NEC Attendant Management System Attendant Statistics Operations Manual

							NDA-30058   Revision 2Page 33
Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Automated Report Generation
The Automated Report Generation option on the Attendant Stats Main Menu is 
used to schedule report formats for automatic generation.
Figure 3-12   Automated Report Generation
General Information
When an automated report is generated, it is sent to the printer and then saved.  The 
filename for the report comprises the report identifier that is named in the report 
format and the month, day, and hour at which the report is generated.  The report 
is maintained for two weeks, during which time it may be viewed or printed via the 
Report Viewing option on the Main Menu.  
Note:A report format with a Current interval cannot be set for automatic generation.
Menu Options
Select the Automated Report Generation option on the Main Menu to display the 
Automated Report Generation menu.  It offers the following two options:
Automated Reports–Set, change, or cancel scheduled report generation 
and view or print the specifications for automation.
Time Index–Set, change, remove, view, or print the scheduled 
times at which statistical reports are printed.
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MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
Automated Report Generation (Cont)
Procedure
Action Result
On the Main Menu, type a to select the 
Automated Report Generation 
option. (1)The Automated Report Generation 
menu is displayed. (2)
Type the key letter of the desired option 
and refer to the following pages for 
instructions.
To exit the Automated Report 
Generation menu, type 
q
 (quit).
The Main Menu is displayed. 
						

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Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Automated Report Generation (Cont)
Automated 
Reports The Automated Reports option on the Automated Report Generation menu is 
used to handle the automatic generation of reports.
Figure 3-13   Automated Reports
General Information
Statistics are generated only for attendants who are logged on during the identified 
time period.  That is, if a report is generated for a 36-hour period and an attendant 
is logged in only during two eight-hour shifts within that period, statistics for that 
attendant reflect only the two eight-hour shifts.  Statistics for queue reports are 
generated and printed only for those call queues that received calls during the range 
of time specified during report generation.  Call queues that were idle during the 
period covered by the report do not appear on the report.
Note:
A report must be displayed, printed, or saved.  If none of these actions is shown 
for the report, it is not generated and an error message is displayed.
Access to Automatically Generated Reports
Attendant Stats maintains automatically generated reports for two weeks, during 
which time they can be viewed and printed via the Report Viewing option on the 
Main Menu.  After a report has been in storage for two weeks,  
Attendant Stats 
deletes it.
Current Time Interval
Since reports formatted with a 
Current interval compute statistics for the present 
day, these reports are not subject to automatic generation.  They must be generated 
from the Report Generation option on the Main Menu.
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MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
Automated 
Reports (Cont) Procedure
Action Result
On the Automated Report Generation 
menu, type a to select the Au t o m a te d  
Reports option. (1)The Automated Reports screen is 
displayed with a new command line. 
(2)
Select the desired command using the 
definitions below and refer to 
instructions provided on the following 
pages:
Set–Schedule the automatic 
generation of a selected 
report.
Modify  –Alter the schedule for 
automatic generation of a 
selected report.
Delete–Delete an existing 
schedule for the automatic 
generation of a selected 
report.
View–View the automatic 
generation schedule(s) of 
one or more selected 
reports.
Print–Send the automatic 
generation schedule(s) of 
one or more selected 
reports to the printer.
To exit the Automated Reports screen, 
type q (quit).The Automated Report Generation 
menu is displayed. 
						

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Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Automated 
Reports (Cont)Set a Generation Schedule
The Set command on the Automated Reports screen is used to schedule the 
automatic generation of a formatted report.
Figure 3-14   Set Automatic Generation
General Process
Setting up a report format for automatic generation is a two-step process:  First, the 
report format to be generated is chosen, and then the time at which it is to be 
generated is chosen.  Notice that the report must have been formatted before 
through the Report Formats option on the Main Menu.  The time is chosen from 
among those schedules that have been set up before through the Time Indices 
option on the Automated Report Generation menu.
Reports With Current Interval 
Note that report formats with a Current  interval cannot be set for automatic report 
generation.  They must be initiated from the Report Generation option on the 
Main Menu because they always reflect the current day, from the “Start” time 
shown during generation until the time at which the report is generated.
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MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
Set a Generation Schedule (Cont)
Procedure
Action Result
On the Automated Reports screen, 
press Enter to select the Set command. 
(1)The Enter Title: prompt is displayed at 
the bottom of the screen and column 
headings are displayed at the top.
Type the title of the report to be 
generated and press Enter. Or press 
Enter when the blank field is 
highlighted to display all titles of non-
scheduled reports.The matching titles of non-automated 
reports are displayed with their 
intervals. (2)
Using the up- and down-arrow keys, 
move the highlight to the desired report 
title and press Enter.  If more than one 
screen full of names is displayed, press 
the down arrow to scroll the list 
upwards and the up arrow to scroll the 
list downwards.The Enter Time Index: prompt is 
displayed at the bottom of the screen 
and column headings are displayed at 
the top.
Type the index of the time schedule at 
which the report is to be generated and 
press Enter.  Or press Enter when the 
blank field is highlighted to display all 
time schedules.The matching time indices and their 
schedules are displayed in full. (3)
Using the up- and down-arrow keys, 
move the highlight to the desired 
schedule and press Enter.  If more than 
one screen full of schedules is 
displayed, press the down arrow to 
scroll the list upwards and the up arrow 
to scroll the list downwards.The Automated Reports screen 
displays the selected report title and the 
index of the selected schedule with the 
message “Do you wish to set 
automation? (Y/N)” displayed below 
for confirmation.
Ty p e  y and press Enter to schedule 
report generation; type n and press 
Enter to cancel it.The Automated Reports screen is 
displayed, and a message shows the 
result of the selected action. 
						

