NEC I-Series Pc Attendant Console User Guide

							Using Function Keys
17
How to Use the Function Keys Permanent Features
How to Use the Function Keys
Your console lets you use the function keys on your keyboard
for one-touch access to features. There are 12 function keys
along the top of the screen (F1-F12) that correspond to the func-
tion keys on your keyboard. When you assign a feature to the
key on the screen, the system automatically implements the fea-
ture when you press the corresponding keyboard function key.
There are two types of features you can assign to a function key:
Permanent features already available when you first installed
your console.

Any features you may want to add that are available as dial
system strings.
Permanent Features
In the following table, the left column lists the permanent features
you can assign. The right column lists the corresponding action.
Pressing this
Function Key Is the same as
Call Key Selecting Camp On Key Selecting 
Clear Key Selecting 
CO Key (Not currently used)
Day Mode Activating the DayNight Service Mode
Empty Undefining a function key
Ext Key Selecting 
Hold Key Selecting 
Loop 1 -6 Key Selecting the corresponding 
Message Key Selecting 
Midnight Mode Activating the MidnightNight Service Mode
Night Mode Activating the NightNight Service Mode
Open External 
Directory Selecting the External Directory
Open Feature
Directory Selecting the Feature Directory
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							Using Function Keys
18
Permanent Features (cont’d) Feature Dial Strings
Permanent Features (cont’d)
Pressing this
Function Key Is the same as
Open Internal
Directory Selecting the Internal Directory
Recall Key Selecting 
Rest Mode Activating the RestNight Service Mode
Series Key Selecting 
Transfer Key Selecting 
Volume Up & Selecting
Volume Down
Feature Dial Strings
The following table provides the feature dial strings that you can
assign to function keys. The left column lists the feature alpha-
betically. The right column shows the corresponding dial string.Feature Dial String
–Hang up
+Go off hook (like selecting CALL)
,Pause (wait the pause time)
Account Code * + Code (1-8 digits) + *
Alarm 827 + 1 or 2 + Time (24 hr.)
Call Forwarding * 2 + Type (2 = Busy or RNA, 4
= Immed., 6 = RNA, 7 = Immed.
Simult., 0 = Cancel) + Dest. +
Condition (2 = All Calls, 3 =
Outside Calls Only)
Callback/Trunk Queuing870 (Canceling)
Directed Call Pickup * * + Extension
Do Not Disturb 847 + 0 (Cancel), 1 (Outside
calls), 2 (Outside calls and trans-
fers), 3 (Intercom and outside
calls), or 4 (Call Forwards)
Forced Trunk Disconnect * 3
Group Call Pickup * # (Pick up a call in your group)
868 + 1-9 or 01-64 (Pick up a call
in another group)
869 (Pick up a call in another
group)
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							Using Function Keys
19
Feature Dial Strings (cont’d) Assigning Function Keys
Feature Dial Strings (cont’d)
Feature Dial String
Hold, Group 832 (Place call on Group Hold)
862 (Pickup call on Group Hold)
Last Number Redial876 (Clearing Last Number Redial)
Message Waiting 873 (Canceling all Messages
Waiting)
Night Service 818 + Pswd (0000) + Mode # 
(0 = Day, 1 = Night, 2 = Midnight,
3 = Rest, 4 = Day 2, 5 = Night 2,
5 = Midnight 2, 6 = Rest 2)
Outside Calls #9 + Line number (001-192) for a
specific line
804 + Trk grp (1-9, 01-99, 001-128)
9 (ARS or Trunk Group Routing)
Paging, Combined *1 + Zone (0, 1-8)
Paging, External 803 + Zone (0, 1-8)
Paging, Internal 801 + Zone (0 or 00, 1-9 or 01-64)
Selec. Display Msg *43 + Message (01-20)
Time and Date 828 + Pswd (0000) + Year  +
Month + Day + Day of week (0-
6) + Hour + Minutes
Voice Mail Master Number
Assigning Function Keys
There are three steps in assigning features to function keys:
Define the feature code (skip this step if you are using one of
the permanent features)

Assign the code to a specific key.

