2-line Digital Announcement Trunk Card
PN-4DATC DAT 4-line Digital Announcement Trunk Card
PZ-8PFTB PFT 8-line Power Failure Transfer Card
PN-TNTA TNT 2-line Tone/Music Source Interface Card
PN-2AMPA AMP 2-line Amplifier Trunk Card
PN-CFTB CFT 6/10 Party Conference Trunk Card
EQUIPMENT
NAMEFUNCTIONAL
NAMEFUNCTION
PN-AP00-B MRC Provides four RS-232C ports, and is used for 
SMDR, Hotel Printer, CIS, PMS, MCI, CS report 
functions. 
SPN-AP01 IP Provides one RS-232C port and one Ethernet 
interface port. Used for OAI function, ID code 
expansion. 
PN-CC01 ETHER Ethernet Control Card
EQUIPMENT
NAMEFUNCTIONAL
NAMEFUNCTION
PZ-VM00-M VM 4-port Voice Mail Card (NEAXMail AD-8)
PZ-VM01 VM 4-port Voice Mail Extension Card 
						

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Wireless Chapter 4  Equipment Description
Wireless
Remote PIM
 *These cards are subject to availability.
Optical Interface
EQUIPMENT
NAMEFUNCTIONAL
NAMEFUNCTION
PN-2CSIA CSI 2-line Zone Transceiver Interface Card
PN-SC03-A CSH CS (ZT) Handler Card
PN-AP00-A DBM Data Base Module Card for WCS Roaming 
function One card per WCS system.
SPN-SC01 DCH-Q Q931 Protocol Handler for Wireless Roaming
EQUIPMENT
NAMEFUNCTIONAL
NAMEFUNCTION
PN-DAIA DAI Digital Trunk Interface (23B+D, 1.5Mbps) Card 
for Remote PIM
PN-DAIB DAI Digital Trunk Interface (23B+D, 1.5Mbps) Card 
for Remote PIM
PN-DAIC DAI Digital Trunk Interface (23B+D, 1.5Mbps) 
Channel Expansion Card for Remote PIM 
PN-DAID* DAI Digital Trunk Interface (2Mbps) Card for Remote 
PIM
PN-DAIE* DAI Digital Trunk Interface (2Mbps) Card for Remote 
PIM
PN-DAIF* DAI Digital Trunk Interface (2Mbps) Channel 
Expansion Card
EQUIPMENT
NAMEFUNCTIONAL
NAMEFUNCTION
PN-M10 M10 Optical Interface Card
Provides internal optical modem to T1/E1 
network or Remote PIM 
						

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Chapter 5 Feature Description
Account Code 
This feature, when used with Station Message Detail Recording (SMDR), allows
station users and Attendants to enter a cost accounting or client billing code (up to 16
digits) into the system. 
Add-On Module
This feature allows the Add-On Module to be combined with a Multiline Terminal
when there are insufficient line or trunk keys provided at the Multiline Terminal.
When the EDW-48-2 unit keys are programmed as line/trunk keys, the additional 25
lines/trunks and the existing lines/trunks set for the Multiline Terminal can be
accessed directly (maximum of 49 lines/trunks). The station speed dialing function
can be assigned for all keys on the EDW-48-2 unit. Also, one of the last 3 keys can be
used as a Day/Night change key. 
Alarm Indications
Faults are indicated by the Major/Minor (MJ/MN) lamps located on the AC/DC
Power Supply and, optionally, an external alarm display unit. Station Application not
applicable.
Alphanumeric Display 
The ETJ-16DC-1 Multiline Terminals are each equipped with a 2-line, 20-character
Liquid Crystal Display (LCD). These displays are used to provide alphanumeric
information including clock/calendar and call processing information.
Station Application All Multiline Terminals with an LCD display.
Analog Port Adapter
This feature allows an APR-J or APA-J unit combined with a Multiline Terminal to
connect to an analog terminal such as an analog telephone, Modem, and PC with
built-in Modem. There are two communication modes for the terminal connected via
the Analog Port Adapter as shown below:
1. Single Port Mode 
A Multiline Terminal and an analog terminal share the same port. In this mode,
the Multiline Terminal and the analog terminal cannot be used simultaneously.
2. Dual Port Mode
A Multiline Terminal and an analog terminal use different ports. In this mode, the
Multiline Terminal and the analog terminal can be used simultaneously. 
						

