NEC I-Series Pc Attendant Console User Guide

Advanced Features
27
Understanding the PC Attendant Console Layout
Callback Department Calling
Callback
When you call a busy extension, you can leave a Callback request
for a return call. You do not have to repeatedly call the extension
back, hoping to find it idle. When you leave a Callback:
The system rings you when the extension becomes idle.

After you answer the Callback ring, the system then rings the
formerly busy extension. (If that extension doesn’t answer, the
system cancels the Callback.)
...

Advanced Features
28
Understanding the PC Attendant Console Layout
Department Step Calling Dial Number Preview
Department Step Calling
If you place an Intercom call to a busy Department Calling
Group member, Department Step Calling lets you quickly call
another member in the same group. You don’t have to hang up
and place another Intercom call. For example, if you call a co-
worker in Customer Service and they’re not in, you can easily
step to the next representative without even knowing their exten-...

Advanced Features
29
Direct Station Selection (DSS)
The Direct Station Selection (DSS) Screen
Use the DSS Screen (shown at right) to directly select co-
workers from a “virtual console”, rather than by using the
dial pad or Internal Directory. The DSS Screen also provides
a Busy Lamp Field (BLF) for your co-worker’s extensions.
The color of the DSS key tells you about the phone:
If the key is
The extension is
Green Talking to you
Red Busy on a call
Yellow In Do Not Disturb
Blue Your previous call
To use...

Advanced Features
30
Direct Station Selection (DSS) (cont’d)
Using DSS Names
If you prefer, you can have your DSS keys show co-worker’s
names instead of their extension numbers. You can enter any
names you choose (up to 6 characters long) — independent of
any assignments made in the Internal Directory.
To assign a name to a DSS key:
1. After selecting the DSS screen, place the mouse cursor over
the DSS key you want to change.
2. Click the right mouse button. You see:
3. In the Key Labelfield, enter the...

Advanced Features
31
Directed Call Pickup Do Not Disturb
Directed Call Pickup
Use Directed Call Pickup to intercept (i.e., pick up) a call ring-
ing a co-worker’s extension. This includes all types of Intercom
and outside calls. If you know which extension is ringing, you
can pick up the call.
To intercept a call ringing another extension
1. Select .
2. Select .
3. Dial the co-worker’s extension number.
You answer the ringing call. Directed Call Pickup
will not answer Transfer and Hold recalls.
Do Not...

Advanced Features
32
Do Not Disturb (cont’d) Forced Trunk Disconnect
Do Not Disturb (cont’d)
3. Select one of the following:
Incoming outside calls blocked.
Incoming Intercom calls and transferred outside calls
blocked.
Incoming outside calls and Intercom calls blocked.
Transferred calls blocked.
Cancel Do Not Disturb.
4. Select .
If you can an extension that is in Do Not Disturb,
you can press a DND Override Programmable Key to
get through anyway. Turn back to Directory Setup for
more.
Forced Trunk...

Advanced Features
33
Group Call Pickup
Group Call Pickup
Co-workers that frequently work together may be programmed
into a Call Pickup Group. This allows them to easily answer each
other’s ringing calls. As the attendant, you may be required to
answer (i.e., cover) calls into Pickup Groups that go unanswered.
Group Call Pickup lets you intercept the following types of calls:
A call ringing an extension in a Pickup Group in which you
are a member.

A call ringing an extension in a Pickup Group for which...

Advanced Features
34
Hotline Last Number Redial
Hotline (Using Function Keys)
Your console can have Programmable Keys with which you can
Hotline co-workers. Hotline gives you one-button calling and
Transfer for any extension in your system. It also provides a
Busy Lamp Field for the associated Hotline partner.
Your Hotline key is
When your Hotline partner is
Off Idle (not on the phone)
Red Busy on a call
Yellow In Do Not Disturb
To Hotline a co-worker:
1. Select the Hotlineprogrammable key.
To Transfer...

Advanced Features
35
Message Waiting
Message Waiting
Don’t keep dialing a busy or unanswered co-worker. Leave them
a Message Waiting request for a return call instead. The request
is a flashing MW lamp at the extension you call and a flashing
Mesg.key on your console. In addition, your console has a
Message Pad that allows you to enter text messages instead of
leaving a Message Waiting.
To leave a Message Waiting:
1. Call a co-worker that is busy or doesn’t answer.
2. Select . (You hear confirmation...

Advanced Features
36
Message Waiting (cont’d)
Using the Message Pad
Use the Message Pad to enter a text message for a co-worker,
and then retrieve the text when they call you back.
To call up the Message Pad:
1. After leaving a message,
select . 
2. Click to select Leave
Messages
.
3. Select Toand enter the mes-
sage recipient’s name.
4. Select Fromand enter the
message sender’s name.
5. Select the message area and
type in the message.
5. Select Send and Exitto save
the text message.
OR
Exitto quit...