NEC Attendant Management System Attendant Statistics Operations Manual

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Attendant Management System - Attendant Statistics PROCESS AND ERROR MESSAGES
Alphabetized Messages (Cont)
Error setting informix environment.
An error occurred while the application was trying to initialize the Informix 
database.  For error detail and required recovery, find the message in this 
chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If the number is in the 10,000 series, the last three digits are the 
Informix error code.
Fatal error.
This is a back-up error message that occurs when a spurious error message is 
generated in error.  An attempt to generate a report failed.  Try again.  If this 
message is displayed again, call the system distributor.  It may indicate an 
unidentified problem.
Format expected is either ‘nn’ or ‘nn,nn’.
Re-enter data in the correct format.
Format expected is either ‘nn”, ‘nn,nn’ or ‘nn-nn’.
Re-enter data in the correct format.
Hour must be between 0 and 23.
Re-enter an hour within the range.
Hyphens must be preceded by a number.
Hyphens are used to show the range between the number that precedes it and 
the number that follows it.  Re-enter data in the correct format.
Hyphens must be followed by a number.
Hyphens are used to show the range between the number that precedes it and 
the number that follows it.  Re-enter data in the correct format.
Incomplete att record found in database.
The OAI link has gone down and an attendant login/logout record has been lost.  
Any statistic generated during this time with this data will be skewed because 
of the loss.
Incomplete call record found in database.
The OAI link has gone down and a call record has been lost.  Any statistic 
generated during this time with this data will be skewed because of the loss.
Internal error.  Invalid type of query.
An error occurred while the application was trying a database query.  For error 
detail and required recovery, find the message in this chapter if it is a -9,000 
number or in the Informix manual if it is a -10,000 number.  If the number is in 
the 10,000 series, the last three digits are the Informix error code. 
						

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PROCESS AND ERROR MESSAGES Attendant Management System - Attendant Statistics
Alphabetized Messages (Cont)
Invalid att and/or queue stats parameter.
In the stats_cfg configuration file, both the Attendant Statistics and the Queue 
Statistics parameters have been set to “No”.  (At least one of these parameters 
must be set to “Ye s”; both should be set to “Ye s” for AMS).
Invalid date and/or time.
The date and/or time entered is invalid.  Re-enter a valid date.
Invalid Deletion:  Report format used in automated report.
A report format that is now scheduled for automatic generation may not be 
deleted.  Cancel the scheduled generation before attempting to delete the 
format.
Invalid parm: max days to keep records.
The entry made to the given parameter in the stat_cfg file lies outside of the 
allowable range of 1 to 14 days.  Check the configuration data for accuracy.  
Then process and install the database using the APM menu options.
Invalid time due to daylight savings change.
The date entered does not exist because of Daylight Savings Time.  Re-enter a 
time that is valid in Daylight Savings Time.
Malloc error.
A request for memory has been denied because the system has no memory 
available.  Check the log files for more information about the error.  Check the 
configuration for process management on the UNIX kernel.  The kernel may 
need to be retuned, rebuilt or reconfigured.  Use the UNIX system documents 
for instructions.
Malloc returned NULL.
A request for memory has been denied because the system has none available.  
Check the log files for more information about the error.  Check the 
configuration for process management on the UNIX kernel.  The kernel may 
need to be retuned, rebuilt or reconfigured.  Use the UNIX system documents 
for instructions.
Must add, modify, or delete a time index record to resolve discrepancy.
This message is displayed immediately after the message “Error (inserting, 
modifying, or deleting) record in tidx table.  Db & automated rpt gen 
discrepancy” to show what to do when an error occurred that has caused a 
difference between the Informix database and other internal system tables.  
Add, change, or delete any time index record.  In the process, Informix and the 
system  “clean up” the results of the previous error. 
						

