Motorola Mc9500k Manual
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Maintenance & Troubleshooting 9 - 13 Four Slot Battery Charger r Cables Table 9-8 Troubleshooting The Four Slot Battery Charger SymptomPossible CauseAction Battery not charging. Battery was removed from the charger or charger was unplugged from AC power too soon.Re-insert the battery in the charger or re-connect the charger’s power supply. The 4800 mAh battery fully charges in less than six hours. Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery. No power to charger.Ensure that power is applied to the charger. The Battery Status LED flashes amber to indicate that the battery is charging. Battery contacts not connected to charger.Verify that the battery is seated in the battery well correctly with the contacts facing down. Four Slot Battery Charger is not functioning properly.Replace the Four Slot Battery Charger. Table 9-9 Troubleshooting the Cables SymptomPossible CauseAction MC9500-K battery is not charging.MC9500-K was disconnected from AC power too soon.Connect the power cable correctly. Confirm main battery is charging under Start > Settings > System > Power. The 4800 mAh battery fully charges in less than six hours. Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery. No power to cable. Ensure that power is applied to the cable. The Battery Status LED flashes amber to indicate that the battery is charging. The MC9500-K is not fully attached to power.Detach and re-attach the power cable to the MC9500-K, ensuring it is firmly connected. Cable is not functioning properly.Replace the cable.
9 - 14 MC9500-K Mobile Computer User Guide Magnetic Stripe Reader During data communication, no data transmits, or transmitted data was incomplete.Cable was disconnected from MC9500-K during communications.Re-attach the cable and retransmit. Incorrect cable configuration.See the system administrator. Communication software is not installed or configured properly.Perform setup as described in the MC9500-K Mobile Computer Integrator Guide. Table 9-9 Troubleshooting the Cables (Continued) SymptomPossible CauseAction Table 9-10 Troubleshooting the Magnetic Stripe Reader SymptomPossible CauseAction MSR cannot read card.MSR removed from MC9500-K during card swipe.Reattach MSR to MC9500-K and reswipe the card. Faulty magnetic stripe on card.See the system administrator. MSR application is not installed or configured properly.Ensure the MSR application is installed on the MC9500-K. Ensure the MSR application is configured correctly. MC9500-K battery is not charging.MC9500-K was removed from MSR or MSR was unplugged from AC power too soon.Ensure MSR is attached correctly. Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery. The MC9500-K is not fully attached to the MSR.Detach and re-attach the MSR to the MC9500-K, ensuring it is firmly connected. MSR is faulty. Replace MSR. During data communication, no data transmits, or transmitted data was incomplete.MC9500-K detached from MSR during communications.Reattach MC9500-K to MSR and retransmit. Communication software is not installed or configured properly.Perform setup as described in the MC9500-K Mobile Computer Integrator Guide.
Appendix A Technical Specifications MC9500-K Technical Specifications The following tables summarize the mobile computer’s intended operating environment and technical hardware specifications. MC9500-K Table A-1 MC9500-K Technical Specifications ItemDescription Physical Characteristics Dimensions Height: 23.36 cm (9.2 in.) Depth: 5.08 cm (2.0 in.) Width: 8.89 cm (3.5 in.) Weight 623.7 g (22 oz.) Display Transflective color 3.7” VGA with backlight, TFT-LCD, 65K colors, 480 pixels W x 640 pixels L Touch Panel Polycarbonate analog resistive touch Backlight LED backlight Battery Rechargeable Lithium Ion 3.7V, 4800 mAh Smart battery Expansion Slot User accessible microSD slot. Supports up to 16 GB cards. Network Connections High-speed USB client, full-speed USB host Notification Programmable LED, audio notifications and vibrator alerts. Keypad Options Alpha Primary Alpha Numeric Calculator Numeric Telephony Numeric
