NEC Neax 2000 Ivs Business/Hotel/Data Features And Specifications

NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 44NDA-24158, Issue 2
Authorization Code
Authorization Code
General Description
An Authorization Code is a numerical code which will temporarily change a stations Class of Service to a Class
of Service assigned to that Authorization Code. This new Class of Service allows access to trunks, dialing pat-
terns, and/or features which would otherwise be restricted.
Station Application
All stations.
Operating Procedure
1. Lift handset and receive...

NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.8 Addendum-008
Page 45February, 1999
Automated Attendant
Automated Attendant
General Description
This feature allows the system to answer incoming trunk calls. The system will supply a message and/or dial
tone to the caller. The caller can then dial the desired extension number and be directed to that station.
Station Application
Not applicable.
Operating Procedure
To record a message
1. Go off-hook and receive internal...

NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 46Addendum-008 NDA-24158, Revision 2.8
February, 1999
Automated Attendant
3. Call Forwarding, Station Hunting, Call Pickup and Automatic/Uniform Call Distribution features are all
effective after the call has been directed.
4. This feature uses the DTMF receivers of the system. Therefore, the total number of DTMF receivers
available in the system is reduced proportionately by Automated Attendant usage. There is a maximum of
16 DTMF...

NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 47
Automatic Call Distribution (ACD)
Automatic Call Distribution (ACD)
General Description
The Automatic Call Distribution (ACD) feature permits incoming calls to terminate to a prearranged group of
stations. Calls are distributed in the order of arrival to idle terminals within the group, based on which terminal
has been idle the longest period of time. Stations may log on/log off from the ACD group. Supervisor...

NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 48NDA-24158, Issue 2
Automatic Call Distribution (ACD)
Busy In/Busy Out – ACD
• Count of abandoned calls
• Count of waiting calls
• Count of all busy calls
b) ACD station Peg count
• Count of answered calls
11. Upon initial installation, or after a system initialization (reset), each agent must lift and restore handset (of
their station) to begin receiving calls for the ACD group.
Busy In/Busy Out – ACD
General Description
This feature...

NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 49
Automatic Call Distribution (ACD)
Call Waiting Indication – ACD
Call Waiting Indication – ACD
General Description
This feature provides a visual indication when an incoming call to an ACD group is placed in queue, due to an
“all agents busy” condition. On external relay controlled indicator or an LED on a Multiline Terminal can be
used to provide Call Waiting Indication.
Station Application
Multiline Terminals...

NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 50NDA-24158, Issue 2
Automatic Call Distribution (ACD)
Hunt Past No Answer – ACD
Service Conditions
1. A Delay Announcement service can be provided for DIT, DID or a trunk call transferred by a station user
or the Attendant to an ACD Group. Internal calls or station-to-station transferred calls to the ACD Group
can go into the ACD queue but do not receive the Delay Announcement.
2. The following configurations are available when using...

NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.4 Addendum-004
Page 51April, 1997
Automatic Call Distribution (ACD)
Immediate Overflow – ACD
Station Application
Multiline Terminals and Single Line Stations.
Operating Procedure
Refer to the Call-Forwarding – No Answer Features and Specifications for details on setting the No Answer for-
warding condition.
Service Conditions
1. This feature uses Call Forwarding – No Answer (to another ACD member) to enable a call to an...

NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 52NDA-24158, Issue 2
Automatic Call Distribution (ACD)
Priority Queueing – ACD
Priority Queueing – ACD
General Description
This feature allows the system to prioritize incoming calls by trunk route and on a per station basis, when the
call enters an ACD queue. When a call is a considered as priority it is placed at the beginning of the queue.
Station Application
Not Applicable.
Operating Procedure
No manual operation is required.
Service...

NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 53
Automatic Call Distribution (ACD)
Silent Monitor – ACD
Service Conditions
1. The maximum number of queuing in each ACD group (hereinafter called Queue Size) can be specified by
the system data. When the number of queuing calls reaches the preassigned queue size, new calls receive
Busy Tone. Depending on the queue size, the Overflowed ACD call indication on a Multiline Terminal or
on the external indicator is provided...