NEC I-Series Pc Attendant Console User Guide

							PC Attendant Console User Guide
92600ATTY3
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							Nothing contained in this guide shall be deemed to be, and this guide does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This
guide is subject to change without notice and NEC America has no obligation to provide any updates or corrections to this guide. Further, NEC America also reserves the right,
without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this guide is complete or accurate in all
respects and NEC America shall not be liable for any errors or omissions. In no event shall NEC America be liable for any incidental or consequential damages in connection
with the use of this guide. ©2001 by NEC America. All Rights Reserved. Printed in U.S.A.
Connecting Your PC Attendant Console
Note:See inside back cover for telephone
system programming details.
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							Getting Started . . . . . . . . . . . . . . . . . . . . . . . . 1
Understanding the PC Attendant Console Layout. . . . . . . . . 1
Using the Feature Keys and Dial Pad. . . . . . . . . . . . . . . . . . 2
Selecting Feature Keys with the Mouse . . . . . . . . . . . . . 2
Selecting Feature Keys from the Keyboard . . . . . . . . . . 2
Dialing Numbers with the Mouse . . . . . . . . . . . . . . . . . . 2
Dialing Numbers from the Keyboard . . . . . . . . . . . . . . . 2
Using the Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
How to Use Each Feature Key . . . . . . . . . . . . . . . . . . . . 3
Using the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
The Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Understanding Loop Keys . . . . . . . . . . . . . . . . . . . . . . . 6
Function Keys and the Menu Bar . . . . . . . . . . . . . . . . . . . . 6
Using Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Accessing Options Through Menus . . . . . . . . . . . . . . . . 6
Understanding the System Programming Screen . . . . . . . . . 7
Setting the System Programming Screen Options . . . . . . 7
Directory Setup . . . . . . . . . . . . . . . . . . . . . . . 9
Setting up the Directories . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Understanding the Directories . . . . . . . . . . . . . . . . . . . . 9
Setting up the Internal Directory . . . . . . . . . . . . . . . . . . 9
Setting up the External Directory . . . . . . . . . . . . . . . . . 11Setting up the Feature Directory . . . . . . . . . . . . . . . . . . 12
Setting up the Functions Directory . . . . . . . . . . . . . . . . 14
Programmable Key Codes . . . . . . . . . . . . . . . . . . . . . . 15
Using the Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Selecting a Directory . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Choosing a Directory Entry . . . . . . . . . . . . . . . . . . . . . 16
An Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using Function Keys . . . . . . . . . . . . . . . . . . 17
How to Use the Function Keys . . . . . . . . . . . . . . . . . . . . . 17
Permanent Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Feature Dial Strings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Assigning Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . 19
The Basics . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Answering Outside Calls . . . . . . . . . . . . . . . . . . . . . . . 21
Placing Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Clearing Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . 21
Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Calling a Co-worker on the Intercom . . . . . . . . . . . . . . 22
Answering an Intercom Call . . . . . . . . . . . . . . . . . . . . . 22
Clearing Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . 22
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Having a Call Wait at Your Phone . . . . . . . . . . . . . . . . 23
Table of Contents
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							Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Transferring a Call to a Co-worker . . . . . . . . . . . . . . . . 23
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Adding Callers to Your Conversation . . . . . . . . . . . . . . 24
Advanced Features . . . . . . . . . . . . . . . . . . . 25
Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Department Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Department Step Calling . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Dial Number Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Direct Station Selection (DSS). . . . . . . . . . . . . . . . . . . . . . 29
The Direct Station Selection (DSS) Screen . . . . . . . . . . 29
Other DSS Screen Functions . . . . . . . . . . . . . . . . . . . . 29
Using DSS Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Returning to the Console Display . . . . . . . . . . . . . . . . . 30Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Forced Trunk Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Night Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Selectable Display Messages . . . . . . . . . . . . . . . . . . . . . . . 40
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Trunk Queuing and Camp On . . . . . . . . . . . . . . . . . . . . . . 41
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Programming Notes
(Inside Back Cover)
Table of Contents (cont’d)
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							Getting Started
1
Understanding the PC Attendant Console Layout
Menu Bar
Use the Menu Bar to
set the console’s
options. See Directory
Setupand Using
Function Keyssections
along with Using the
Menu Barlater in this
section for more.
Status Window
Look at the Status Window
to find out important infor-
mation about your call.
Directory
Use the Directory for
quick access to:
Internal
extensions
(i.e., co-workers)
External
(Speed Dial)
numbers
Selected FeaturesProgrammable Keys
(Functions
)
See the Directory
Setupsection for more.
Dial Pad and Volume Controls
Directly dial number from the dial pad – and use Volume
Control to adjust your speaker’s volume. See Dialing
Numbersand Volume Controlslater in this section for more.Feature Keys
Feature Keys give you quick access to the most
common call processing features. See Selecting a
Feature Keylater on in this section for more.Function Keys
Function Keys give you
one-touch access to
your choice of features.
See the Using Function
Keyssection for more.
Loop Keys
Loop Keys display your
new calls, calls on Hold
and Parked calls. See
Loop Keysin The
Basicssection for more.
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							Getting Started
2
Selecting Feature Keys with the Mouse
Choosing a Feature Key is as easy as clicking the mouse.
To Page into Internal Paging Zone 1:
1. Click on 
Selecting Feature Keys from the Keyboard
If you are a touch typist, quickly select a feature key by typing
the underlined letter in the keys name.
To page into Internal Paging Zone 1:
1. Type Pfor 
Dialing Numbers with the Mouse
You can dial numbers (such as extension numbers and feature
codes) by clicking on the dial pad.
To dial extension 302 with the mouse:
1. Click then  .
Your call will either ring or voice-announce extension
302.
