NEC I-Series Pc Attendant Console User Guide

							Getting Started
7
Setting the System ProgrammingScreen Options
Use the System Programming Screen to change
selected options for your console, including:Attendant Extension Number
This is the extension number of your con-
sole. Normally, your console connects to
port 1 and uses extension 301. If your con-
sole uses a different port — or your system
has revised extension numbering — you’ll
have to change this number.Attendant Ringing Frequency
Calls ring your console at this frequency
(defaulted to 488 Hz). For calls to ring at a
higher pitch, increase this number (e.g.,
600 Hz). For calls to ring at a lower pitch,
decrease this number (e.g., 300 Hz).Dialing Pause Time (mS)
If you program a pause in a dial string (by entering ,), the sys-
tem waits this interval before outdialing the digits after the
pause. The default is 500 mS (.5 second). Enter a larger num-
ber (e.g., 1000 = 1 second) to increase the pause; a smaller
number to decrease the pause (e.g., 250 = 1/4 second).
Page Dial String
When you select the Page key to make a paging
announcement, the console selects the zone based
on the codes entered in this field. The default
entry is +,8011 (page internal zone 1). You can
change the entry to any other internal, external or
combined paging zone. Refer to Using Function
Keysfor more on entering dial strings.Idle Display Message
Use these fields to enter the message your con-
sole displays when it is idle. Enter any message
you choose (up to 35 characters).Balloon Help
Balloon Help is available for the function keys
and feature keys (except for DSS, Page, Park,
Pickup and Redial). When you place the mouse
cursor above the key, the key’s function dis-
plays in the window just to the right of F12.
You can selectively enable Balloon Help for
function keys, feature keys or both.
To set the System Programming options:
1.Program ➩System
2. Select the field you want to modify and change the data.
3. Select when you are done.
Understanding the System Programming Screen
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							Getting Started
8
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							Directory Setup
9
Setting up the Directories
Understanding the Directories
The console Directory gives you quick access to co-workers, out-
side lines (Speed Dial), selected features and 21 Programmable
Function keys. There are four types of directories:
Internal
The Internal Directory consists of your co-worker’s names
and extension numbers. You can call a co-worker by typing
their name or clicking on their name with the mouse. See
Using the Directorieslater in this section for more.

External
Use the External Directory to place outside calls by selecting
names instead of dialing manually. This Directory is similar to
Speed Dial — except that you dial by name instead of selecting
a bin. See Using the Directorieslater in this section for more.

Feature
The Feature Directory lets you implement a feature by selecting
its name. For example, you can select Sales Account Codefrom
the Feature Directory to automatically enter an Account Code for
your call. See Using the Directorieslater in this section for more.