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Announcement Service Chapter 5  Feature Description
Announcement Service
This feature allows station users to record messages on Digital Announcement Trunk
(DAT) cards. When a station user dials the feature access code for this feature, the
user receives the corresponding message from the system. 
Answer Key
An Answer Key is provided on all Multiline Terminals. The Answer Key can be used
to answer incoming calls on outside lines, and primary or secondary extensions. When
the Answer Key is used to answer an incoming call with a call in progress, the first
party is placed on hold and the second party is connected. If the Answer Key is
depressed while in a three-party call, the user can alternate between each party and a
Brokers Call is established.
Attendant Assisted Calling
This feature allows a station user to ask an Attendant for assistance in originating a
call. Three methods are available: non-delay, delay, and passing dial tone. 
Attendant Camp-on
This feature permits the Attendant to hold an incoming call in a special mode when
the desired station for the transfer is busy. The Attendant sends a Camp-On tone to the
busy station. When that station becomes idle, it is automatically alerted and connected
to the waiting party. 
Attendant Console
SN716 DESKCONThe Attendant Console (SN716 DESKCON) operates on a switched-loop basis with a
maximum of 6 Attendant loops terminating at each console on the associated Interface
card. The Attendant uses these loops for answering, originating, holding, extending,
and reentering calls. When Attendant loop release is used, the number of loops is
effectively increased to a maximum of 12 for each console.
Attendant 
Called/Calling 
Name DisplayThis feature provides a display of the calling/called partys name on the Attendant
Console LCD for Attendant Called/Calling Name Display. On attendant-to-station
calls, the LCD display the name assigned to the primary extension of the station. On
attendant-to-trunk calls, the LCD displays the name assigned to the trunk route of the
trunk.  
						

							Chapter 5  Feature Description Attendant Console
NEAX2000 IVS2 General Description
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Attendant 
Called/Calling 
NumberThis feature provides a display of the station number and station name on the
Attendant Console during an Attendant-to-station connection. During an
Attendant-to-trunk connection, the same display shows the trunk route designation
and a trunk identification code (4 digits). 
Attendant Call 
SelectionThis feature allows assignment of keys on the Attendant Console to particular types of
trunk routes (such as WATS or FX) and particular types of service calls (such as
Attendant recalls, intercept calls, etc.). LEDs indicate the type of incoming call and
pressing the associated key allows the Attendant to answer the calls in any order.
Attendant Console 
Lockout - 
PasswordThis feature allows the Attendant Console to be set into a lockout mode. This disables
the console from originating or receiving calls and setting or resetting service features.
To return the Console to its manual operating condition a password is required.
Attendant Do Not 
Disturb Setup And 
CancelThe Attendant has the ability to enter and remove individual stations from Do Not
Disturb (DND). Additionally, the Attendant can set one preassigned group of stations
into, or out of, Do Not Disturb.
Attendant 
Interposition 
Calling/TransferThis feature allows any Attendant to directly converse with another Attendant and
also allows Attendants to transfer calls from their console to another Attendants
console in systems where Multiple Console Operation has been provided.
Attendant Lamp 
CheckThis function is used to check the status of keys, lamps, and LCDs mounted on the
Attendant Console to verify that various operations of the Attendant Console are
functioning normally. The check is done by a preset procedure. 
Attendant Listed 
Directory NumberThis feature provides a display of the Listed Directory Number on the Attendant
Console when the operator has answered a Listed Directory Number call.
Attendant Loop 
ReleaseThis feature allows an Attendant Console loop to become available for a second call
as soon as the Attendant has directed the first call to a station, even if that station does
not answer.
Attendant 
ProgrammingThis function is allowed only for the Attendant Console (SN610) and is used to
execute DISA code set up, speed dial programming, and system clock set up
operations. 
Attendant Training 
JacksThe Attendant Console can be equipped with two headset/handset jacks using an
optional adapter. Two jacks are equipped on the adapter and can be used for training
new operators.
Audible Indication 
ControlThis feature allows the Attendant to adjust the volume of audible indications received
at the Attendant Console. 
						

