Motorola I90c User Guide

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Other Important Information
This section includes the following topics:
Nextel Customer Care
Relax! Nextel Customer Care is here to help. There are lots of features packed
into your Nextel service... and into youri90cphone. But don’tworry.If,after
reading this guide, you still have questions about coverage, billing, Nextel
Direct Connect or any other service or feature, contact us.
Domestic Customer Care
Visitnextel.comforavarietyofCustomerCareservices:
Browsefor information on phones, coverage, rates and other Nextel
services. View and download users guides, try out our interactive virtual
product and service demos, find answers to frequently asked questions,
order accessories, locate service and repair centers, upgrade phone
software, send a message and more.
For self-service on your Nextel account, click onMy Accountto view
your account, pay your bill, add phones to your account, reset your
Voicemail password services and more.
For online assistance, click onContact Usto send us an email request. Our
representatives are committed to assisting you. Every effort will be made to
address your questions or concerns within 24 hours. Contact us to add
Nextel Online and other services, change rate plans, inquire on your bill
and more.
Or, call us at 1-800-639-6111 or dial 611 from your Nextel phone.Nextel Customer Care Page 183
Understanding Status MessagesPage 184
Nextel Terms and Conditions of Service Page 187
Safety and General InformationPage 194
Limited Warranty Information Page 210
Patent and Trademark InformationPage 218 
						

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nextel.com
International Roaming Customer Care
Call us at +1(360) 662-5202 (toll free) from your Nextel phone.
We’ll be happy to give you help, explanations and anything else you need to
enjoy your Nextel service as soon as possible!
Before you contact Nextel Customer Care for service or to resolve an issue, be
sure to have your Nextel Personal Telephone Number, your model number
(located on your phone underneath the battery), and the ID number printed on
your SIM card. You’ll want to record these numbers and keep them handy so
that you can replace the battery prior to contacting Customer Care.
Understanding Status Messages
You may receive status messages under certain conditions. Before contacting
Nextel Customer Care, note the message, numeric code, and the conditions
under which it appeared. The following table lists and describes the status
messages.
NOTE: When your phone cover is closed, the one-line display screen
showsashortenedversionthestatusmessagesdisplayedin
the full-size screen. To see complete status messages, open the
phone cover.
Sta tu s
Messages
(one-line
display)St at u s
Messages
(full-screen
display)Message Description
Not in Srvc.Number Not in
ServiceThe number that you entered is
not valid.
Not Avail. User Not
AvailableThe phone that you called is
either busy, out-of-coverage, or
turned off. Please try again later.
Not Avail.User Not
AuthorizedThe person that you called has not
purchased this service.
Failed Please Try LaterThis service is temporarily not
available. Please try again later.
Busy in Prvt.User Busy in
PrivateThe phone that you called is busy
in a Private Call. 
						

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Understanding Status Messages
Busy in Data User Busy in
DataThe phone that you called is busy
using Nextel Online services or
Nextel Online Dial-Up Service.
RestrictedService
RestrictedThis service was restricted by
Nextel, or this service was not
purchased.
Not Avail. Service Not
AvailableThis feature is not available on
the current network.
System BusySystem BusyThe system is experiencing heavy
traffic. Please try again later.
Failed Service ConflictThis service cannot be enabled
because an incompatible service
has already been turned on.
Tr y A g a i nPlease Try
AgainAn error occurred. Please try
again.
Self Check Self Check
ErrorA fault was detected with your
phone. If this error recurs, note
the error code and contact
Customer Care.
Self CheckSelf Check FailAn operational fault was detected
with your phone. Note the
numeric code, turn your phone
off, and contact Customer Care.
PIN Blocked PIN Blocked
Call Your
ProviderThe incorrect PIN was entered
three consecutive times. You will
be unable to place or receive calls
on youri90cphone. Contact
Nextel Customer Care to have
them obtain the PIN Unblocking
Key (PUK) code. Sta tu s
Messages
(one-line
display)St at u s
Messages
(full-screen
display)Message Description 
						

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nextel.com
Insert SIMInsert SIMYour SIM Card is not being
detected. Please check to ensure
that you have inserted the SIM
Card.
Check SIM Check SIM CardPlease check your SIM Card to
make sure it has been inserted
properly.
No message.Wrong PINYou have entered an incorrect
PIN number.
No message.Wrong CodeYour phone will not accept a non-
Nextel SIM card.
Enter PINEnter PINPlease enter your 4- to 8-digit
SIM PIN code.
Unit Lock Enter Unlock
CodeAuto Phone Lock is activated.
Enter you unlock code.
Low MemoryNew Browser
Message
Memory Full!Warns of low memory for Net
Alerts. Sta tu s
Messages
(one-line
display)St at u s
Messages
(full-screen
display)Message Description 
						

