NEC Attendant Management System Attendant Statistics Operations Manual

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Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Time Indices 
(Cont)View Time Indices
The View command on the Time Indices screen is used to display the time 
schedules used in automated report generation for on-screen viewing.
Figure 3-23   View Time Schedules
General Process
Attendant Stats orders time schedules by the first digit of the Index and then by the 
second digit.  That is, entering “1” as the starting key and “3” as the ending key 
displays...

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View Time Indices (Cont)
Procedure
Action Result
On the Time Indices screen, type v to 
select the View command. (1)A window is displayed for entry of the 
Starting Key and the Ending Key.
Type the requested indices, pressing 
Enter after each entry.The Time Indices screen displays all 
time schedules shown by the search 
keys.
Use the DownPage command to move 
forward one page, the UpPage 
command to move...

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Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Time Indices 
(Cont)Print Time Indices
The Print command on the Time Indices screen is used to send a selection of time 
indices and their full schedules to the printer.
Figure 3-24   Print Time Schedules
General Process
Attendant Stats orders time schedules by the first digit of the Time Index and then 
by the second digit.  That is, entering “1” as the starting key and “3” as the ending 
key displays all...

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Print Time Indices (Cont)
Procedure
Action Result
On the Time Indices screen, type p to 
select the Print command. (1)A window is displayed for entry of the 
starting key and the ending key of the 
schedules to be printed. (2)
Type the requested time indices, 
pressing Enter after each entry.The given schedules are sent to the 
printer. 

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Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Report Viewing
The Report Viewing option on the Attendant Statistics menu is used to display 
existing reports for on-screen viewing and printing.
Figure 3-25   Report Viewing
Menu Options
The Reports menu makes it possible to access for display the following types of 
reports:
Attendant Activity Reports–Statistics reflecting operator activity that are 
routinely calculated every day by AMS.
Automated...

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Report Viewing (Cont)
Attendant Activity 
ReportsThe Attendant Activity Reports option on the Reports menu is used to display the 
statistics that are routinely calculated by AMS to reflect operator activity for any 
specific day.
Figure 3-26   Attendant Activity Reports
General Information
Each night at midnight, statistics are calculated from data gathered for AMS 
operators since the previous night at...

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Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Attendant  Activity  
Reports (Cont)Display Fields (Cont)
External Answered–The number of calls from external sources that the 
operator answered while on-line.
Dir. Assist.–The total number of directory assistance transfers 
that the operator performed.
Park–The total number of calls that the operator parked.
Rtrv–The total number of parked calls that the operator 
retrieved  and connected to the paged...

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Report Viewing (Cont)
Automated 
ReportsThe Automated Reports option on the Reports menu is used to display reports that 
have been automatically generated according to schedules defined through the 
Automated Report Generation option on the Main Menu.
Figure 3-27   Automated Reports
General Information
After a report is generated on its defined schedule, it is labeled with a combination 
of its Report...

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Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Automated Reports (Cont)
Procedure
Action Result
On the Options Menu, type r to select 
the Automated Reports option. (1)The Automated Reports screen 
displays a list of reports. (2)
Using the arrow keys, move the cursor 
to the desired report and press Enter.  
(Notice that Shift+d and Shift+u can 
be used to move down or up pages in a 
multi-page display.) The selected report is displayed. (3)
Use the...

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Report Viewing (Cont)
Non-Automated 
ReportsThe Non-Automated Reports option on the Reports menu is used to display 
reports generated from the Report Generation option on the Main Menu.
Figure 3-28   Non-Automated Reports
General Information
After a report is generated from the Main Menu, it is labeled with a combination of 
its Report Identifier (i.e., from its Report Format) and a date that shows when...