Motorola Mc9500k Manual

							Maintenance & Troubleshooting 9 - 3
To charge the mobile device battery, the battery and charger temperatures must be between +32 ºF and 
+104 ºF (0 ºC and +40 ºC)
Do not use incompatible batteries and chargers. Use of an incompatible battery or charger may present a risk 
of fire, explosion, leakage, or other hazard. If you have any questions about the compatibility of a battery or a 
charger, contact Motorola Enterprise Mobility support.
For devices that utilize a USB port as a charging source, the device shall only be connected to products that 
bear the USB-IF logo or have completed the USB-IF compliance program.
To enable authentication of an approved battery, as required by IEEE1725 clause 10.2.1, all batteries will 
carry a Motorola hologram. Do not fit any battery without checking it has the Motorola authentication 
hologram.
Do not disassemble or open, crush, bend or deform, puncture, or shred.
Severe impact from dropping any battery-operated device on a hard surface could cause the battery to 
overheat.
Do not short circuit a battery or allow metallic or conductive objects to contact the battery terminals.
Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water 
or other liquids, or expose to fire, explosion, or other hazard.
Do not leave or store the equipment in or near areas that might get very hot, such as in a parked vehicle or 
near a radiator or other heat source. Do not place battery into a microwave oven or dryer.
Battery usage by children should be supervised.
Please follow local regulations to properly dispose of used re-chargeable batteries.
Do not dispose of batteries in fire.
In the event of a battery leak, do not allow the liquid to come in contact with the skin or eyes. If contact has 
been made, wash the affected area with large amounts of water and seek medical advice.
If you suspect damage to your equipment or battery, contact Motorola Enterprise Mobility support to arrange 
for inspection.
Cleaning
Materials Required
Alcohol wipes
Lens tissue
Cotton tipped applicators
CAUTIONAlways wear eye protection.
Read warning label on compressed air and alcohol product before using.
If you have to use any other solution for medical reasons please contact Motorola for more information.
WARNING!Avoid exposing this product to contact with hot oil or other flammable liquids. If such exposure 
occurs, unplug the device and clean the product immediately in accordance with these guidelines. 
						

							9 - 4 MC9500-K Mobile Computer User Guide
Isopropyl alcohol
Can of compressed air with a tube.
Cleaning the MC9500-K
Housing
Using the alcohol wipes, wipe the housing including keys and in-between keys.
Display
The display can be wiped down with the alcohol wipes, but care should be taken not to allow any pooling of liquid 
around the edges of the display. Immediately dry the display with a soft, non-abrasive cloth to prevent streaking.
Scanner Exit Window
Wipe the scanner exit window periodically with a lens tissue or other material suitable for cleaning optical material 
such as eyeglasses.
Interface Connector
1.Remove the battery from MC9500-K. See Replacing the Battery on page 1-8.
2.Dip the cotton portion of the cotton tipped applicator in isopropyl alcohol.
3.Rub the cotton portion of the cotton tipped applicator back-and-forth across the interface connector on the 
back of the MC9500-K. Do not leave any cotton residue on the connector.
4.Repeat at least three times.
5.Use the cotton tipped applicator dipped in alcohol to remove any grease and dirt near the connector area.
6.Use a dry cotton tipped applicator and repeat steps 3 through 5.
7.Spray compressed air on the connector area by pointing the tube/nozzle about ½ inch away from the surface. 
CAUTION: Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your face.
8.Inspect the area for any grease or dirt, repeat if required.
9.Replace the battery.
Battery Contacts
1.Remove the battery from MC9500-K. See Replacing the Battery on page 1-8.
2.Dip the cotton portion of the cotton tipped applicator in isopropyl alcohol.
3.Rub the cotton portion of the cotton tipped applicator back-and-forth across the battery contacts on the back of 
the battery. Do not leave any cotton residue on the contacts.
4.Repeat at least three times.
5.Use the cotton tipped applicator dipped in alcohol to remove any grease and dirt near the contact area.
6.Use a dry cotton tipped applicator and repeat steps 3 through 5.
7.Spray compressed air on the contact area by pointing the tube/nozzle about ½ inch away from the surface. 
CAUTION: Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your face. 
						

