NEC Attendant Management System Attendant Statistics Operations Manual

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Attendant Management System - Attendant Statistics INTRODUCTION
Procedures
Each description includes step-by-step instructions on how to select and move to 
the required screen and how to perform the possible actions. As shown below, the 
procedures are presented in a two-column layout: The left column contains the 
action to be taken, and the right column contains the results of having taken that 
action. Where there are field entries to be made on the screen, this manual...

INTRODUCTION Attendant Management System - Attendant Statistics
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Attendant Management System - Attendant Statistics INSTALLATION AND SETUP
Chapter 2 INSTALLATION AND SETUP
Introduction
This chapter provides a step-by-step description of the installation and setup of 
Attendant Stats.  Before proceeding with the installation, make sure that the SCO 
UNIX operating system, the Applications Manager (APM) platform software, and 
the Attendant Management System (AMS) are all installed on the system.
The Applications Manager Operations Manual...

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Application Configuration (Cont)
Step 1:  Application Characteristics
Define the two components exactly as follows:
Parameter
Definition
OAI Application Whether (Yes or No) the component communicates 
with the NEAX2400 using OAI processes.
CRT  Application Whether (Yes or No) the component runs on the same 
screen as the APM, rendering the APM temporarily 
inaccessible.
Communication Queue Whether (Yes...

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Attendant Management System - Attendant Statistics INSTALLATION AND SETUP
Application Configuration (Cont)
ParameterDefinition
Application Name The name to be displayed in the APM menus.  This name 
is displayed as it is entered here — i.e.,  capital letters, 
lowercase, etc.
Executable Filename* The path name of the executable file.
Group* The group that the component belongs to.  Make no entry.
Response Mode* The action that the APM is to take with the component 
should a...

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INSTALLATION AND SETUP Attendant Management System - Attendant Statistics
Database Support
Attendant Stats requires one database of its own in the APM and shares one with 
the AMS.  The shared database, attcfg, is described in the installation procedures 
provided in the Attendant Management System Operations Manual.  The Attendant 
Stats database (statcfg) was loaded during software installation from the release 
media and contains default field entries, most of which should...

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Attendant Management System - Attendant Statistics INSTALLATION AND SETUP
Initialization
The two Attendant Stats components must be initialized from the APM as follows:
Stats_Logger  Component:
1. On the APM System Operations Menu, select the Non-CRT Application Con-
trol option.
2. Use the Initialize command to start up the “Stat_Logger” component.
Att_Stats_Admin Component:
1. On the APM System Administration Menu, select Control Options.
2. On the Application Selection...

INSTALLATION AND SETUP Attendant Management System - Attendant Statistics
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Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Chapter 3 MAIN MENU OPTIONS
Introduction
Access the Attendant Stats menu of options either by pressing the assigned hot key 
on the Attendant Management System (AMS) keyboard or by entering the login 
stats at the UNIX prompt.  An attendant can access the statistics menu by hot key 
only if that attendant has AMS database privileges.  Attendant Stats may be entered 
whether AMS is online or offline.
Figure...

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MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
General Process (Cont)
The Attendant Stats Main Menu shows the sequential approach to report 
production.  The first step is to format
 the report, giving it a name and identifier 
(for storage and retrieval), naming the interval by which its statistics are calculated 
(e.g., by hour), and naming the specific statistics that are to be calculated from call 
processing data.  The second step is to generate...