Select an icon for the function key.
To define a feature code:
1.Program ➩Feature Codes ➩Select
2. Type in the feature name and code (dial string).
For example, to have a feature code page internal zone 1:
+ 801 1
(+ = Go off hook, 801 = Internal Paging, 1 = Zone 1)
For help on entering feature codes, refer to
Directory Setup earlier in this guide.
3. Select
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							Using Function Keys
20
Assigning Function Keys (cont’d)
Assigning Function Keys (cont’d)
To assign a feature code to a function key:
1.Program ➩Function Keys. You see:
2. Click on the function key you want to assign (F1-F12).
3. From the Permanent Features and Feature Dial Stringsscroll
list, select the feature you want to assign to the function key.
To clear the key, select  instead.
Go to To Select an Icon on the next page.To select an icon for the function key:
1. Select . You see:
To remove an icon from a key, select Clear Button
Picture instead.
2. From the File Namescroll list, select an icon file for the key.
The file names in the list correspond to the features
you assign. For example, for the Account Code feature
choose the file account.bmp.
3. Select twice.
The feature and corresponding icon are assigned
to the function key.
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							The Basics
21
Outside Calls
Answering Outside Calls
Outside calls directly ringing your console activate your CO
key. Outside calls transferred to you by a co-worker ring your
console and activate your Recallkey.
To answer an outside call directly ringing your console:
1. When you see:  , press Enter.
Y
our display shows . . .Before answer: Incoming call from ... LINE nnn
After answer: LINE nnn  ANSWERED
You automatically answer the call and it switches
to the first available loop key. To answer calls out of
order, click with the mouse.
To answer a transferred call ringing your console.
1. When you see:  , press Enter.
Your display shows . . .Before answer: LINE nn TRANSFER
						

							The Basics
22
Intercom Calls
Calling a Co-worker on the Intercom
To call a co-worker:
1. Select .
2. Type your co-worker’s extension number and press Enter.
Y
our display shows . . .Before answer: Internal call to ... STA nnn
After answer: Talking to ...  STA nnn
If the call voice-announces, your co-worker can
speak to you without answering the call. If they lift
the handset or press SPK to answer, the call switches
to the first available loop key.
If the extension you call is busy or doesn’t
answer, you can dial another extension number with-
out hanging up. Or, you can press a Barge In
Programmable key to get through anyway. Turn back
to Directory Setup for more.
You can also use the Directory to place Intercom
calls. Refer to Directory Setuplater in this guide.
To change the ringing mode of the call you placed:
1. Type 1before the called party answers.
If the call is ringing, this makes it voice-announce.
If the call voice-announces, this makes it ring.
Answering an Intercom Call
To answer an Intercom call:
1. When you hear ringing and see  , press Enter. 
Y
our display shows . . .Before answer: Internal call from ... STA nnn
After answer: Talking to ...  STA nnn
The number to the right of the key shows the num-
ber of calls on the key. This includes the active call plus
any queued calls waiting in line.
Clearing Intercom Calls
To hang up on an Intercom call:
1. Type Cto select  .
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							The Basics
23
Hold Transfer
Having a Call Wait at Your Phone
Hold places a call in a temporary waiting state until you can get
back to it. Your co-worker’s cannot pick up calls you place on Hold.
To place your call on Hold:
1. Select .
Your call automatically switches to the first avail-
able loop key.
You can place Intercom calls and outside calls on
Hold. You cannot, however, place voice-announced
Intercom calls on Hold.
To retrieve your call from Hold:
1. Click on the loop key.
If you leave a call on Hold too long:
1. You hear ringing and see   .
2. Press Enterto answer the recalling held call.
You can click with the mouse to answer calls out
of order.
Transferring a Call to a Co-Worker
Transfer lets you quickly send the call you are on to a co-worker.
You can Transfer both Intercom and outside calls.
To Transfer your call:
1. Select  and type your co-worker’s extension.
To screen the Transfer, wait for your co-worker to
respond before going to step 2. To return to the call if
your co-worker doesn’t want it, select Clearinstead of
going to step 2.
You can also use the DSS console screen to
Transfer calls. Refer to Direct Station Selection (DSS)
in Advanced Features.
2. Select  to complete the Transfer.
If your co-worker doesn’t pick up your Transfer:
Unanswered Transfers automatically recall to you.
1. You hear ringing and see   .
2. Press Enterto answer the recalling Transfer.
You can click with the mouse to answer calls 
out of order.
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							The Basics
24
Understanding the PC Attendant Console Layout
Adding Callers to Your Conversation
Conference lets you add additional inside and outside callers to
your conversation. With Conference, you can set up a multiple-
party telephone meeting without leaving the office. You can have
either four or eight parties maximum per Conference. Depending
on your software version, you may be able to have up to 32 
parties in the Conference with no restriction within this limit on
the number of outside callers.
Note:You must have a Conference Programmable Key for this
feature. Turn back to Directory Setup for more on setting
up Programmable Keys.
To set up a Conference:
1. Establish an Intercom or outside call.
2. Press your ConferenceProgrammable Key.
3. Dial the co-worker you want to add.
OR
Set up another outside call.
4. When called party answers, press your Conference
Programmable Key again.
You’ll hear Intercom dial tone.5. Repeat steps 3 and 4 to add additional parties.
OR
Press your ConferenceProgrammable Key again to set up
the Conference.
Conference
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							Advanced Features
25
Account Codes Alarm
Account Codes
Account Codes are codes you enter that help keep track of out-
side calls. Your system can have Optional or Forced Account
Codes. You can chooseto enter Optional Account Codes. You
mustenter Forced Account Codes.
To enter an Account Code while on an outside call:
1. + Account Code (1-16 Digits) +  .
Your caller cannot hear you dial the codes. You can
program the Feature Directory or a function key to
automatically dial your Account Code.
To enter an Account Code while placing an outside call:
1. Access outside line for call.
Refer to Central Office Calls in The Basicsfor
more on accessing a line.
If your system has Forced Account Codes you see:
Enter Account Code. You must enter an Account Code
in step 2 before going to step 3.
2. + Account Code (1-16 Digits) +  .
To bypass Forced Account Codes, dial ** instead.
3. Dial number you want to call.
Alarm
You can use your console like an alarm clock to remind you of
appointments, meetings or special times of the day. There are
two types of alarms.
Alarm 1 — which sounds only once at the preset time.

