NEC I-Series Pc Attendant Console User Guide

Using Function Keys
17
How to Use the Function Keys Permanent Features
How to Use the Function Keys
Your console lets you use the function keys on your keyboard
for one-touch access to features. There are 12 function keys
along the top of the screen (F1-F12) that correspond to the func-
tion keys on your keyboard. When you assign a feature to the
key on the screen, the system automatically implements the fea-
ture when you press the corresponding keyboard function key.
There are two types of features you...

Using Function Keys
18
Permanent Features (cont’d) Feature Dial Strings
Permanent Features (cont’d)
Pressing this
Function Key Is the same as
Open Internal
Directory Selecting the Internal Directory
Recall Key Selecting 
Rest Mode Activating the RestNight Service Mode
Series Key Selecting 
Transfer Key Selecting 
Volume Up & Selecting
Volume Down
Feature Dial Strings
The following table provides the feature dial strings that you can
assign to function keys. The left column lists the feature alpha-...

Using Function Keys
19
Feature Dial Strings (cont’d) Assigning Function Keys
Feature Dial Strings (cont’d)
Feature Dial String
Hold, Group 832 (Place call on Group Hold)
862 (Pickup call on Group Hold)
Last Number Redial876 (Clearing Last Number Redial)
Message Waiting 873 (Canceling all Messages
Waiting)
Night Service 818 + Pswd (0000) + Mode # 
(0 = Day, 1 = Night, 2 = Midnight,
3 = Rest, 4 = Day 2, 5 = Night 2,
5 = Midnight 2, 6 = Rest 2)
Outside Calls #9 + Line number (001-192) for a
specific line...

Using Function Keys
20
Assigning Function Keys (cont’d)
Assigning Function Keys (cont’d)
To assign a feature code to a function key:
1.Program ➩Function Keys. You see:
2. Click on the function key you want to assign (F1-F12).
3. From the Permanent Features and Feature Dial Stringsscroll
list, select the feature you want to assign to the function key.
To clear the key, select  instead.
Go to To Select an Icon on the next page.To select an icon for the function key:
1. Select . You see:
To remove an icon...

The Basics
21
Outside Calls
Answering Outside Calls
Outside calls directly ringing your console activate your CO
key. Outside calls transferred to you by a co-worker ring your
console and activate your Recallkey.
To answer an outside call directly ringing your console:
1. When you see:  , press Enter.
Y
our display shows . . .Before answer: Incoming call from ... LINE nnn
After answer: LINE nnn  ANSWERED
You automatically answer the call and it switches
to the first available loop key. To answer calls...

The Basics
22
Intercom Calls
Calling a Co-worker on the Intercom
To call a co-worker:
1. Select .
2. Type your co-worker’s extension number and press Enter.
Y
our display shows . . .Before answer: Internal call to ... STA nnn
After answer: Talking to ...  STA nnn
If the call voice-announces, your co-worker can
speak to you without answering the call. If they lift
the handset or press SPK to answer, the call switches
to the first available loop key.
If the extension you call is busy or doesn’t
answer, you...

The Basics
23
Hold Transfer
Having a Call Wait at Your Phone
Hold places a call in a temporary waiting state until you can get
back to it. Your co-worker’s cannot pick up calls you place on Hold.
To place your call on Hold:
1. Select .
Your call automatically switches to the first avail-
able loop key.
You can place Intercom calls and outside calls on
Hold. You cannot, however, place voice-announced
Intercom calls on Hold.
To retrieve your call from Hold:
1. Click on the loop key.
If you leave a call on...

The Basics
24
Understanding the PC Attendant Console Layout
Adding Callers to Your Conversation
Conference lets you add additional inside and outside callers to
your conversation. With Conference, you can set up a multiple-
party telephone meeting without leaving the office. You can have
either four or eight parties maximum per Conference. Depending
on your software version, you may be able to have up to 32 
parties in the Conference with no restriction within this limit on
the number of outside...

Advanced Features
25
Account Codes Alarm
Account Codes
Account Codes are codes you enter that help keep track of out-
side calls. Your system can have Optional or Forced Account
Codes. You can chooseto enter Optional Account Codes. You
mustenter Forced Account Codes.
To enter an Account Code while on an outside call:
1. + Account Code (1-16 Digits) +  .
Your caller cannot hear you dial the codes. You can
program the Feature Directory or a function key to
automatically dial your Account Code.
To enter an...

Advanced Features
26
Call Forwarding
Call Forwarding
Use Call Forwarding to redirect your calls to another extension.
This lets you designate an alternate answering position when
you are away from your console. As the attendant, there are four
basic types of forwarding that apply to you:Forward when Busy or Not Answered (Type 2)
All your calls forward when you are busy on the phone or
don’t answer and only the destination rings.Forwarding Immediately (Type 4)
All calls to you forward immediately and...