							Maintenance & Troubleshooting 9 - 5
8.Inspect the area for any grease or dirt, repeat if required.
9.Replace the battery in the MC9500-K.
Cleaning Cradle Connectors
To clean the connectors on a cradle:
1.Remove the DC power cable from the cradle.
2.Dip the cotton portion of the cotton tipped applicator in isopropyl alcohol.
3.Rub the cotton portion of the cotton tipped applicator along the pins of the connector(s). Slowly move the 
applicator back-and-forth from one side of the connector to the other. Do not let any cotton residue on the 
connector.
4.All sides of the connector should also be rubbed with the cotton tipped applicator.
5.Spray compressed air in the connector area by pointing the tube/nozzle about ½ inch away from the surface. 
CAUTION: do not point nozzle at yourself and others, ensure the nozzle or tube is pointed away from your 
face.
6.Ensure that there is no lint left by the cotton tipped applicator, remove lint if found.
7.If grease and other dirt can be found on other areas of the cradle, use lint free cloth and alcohol to remove.
8.Allow at least 10 to 30 minutes (depending on ambient temperature and humidity) for the alcohol to air dry 
before applying power to cradle.
If the temperature is low and humidity is high, longer drying time is required. Warm temperature and dry 
humidity requires less drying time.
Cleaning Frequency
The cleaning frequency is up to the customer’s discretion due to the varied environments in which the mobile 
devices are used. They may be cleaned as frequently as required. However when used in dirty environments it 
may be advisable to periodically clean the scanner exit window to ensure optimum scanning performance. 
						

							9 - 6 MC9500-K Mobile Computer User Guide
Troubleshooting
MC9500-K
Table 9-1    Troubleshooting the MC9500-K
ProblemCauseSolution
MC9500-K does not 
turn on.Battery not 
charged.Charge or replace the battery in the MC9500-K.
Battery not installed 
properly.Install the battery properly. See Installing the Battery on page 1-6.
System crash. Perform a warm boot. If the MC9500-K still does not turn on, 
perform a cold boot. See Resetting the MC9500-K on page 3-3.
Battery did not 
charge.Battery failed.  Replace battery. If the MC9500-K still does not operate, perform a 
warm boot, then a cold boot. See Resetting the MC9500-K on 
page 3-3.
No power to cradle 
or cable.Ensure that power is applied to the cradle or cable. The Battery 
Status LED flashes amber to indicate that the MC9500-K is 
charging.
MC9500-K 
removed from 
cradle while battery 
was charging. Hook the MC9500-K onto the cradle. The 4800 mAh battery fully 
charges in less than six hours. 
Extreme battery 
temperature.Battery does not charge if ambient temperature is below 0°C 
(32°F) or above 40°C (104°F).
MC9500-K not 
functioning.Perform a warm boot. If the MC9500-K still does not turn on, 
perform a cold boot. See Resetting the MC9500-K on page 3-3.
Cannot see 
characters on display.MC9500-K not 
powered on.Press the Power button.
During data 
communication, no 
data transmitted, or 
transmitted data was 
incomplete.MC9500-K 
removed from 
cradle or 
disconnected from 
host computer 
during 
communication.Replace the MC9500-K onto the cradle, or reattach the 
communication cable and re-transmit.
Incorrect cable 
configuration.See the system administrator.
Communication 
software was 
incorrectly installed 
or configured.Perform setup. Refer to the MC9500-K Mobile Computer 
Integrator Guide for details.
No sound. Volume setting is 
low or turned off.Adjust the volume. See Adjusting Volume on page 3-20. 
						

							Maintenance & Troubleshooting 9 - 7
MC9500-K shuts off. MC9500-K is 
inactive.The MC9500-K turns off after a period of inactivity. If the 
MC9500-K is running on battery power, set this period from 1 to 5 
minutes, in one-minute intervals. If the MC9500-K is running on 
external power, set this period to 1, 2, 5, 10, 15, or 30 minutes.
Check the Power window by selecting Start > Settings > System 
tab and tapping the Power icon. Select the Advanced tab and 
change the setting for a longer delay before the automatic shutoff 
feature activates.
Battery is depleted. Replace the battery.
Battery is not 
inserted properly.Insert the battery properly. See Installing the Battery on page 1-6.
Tapping the window 
buttons or icons does 
not activate the 
corresponding 
feature.Screen is not 
calibrated correctly.Re-calibrate the screen. Tap Start > Settings > System tab > 
Screen icon > Align Screen button.
The MC9500-K is 
not responding.Warm boot the MC9500-K. See Resetting the MC9500-K on page 
3-3.
A message appears 
stating that the 
MC9500-K memory is 
full.Too many files 
stored on the 
MC9500-K.Delete unused memos and records. If necessary, save these 
records on the host computer (or use an microSD card for 
additional memory).
Too many 
applications 
installed on the 
MC9500-K.Remove user-installed applications on the MC9500-K to recover 
memory. Select Start > Settings > System tab and tap the 
Remove Programs icon. Select the unused program and tap 
Remove.
The Battery Status 
LED flashes with the 
Power button is 
pressed and the 
MC9500-K does not 
turn on.The MC9500-K’s 
battery is low. Recharge the battery.
Camera application 
does not launch.DataWedge 
application running.Stop DataWedge application. Tap Start > Settings > System > 
Task Manager. Select DataWedge application and tap End Task.
Table 9-1    Troubleshooting the MC9500-K (Continued)
ProblemCauseSolution 
						