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Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Automated 
Reports (Cont)Modify a Generation Schedule
The Modify command on the Automated Reports screen is used to change the 
schedule of a report that has been set previously for automatic generation.
Figure 3-15   Modify Scheduled Report
General Process
Changing the schedule for a report is a two-step process.  First, the report whose 
schedule is to be changed is chosen from among all reports now scheduled for 
automatic generation.  Second, the new schedule is selected.  The time is selected 
from among those schedules that have been set up before through the Time Indices 
option on the Automated Report Generation menu.
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							Page 40NDA-30058   Revision 2
MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
Modify a Generation Schedule (Cont)
Procedure
Action Result
On the Automated Reports screen, type 
m to select the Modify command. (1)The Enter Title: prompt is displayed at 
the bottom of the screen and column 
headings are displayed at the top.
Type the title of the report and press 
Enter, or press Enter when the blank 
field is highlighted to display all 
scheduled reports.The matching Report Titles are 
displayed with the Index of their 
current schedule. (2)
Using the up- and down-arrow keys, 
move the highlight to the desired report 
title and press Enter.  If more than one 
screen full of titles is displayed, press 
the down arrow to scroll the list 
upwards and the up arrow to scroll the 
list downwards.The Enter Time Index: prompt is 
displayed at the bottom of the screen, 
and column headings are displayed at 
the top.
Type the index of the new time 
schedule for  the report and press 
Enter, or press Enter when the blank 
field is highlighted to display all time 
schedules.The matching time indices and their 
schedules are displayed in full. (3)
Using the up- and down-arrow keys, 
move the highlight to the desired 
schedule and press Enter.  If more than 
one screen full of schedules is 
displayed, press the down arrow to 
scroll the list upwards and the up arrow 
to scroll the list downwards.The Automated Reports screen 
displays the selected report title and the 
index of the new schedule with the 
message “Do you wish to save 
changes? (Y/N)” displayed below for 
confirmation.
Ty p e  y and press Enter to accept the 
new schedule; type n and press Enter 
to cancel it.The Automated Reports screen is 
displayed, and a message gives the 
results of the chosen action. 
						

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Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Automated 
Reports (Cont)Cancel Generation of a Report
The Cancel command on the Automated Reports screen is used to cancel the 
scheduled automatic generation of a report.
General Process
Once the report to be cancelled has been chosen from those scheduled for 
automatic generation and confirmation of the cancellation has been entered, the 
report is removed from the list of scheduled reports, but its format remains intact.  
The report format can still be accessed through the Report Formats option on the 
Main Menu.
Figure 3-16   Cancel Automated Report Generation
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MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
Cancel Generation of a Report (Cont)
Procedure
Action Result
On the Automated Reports screen, type 
c to select the Cancel command. (1)The Enter Title: prompt is displayed at 
the bottom of the screen and column 
headings are displayed at the top.
Type the title of the report and press 
Enter, or press Enter when the blank 
field is highlighted to display all 
scheduled reports.The matching Report Titles are 
displayed with the index of their 
current schedule. (2)
Using the up- and down-arrow keys, 
move the highlight to the desired report 
title and press Enter.  If more than one 
screen full of titles are displayed, press 
the down arrow to scroll the list 
upwards and the up arrow to scroll the 
list downwards.The Automated Reports screen 
displays the selected report title and the 
index of its schedule with the message 
“Do you wish to cancel automation? 
(Y/N)” displayed below for 
confirmation. (3)
Ty p e  y and press Enter to cancel the 
scheduled report generation and 
remove the report from the list.  Type n 
and press Enter to retain the report and 
its schedule.The Automated Reports screen is 
displayed, and a message shows the 
results of the chosen action.