NEC Attendant Management System Attendant Statistics Operations Manual

ATTENDANT MANAGEMENT SYSTEM
AT T E N DA N T  S TAT I S T I C S
OPERATIONS  MANUAL
NEC America, Inc.
NDA-30058-002
Revision 2
February, 1996
Stock Number 241711 

LIABILITY DISCLAIMER
NEC America reserves the right to change the specifications,  func-
tions, or features in this document at any time without notice.  NEC 
America has prepared this document for use by its employees and 
customers.  The information contained herein is the property of NEC  
America and shall not be reproduced without prior written approval 
from NEC America.
Copyright 1996
NEC America, Inc. 

NDA-30058  Revision 2Page i
Attendant Management System - Attendant Statistics CONTENTS
TABLE OF CONTENTS
Page
Chapter 1 - INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1
Manual Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2
Chapter Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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CONTENTS Attendant Management System - Attendant Statistics
ContentsPage
Report Generation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  30
General Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  30
Range of Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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Attendant Management System - Attendant Statistics CONTENTS
ContentsPage
Report Viewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  57
Menu Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  57
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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CONTENTS Attendant Management System - Attendant Statistics
ContentsPage
Chapter 5 - PROCESS AND ERROR MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   83
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  83
Alphabetized Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  84
-9000 Series...

NDA-30058  Revision 2Page v
Attendant Management System - Attendant Statistics FIGURES
LIST OF FIGURES
Figure TitlePage
3-1 Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3-2 Report Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  14
3-3 Hourly Report Format  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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FIGURES Attendant Management System - Attendant Statistics
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NDA-30058   Revision 2Page 1
Attendant Management System - Attendant Statistics INTRODUCTION
Chapter 1 INTRODUCTION
Attendant Statistics (Attendant Stats) supplements the Attendant Management 
System (AMS), the on-screen, dynamic computer emulation and enhancement of 
attendant console capabilities.  Attendant Stats collects data from AMS operator 
call processing and produces statistical reports for display or printing.  The 
reporting capabilities of Attendant Stats are twofold:
• Routine Attendant...

Page 2NDA-30058   Revision 2
INTRODUCTION Attendant Management System - Attendant Statistics
Manual Organization
Chapter 2 describes the installation and setup of Attendant Stats.  Attendant Stats 
can only be installed on a system on which the AMS is already successfully 
installed, since it shares basic configuration material with the AMS.
Chapter 3 describes the Attendant Stats Main Menu options in detail, with screen 
illustrations, information required for the use of each option, and step-by-step...