NEC I-Series Pc Attendant Console User Guide

PC Attendant Console User Guide
92600ATTY3
92600ATTY30.QXD  3/27/01  11:17 AM  Page 1 

Nothing contained in this guide shall be deemed to be, and this guide does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This
guide is subject to change without notice and NEC America has no obligation to provide any updates or corrections to this guide. Further, NEC America also reserves the right,
without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this guide is complete or...

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . 1
Understanding the PC Attendant Console Layout. . . . . . . . . 1
Using the Feature Keys and Dial Pad. . . . . . . . . . . . . . . . . . 2
Selecting Feature Keys with the Mouse . . . . . . . . . . . . . 2
Selecting Feature Keys from the Keyboard . . . . . . . . . . 2
Dialing Numbers with the Mouse . . . . . . . . . . . . . . . . . . 2
Dialing Numbers from the Keyboard . . . . . . . . . . . . . . . 2
Using the Feature Keys . . . . . . . . ....

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Transferring a Call to a Co-worker . . . . . . . . . . . . . . . . 23
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Adding Callers to Your Conversation . . . . . . . . . . . . . . 24
Advanced Features . . . . . . . . . . . . . . . . . . . 25
Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Alarm . . . . . . . . . . . . . . . . . . . . . . . ....

Getting Started
1
Understanding the PC Attendant Console Layout
Menu Bar
Use the Menu Bar to
set the console’s
options. See Directory
Setupand Using
Function Keyssections
along with Using the
Menu Barlater in this
section for more.
Status Window
Look at the Status Window
to find out important infor-
mation about your call.
Directory
Use the Directory for
quick access to:
Internal
extensions
(i.e., co-workers)
External
(Speed Dial)
numbers
Selected FeaturesProgrammable Keys
(Functions
)
See the...

Getting Started
2
Selecting Feature Keys with the Mouse
Choosing a Feature Key is as easy as clicking the mouse.
To Page into Internal Paging Zone 1:
1. Click on 
Selecting Feature Keys from the Keyboard
If you are a touch typist, quickly select a feature key by typing
the underlined letter in the keys name.
To page into Internal Paging Zone 1:
1. Type Pfor 
Dialing Numbers with the Mouse
You can dial numbers (such as extension numbers and feature
codes) by clicking on the dial pad.
To dial extension 302...

Getting Started
3
How to Use Each Feature Key
For more on each of the features listed below, refer to The
Basicsand the Advanced Featuressections. When a key is
highlighted (active), just press Enterto select it.
For answering outside (CO) calls. When
active, this key also shows the total number
of ringing CO calls. The total includes the
ringing call plusthose “stacked up” (i.e.,
waiting in queue) behind it. For example, the
example at left (1) shows that there is only
one call ringing – with none in...

Getting Started
4
How to Use Each Feature Key (cont’d)
With this key, place and answer Camp On
requests at busy extensions and trunks.
See also:
Camp On in Advanced Features
Make a Department Step Call.
See also:Department Step Calling in
Advanced Features
Provides Intercom dial tone for dialing co-
workers, features and outside lines. Selecting
this key automatically selects the first available
Loop Key. Typing +on the numeric keypad
is the same as pressing Call.
Cancels your current action and returns...

Getting Started
5
How to Use Each Feature Key (cont’d)
Automatically pages into Paging Zone 1.
See also
: Paging in Advanced Features.
Select this key when you want to Park your
active call in a system Park Orbit. (Use
Pickupbelow to pick up the parked calls.)
See also: Park in Advanced Features.
Used to pick up a call waiting in a Park Orbit.
(Use Park above to park the call.)
See also: Park in Advanced Features.
Automatically redials the last outside number
you dialed.
See also: Last Number Redial in...

Getting Started
6
Understanding Loop Keys
The six Loop Keysprovide a visual indication of the calls you
process. For example, if your console is idle and you answer an
outside call, it uses loop key 1. If you place the call on Hold and
answer a second call, the second call uses loop key 2. (The first
call goes on Hold on loop key 1.)
Your console selects loop keys from left to right. For example, if
you have calls on loop keys 2 and 3 and you answer a third call,
it uses loop key 1 (provided it was...