NEC Attendant Management System Attendant Statistics Operations Manual

							NDA-30058   Revision 2Page 23
Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Report Formats (Cont)
Modify a Report 
FormatThe Modify command on the Attendant Report and the Queue Report screens is 
used to change the data in an existing report format.
Figure 3-7   Modify Report Format
(Shown Here for Attendant Report)
General Process
When the Modify command is selected, choose the desired report from all of the 
report titles. The selected report is displayed with the highlight placed on the first 
modifiable field.  When the highlight moves into the first statistic field, a pop-up 
window appears on the right and displays the list of available statistics.  A statistic 
is selected by moving the highlight to it and pressing Enter.  The selected statistic 
name replaces any entry in the Statistic # field to the left in which the highlight is 
placed.  To maintain a statistic in a field, select the same statistic when the highlight 
is placed in that field.
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CdQdYcdYS !*
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CdQdYcdYS %*
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(1)
(2)
(3) 
						

							Page 24NDA-30058   Revision 2
MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
Modify a Report 
Format (Cont)Procedure
Action Result
On the Attendant or Queue Report 
screen, type m to select the Modify 
command. (1)The Enter Title: prompt is displayed for 
data entry.
Type the name of the report title and 
press Enter.  
Note:The file of reports can be 
searched with a partial entry of 
the report title.  Press 
Enter when 
a blank field is highlighted to 
display all report titles.
The matching Report Titles are 
displayed with their time intervals and 
report identifiers. (2)
Using the up- and down-arrow keys, 
move the highlight to the desired report 
title and press Enter.  If more than one 
screen full of names is found, press the 
down-arrow to scroll the list upwards 
and the up-arrow to scroll the list 
downwards.The report format for the selected title 
is displayed with the highlight bar 
positioned on the Tim e  In t er va l field. 
Using the up- and down-arrow keys to 
move between the Interval and the 
Identifier fields, make changes to the 
field entries as required.  Press Enter 
after each entry.When Enter is pressed when the 
Report Identifier field is highlighted, 
the highlight moves to the first Statistic 
# field, and the pop-up window of 
available statistics is displayed to the 
right.
Use the arrow keys to move the 
highlight bar in the pop-up window to 
the desired statistic and press Enter.  The selected statistic is placed in the 
Statistic # field on the screen in which 
the highlight bar is positioned.  Then 
the highlight bar is moved to the next 
Statistic # field.
To leave a statistic in a field, select that 
statistic when the highlight bar is on 
that Statistic # field.  Repeat this 
process until each Statistic # field 
contains the desired statistic or the 
word “None”. After Enter is pressed from the last 
Statistic # field, the message “Do you 
wish to save changes? (Y/N)” is 
displayed below for confirmation.
Ty p e  y and press Enter to save the 
changes; type n and press Enter to 
cancel them.The cursor returns to the command line 
of the Attendant or Queue Report 
screen.  A message gives the results of 
the selected action. 
						

							NDA-30058   Revision 2Page 25
Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Report Formats (Cont)
Delete a Report 
FormatThe Delete command on the Attendant Report and the Queue Report screens is 
used to remove an existing report format.
Figure 3-8   Delete Report Format
(Shown Here for Attendant Report)
General Process
When the Delete command is selected, choose the desired report from the report 
titles.  The full format, including statistics, of the selected report is then displayed 
with a request for confirmation.  The deletion is performed only after it has been 
confirmed.
Report Title Expansion
When the report titles are displayed for selection of the desired report (i.e., screen 
(2) in Figure 3-8 on page 25), press the Tab key to expand the report title that is 
now highlighted to display its statistic fields.
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1TT
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(1)
(2)
(3) 
						

							Page 26NDA-30058   Revision 2
MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
Delete a Report 
Format (Cont)Procedure
Action Result
On the Attendant or Queue Report 
screen, type d to select the Delete 
command. (1)The Enter Title: prompt is displayed for 
data entry.
Type the name of the report title and 
press Enter. 
Note:The file of reports can be 
searched with partial entry of the 
report title.  Press 
Enter when a 
blank field is highlighted to 
display all report titles.
The matching Report Titles are 
displayed with their time intervals. (2)
Using the up- and down-arrow keys, 
move the highlight to the desired report 
title and press Enter.  If more than one 
screening of names is found, press the 
down arrow to scroll the list upwards 
and the up arrow to scroll the list 
downwards.The report format for the selected title 
is displayed with the message “Do you 
wish to delete this? (Y/N)” shown 
below for confirmation. (3) 
Ty p e  y and press Enter to delete the 
given report format; type n and press 
Enter to cancel the deletion.A message gives results of the selected 
action. 
						

