NEC I-Series Pc Attendant Console User Guide

							Advanced Features
27
Understanding the PC Attendant Console Layout
Callback Department Calling
Callback
When you call a busy extension, you can leave a Callback request
for a return call. You do not have to repeatedly call the extension
back, hoping to find it idle. When you leave a Callback:
The system rings you when the extension becomes idle.

After you answer the Callback ring, the system then rings the
formerly busy extension. (If that extension doesn’t answer, the
system cancels the Callback.)

As soon as the other extension answers, the system sets up an
Intercom call between you and them.
To place a Callback:
1. Call the busy extension.
2. Enter .
You hear confirmation tone and your display
shows: Camp-On Sta nnn
3. Select 
When the busy extension calls you back:
1. Select .
Department Calling
Groups of your co-workers that work closely may be in
Department Calling Groups. Department Calling makes it easier
for you to send calls into the group. This is because each
Department Calling Group has a dedicated pilot number. To get
a free group member, just dial the pilot number instead of one of
your co-worker’s extensions.
Calls into a Department Calling Group can route in two dif-
ferent ways: Priority Routingand Circular Routing. With
Priority Routing, incoming calls route to the highest priority
extension in the group first. With Circular Routing, each call
rings a new extension.
To call a Department Group:
1. Select .
2. Enter the Department Calling Group’s pilot number.
You can program the Feature Directory or a function
key to automatically dial a Department Calling Group.
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							Advanced Features
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Understanding the PC Attendant Console Layout
Department Step Calling Dial Number Preview
Department Step Calling
If you place an Intercom call to a busy Department Calling
Group member, Department Step Calling lets you quickly call
another member in the same group. You don’t have to hang up
and place another Intercom call. For example, if you call a co-
worker in Customer Service and they’re not in, you can easily
step to the next representative without even knowing their exten-
sion number.
To make a step call:
1. Select .
2. Place a call to a busy Department Calling Group member.
Dial the member’s extension number, not the
group’s pilot number.
3. Select .
4. Repeat step 3 to cycle to other members of the group.
Dial Number Preview
Use Dial Number Preview to preview a number in your tele-
phone’s display before you dial it out. This helps you avoid dial-
ing errors. For example, if you review the previewed number
and find an error, you can cancel the number and re-enter it cor-
rectly. Dial Number Preview is available for both outside and
Intercom calls.
To use Dial Number Preview to place a call:
1. Select .
2. Enter the number you want to dial.
3. Select one of the following options:
to place an Intercom call.
(Line key) to place an outside call.
If your previewed number contains an access code for an
outside line, you can select CALL instead of a function key.
to cancel Dial Number Preview.
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							Advanced Features
29
Direct Station Selection (DSS)
The Direct Station Selection (DSS) Screen
Use the DSS Screen (shown at right) to directly select co-
workers from a “virtual console”, rather than by using the
dial pad or Internal Directory. The DSS Screen also provides
a Busy Lamp Field (BLF) for your co-worker’s extensions.
The color of the DSS key tells you about the phone:
If the key is
The extension is
Green Talking to you
Red Busy on a call
Yellow In Do Not Disturb
Blue Your previous call
To use the DSS Console screen:
1. Select .
You see the screen at right.
2. Double-click with the mouse on the extension you want to call.
Note:The DSS screen functions the same as the normal console
screen — except that you don’t have a dial pad or access
to the Directories. For example, you can use the DSS
screen to transfer by answering the call, double-clicking
your co-worker and selecting Transfer.
Other DSS Screen Functions
The DSS Screen also has Feature Keys, Loop Keys and
Programmable Keys 1-20. These keys work identically to those
on the normal console display.
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							Advanced Features
30
Direct Station Selection (DSS) (cont’d)
Using DSS Names
If you prefer, you can have your DSS keys show co-worker’s
names instead of their extension numbers. You can enter any
names you choose (up to 6 characters long) — independent of
any assignments made in the Internal Directory.
To assign a name to a DSS key:
1. After selecting the DSS screen, place the mouse cursor over
the DSS key you want to change.
2. Click the right mouse button. You see:
3. In the Key Labelfield, enter the name you want to assign to
the DSS key (up to 6 digits long).
4. Select .
The DSS screen replaces the co-worker’s extension
number with the name you just entered.
Returning to the Console Display
To return to the normal console display:
1. Select .
You see the normal console display.
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							Advanced Features
31
Directed Call Pickup Do Not Disturb
Directed Call Pickup
Use Directed Call Pickup to intercept (i.e., pick up) a call ring-
ing a co-worker’s extension. This includes all types of Intercom
and outside calls. If you know which extension is ringing, you
can pick up the call.
To intercept a call ringing another extension
1. Select .
2. Select .
3. Dial the co-worker’s extension number.
You answer the ringing call. Directed Call Pickup
will not answer Transfer and Hold recalls.
Do Not Disturb
Do Not Disturb blocks incoming incoming calls to your console. As
the attendant, you should be very careful how you use this feature.
Often, your console is the final answering point for incomplete
calls. If you enable DND, these types of calls cannot route to you.
However, certain DND options may be useful to you. They are:
Incoming outside calls blocked (Option 1)

Incoming Intercom calls and transferred outside calls blocked
(Option 2)

Incoming outside calls and Intercom calls blocked (Option 3)