A - 2 MC9500-K Mobile Computer User Guide Audio VoWWAN; VoWLAN; TEAM Express compliant, rugged audio connector; high-quality speakerphone; headset (wired or Bluetooth) and handset and speaker phone modes. Performance Characteristics CPU Marvell PXA320 processor at 806 MHz Operating System MC9590: Microsoft® Windows Mobile™ 6.1 Classic MC9596 and MC9598: Microsoft® Windows Mobile™ 6.1 Professional Memory 128 MB RAM/512MB Flash Interface USB 2.0 Client/USB 1.1 Host Output Power USB: 5 VDC @ 500 mA max. User Environment Operating Temperature -20°C to 50°C (-4°F to 122°F) Storage Temperature -40°C to 70°C (-40°F to 158°F) Charging Temperature 32°F to 104°F / 0° C to 40° C Humidity 5 - 95% non-condensing Drop Specification 1.8 m (6 ft.) drop to concrete across the operating temperature range; meets and exceeds applicable MIL-STD-810G drop specifications. Tumble 2000 1 m (3.2 ft.) tumbles (4,000 hits) at room temperature; meets and exceeds applicable IEC tumble specifications. Electrostatic Discharge (ESD) +/-15kVdc air discharge, +/-8kVdc direct discharge, +/-8kVdc indirect discharge Sealing IP67 sealing; meets and exceeds applicable IEC sealing specifications. Wireless WAN Data and Voice Communications Wireless Wide Area Network (WWAN) radiosMC9596: GSM: GPRS/HSDPA (850, 900, 1800, 1900 and 2100 MHz) MC9598: CDMA: EvDO Rev. A (850 and 1900MHz) Wireless LAN Data and Voice Communications Wireless Local Area Network (WLAN) radioTri-mode IEEE® 802.11a/b/g Data Rates Supported 1, 2, 5.5, 6, 9, 11, 12, 18, 24, 36, 48, and 54 Mbps Operating Channels Chan 1-13 (2412-2472 MHz), Chan 14 (2484 MHz) Japan only; actual operating channels/frequencies depend on regulatory rules and certification agency Table A-1 MC9500-K Technical Specifications (Continued) ItemDescription
Technical Specifications A - 3 WLAN Security TKIP, AES, WPA (Personal or Enterprise), WPA2 (Personal or Enterprise), 802.1x, EAP-TLS, TTLS (CHAP, MS-CHAP, MS-CHAPv2, PAP or MD5), PEAP (TLS, MSCHAPv2, EAP-GTC), LEAP, EAP-FAST (TLS, MS-CHAPv2, EAP-GTC), CCXv4 certified, support for IPv6, FIPS140-2 certified Spreading Technique Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency Division Multiplexing (OFDM) Antenna Internal with diversity Voice Communication Voice-over-IP ready (with P2P, PBX, PTT clients), Wi-Fi™-certified, IEEE 802.11 a/b/g direct sequence wireless LAN, Wi-Fi Multimedia (WMM), Motorola Voice Quality manager (VQM) Wireless PAN Data and Voice Communications Bluetooth Class II, v 2.1 with EDR; internal antenna. IrDA Infra-red port for connection to printers and other devices. Regulatory Electrical Safety IEC/UL/CSA/EN 60950-1 Environmental RoHS-compliant WLAN and Bluetooth (PAN) USA: FCC Part 15.247, 15.407 Canada: RSS-210 EU: EN 300 328, EN 301 893 Japan: ARIB STD-T33, T66, T70, T71 Australia: AS/NZS 4268s Wireless Wide Area Network GSM-HSDPA Global: 3GPP TS 51.010, 3GPP TS 34.121, 3GPP TS 34.123, GCF approved module USA: FCC Part 22, Part 24 Canada: RSS-132, RSS-133 EU: EN 301 511, EN 301 908 Australia: AS/ACIF S 024 CDMA-EvDO Rev A USA: FCC Part 22, Part 24 Canada: RSS-129, RSS-133 HAC compliant RF Exposure USA: FCC Part 2, FCC OET Bulletin 65 Supplement C Canada: RSS-102 EU: EN 50360 Japan: ARIB STD T56 Australia: Radio communications Standard 2003 Table A-1 MC9500-K Technical Specifications (Continued) ItemDescription
A - 4 MC9500-K Mobile Computer User Guide EMI/RFIUSA: FCC Part 15, Class B Canada: ICES 003 Class B EU: EN55022 Class B, EN55024, EN 301 489-1, EN 301 489-7, EN 301 489-17, EN 301 489-19, EN 301 489-24, EN 60601-1-2, EN 50121-3-2, EN 50121-4 Australia: AS/NZS CISPR-22 Laser Safety IEC/Class 2/FDA Class ll in accordance with IEC60825-1/EN60825-1 Data Capture Specifications Options 1D laser scanner 2D imager 1D laser scanner and color camera 2D imager and color camera Linear 1D Scanner (SE950) Specifications Optical Resolution 4mil minimum element width Roll +/- 35° from vertical Pitch Angle +/- 65° from normal Skew Tolerance +/- 50° from normal Ambient Light 10,000 ft. candles (107,640 Lux) Shock 2,000 +/- 5% G Scan Rate 104 (+/- 12) scans/sec (bidirectional) Scan Angle 47° +/- 5° (typical); 35° +/- 3° reduced 2D Imager Engine (SE4500) Specifications Field of View Horizontal - 40° Vertical - 25° Optical Resolution 752 H x 480 V pixels (gray scale) Roll 360° Pitch Angle +/- 60° from normal Skew Tolerance +/- 60° from normal Ambient Light 9,000 ft. candles (96,900 Lux) Shock 2,000 +/- 5% G Focal Distance from Front of EngineNear: 5 inches Far: 9 inches Aiming Element (VLD) 655 nm +/- 10 nm Table A-1 MC9500-K Technical Specifications (Continued) ItemDescription