							NDA-30058   Revision 2Page 27
Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Report Formats (Cont)
View a Report 
FormatThe View command on both the Attendant Report and the Queue Report screens is 
used to display selected report formats for on-screen viewing.
Figure 3-9   View Report Formats
(Shown Here for Attendant Report)
General Process
When the View command is selected, a window is displayed for entry of the 
alphabetical range within which all report formats are displayed.  Any number of 
report formats can be displayed by naming the first report title and the last.  
Attendant Stats then retrieves and displays every report format whose title falls 
within the specified range.
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							Page 28NDA-30058   Revision 2
MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
View a Report 
Format (Cont)Procedure
Action Result
On the Attendant or Queue Report 
screen, type v to select the View 
command. (1)A window is displayed for entry of the 
first report title (starting key) and the 
last report title (ending key) within 
which all report formats are to be 
displayed. (2)
Type the requested report titles, 
pressing Enter after each entry.The Attendant Reports screen displays 
the given report formats. (3)
Use the DownPage command to move 
forward one page, the UpPage 
command to move back one page, the 
To p  command to move to the beginning 
of the display, and the Bottom 
command to move to the end of the 
display.
Search the Display
: Ty p e  s to select the 
Search command.  At the prompt, type 
the desired pattern and press Enter.
Print the Display
:  Type p to select the 
Print command.  At the prompt, type f 
to print the whole file or s to print just 
the screen and press Enter.All occurrences of the given pattern on 
that page are highlighted.
There is a pause while the file or screen 
is sent to the printer.  Then the 
command line is returned.
To exit the display, type q (quit). The record type screen is redisplayed, 
and the cursor is positioned on the 
command line. 
						

							NDA-30058   Revision 2Page 29
Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Report Formats (Cont)
Print a Report 
FormatThe Print command on the Attendant Report and the Queue Report screens is used 
to print all or a selected part of the report formats.
Figure 3-10   Print Report Formats
(Shown Here for Attendant Report)
General Process
When the Print command is selected, a window is displayed for entry of the 
alphabetical range within which all report formats are to be printed.  Any number 
of report formats can be printed by naming the first report title and the last.  
Attendant Stats then retrieves and prints every queue or attendant report format 
whose title is within the specified range.  
Procedure
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(1)
(2)
Action Result
On the Attendant or Queue Report 
screen, type p to select the Print 
command. (1)A window is displayed for entry of the 
first report title (starting key) and the 
last report title (ending key) within 
which all report formats are to be 
printed (2).
Type the requested report titles, 
pressing Enter after each entry.All report formats within the given 
range are sent to the printer. 
						

							Page 30NDA-30058   Revision 2
MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
Report Generation
The Report Generation option on the Main Menu is used to generate a formatted 
report using call processing data that has been collected during a configurable 
amount of time up to one week.
Figure 3-11   Report Generation
(Shown for Hourly Report)
General Process
The first step in generating a report is to select the report format.  The second step 
is to name a range of time within the setup collection period, during which the 
statistics named in the format are to be calculated.  Statistics are generated only for 
attendants who are logged on during the specified range of time.  That is, if a report 
is generated for a 36-hour period and an attendant is logged in during two eight-
hour shifts within that period, statistics for that attendant reflect only the two eight-
hour shifts.  Statistics for queue reports are generated and printed only for those call 
queues that received calls during the range of time named during report generation.  
Call queues that were idle during the period covered by the report do not appear on 
the report. 
Note:
A report must be displayed, printed, or saved.  If none of these actions is shown 
for the report, it is not generated and an error message is displayed.
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(1)
(3) (2) 
						

							NDA-30058   Revision 2Page 31
Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Range of Date and Time
Choosing the desired report title display the Hourly, Daily, or Current Report 
screen, depending upon the interval named in the selected report format.  The Daily 
Report screen is identical to the Hourly Report screen illustrated in Figure 3-11 on 
page 30.  The Current Report screen prompts for entry of only the starting time and 
the display, print, or save selections.  It covers the day on which the report is 
generated and calculates statistics only up to the present time. 
Access to Generated Reports
Attendant Stats maintains generated reports for one week, during which they can 
be viewed and printed via the Report Viewing option on the Main Menu.  The 
filename for the report comprises the report identifier that is named in the report 
format and the month, day, and hour at which the report is generated.  After a report 
has been in storage for two weeks, Attendant Stats deletes it.
Procedure
Action Result
On the Main Menu, type g to select the 
Report Generation option. (1)The Enter Title: prompt is displayed for 
data entry. 
Type the name of the report title and 
press Enter.  
Note:The search can be performed 
from a partial entry.  Press 
Enter 
when a blank field is highlighted 
to display all formatted report 
titles.
The matching Report Titles are 
displayed with their time intervals and 
identifiers. (2)
Using the up- and down-arrow keys, 
move the highlight to the desired report 
title and press Enter.  If more than one 
screen full of titles is found, press the 
down-arrow to scroll the list upwards 
and the up-arrow to scroll the list 
downwards.The Hourly, Daily, or Current Report 
screen displays fields for entry of the 
range of time over which the data is to 
be collected according to the report 
format. (3) 
						

							Page 32NDA-30058   Revision 2
MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
Report Generation (Cont)
Procedure (Cont)
Action Result
Enter data in the fields according to the 
definitions below, pressing Enter after 
each.  Use the backspace key to erase 
data.
Field Name
Starting Date
Starting Time
Ending Date
Ending Time
Display
Print
SaveField DefinitionThe date on which statistics collection 
starts, entered in the form mmdd.  This 
date must fall within the preset period 
of data collection.
The time at which statistics collection 
starts on the date shown, using a 24-
hour clock and entered in the form 
hhmm.
The date on which statistics collection 
stops, entered in the form mmdd.  This 
date must fall within the preset period 
of data collection and be later than the 
starting date.
The time at which statistics collection 
stops on the date shown, using a 24-
hour clock and entered in the form 
hhmm.
Whether the generated report is to be 
displayed.
Whether the generated report is to be 
sent to the printer.
Whether  the generated report is to be 
saved in storage.
After Enter is pressed when the cursor 
is in the last field, the message 
“Generating report” is displayed.
To exit the screen, press Esc.The Attendant Stats Main Menu is 
displayed.