Dialing Numbers from the Keyboard
If you are familiar with touch typing or data entry, you may find
that entering numbers is easier from the keyboard or numeric key-
pad rather than the dial pad. The number keys along the top row of
the keyboard are always active. The numeric keypad is active only
after you press NUM LOCK.
To dial extension 302 from the keyboard:
1. Type A (for  )  then 3 0 2.
Your call will either ring or voice-announce exten-
sion 302.
Using the Feature Keys and Dial Pad
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							Getting Started
3
How to Use Each Feature Key
For more on each of the features listed below, refer to The
Basicsand the Advanced Featuressections. When a key is
highlighted (active), just press Enterto select it.
For answering outside (CO) calls. When
active, this key also shows the total number
of ringing CO calls. The total includes the
ringing call plusthose “stacked up” (i.e.,
waiting in queue) behind it. For example, the
example at left (1) shows that there is only
one call ringing – with none in queue behind
it.
See also:
Outside Calls in The Basics
For answering Intercom calls. When active,
this key also shows the total number of ring-
ing Intercom calls. The total includes the ring-
ing call plusthose “stacked up” (i.e., waiting
in queue) behind it. For example, the example
at left (2) shows that there is one ringing call
and another waiting in queue behind it.
See also:Intercom in The BasicsThis key lest you answer Hold, Transfer and
Park recalls. These are calls you processed that
were not picked up by your co-workers. When
active, this key also shows the total number
of calls recalling. The total includes the ring-
ing call plusthose “stacked up” (i.e., waiting
in queue) behind it. For example, the example
at left (2) shows that there is one call recall-
ing and another recall waiting in queue
behind it.
See also
:Hold and Transfer in The Basics;
Park in Advanced Features
Allows you to leave and retrieve Messages
Waiting through the Message Pad. Click on
this key to pop up the Message Pad. When
active, this key also shows the number of mes-
sages you left at an extension.
See also:Message Waiting in Advanced Features
Using the Feature Keys
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							Getting Started
4
How to Use Each Feature Key (cont’d)
With this key, place and answer Camp On
requests at busy extensions and trunks.
See also:
Camp On in Advanced Features
Make a Department Step Call.
See also:Department Step Calling in
Advanced Features
Provides Intercom dial tone for dialing co-
workers, features and outside lines. Selecting
this key automatically selects the first available
Loop Key. Typing +on the numeric keypad
is the same as pressing Call.
Cancels your current action and returns the con-
sole to the idle mode. For example, if you select
Callfor Intercom dial tone, you can select
Clearto return to idle without making a call.
Typing -on the numeric keypad is the same as
pressing Clear.One of your most important call processing
keys, use Transferalong with Callto transfer
(extend) calls to co-workers.
See also
: Transfer in The Basics.
Any time you want to put a call in a temporary
waiting state, select Hold. This places your
active call on Hold at the first available loop
key.
See also:Hold in The Basics.
Use the Volumekeys to adjust the vol-
ume in your headset receiver. Click 
to increase the volume; click  to
decrease the volume. The volume you
set will say in force until you change it.
Selecting DSSaccesses the DSS Console
screen. This screen provides you with one-
click access to extensions.
See also: Direct Station Selection in Advanced
Features.
Using the Feature Keys
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							Getting Started
5
How to Use Each Feature Key (cont’d)
Automatically pages into Paging Zone 1.
See also
: Paging in Advanced Features.
Select this key when you want to Park your
active call in a system Park Orbit. (Use
Pickupbelow to pick up the parked calls.)
See also: Park in Advanced Features.
Used to pick up a call waiting in a Park Orbit.
(Use Park above to park the call.)
See also: Park in Advanced Features.
Automatically redials the last outside number
you dialed.
See also: Last Number Redial in Advanced
Features
Using the Directory
The Directoryprovides
you access co-workers,
outside numbers and fea-
tures by selecting names
instead of dialing codes.
For example, to call Pats
Pizza, go to the External
Directory, type Pats
Pizzaand press Enter.
There is no need to look
up the number or dial any
digits.
In addition, the Directory
lets you program and use up to 21 Programmable Function
Keys. Use these keys for one-button access to outside lines, fea-
tures (such as Park Orbits) and co-workers (via Hotlines).
To find out more about the Directory, go to the Directory Setup
section later in this guide.
Using the Feature Keys Using the Directory
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							Getting Started
6
Understanding Loop Keys
The six Loop Keysprovide a visual indication of the calls you
process. For example, if your console is idle and you answer an
outside call, it uses loop key 1. If you place the call on Hold and
answer a second call, the second call uses loop key 2. (The first
call goes on Hold on loop key 1.)
Your console selects loop keys from left to right. For example, if
you have calls on loop keys 2 and 3 and you answer a third call,
it uses loop key 1 (provided it was available). A third call you
answer uses loop key 3.
The Loop Keys also show you the status of each call:
HOLD— The loop key call is on Hold.
RECALL— The loop key call is recalling your console.
LIVE— The loop key call is your current active call.
TxFER— You have transferred this loop key call to a
co-worker.
Using Function Keys
Assign Function Keysto give you one-button access to fea-
tures not normally on your console. If you find, for example,
that you are frequently dialing up an External Paging Zone in
your warehouse, program a function key for that feature. Instead
of selection Calland dialing the zone’s code, just press the key.
See also
: Using the Function Keyslater in this guide.
Accessing Options Through Menus
Use the menus to select additional console functions. Menus per-
mit you to program the Directory, Feature Codes, Function Keys
and additional System Options.
In this guide, selecting options off the menus uses the syntax
Menu ➩Option ➩Option.For example, Program ➩
Function Keys ➩F1means choose Function Keysfrom the
Programmenu and press F1.
The Loop Keys Function Keys and the Menu Bar
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