NEC I-Series Pc Attendant Console User Guide

							Advanced Features
37
Night Service
Night Service
As the attendant, you should be able to activate Night Service
for your system. Used after normal working hours, Night Service
redirects your system’s incoming calls to where they should ring
at night. For example, when you and your co-worker’s have left
for the night, your system may redirect calls to the security desk.
There are eight modes of Night Service operation:
Day Mode / Day 2 Mode- normal working hours

Night Mode / Night 2 Mode- after hours (usually evenings)

Midnight Mode / Midnight 2 Mode- late at night to early in
the morning

Rest Mode / Rest 2 Mode- lunch and early evening (dinner
time)
To change the Night Service mode:
You can program the Feature Directory or a func-
tion key to automatically Park a call at your console.
1. Select  to select the Night Service
mode you want, then skip to step 4.
OR
1. Select .2. Select .
3. Select the Night Service Mode:
= Day Mode = Day 2 Mode
= Night Mode = Night 2 Mode
= Midnight Mode = Midnight 2 Mode
= Rest Mode = Rest 2 Mode
You hear confirmation tone after you select a mode.
4. Select .
To answer a Night Service call you hear ringing over
the Paging system:
1. Select .
2. Select .
You automatically intercept the ringing call.
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							Advanced Features
38
Paging
Paging
Need to locate a co-worker or make an announcement? Use
Paging. Your system can have: 
Up to 64 Internal Paging Zones(plus All  Call). An  extension
can be in any one of the 64 zones.

Up to 8 External Paging Zones(plus All Call). External pag-
ing broadcasts to speakers in your building.