Transferred calls blocked (Option 4).
To activate or deactivate Do Not Disturb:
You can program the Feature Directory or a func-
tion key to automatically set up or cancel DND.
1. Select .
2. Select .
If you wait longer than 10 seconds before going to the
next step, the system automatically enables options 3. If
you have already enabled DND, waiting more than 
10 seconds before the next step automatically cancels.
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							Advanced Features
32
Do Not Disturb (cont’d) Forced Trunk Disconnect
Do Not Disturb (cont’d)
3. Select one of the following:
Incoming outside calls blocked.
Incoming Intercom calls and transferred outside calls
blocked.
Incoming outside calls and Intercom calls blocked.
Transferred calls blocked.
Cancel Do Not Disturb.
4. Select .
If you can an extension that is in Do Not Disturb,
you can press a DND Override Programmable Key to
get through anyway. Turn back to Directory Setup for
more.
Forced Trunk Disconnect
Forced Trunk Disconnect enables you to disconnect (release) a co-
worker’s active outside call if you need to use their line. You can
then place a call on the released line. Normally, you would only
want to do this in an emergency when another line is not available.
To disconnect a busy line:
1. Select .
2. Select  and the trunk number (001-192).
You hear busy tone.
3. Select .
You hear confirmation beeps and the system discon-
nects the line. You can select the line and place a new call.
CAUTION
Forced Trunk Disconnect abruptly terminates
the active call on the line. You should use this
feature only in an emergency when no other
lines are available.
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							Advanced Features
33
Group Call Pickup
Group Call Pickup
Co-workers that frequently work together may be programmed
into a Call Pickup Group. This allows them to easily answer each
other’s ringing calls. As the attendant, you may be required to
answer (i.e., cover) calls into Pickup Groups that go unanswered.
Group Call Pickup lets you intercept the following types of calls:
A call ringing an extension in a Pickup Group in which you
are a member.

A call ringing an extension in a Pickup Group for which you
know the number — but you are not a member of it.

A call ringing an extension in a Pickup Group but you don’t
know the group’s number.
To answer a call ringing another phone in your own
Pickup Group:
You can program the Feature Directory or a func-
tion key to automatically make a Group Call Pickup.
1. Select .
2. Select .To answer a call ringing a phone in another pickup
group (if you know the group’s number:
You can program the Feature Directory or a func-
tion key to automatically make a Group Call Pickup.
1. Select .
2. Select  + group’s number (1-9 or 01-64).
To answer a call ringing a phone in another pickup
group (if you don’t know the group’s number:
You can program the Feature Directory or a func-
tion key to automatically make a Group Call Pickup.
1. Select .
2. Select 
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							Advanced Features
34
Hotline Last Number Redial
Hotline (Using Function Keys)
Your console can have Programmable Keys with which you can
Hotline co-workers. Hotline gives you one-button calling and
Transfer for any extension in your system. It also provides a
Busy Lamp Field for the associated Hotline partner.
Your Hotline key is
When your Hotline partner is
Off Idle (not on the phone)
Red Busy on a call
Yellow In Do Not Disturb
To Hotline a co-worker:
1. Select the Hotlineprogrammable key.
To Transfer the outside call you are on to a co-worker
using Hotline:
1. Place or answer outside call.
2. Select the Hotlineprogrammable key.
You can also have functions keys programmed for Hotline oper-
ation. Hotline keys use the dial string -+ followed by the exten-
sion number (e.g., -+302).
Last Number Redial
Instead of dialing a busy or unanswered outside call again, quickly
redial it using Last Number Redial. Last Number Redial stores the
last outside call you placed in memory so you can easily recall it.
The number stored can be up to 24 digits long, using 0-9, # and *.
To redial your last call:
1. Select .
The system automatically selects a line from the
same group as your original call.
To erase the stored number:
You might want to do this to maintain the security
of a number you just dialed.
1. Select .
2. Select .
You hear confirmation tone.
3. Select .
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							Advanced Features
35
Message Waiting
Message Waiting
Don’t keep dialing a busy or unanswered co-worker. Leave them
a Message Waiting request for a return call instead. The request
is a flashing MW lamp at the extension you call and a flashing
Mesg.key on your console. In addition, your console has a
Message Pad that allows you to enter text messages instead of
leaving a Message Waiting.
To leave a Message Waiting:
1. Call a co-worker that is busy or doesn’t answer.
2. Select . (You hear confirmation tone.)
OR
2. Select  . (You hear confirmation tone.)
Go to Using the Message Pad on the next page for
help on entering text in the pad
To answer a Message Waiting return call:
You hear ringing and your Mesg. key flashes.
1. Press Enter.
The Message Pad for the extension you answered
pops up. Go to Using the Message Pad on the next
page for help on retrieving messages from the pad.To cancel all your Messages Waiting:
This includes messages you have left for other exten-
sions and messages others have left for you.
1. Select .
2. Select .
You hear confirmation tone and the system cancels all
your Messages Waiting.
To cancel Messages Waiting you left at a specific
extension:
1. Select .
2. Select .
3. Dial the number of the extension who’s Messages Waiting
you want to cancel.
You hear confirmation tone and the system cancels the
Message Waiting at the extension you dialed.
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							Advanced Features
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Message Waiting (cont’d)
Using the Message Pad
Use the Message Pad to enter a text message for a co-worker,
and then retrieve the text when they call you back.
To call up the Message Pad:
1. After leaving a message,
select . 
2. Click to select Leave
Messages
.
3. Select Toand enter the mes-
sage recipient’s name.
4. Select Fromand enter the
message sender’s name.
5. Select the message area and
type in the message.
5. Select Send and Exitto save
the text message.
OR
Exitto quit without saving.To review the Message Pad entries:
The Message Pad for your caller may automatically
pop up when you answer you Mesg. key.
1. Select an extension from the Internal Directory.
Refer to the Directory
Setup section to learn about
the Internal Directory.
2. Select  to pop up
that extension’s Message Pad.
3. Select Eraseto delete message.
OR
Select Nextto jump to the
next message.
OR
Select Exitto quit the
Message Pad.
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