Alarm 2 — which sounds every day at the preset time.
To set the alarm:
1. + ...
2. Enter Alarm type ( or  ).
3. Enter the alarm time (24-hour clock).
For example 2030 is 8:30 PM.
Your display shows the time you set.
To cancel an Alarm you already set, enter 9999.
You can program the Feature Directory or a func-
tion key to automatically set or cancel an Alarm.
To silence an alarm that is sounding:
1. .
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							Advanced Features
26
Call Forwarding
Call Forwarding
Use Call Forwarding to redirect your calls to another extension.
This lets you designate an alternate answering position when
you are away from your console. As the attendant, there are four
basic types of forwarding that apply to you:Forward when Busy or Not Answered (Type 2)
All your calls forward when you are busy on the phone or
don’t answer and only the destination rings.Forwarding Immediately (Type 4)
All calls to you forward immediately and only the destina-
tion rings.Forward when Not Answered (Type 6)
All your calls forward when you don’t answer and only the
destination rings.Forward Immediately with Simultaneous Ringing (Type 7)
All calls to you forward immediately and both your console
and the destination ring.
To forward your calls:
You can program the Feature Directory or a function
key to automatically set up or cancel Call Forwarding.
1. + .
2. Enter a Call Forwarding Type:= Forward when Busy or Not Answered
= Forward Immediately
= Forward when Not Answered
= Forward Immediately with Simultaneous Ringing
= Cancel Call Forwarding (then skip to step 5).
3. Enter the destination extension number.
The destination can be a co-worker’s extension (all
types) or the Voice Mail Master number (except for type 7).
4. Enter the Call Forwarding Condition:
= All  Calls
= Outside Calls Only
5. .
You hear confirmation tone.
If you call a co-worker who is forwarded, you can press
a Call Forwarding Override Programmable Key to get
through anyway. Turn back to Directory Setup for more.
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