Up to 8 preprogrammed Combined Paging Assignments(plus
All Call). Combined Paging broadcasts to an internal and
associated external zone simultaneously.
To make an Internal Page:
1. Select  to page into Internal Paging zone 1.
This key can page into any zone you choose. See
Setting the System Programming Screen Options in the
Getting Started section for more.
2. Make announcement and select  .
OR
1. Select .2. Select  + Internal Paging zone number.
Internal Paging zones are 0-9 or 00-64, where 0
and 00 are all call. You can press a Paging
Programmable Key instead of using steps 1 and 2.
3. Make announcement and select  .
To make an External Page:
1. Select .
2. Select  + External Paging zone number.
External Paging zones are 0-8, where 0 is all call.
You can press a Paging Programmable Key instead of
using steps 1 and 2.
3. Make announcement and select  .
To make a Combined Page:
1. Select .
2. Select  + Combined Paging zone number.
Combined Paging zones are 0-8, where 0 is all call.
3. Make announcement and select  .
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							Advanced Features
39
Park
Park
Have a call for a co-worker and can’t find them? Put their call in
a waiting state called a Park Orbit so they can pick it up. After
you park the call in orbit, page the co-worker you want to
receive the call and hang up. When your co-worker hears the
Page, they dial the orbit or press a Park key to pick up the call.
You can also use Personal Park to Park a call at your console —
rather than using a Park Orbit.
To Park a call in orbit:
1. Select  and type in the orbit number (1-9 or 01-64).
2. Select  and page your co-worker.
To use a different zone, see Paging in this section.
3. Select .
To pick up a call from orbit.
1. Select  and type in the orbit number (1-9 or 01-64).You can have Programmable Keys for Park Orbits.
Just press the key to Park or pick up a call. When the
Orbit is busy with calls you parked, the key is green.
For calls co-worker’s parked, the key is blue. Turn back
to Directory Setup for more on Programmable Keys.
To Park a call at your extension so a co-worker can
pick it up:
1. Select +   .
You can program the Feature Directory or a func-
tion key to automatically Park a call at your console.
2. Select  and page your co-worker.
To use a different zone, see Paging in this section.
To pick up a call Parked at an extension:
1. Select  +   + announced extension.
If the call is parked at your console, select 857
instead of ** + co-worker’s extension.
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							Advanced Features
40
Selectable Display Messages
Selectable Display Messages
Activate a Selectable Display Message when you leave your con-
sole. A co-worker calling your extension will see the message
you activated on their telephone’s display. For example, when
you leave for lunch activate the “OUT FOR LUNCH BACK AT”
message (number 06) and enter the time when you will return.
Your callers will know where you have gone and when you will
be back. The chart below shows the available messages.To select a message:
You can program the Feature Directory or a func-
tion key to automatically select or cancel a message.
1. Select +   .
2. Type in the message number (01-20).
You can type in additional information for mes-
sages 01-08 and 10. See the chart on the previous page.
3. Select .
To cancel a message you have selected:
1. Select +   .
3. Select .
MESSAGE 11-20 11-20Date (when returning) ON VACATION UNTIL 10GONE FOR THE DAY 98 digits (when reached) BUSINESS TRIP CALL 8Date (when returning) BUSINESS TRIP UNTIL 7Time (when returning) OUT FOR LUNCH BACK AT 68 digits BUSY CALL AFTER 58 digits (phone number) PLEASE CALL ME ON 48 digits (phone number) OUT-PLEASE CALL 3Time (when returning) OUT UNTIL 2Time (when meeting done) IN MEETING UNTIL 1Appended with . . . Message No.
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							Advanced Features
41
Time and Date Trunk Queuing and Camp On
Time and Date
You see the time and date on the lower portion of your console
screen. Your co-worker’s see the time and date on their tele-
phone’s displays. If you notice that the Time and Date are incor-
rect, you should be able to change them. Use some caution,
however, since the Time and Date affects how your system
routes calls and handles other features.
To set the Time and Date:
1. Select +  .
2. Type the Time and Date Password (usually 0000).
3. Type two digits for the year (e.g., 01).
4. Type two digits for the month (01-12).
5. Type two digits for the day (01-31).
6. Type a digit for the day of the week (0-6).
0=Sunday, 6=Saturday
7. Type two digits for the hour (24 hour).
For example, 13=1:00 PM.
8. Type two digits for the minutes (00-60).
Your hear confirmation tone.
9. Select .
Trunk Queuing and Camp On
When you try to place an outside call and hear busy tone from
your own phone system, you don’t have to hang up and try again
later. Use Trunk Queuingto leave a request for the busy line to
call you when it’s free. Just answer the when Trunk Queuing
ring you back and dial your call again. If you prefer, use Trunk
Camp Onto wait for the busy line to become free without hang-
ing up. With Trunk Camp On, you’ll be able to use the line the
line the moment it is available.
To queue for a busy line:
1. Select .
2. Try to access the outside line (e.g., type 8041 for line group 1).
Listen for busy tone.
3. Select .
4. Select  to leave a Trunk Queuing request.
OR
Wait without hanging up for the line to become free.
You’ll get dial tone on the line as soon as it
becomes free.
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							Advanced Features
42
Trunk Queuing and Camp On Voice Mail
Trunk Queuing and Camp On (cont’d)
To answer when Trunk Queuing calls you back:
1. Select .
To cancel a Trunk Queuing request:
1. Select .
2. Select .
3. Select .
Voice Mail
Tired and frustrated by missed calls, inaccurate written messages
and telephone tag? End these hassles with NVM-Series Integrated
Voice Mail. Voice Mail enhances your console by giving you:
Call Forwarding to Voice Mail
To have your incoming calls automatically go to your mailbox,
forward your calls to Voice Mail. Your callers can leave a mes-
sage instead of calling back later. As the attendant, consider for-
warding your calls after hours (e.g., evenings and weekends).

Leaving a Message
When you call a co-worker and their phone is unanswered,
busy or in Do Not Disturb, you can easily leave a message in
their mailbox. You don’t have to call back later.