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Attendant Console Chapter 5  Feature Description
Call Processing 
IndicationThis feature provides visual indications of all calls being processed or awaiting
processing at the Attendant Console.
Call QueuingThis feature provides the Attendant the ability to handle a series of exchange network
calls in the order of their arrival, (first in, first out) thereby eliminating unnecessary
delays.
Call SplittingThis feature allows the Attendant to confer privately with one party on an Attendant
handled connection without the other party overhearing. 
Call Waiting 
DisplayThis feature provides a visual indication to the Attendant when one or more calls are
waiting to be answered.
Common Route 
IndialThis feature allows assignment of incoming DID calls to different Attendant Call
Selection keys based on the last 4 digits dialed into the system. Up to eight individual
Listed Directory Numbers can be assigned in system programming. When an
incoming call to any of these trunks is received, an Attendant Call Selection key will
flash and the LCD display will indicate the Listed Directory Number associated with
that trunk route.
Dialed Number 
Identification 
Service (DNIS)This feature provides a display of the company name on the Attendant Console when
the Attendant has answered a Listed Directory Number or a Tie Line call.
Incoming Call 
IdentificationIncoming calls are identified by various means. Refer to Attendant Called/Calling
Number, Attendant Call Selection, Attendant Source Key, Attendant Listed Directory
Number and Common Route Indial Features and Specifications.
Individual Trunk 
AccessThe Attendant Console is provided with the ability to access each individual trunk by
dialing an associated identification code. This allows detection of faulty trunks during
regular testing or after complaints. The Customer Administration Terminal (CAT) or
Maintenance Administration Terminal (MAT) has the capability to then busy out the
trunk until repair is made.
Multi-Function KeyThis feature allows the top row of keys on the Attendant Console to perform and
display multiple functions in accordance with the status of call processing. 
Multiple Console 
OperationThis feature allows more than one Attendant Console to operate within the same
system. 
						

							Chapter 5  Feature Description Attendant Delay Announcement
NEAX2000 IVS2 General Description
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Pushbutton 
Calling - Attendant 
OnlyThis feature permits an operator to place all calls over Dual-Tone, Multi-Frequency
(DTMF) lines from the pushbutton keypad on the Attendant Console.
Serial CallThis feature is activated by the Attendant when an incoming calling party wishes to
speak with more than one internal party. When the internal station subsequently
disconnects from the Central Office line call, the Central Office party automatically
rings back to the same Attendant.
Time DisplayThis feature provides a digital time display on the Attendant Console (SN610) LCD.
Trunk Group Busy 
DisplayA visual indication is supplied to the Attendant when all trunks in a particular trunk
group are busy. 
Unsupervised 
Trunk-to-Trunk 
Transfer By 
AttendantThis feature allows an Attendant to transfer an incoming or outgoing call on one trunk
to an outgoing trunk and exit the connection before the called party answers.
Attendant Delay Announcement
This feature provides an announcement, via a Digital Announcement Trunk Card, to
external calls that are not answered by the attendant within a predetermined time. 
Attendant Lockout
This feature denies an Attendant the ability to reenter an established trunk or station
connection without being recalled by that station after the call is put in consultation
hold.
Attendant Overflow
When an incoming call, which has terminated from a trunk to the Attendant Console,
remains unanswered after a predetermined time period, this feature provides a change
to Night Service for that particular trunk.
Attendant Override
This feature permits an Attendant to enter a busy connection (station or trunk) using
the Attendant Console. When this feature is activated, a warning tone is sent to the
connected parties after which, they are connected with the Attendant in a three-way
bridge. 
						

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Authorization Code Chapter 5  Feature Description
Authorization Code
An Authorization Code is a numerical code which will temporarily change a station’s
Class of Service to a Class of Service assigned to that Authorization Code. This new
Class of Service allows access to trunks, dialing patterns, and/or features that would
otherwise be restricted.
Automated Attendant
This feature allows the system to answer incoming trunk calls. The system will supply
a message and/or dial tone to the caller. The caller can then dial the desired extension
number and be directed to that station.
Automatic Call Distribution (ACD)
The Automatic Call Distribution (ACD) feature permits incoming calls to terminate to
a prearranged group of stations. Calls are distributed in the order of arrival to idle
terminals within the group, based on which terminal has been idle the longest period
of time. Stations may log on/log off from the ACD group. Supervisor stations may
monitor conversations of agents.
Busy In/Busy Out - 
ACDThis feature allows an agent in an ACD group to log their station onto or off of the
group. This allows the system to control whether a call directed to the pilot number of
the ACD group goes to that station or not. This prevents incoming calls from being
directed to stations at which no agent is available.
Call Waiting 
Indication - ACDThis feature provides a visual indication when an incoming call to an ACD group is
placed in queue, due to an “all agents busy” condition. On external relay controlled
indicator or an LED on a Multiline Terminal can be used to provide Call Waiting
Indication.
Delay 
Announcement - 
ACDThis feature allows the system to provide a recorded announcement to an incoming
caller placed in queue to an ACD group. A single announcement, or two separate
announcements, can be provided.
Hunt Past No 
Answer - ACDThis feature allows calls targeted at an ACD group to hunt past an agent’s station,
after a no answer condition, if the agent forgets to log off of the group and the agent is
unable (or not available) to answer the call.
Immediate 
Overflow - ACDThis feature allows a call directed to an ACD group to immediately overflow to
another ACD group, upon encountering an “all agents busy” condition.
Priority Queuing - 
ACDThis feature allows the system to prioritize incoming calls by trunk route and on a per
station basis, when the call enters an ACD queue. When a call is considered as a
priority, it is placed at the beginning of the queue. 
						