Technical Specifications A - 5 Illumination Element (LED) 625 nm +/- 5 nm LEDs (2x) Camera Specifications Resolution 2 Mega pixel with flash and auto focus. Table A-1 MC9500-K Technical Specifications (Continued) ItemDescription
A - 6 MC9500-K Mobile Computer User Guide Table A-2 Data Capture Options ItemDescription Laser Decode Capability Code 39 Code 128 Code 93 Codabar Code 11 Discrete 2 of 5 Interleaved 2 of 5 EAN-8 EAN-13 MSI UPCA UPCE UPC/EAN supplementals Coupon Code Trioptic 39 Webcode Chinese 2 of 5 GS1 DataBar GS1 DataBar Truncated GS1 DataBar Limited GS1 DataBar Stacked GS1 DataBar Expanded GS1 DataBar Expanded Stacked GS1 DataBar Stacked Omni Imaging Decode Capability Code 39 Code 128 Code 93 Codabar Code 11 Interleaved 2 of 5 Discrete 2 of 5 MSI EAN-8 EAN-13 UPCA UPCE UPC/EAN supplementals Coupon Code Trioptic 39 Webcode TLC39 Composite AB Composite C Micro PDF-417 PDF-417 Macro PDF-417 (Macro) Micro PDF-417 QR Code Data Matrix Maxi Code US Postnet US Planet UK 4-state Australian 4-state Canadian 4-state Japanese 4-state Dutch Kix Chinese 2 of 5 USPS 4-state (US4CB) Aztec microQR GS1 DataBar GS1 DataBar Truncated GS1 DataBar Limited GS1 DataBar Stacked GS1 DataBar Expanded GS1 DataBar Expanded Stacked GS1 DataBar Stacked Omni Camera Decode Capability Code 39 Code 128 Code 93 Codabar Code 11 Interleaved 2 of 5 Discrete 2 of 5 MSI EAN-8 EAN-13 UPCA UPCE UPC/EAN supplementals Coupon Code Trioptic 39 Webcode TLC39 Composite AB Composite C Micro PDF-417 PDF-417 Macro PDF-417 (Macro) Micro PDF-417 QR Code Data Matrix Maxi Code US Postnet US Planet UK 4-state Australian 4-state Canadian 4-state Japanese 4-state Dutch Kix GS1 DataBar GS1 DataBar Truncated GS1 DataBar Limited GS1 DataBar Stacked GS1 DataBar Expanded GS1 DataBar Expanded Stacked GS1 DataBar Stacked Omni
Technical Specifications A - 7 MC9500-K Accessory Specifications Single Bay USB Cradle Single Slot Battery Charger Table A-3 Single Bay USB Cradle Technical Specifications FeatureDescription Dimensions Height: 15.45 cm (6.08 in.) Width: 12.00 cm (4.72 in.) Depth: 18.90 cm (7.44 in.) Weight 430 g (15.2 oz) Input Power 12 VDC Power Consumption 22 watts Interface USB Operating Temperature 0°C to 50°C (32°F to 122°F) Storage Temperature -40°C to 70°C (-40°F to 158°F) Charging Temperature 0°C to 40°C (32°F to 104°F) Humidity 5% to 95% non-condensing Drop 76.2 cm (30.0 in.) drops to vinyl tiled concrete at room temperature Electrostatic Discharge (ESD) +/- 15 kV air +/- 8 kV contact Table A-4 Single Slot Battery Charger Technical Specifications FeatureDescription Dimensions Height: 11.15 cm (4.39 in.) Width: 7.70 cm (3.03 in.) Depth: 9.95 cm (3.92 in.) Weight 105 g (3.7 oz) Input Power 12 VDC Power Consumption 4.7 watts Interface USB Operating Temperature 0°C to 40°C (32°F to 122°F) Storage Temperature -40°C to 70°C (-40°F to 158°F)
A - 8 MC9500-K Mobile Computer User Guide Four Bay Ethernet Cradle Charging Temperature 0°C to 40°C (32°F to 104°F) Humidity 5% to 95% non-condensing Drop 76.2 cm (30.0 in.) drops to vinyl tiled concrete at room temperature Electrostatic Discharge (ESD) +/- 15 kV air +/- 8 kV contact Table A-4 Single Slot Battery Charger Technical Specifications (Continued) FeatureDescription Table A-5 Four Bay Ethernet Cradle Technical Specifications FeatureDescription Dimensions Height: 11.3 cm (4.45 in.) Width: 45.7 cm (18.00 in.) Depth:5.6 cm (2.20 in.) Weight 735 g (1.47 lb) Input Power 12 VDC Power Consumption 88 watts Interface Ethernet Operating Temperature 0°C to 50°C (32°F to 122°F) Storage Temperature -40°C to 70°C (-40°F to 158°F) Charging Temperature 0°C to 40°C (32°F to 104°F) Humidity 5% to 95% non-condensing Drop 76.2 cm (30.0 in.) drops to vinyl tiled concrete at room temperature Electrostatic Discharge (ESD) +/- 15 kV air +/- 8 kV contact