Transferring to Voice Mail
Transfer a call to your own or a co-worker’s mailbox. After it
goes through, your caller can leave a message in the mailbox.
To call your mailbox:
1. Select .
2. Select .
Voice Mail may request your security code. If you
have a Voice Mail Programmable Key, you can press it
instead of using steps 1 and 2. Turn back to Directory
Setup for more.
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							Advanced Features
43
Voice Mail (cont’d)
To leave a message in an unanswered extension’s
mailbox:
1. .
To forward your calls to your mailbox:
You can program the Feature Directory or a func-
tion key to automatically set up or cancel Call
Forwarding.
1. Select + .
2. Enter a Call Forwarding Type:
= Forward when Busy or Not Answered
= Forward Immediately
= Forward when Not Answered
= Cancel Call Forwarding (then skip to step 5).
3. Enter the Voice Mail master number.
4. Enter the Call Forwarding Condition:
for All Calls or  for Outside Calls Only.5. .
You hear confirmation tone.
To Transfer a call to a mailbox:
1. Select  (function key programmed with the Voice Mail
master number).
OR
Press your Voice MailProgrammable Key.
2. Enter the mailbox number to receive the transfer.
This number can be your mailbox number or a co-
worker’s mailbox number.
3. Select .
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							Advanced Features
44
Voice Over
Voice Over
Is you need to get through to a co-worker busy on another call,
use Voice Over. After the Voice Over alert tone ends you can
talk to your busy associate. They can in turn respond to you
without their initial caller hearing. Your co-worker can even
switch back and forth between you and their initial call.
To initiate a Voice Over to a busy co-worker:
You can only leave a Voice Over if you hear two
Off Hook Signaling tones.
1. .
You hear the Voice Over alert tone. You can talk to
your co-worker after the alert tone ends.
You can also have a Voice Over Programmable
Key. Turn back to Directory Setup for more.
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							Understanding the PC Attendant Console Layout
Telephone System Programming
The programming references below provide the unique tele-
phone system programming required to get your PC Attendant
Console up and running. For more information about each pro-
gram, refer to your system’s Software Manual.
Program 1101 - DSS Console Extension Assignment
Enter the Console Number (1-64) for your PC Attendant
Console’s port. If you have other Console Numbers assigned,
choose the next consecutive number.
Default Setting: No Console Numbers Assigned.
Program 1102 - DSS Console Key Range
For the PC Attendant Console’s Console Number (1-16), verify
that the default settings are in force (see below).
Default Setting: Connection Number 1 = Range 1, Connection
Number 2 = Range 2 and Connection Number 3 = Range 3.
Program 1103 - DSS Console Key Assignments
If you have changed your extension/port number assignments in
Program 0502, you mustchange the DSS assignments for the
PC Attendant’s Console Number in this program.
Default Setting: DSS keys are in consecutive order according to
the standard numbering plan.Program 1105 - Operator’s Extension
If you want co-worker’s to reach the PC Attendant Console
when they dial 0, enter the PC Attendant’s port number in this
program.
Default Setting: Operator’s extension is at port 1 (extension 301).
Program 2501 - PC Attendant Console Port Assignment
To have the system properly identify the PC Attendant Console,
enter the console’s port number. The system can have up to two
PC Attendant Console’s installed.
Default Setting: No consoles assigned.
Program 2502 - PC Attendant Console  Tenant
384i Only
For each PC Attendant Console installed, indicate to which
Tenant Groups (1-4) it is assigned. You can assign a PC
Attendant Console to any combination of  Tenant Groups.
Default Setting: No assignments.
Program 2503 - PC Attendant Console Options
Item 1: Attendant Camp On
Use Item 1 to enable (1) or disable (0) Attendant Camp On for
each PC Attendant Console. Always set this option to 1.
Default Setting: 0 (disabled).
Getting Started
Using Function Keys
Directory Setup
The Basics
Advanced Features
Programming Notes
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							Part No. 92600ATTY3
Issue 1-0 April 2001
Printed in U.S.A. (2106)
NEC America Inc., Corporate Networks Group
4 Forest Parkway, Shelton, CT 06484
TEL:
203-926-5400  
FAX:
203-929-0535
cng.nec.com
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