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Alphabetized Messages (Cont)
No answer rec found in db for release msg.
To calculate statistics, Attendant Stats connects release records to answer 
records to incoming call records, showing that an incoming call has been 
answered and completed.  The OAI link has gone down.  The process, of 
connecting the records has been interrupted.  As a result, any generated statistic 
that reflect the affected call records are skewed.
No answer rec found in db for release msg.
To calculate the statistics, Attendant Stats connects release records to answer 
records to incoming call records, showing that an incoming call has been 
answered and completed.  The OAI link has gone down and it has interrupted 
connecting the given records.  As a result, any generated statistics that reflect 
the affected call records are skewed.
 No attendants for which to generate report. Report not generated.
There are no attendant passwords for which to calculate the statistics.  The AMS 
password file is empty.
No data within time frame for which to generate report.  Report not 
generated.
Within the time period shown, there is no data from which to calculate statistics.
No incoming rec found in db for answer msg.
To calculate statistics, Attendant Stats connects release records to answer 
records to incoming call records, showing that an incoming call has been 
answered and completed.  The OAI link has gone down.  It has interrupted 
connecting the given records.  As a result, any generated statistics that reflect 
the affected call records are skewed.
No incoming rec found in db for abandon msg.
To calculate statistics, Attendant Stats connects abandoned call records to 
incoming call records,  showing that an incoming call has been abandoned.   The 
OAI link has gone down.  It has interrupted connecting the given records.  Any 
generated statistics that reflect the affected call records are skewed.
No incoming rec found in db for recall msg.
To calculate statistics, Attendant Stats connects recall records to incoming call 
records, showing that an incoming call has been recalled.  The OAI link has 
gone down.  It has interrupted connecting the given records.  Any generated 
statistics  that reflect the affected call records are skewed.
No incoming rec found in db for chgpty msg.
To calculate statistics, Attendant Stats connects the record of the parties in a call 
being changed to the incoming record on that call, showing that an incoming 
call has been answered and transferred.  The OAI link has gone down.  It has 
interrupted connecting the given records.  Any generated statistics that reflect 
the affected call records are skewed. 
						

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Alphabetized Messages (Cont)
No informix database name.
The database name is not configured in the stats_cfg  configuration file.  Enter 
the database through the APM menus and enter the default name “statsdb” to 
the Database Name field.  Remember to process and install the database 
afterwards.
No login rec found in db for logout msg.
To calculate statistics, Attendant Stats connects the record of an attendant login 
in the record of the attendant logout. The OAI link has gone down.  It 
interrupted connecting the given records.  Any generated statistics that reflect 
the affected records are skewed.
No reports with specified time index.  No reports generated.
A time index is defined, but there are no reports now set to use it in automatic 
generation.  This is not a problem.
No reports generated.
This process message follows an error message.  Because of the error condition 
reported before, the attempted report generation failed.
Parameter exceeds maximum days to keep records in database.
The entry to the “Max days to keep records in database” parameter in stat_cfg 
database exceeds the 14-day maximum.
Range of dates is too large.
The start and end dates entered exceed the set range of time for which call 
records are maintained for statistical calculation.  Re-enter a range within the 
preset period, up to within two weeks of the current date. 
						

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Attendant Management System - Attendant Statistics PROCESS AND ERROR MESSAGES
Alphabetized Messages (Cont)
Received invalid . . .
Each of the following messages indicate that Attendant Stats has received an 
invalid message of the type shown from the AMS. If any one of these messages 
appears, call the system distributor. 
Received invalid msg source in msg.
Received invalid msg type in msg.
Received invalid att extn in msg
Received invalid att name in msg
Received invalid supr status in msg
Received invalid login time in msg
Received invalid logout time in msg
Received invalid tty in msg
Received invalid inc call time in msg
Received invalid ans call time in msg
Received invalid abdn call time in msg
Received invalid rcl call time in msg
Received invalid rel call time in msg.
Received invalid chg pty time in msg.
Received invalid call type in msg.
Received invalid calling party type in msg.
Received invalid calling party extn in msg.
Received invalid calling party rte in msg.
Received invalid calling party trk in msg.
Received invalid call queue in msg.
Received invalid attendant status in msg.
Received invalid error status in msg.
Report format does not contain any statistics.
Before a report format can be generated, it must state what statistics are to be 
calculated.  Return to the format for this report and select the desired statistics.
Report not generated.  Must specify Display, Print, and/or Save.
A report cannot be generated unless it is set up to be displayed, printed, or 
saved. 
						

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Alphabetized Messages (Cont)
Starting date must equal or precede ending date.
When generating a report, the starting date and the ending date together set the 
range of days over which the statistics are to be calculated.  The starting date 
must precede the ending date.
Starting time must precede current time.
The starting time states when, for today’s report, statistics are to be calculated 
up until the current time.  The starting time must therefore be earlier than the 
time now.
Starting time must precede ending time.
The starting time and the ending time together show the range of time over 
which the statistics are to be calculated.  The starting time must be earlier than 
the ending time. In this instance, the dates for starting and ending are the same.
System error.
A request for memory has been denied because the system has no memory 
available.  Check the log files for more information about the error.  Check the 
setup for process management on the UNIX kernel.  The kernel may need to be 
retuned, rebuilt. or reconfigured.  Use  the UNIX system documents for 
instructions.
Time entered is a future time.
The time entered at this prompt must have passed, since the requested statistics 
are to be calculated from call processing data collected during the past two 
weeks or today.
Unable to obtain necessary data.
The AMS password file is corrupted or has no attendant passwords in it. 
Value is out of range.  Press any key to continue.
Re-enter a value in the given range. 
						

