NEC Attendant Management System Attendant Statistics Operations Manual

							NDA-30058   Revision 2Page 53
Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Time Indices 
(Cont)View Time Indices
The View command on the Time Indices screen is used to display the time 
schedules used in automated report generation for on-screen viewing.
Figure 3-23   View Time Schedules
General Process
Attendant Stats orders time schedules by the first digit of the Index and then by the 
second digit.  That is, entering “1” as the starting key and “3” as the ending key 
displays all indices beginning with a “1”, in the order of any second digit in the 
index,  in the order of any second digit, as follows:
Once the selected reports are displayed, a new command line provides rapid 
movement within and among the pages as well as the ability to print a hard copy of 
the display.
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Example Search of Time Index File:
Existing time
indices include:
1
13
26
15
36
24
10
35
21
Time indices and their schedules 
that are displayed as a result of 
the search:
1
10
13
15
21
24
26
Search Keys include:
Starting Key: 1
 Ending Key: 3 
						

							Page 54NDA-30058   Revision 2
MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
View Time Indices (Cont)
Procedure
Action Result
On the Time Indices screen, type v to 
select the View command. (1)A window is displayed for entry of the 
Starting Key and the Ending Key.
Type the requested indices, pressing 
Enter after each entry.The Time Indices screen displays all 
time schedules shown by the search 
keys.
Use the DownPage command to move 
forward one page, the UpPage 
command to move back one page, the 
To p  command to move to the beginning 
of the display, and the Bottom 
command to move to the end of the 
display.
Search the Display
: Ty p e  s to select the 
Search command.  At the prompt, type 
the desired pattern and press Enter.
Print the Display
:  Type p to select the 
Print command.  At the prompt, type f 
to print the whole file or s to print just 
the screen and press Enter.All occurrences of the given pattern on 
that page are highlighted.
There is a pause while the file or screen 
is sent to the printer.  Then the 
command line is returned.
To exit the display, type q (quit). The Time Indices screen is displayed. 
						

							NDA-30058   Revision 2Page 55
Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Time Indices 
(Cont)Print Time Indices
The Print command on the Time Indices screen is used to send a selection of time 
indices and their full schedules to the printer.
Figure 3-24   Print Time Schedules
General Process
Attendant Stats orders time schedules by the first digit of the Time Index and then 
by the second digit.  That is, entering “1” as the starting key and “3” as the ending 
key displays all indices beginning with a “1”, in the order of the second digits, and 
beginning with a 3, in the order of the second digits, as follows:
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(1)
(2)
Example Search of Time Index File:
Existing time
indices include:
1
13
26
15
36
24
10
35
Time indices and their 
schedules that are displayed as 
a result of the search:
1
10
13
15
21
24
Search Keys include:
Starting Key: 1
Ending Key: 3 
						

							Page 56NDA-30058   Revision 2
MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
Print Time Indices (Cont)
Procedure
Action Result
On the Time Indices screen, type p to 
select the Print command. (1)A window is displayed for entry of the 
starting key and the ending key of the 
schedules to be printed. (2)
Type the requested time indices, 
pressing Enter after each entry.The given schedules are sent to the 
printer. 
						

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Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Report Viewing
The Report Viewing option on the Attendant Statistics menu is used to display 
existing reports for on-screen viewing and printing.
Figure 3-25   Report Viewing
Menu Options
The Reports menu makes it possible to access for display the following types of 
reports:
Attendant Activity Reports–Statistics reflecting operator activity that are 
routinely calculated every day by AMS.
Automated Reports–Data collected and computed according to the 
formats that were created for them through the 
Report Formats option and generated 
according to the schedules defined through the 
Automated Report Generation option.
Non-Automated Reports–Data collected and computed according to the 
formats that were created for them through the 
Report Formats option and generated through 
the Report Generation option. 
Procedure
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(1)
(2)
Action Result
On the Options Menu, type v to select 
the Report Viewing option. (1)The Reports menu of types of reports is 
displayed. (2)
Refer to instructions provided on the 
following pages for each type of report. 
To exit the Reports menu, type q (quit). The Main Menu is displayed. 
						