							9 - 8 MC9500-K Mobile Computer User Guide
Bluetooth Connection
The MC9500-K does 
not decode with 
reading bar code.Scanning 
application is not 
loaded.Load a scanning application on the MC9500-K. See your system 
administrator.
Unreadable bar 
code.Ensure the symbol is not defaced.
Distance between 
exit window and bar 
code is incorrect.Place the MC9500-K within proper scanning range.
MC9500-K is not 
programmed for the 
bar code.Program the MC9500-K to accept the type of bar code being 
scanned. Refer to the EMDK or Control Panel application.
MC9500-K is not 
programmed to 
generate a beep.If the MC9500-K does not beep on a good decode, set the 
application to generate a beep on good decode.
Battery is low. If the scanner stops emitting a laser beam upon a trigger press, 
check the battery level. When the battery is low, the scanner shuts 
off before the MC9500-K low battery condition notification. 
Note: If the scanner is still not reading symbols, contact the 
distributor or Motorola.
Table 9-1    Troubleshooting the MC9500-K (Continued)
ProblemCauseSolution
Table 9-2    Troubleshooting Bluetooth Connection
ProblemCauseSolution
MC9500-K cannot 
find any Bluetooth 
devices nearby.Too far from other 
Bluetooth devices.Move closer to the other Bluetooth device(s), within a range of 10 
meters.
The Bluetooth 
device(s) nearby 
are not turned on.Turn on the Bluetooth device(s) to find.
The Bluetooth 
device(s) are not in 
discoverable mode.Set the Bluetooth device(s) to discoverable mode. If needed, refer 
to the device’s user documentation for help.
When trying to 
connect a Bluetooth 
phone and 
MC9500-K, the 
phone thinks a 
previously paired 
MC9500-K is used.The phone 
remembers the 
name and address 
of the MC9500-K it 
last paired with via 
the Bluetooth radio.Manually delete the pairing device and name from the phone. Refer 
to the phone’s user documentation for instructions. 
						

							Maintenance & Troubleshooting 9 - 9
 Single Bay USB Cradle
Table 9-3    Troubleshooting the Single Bay USB Cradle
SymptomPossible CauseAction
MC9500-K battery is 
not charging.MC9500-K was 
removed from 
cradle or cradle 
was unplugged 
from AC power too 
soon.Ensure cradle is receiving power. Ensure MC9500-K is seated 
correctly. Confirm main battery is charging under 
Start > Settings 
> 
System > Power. The 4800 mAh battery fully charges in less than 
six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty 
battery.
No  power  to  cradle. Ensure that power is applied to the cradle. The Battery Status LED 
flashes amber to indicate that the MC9500-K is charging.
The MC9500-K is 
not fully seated in 
the cradle.Remove and re-insert the MC9500-K onto the cradle properly.
Extreme battery 
temperature.Battery does not charge if ambient temperature is below 0°C 
(32°F) or above 40°C (104°F).
Single Bay USB 
Cradle is not 
functioning 
properly.Replace the Single Bay USB Cradle.
During data 
communication, no 
data transmits, or 
transmitted data was 
incomplete.MC9500-K 
removed from 
cradle during 
communications.Replace MC9500-K in cradle and retransmit.
Communication 
software is not 
installed or 
configured properly.Perform setup as described in the MC9500-K Mobile Computer 
Integrator Guide. 
						