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Attendant Management System - Attendant Statistics PROCESS AND ERROR MESSAGES
-9000 Series Messages
The –9000 series numbered errors show problems that are embedded in the 
software.  Unless otherwise stated, call the system distributor.  (For information 
concerning –10,000 series numbered errors, refer to the Informix documentation.)
9001 Record does not exist.
The given record cannot be found in the database.
9002 Malloc error.
A request for memory has been denied because the system has no 
memory available.  Check the log files for more information about the 
error.  Check the configuration for process management on the UNIX 
kernel.  The kernel may need to be retuned, rebuilt, or re-configured.  
Use the UNIX system documents for reference.
9003 Error setting informix environment.
An error occurred while the application was trying to initialize the 
Informix database.
9006 Invalid Deletion.  Report format used in automated report.
The selected report format is now scheduled for automatic generation 
and cannot be deleted. First stop its scheduled generation and then delete 
it.
9007 Error querying database for attendant record.
An error occurred while the application was trying to query the attendant 
database table.
9008 Error adding attendant record.
An error occurred while the application was trying to insert an attendant 
record into the database.
9009 Error locking attendant record.
An error occurred while the application was trying to lock the given 
attendant record.
9010 Error modifying attendant record.
An error occurred while the application was trying to change an 
attendant record.
9011 Error deleting attendant record.
An error occurred while the application was trying to delete an attendant 
record.
9012 Error querying database for call record.
An error occurred while the application was querying the database for a 
call record.
9013 Error adding call record.
An error occurred while the application was trying to insert a call record 
into The database.
9014 Error locking att extn call record.
An error occurred while the application was trying to lock an attendant 
record. 
						

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-9000 Series Messages (Cont)
9015 Error locking extension call record.
An error occurred while the application was trying to lock an extension 
record.
9016 Error locking route/trunk call record.
An error occurred while the application was trying to lock a route/trunk 
record.
9017 Error modifying ans/abn/rcl call record.
An error occurred while the application was trying to change an answered or 
abandoned call record or a recall record.
9018 Error modifying att extn call record.
An error occurred while the application was trying to change an attendant 
extension record.
9019 Error modifying release record.
An error occurred while the application was trying to change a call release 
record.
9020 Error modifying change party call record.
An error occurred while the application was trying to change a change-party 
record.
9021 Error deleting extension call record.
An error occurred while the application was trying to delete an extension 
record.
9022 Error deleting route/trunk call record.
An error occurred while the application was trying to delete a release call 
record.
9023 Error deleting att extn call record.
An error occurred while the application was trying to delete an attendant 
extension call record.
9024 Error adding tty record.
An error occurred while the application was adding a tty record.
9025 Error deleting tty record.
An error occurred while the application was trying to delete a tty record.
9026 Error querying tty table.
An error occurred while the application was trying to query the tty table.
9027 Incomplete att record found in database.
When the OAI link went down, the attendant record was not updated with 
complete information.  Part of that record was found in the database.
9028 Incomplete tty record found in database.
When the OAI link went down, the tty record was not updated with complete 
information.  Part of the tty record was found in the database. 
						

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-9000 Series Messages (Cont)
9029 Incomplete call record found in database.
When the OAI link went down, the call record was not updated with 
complete information.  Part of that record was found in the database.
9030 No login rec found in db for logout msg.
No login record can be found to match the current logout message 
because the link went down.
9031 No login rec for off-line msg.
No attendant login record can be found to match the current off-line 
message because the link went down.
9032 No incoming rec found in db for answer msg.  Ans msg discarded.
No incoming call record can be found to match the current answer record 
because the link went down.
 9033 No incoming rec found in db for abandon msg.  Abandon msg 
discarded.
No incoming call record can be found to match the current abandoned 
call record because the link went down.
9034 No incoming rec found in db for recall msg.  Recall msg discarded.
No incoming call record can be found to connect to the current recall 
record because the link went down.
9035 No incoming rec found in db for chgpty msg.  Chgpty msg discarded.
No incoming call record can be found to connect to the current change-
party record because the link went down.
9036 No ans rec found in db for release msg.  Release msg discarded.
No answered call record can be found to connect to the current release 
record because the link went down.
9037 Error attaching to database.
An error occurred while the application was trying to initialize the 
database. 
						

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