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MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
Report Viewing (Cont)
Attendant Activity 
ReportsThe Attendant Activity Reports option on the Reports menu is used to display the 
statistics that are routinely calculated by AMS to reflect operator activity for any 
specific day.
Figure 3-26   Attendant Activity Reports
General Information
Each night at midnight, statistics are calculated from data gathered for AMS 
operators since the previous night at midnight and labeled with the month and day 
covered.  For example, the statistics gathered from midnight of July 6 to midnight 
of July 7 are stored in a file named 07.07.  The current day’s statistics, therefore, 
can be viewed only after they have been formatted at midnight.  Attendant Stats 
maintains each statistic file for two weeks, after which it deletes the file from the 
system.  For example,  the attendant activity statistics file for July 7 is removed on 
July 21.  Note that AMS error messages are displayed at the bottom of the statistics 
file when the reports are viewed.
Display Fields
The statistics show operator activity in these  fields:
Login / Logout –The times at which the operator logged into and 
then out of the console, with the total work time 
computed for each operator. 
Internal Answered–The number of calls from internal sources that the 
operator answered while on-line.
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							NDA-30058   Revision 2Page 59
Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Attendant  Activity  
Reports (Cont)Display Fields (Cont)
External Answered–The number of calls from external sources that the 
operator answered while on-line.
Dir. Assist.–The total number of directory assistance transfers 
that the operator performed.
Park–The total number of calls that the operator parked.
Rtrv–The total number of parked calls that the operator 
retrieved  and connected to the paged party.
Procedure
Action Result
On the Options Menu, type a to select 
the Attendant Activity Reports 
option. (1)The Attendant Activity Reports screen 
displays a list of dated reports. (2)
Using the arrow keys, move the cursor 
to the desired date and press Enter.  
(Notice that Shift+d and Shift+u can 
be used to move down or up pages in a 
multi-page display.) Attendant activity data for the selected 
date is displayed. (3)
Use the DownPage command to move 
forward one page, the UpPage 
command to move back one page, the 
To p  command to move to the beginning 
of the display, and the Bottom 
command to move to the end of the 
display.
Search the Display
: Ty p e  s to select the 
Search command.  At the prompt, type 
the desired pattern and press Enter.
Print the Display
:  Type p to select the 
Print command.  At the prompt, type f 
to print the whole file or s to print just 
the screen and press Enter.All occurrences of the given pattern on 
that page are highlighted.
There is a pause while the file or screen 
is sent to the printer.  Then the 
command line is returned.
To exit the display, type 
q
 (quit).The Reports menu is displayed. 
						

							Page 60NDA-30058   Revision 2
MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
Report Viewing (Cont)
Automated 
ReportsThe Automated Reports option on the Reports menu is used to display reports that 
have been automatically generated according to schedules defined through the 
Automated Report Generation option on the Main Menu.
Figure 3-27   Automated Reports
General Information
After a report is generated on its defined schedule, it is labeled with a combination 
of its Report Identifier (i.e., from its Report Format) and a date that shows when its 
data was collected.  Attendant Stats stores the report for two weeks, during which 
time it can be displayed and printed.  At the end of two weeks, Attendant Stats 
deletes the report.
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							NDA-30058   Revision 2Page 61
Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Automated Reports (Cont)
Procedure
Action Result
On the Options Menu, type r to select 
the Automated Reports option. (1)The Automated Reports screen 
displays a list of reports. (2)
Using the arrow keys, move the cursor 
to the desired report and press Enter.  
(Notice that Shift+d and Shift+u can 
be used to move down or up pages in a 
multi-page display.) The selected report is displayed. (3)
Use the DownPage command to move 
forward one page, the UpPage 
command to move back one page, the 
To p  command to move to the beginning 
of the display, and the Bottom 
command to move to the end of the 
display.
Search the Display
:  Type s to select the 
Search command. At the prompt, type 
the desired pattern and press Enter.
Print the Display
:  Type p to select the 
Print command. At the prompt, type f 
to print the whole file or s to print just 
the screen and press Enter.All occurrences of the given pattern on 
that page are highlighted.
There is a pause while the file or screen 
is sent to the printer. Then the 
command line is returned.
To exit the display, type q (quit). The reports menu is displayed. 
						

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MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
Report Viewing (Cont)
Non-Automated 
ReportsThe Non-Automated Reports option on the Reports menu is used to display 
reports generated from the Report Generation option on the Main Menu.
Figure 3-28   Non-Automated Reports
General Information
After a report is generated from the Main Menu, it is labeled with a combination of 
its Report Identifier (i.e., from its Report Format) and a date that shows when its 
data was collected.  Attendant Stats stores the report for two weeks, during which 
time it can be displayed and printed.  At the end of two weeks, Attendant Stats 
deletes the report.
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