							9 - 10 MC9500-K Mobile Computer User Guide
Single Slot Battery Charger
Four Bay Ethernet Cradle
Table 9-4    Single Slot Battery Charger
SymptomPossible CauseAction
Spare battery is not 
charging.Battery not fully 
seated in charging 
slot. Remove and re-insert the spare battery in the cradle, ensuring it is 
properly seated.
Battery inserted 
incorrectly. Re-insert the battery so the charging contacts on the battery align 
with the contacts on the cradle. 
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty 
battery.
No power to 
charger.Ensure that power is applied to the charger. The Battery Status 
LED flashes amber to indicate that the battery is charging.
Single Slot Battery 
Charger is not 
functioning 
properly.Replace the Single Slot Battery Charger.
Table 9-5    Troubleshooting the Four Bay Ethernet Cradle
SymptomCauseSolution
During 
communication, no 
data transmits, or 
transmitted data was 
incomplete.MC9500-K removed 
from cradle during 
communications.Replace MC9500-K in cradle and retransmit.
MC9500-K has no 
active connection.The Link LED flashes yellow if there is an active connection. See 
Four Bay Ethernet Cradle on page 8-9.  
						

							Maintenance & Troubleshooting 9 - 11
Four Bay Charge Only Cradle
Battery is not 
charging.MC9500-K removed 
from the cradle too 
soon.Replace the MC9500-K in the cradle. The 4800 mAh battery fully 
charges in less than six hours. Tap 
Start > Settings > System > 
Power to view battery status.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty 
battery.
No  power  to  cradle. Ensure that power is applied to the cradle. The Battery Status LED 
flashes amber to indicate that the MC9500-K is charging.
MC9500-K is not 
inserted correctly in 
the cradle.Remove the MC9500-K and reinsert it correctly. Verify charging is 
active. Tap 
Start > Settings > System > Power to view battery 
status.
Ambient 
temperature of the 
cradle is too warm.Move the cradle to an area where the ambient temperature is 
between 0°C (32°F) and 35°C (95°F).
Single Four Bay 
Ethernet Cradle is 
not functioning 
properly.Replace the Four Bay Ethernet Cradle.
Table 9-5    Troubleshooting the Four Bay Ethernet Cradle (Continued)
SymptomCauseSolution
Table 9-6    Troubleshooting the Four Bay Ethernet Cradle
SymptomCauseSolution
Battery is not 
charging.MC9500-K removed 
from the cradle too 
soon.Replace the MC9500-K in the cradle. The 4800 mAh battery fully 
charges in less than six hours. Tap 
Start > Settings > System > 
Power to view battery status.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty 
battery.
No  power  to  cradle. Ensure that power is applied to the cradle. The Battery Status LED 
flashes amber to indicate that the MC9500-K is charging.
MC9500-K is not 
inserted correctly in 
the cradle.Remove the MC9500-K and reinsert it correctly. Verify charging is 
active. Tap 
Start > Settings > System > Power to view battery 
status.
Ambient 
temperature of the 
cradle is too warm.Move the cradle to an area where the ambient temperature is 
between 0°C (32°F) and 35°C (95°F).
Four Bay Charge 
Only Cradle is not 
functioning 
properly.Replace the Four Bay Charge Only Cradle. 
						

							9 - 12 MC9500-K Mobile Computer User Guide
Vehicle Cradle
Table 9-7    Troubleshooting the Vehicle Cradle
SymptomPossible CauseAction
MC9500-K battery 
charging LED does 
not light up.Cradle is not 
receiving power.Ensure the power input cable is securely connected to the cradle’s 
power port.
MC9500-K battery is 
not recharging.MC9500-K was 
removed from the 
cradle too soon.Replace the MC9500-K in the cradle. The 4800 mAh battery fully 
charges in less than six hours.
Battery is faulty. Replace the battery.
No power to 
charger.Ensure that power is applied to the charger. The Battery Status 
LED flashes amber to indicate that the battery is charging.
MC9500-K is not 
placed correctly in 
the cradle.Remove the MC9500-K from the cradle, and re-insert correctly. If 
the battery still does not charge, contact customer support.
The MC9500-K battery charging LED slowly blinks amber when 
the MC9500-K is correctly inserted and charging.
Ambient 
temperature of the 
cradle is too warm.Move to an area where the ambient temperature is between 0
oC 
and 35oC.
Vehicle Cradle is 
not functioning 
properly.Replace the Vehicle Cradle.