NEC Ds2000 Software Instructions Manual

Transfer
DS1000/2000 Software ManualChapter 1: Features393
Transfer
Description
Transfer permits an extension user to send (i.e., extend) an active trunk call to any other extension 
in the system, a Ring Group, UCD Hunting Group or Voice Mail. With Transfer, any extension user 
can quickly send a call to the desired co-worker. A call a user transfers automatically recalls if not 
picked up at the destination extension. If still unanswered, the call diverts to Key Ring. This assures 
that users do not...

Transfer
394Chapter 1: FeaturesDS1000/2000 Software Manual
Programming Guide
Step-by-step guide for setting up Transfer 
(Page 1 of 2)
Step 1: Does an unanswered Transfer ring an idle destination extension or Ring Group long 
enough before recalling the extension that initially transferred it?
• In Program 0401 - Transfer Recall (page 455), 
leave the Transfer Recall interval at it’s currently 
assigned value.
• In Program 0401 - Transfer Recall (page 455), 
change the Transfer Recall interval to meet...

Transfer
DS1000/2000 Software ManualChapter 1: Features395
Programming List
Program 0201 - Music on Hold (page 445)
Enter Y for this option to enable Music on Hold system-wide (if you also enabled MOH on 
Transfer below).
Program 0201 - MOH on Transfer (page 446)
Enter Y for this option to enable Music on Hold for transferred callers.
Program 0401 - Transfer Recall (page 455)
Set how long a transferred call rings an idle destination extension or Ring Group before recall-
ing the extension from which it...

Transfer
396Chapter 1: FeaturesDS1000/2000 Software Manual
Other Related Features
Call Forwarding (page 65)
Call Forwarding will reroute transferred calls.
Call Coverage Keys (page 61)
An extension user can Transfer a call to the covered extension by pressing the Call Coverage key.
Call Waiting / Camp-On (page 74)
Transfer can automatically Camp-On to a busy extension.
Direct Station Selection (DSS) (page 125)
You can press your DSS key to Transfer a call instead of dialing a co-worker’s extension...

Transfer
DS1000/2000 Software ManualChapter 1: Features397
2. Press ICM.
You can press your Call Coverage or Hotline key instead of 
ICM.
3. Dial your co-worker’s extension.
OR
Press a DSS key.
OR
Dial a Ring Group or UCD Hunting group master number.
4. Announce call to make a Screened Transfer.
OR
Press the flashing line key to return to the call if your co-worker doesn’t want it (i.e., rejects 
your screen).
OR
Hang up to send the call through Unscreened.
The call will recall to you if unanswered at...

Trunk Group Routing
398Chapter 1: FeaturesDS1000/2000 Software Manual
Trunk Group Routing
Description
With Trunk Group Routing enabled, an extension user can just press ICM and dial 9 to place a trunk 
call. Trunk Group Routing automatically selects the first available trunk in the extension’s pro-
grammed “dial 9” trunk group. This simplifies placing calls in systems that have a lot of trunks for 
outgoing calls. Rather than press one of many line keys, the user just dials 9 instead.
Conditions
Systems...

Trunk Group Routing
DS1000/2000 Software ManualChapter 1: Features399
DS1000
All extensions have full access on all trunks.
Trunks 4-6 require the Expansion Board.
All versions have User Programmable Feature steps for line keys.
DS1000 prior to 02.00.09.
Trunk Group assignments are not defined, so there is no Trunk Group Routing (dial 9) 
by default.
DS1000 02.00.09 and Higher
Trunk Group Routing (dial 9) is assigned to trunk group 0 (which contains trunks 1-6). 
Dial 9 works by default. The...

Trunk Group Routing
400Chapter 1: FeaturesDS1000/2000 Software Manual
Programming List
Program 0501 - Single Digit Access (page 475)
Enter Y to enable user’s to dial 9 for their specified trunk group. Enter N to require users to 
dial 9 followed by the Trunk Group number (0-8).
Program 1002 - Trunk Groups (page 506)
Program installed trunks into the trunk group you want to designate as an extension’s dial 9 
group in Program 1802 - Station’s Dial 9 Group on page 540 below.
Program 1802 - Station’s Dial 9...

Trunk Group Routing
DS1000/2000 Software ManualChapter 1: Features401
Feature Operation
To place a call over a trunk group:
1. Lift handset.
2. Press ICM.
3. Dial 9.
If you don’t hear dial tone as soon as you dial 9, your system does not have Trunk 
Group Routing  enabled. SeeCentral Office Calls, Placing on page 93  for more.
If you hear busy tone after dialing 9, all the trunks in your dial 9 group are busy. You 
can dial 2 to wait in line for a trunk to become free, or dial 2 to have an available...

Trunk (Line) Queuing / Trunk Callback
402Chapter 1: FeaturesDS1000/2000 Software Manual
Trunk (Line) Queuing / Trunk Callback
Description
Trunk Queuing
Trunk Queueing permits an extension user to queue (wait in line) on hook for a busy trunk or trunk 
group to become free. The system recalls the queued extension as soon as the trunk is available. 
The user does not have to manually retry the trunk later.
Trunk Callback
After queuing for a trunk, the extension user just hangs up to convert the Trunk...