							Chapter 5  Feature Description Automatic Call Distribution with Management Information System (MIS)
NEAX2000 IVS2 General Description
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Queue Size 
Control - ACDOn incoming DID/Tie line calls, the system can be assigned a threshold which limits
the number of calls in queue. When the queue size threshold is exceeded, incoming
callers are connected to busy tone.
Silent Monitor - 
ACDThis feature provides the ACD group supervisor with the ability to monitor a call to an
ACD agent. The silent monitor function gives no indication (as an option) to either the
agent or the calling party.
Automatic Call Distribution with Management Information System 
(MIS)
The Automatic Call Distribution (ACD) with Management Information System (MIS)
feature provides a management information system to be used in conjunction with the
built-in ACD features of the system. The MIS incorporates a supervisors terminal for
real-time monitoring of agent activity, amber and red alarms, and hard-copy summary
reports.
Automatic Camp-on
An incoming Direct Inward Termination (DIT) call which has been terminated to a
busy station can be Camped-On automatically. When the busy station becomes idle,
the station is automatically called and connected to the camped on incoming trunk
call.
Automatic Number Identification (ANI)
This feature receives the calling subscribers number automatically sent from T1
network using MF signaling and displays the calling number on the LCD of a
Multiline Terminal and an Attendant Console.
Automatic Recall
This feature works as a timed reminder. When a call remains on Hold, Camp-On or
ringing unanswered for a fixed interval after being transferred, the station that initiated
the hold, transfer, or Camp-On is automatically alerted. Station Application All
stations.
Automatic Wake-up
This feature allows the system to be programmed to automatically call guest rooms or
administration stations at specified times. Upon answering, the guest is connected to a
recorded announcement or music source. A printout of unanswered or blocked
Automatic Wake-Up attempts for each guest room is provided using the Hotel/Motel
printer. 
						

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Background Music Chapter 5  Feature Description
Background Music
Background Music can be provided on a dial-up basis over Multiline Terminal
speakers. Incoming voice announcements, ringing and recalls override Background
Music. Up to 10 music programs can be offered.
Boss / Secretary Calling
A secretary with a Multiline Terminal can use an appearance of the boss extension to
screen calls for that extension, and announce and/or transfer calls to that extension.
Additionally, the secretary can call the boss during a busy condition and send a
Message Waiting Indication to the boss station.
Brokers Call
This feature allows a Multiline Terminal or Single Line Telephone user to alternate
between two parties, talking to one party while the other party remains on Hold on the
same line. The Multiline Terminal user uses the TRF or ANS key to alternate between
the two parties. The Single Line Telephone user uses the Hold feature to alternate
between the two parties.
Call Back
This feature allows a calling party to set an automatic Call Back when a busy or no
answer condition is encountered. When the busy station becomes idle, the station that
set the Call Back will be called. In case of Call Back no answer, the Call Back to the
setting station is initiated immediately after the called station goes on hook after
making a call or accessing a feature.
Call Forwarding
Call Forwarding allows calls directed to a station to be routed to another station, an
Attendant, an outside number or voice mail equipment. The types of Call Forwarding
provided are: 
 Call Forwarding - All Calls 
 Call Forwarding - Busy Line 
 Call Forwarding - No Answer 
 Call Forwarding - Destination
 Multiple Call Forwarding - All Calls 
 Multiple Call Forwarding - Busy Line
 Multiple Call Forwarding - No Answer
 Split Call Forwarding - All Calls
 Split Call Forwarding - Busy Line 
 Split Call Forwarding - No Answer
 Attendant Call Forwarding Setup and Cancel
 Call Forwarding - Override 
 Group Diversion