Functions
The Functions Directory provides 21 Programmable Keys (just
like the keys on a keyset). Initially, all these keys are unde-
fined, but you can assign them to many other functions. See
Using the Directorieslater in this section for more.
Setting up the Internal Directory
To access the Internal Directory programming screen:
1.Program ➩Internal Directory. You see:
To add a new entry to the Internal Directory:
1. Select .
The cursor automatically advances to the Last
Name field in the Edit, Modify window.
2. In the Last Namefield, type in your co-worker’s last name.
3. Press Ta band type your co-worker’s first name in the 
First Namefield.
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							Directory Setup
10
Setting up the Directories (cont’d)
Setting up the Internal Directory (cont’d)
4. Press Ta band type your co-worker’s extension number in the
Extensionfield.
5. Double-click in the Key Numberfield and enter the DSS key
number for your co-worker’s extension.
This entry mustagree with the data in Program
1103 for your console. Refer to Programming Notes on
the inside back cover of this guide for more.
5. Click on ? to the right of the DX2 Aliasfield to start the
automatic setup routine.
You phone system will automatically set up a commu-
nications link with the extension you are programming.
6. After the setup completes, save your entry.
You return to Internal Directory Programming.
To change an existing entry in the Internal Directory:
1. Select the extension you want to change in the Lookupfield.
2. Select .
The cursor automatically advances to the Last
Name field in the Edit, Modify window.
3. Change the Last Name, First Name, Extensionand DX2 Alias
fields as required.4. Select  to save your entry.
You return to the Internal Directory Programming
Screen.
To erase an existing entry in the Internal Directory:
1. Select the extension you want to erase in the Lookupfield.
2. Select .
The console deletes the entry from the Lookup field.
To change the way the Lookupfield displays:
1. Click the Last Nameradio button to have extensions display
alphabetically by last name.
OR
Click the Extensionradio button to have extensions display
numerically (lowest number first).
The quit the screen you are in without making any
additional changes:
1. Select or (depending on the screen).
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							Directory Setup
11
Setting up the Directories (cont’d)
Setting up the External Directory
To access the External Directory programming screen:
1.Program ➩External Directory. You see:
To add a new entry to the External Directory:
1. Select .
The cursor automatically advances to the Last
Name field in the Edit, Modify window.
2. In the Name 1field, type in the name of the party you
want to call.3. Press Ta band type the second part of the parties name (if
any) in the Name 2field.
4. Press Tab.In the Dial Stringfield, type the dial string that
will access the party you want to call.
For example, entering +912039265400 will access
an outside line and dial 1 203 926 5400. In most cases,
you’ll want to include the outside line access code in
the dial string. For more on the dial strings you can
enter, refer to Feature Dial Stringsin the Using
Function Keys section.
5. Select  to save your entry.
You return to the External Directory Programming
Screen.
To change an existing entry in the External Directory:
1. Select the name you want to change in the Lookupfield.
2. Select .
The cursor automatically advances to the Name 1
field in the Edit, Modify window.
3. Change the Name 1, Name 2, and Dial Stringfields
as required.
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							Directory Setup
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Setting up the Directories (cont’d)
Setting up the External Directory (cont’d)
4. Select  to save your entry.
You return External Directory Programming.
To erase an existing entry in the External Directory:
1. Select the entry you want to erase in the Lookupfield.
2. Select .
The console deletes the entry from the Lookup field.
To change the way the Lookupfield displays:
1. Click the Last Nameradio button to have entries display
alphabetically.
OR
Click the Dial Stringradio button to have entries display
numerically in ascending order.
The quit the screen you are in without making any
additional changes:
1. Select or (depending on the screen).
Setting up the Feature Directory
To access the Feature Directory programming screen:
1.Program ➩Feature Codes. You see:
To add a new entry to the Feature Directory:
1. Select .
The cursor automatically advances to the Feature
Name field in the Edit, Modify window.
2. In the Featurefield, type in the name of the feature you
want to program.
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							Directory Setup
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Setting up the Directories (cont’d)
Setting up the Feature Directory (cont’d)
4. Press Tab.In the Dial Stringfield, type the dial string that
will access the feature.
For example, to enter Account Code 88531, enter
*88531*. For more on the dial strings you can enter,
refer to Feature Dial Stringsin the Using Function
Keys section.
5. Select  to save your entry.
You return to the Feature Directory Programming
Screen.
To change an existing entry in the Feature Directory:
1. Select the feature’s name in the Lookupfield.
2. Select .
The cursor automatically advances to the Feature
Name field in the Edit, Modify window.
3. Change the Feature Nameand Dial Stringfields as required.4. Select  to save your entry.
You return to Feature Directory Programming.
To erase an existing entry in the Feature Directory:
1. Select the entry you want to erase in the Lookupfield.
2. Select .
The console deletes the entry from the Lookup field.
To change the way the Lookupfield displays:
1. Click the Featureradio button to have entries display alpha-
betically.
OR
Click the Dial Stringradio button to have entries display
numerically in ascending order.
The quit the screen you are in without making any
additional changes:
1. Select or (depending on the screen).
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							Directory Setup
14
Understanding the PC Attendant Console Layout
Setting up the Directories (cont’d)
Setting up the Functions Directory
To set up the Programmable Keys in the Functions
Directory:
1. Click on Functionsto make the Functions Directory active.
You see:
1. + ...
2. Click on the Function Key (Func 1-21) you want to program.3. Enter Programmable Key Code from the table on the next page.
For example, to assign a key for Conference, enter
code 1016.
You hear confirmation tone.
4. .
To assign text names to your Programmable Keys.
1. Place the mouse cursorover the Programmable Key to
which you want to assign a name.
2. Press the right mousebutton. You see:
3. Enter the key name (up to 6 alphanumeric characters).
4. .
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							Directory Setup
15
Setting up the Directories (cont’d)
Setting up the Functions Directory (cont’d)
To check the functions of your Programmable Keys:
1. .
2. Place the mouse cursorover the Programmable Key you
want to check.
3. Press the left mousebutton.
The programmed function displays.
4. when you are done checking.
Your console returns to idle.
Programmable Key Codes
The following table provides the Programmable Key Codes for
your console. The left column lists the features alphabetically,
with the corresponding key code in the right column. Ask your
communications manager if you have questions about any of
the features.Feature Key Code
Barge In 1019
Call Forwarding/DND 1022
Override
Clear Key Function 0000 (Sets key as undefined)
Conference 1016
Hotline 1058 + Destination extension
Outside Calls 0001-0128 (Setting up line keys)
Outside Trunk Groups 1012 + Trunk Group (1-9, 01-99
or 001-128)
Paging, External 1004 + Zone (1-8)
Paging, Internal 1006 + Zone (1-9 or 01-64)
1076 (All Call)
Park 1033 + Orbit (1-9 or 01-64)
Repeat Redial 1075
Voice Mail 1059 (Calling your mailbox or
leaving a message)
1060 (Using Voice Mail Record)
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							Directory Setup
16
Understanding the PC Attendant Console Layout
Using the Directories
Selecting a Directory
You can select a directory any time while
on a call by clicking with the mouse or
using a “Hot Key” combination.
To select a directory with the
mouse:
1. Click on the directory’s tab (i.e.,
Internal, External, Featureor
Functions).
The directory activates.
To select a directory by using a
“Hot Key”:
1. Type Ctrl Ito select the Intercom
Directory.
OR
Ty p e  Ctrl Eto select the External
Directory.
OR
Ty p e  Ctrl Fto select the Feature
Directory.
The directory activates. There is no “Hot Key”
available for the Functions Directory.
Choosing a Directory Entry
You can choose a directory entry once you
select the directory. There are two methods
for choosing an entry: 
Double click the entry/key with the mouse.

Type the entry name (except for Functions).
To choose an entry with the mouse:
1. Place the mouse cursor over the entry.
2. Double click the left mouse button.
To choose a directory entry by typing
the entry name(except for Functions):
1. After selecting the directory, begin typing
the name.
2. As soon as the console highlights the
name in the directory, press Enter.
An ExampleTo Transfer an outside call to Randal
Smith:
1. Place or answer an outside call.
2. Type: Ctrl I S Enter T.
This activates the Intercom Directory, chooses
the Randal Smith entry and then extends the call.
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