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Nextel Terms and Conditions of Service
Nextel Terms and Conditions of Service
TERMS AND CONDITIONS OF SERVICE: This Agreement starts when you open the
inside package of any phone or accessory equipment (“Equipment”), you (“Customer”)
received with this Agreement, or when you call to activate Nextel wireless
communications services (“Service”), or when you sign this Agreement, whichever
applies. By using the Equipment, Customer applies and subscribes for Services provided
by Nextel (the“Company”) and confirms that Customer has read, understands, agrees to
and accepts the terms and conditions stated herein (the“Agreement”). Should there be
any conflict between the terms and conditions below, and the terms and conditions of any
current Service/Subscriber Agreement between Customer and Company covering the
Equipment accompanying this User’s Guide, the terms and conditions of the current
Service/Subscriber Agreement will control.
1. USE OF SERVICE–Customer acknowledges that it complies with all FCC rules and
regulations. Customer will not use the Service for any unlawful purpose. Customer will
not use the Service in aircraft or in motor vehicles in violation of law, regulation or
ordinance. Customer acknowledges and agrees that all future purchases of Company
Services and Equipment by customer shall be governed by the terms and conditions
contained herein unless Customer and Company enter into a subsequent Service/
Subscriber Agreement. Company may change this Agreement at any time. Any changes
are effective when Company provides Customer with written notice stating the effective
date of the change(s). If Customer elects to use the Services or make any payment to
Company on or after the effective date of the changes, Customer is deemed to have
accepted the change(s). If Customer does not accept the changes, Customer may terminate
Services as of the effective date at the address shown on Customer’s bill. If Services are
terminated before the end of the current billing cycle, (i) no credit or refund will be
provided for unused airtime; and (ii) any monthly recurring charge will not be prorated to
thedateoftermination.
2. CREDIT APPLICATION–This Agreement shall be contingent upon Company’s
approval of Customers credit application. Company may require Customer to update its
credit application or information from time to time. Customer warrants and represents that
all information furnished on the credit application is current, complete, accurate, and true.
If Company subsequently determines that any statements made on the credit application
are false, incomplete and inaccurate, Company may declare Customer to be in default
under this Agreement and may exercise any remedies it has under this Agreement at law
or in equity. Customer understands that Company will rely upon the credit information
provided by Customer, including but not limited to Customer’s social security number or
tax identification number, and other confidential and personal financial and credit
information requested by Company and supplied by Customer, in making a decision to
provide Services. Customer understands that Company may request and verify
Customer’s bank references and perform a credit history check utilizing standard
commercial credit reference services in connection with Company’sreviewofthe
Customer’s credit worthiness. Customer acknowledges that Company may provide
payment history and other billing/charge information to a credit reporting agency for
inclusioninCustomer’s records maintained by such credit reporting agency. Customer
understands that a security deposit or airtime usage limit may be required. 
						

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nextel.com 3. CUSTOMER RADIO EQUIPMENT–Company is not responsible for the installation,
operation, quality of transmission, or maintenance of the Equipment. Any change in
Service or Equipment may require additional programming or Equipment or changes to
assigned codes or numbers which may require programming fees. Company reserves the
right to change or remove assigned codes and/or numbers when such change is reasonably
necessary in the conduct of its business. Customer does not have any proprietary interest
in such codes or numbers. Although Federal and state laws may make it illegal for third
parties to listen in on service, complete privacy cannot be guaranteed. Company shall not
be liable to Customer or to any third party for any eavesdropping on or interception of
communications from Company’sSystem.
4. DEPOSITS–Company has the right, exercisable in its sole discretion at any time or
from time to time, to require Customer to make a deposit to guarantee payment of sums
due hereunder, including Service charges. Customer hereby grants Company, as
applicable, a security interest in such deposits, to secure the payment of all sums due
hereunder as well as the performance of all other payment obligations Customer may have
to the Company whether now existing or hereafter rising. Upon termination of Service,
Company may apply the deposit against any outstanding Service charges of Customer or
any other amount owed to Company. Company reserves the right to interrupt Services if
Service appears to have excessive charges, payments are delinquent, or any unusual
calling patterns are observed on Customer’s account. Such interruption may be done to
protect Customer or Company as the Company determines in its sole discretion, but in no
event shall the Company be liable to the Customer or to any third party by reason of
interrupting or failing to cause an interruption of Service.
5. RATES, CHARGES, AND PAYMENT–Company shall issue invoices for Service.
Monthly Access charges shall be invoiced in advance. Airtime and long distance charges
shall be invoiced in arrears. Customer agrees to pay Company, on a timely basis, for
charges by Company for Service. Customer acknowledges that chargeable time for
telephone calls and Nextel Direct Connect call transmissions originated by a unit begin
when a connection is established with Company facilities. A new Nextel Direct Connect
call is initiated by a call participant if that participant responds more than six (6) seconds
after the other party finishes its Nextel Direct Connect transmission. Customer accepts
responsibility for Airtime charges from incoming telephone calls to its mobile unit from
the time that Customer responds to the call. If Customer disputes any Service charges,
Customer must pay the entire amount set forth in the invoice by the due date and submit a
written explanation within forty five (45) days from the date Company charges Customer
for the disputed Service. If Company determines that an error was made with respect to
any disputed Service charges, Company shall credit Customer’s account in the amount of
the error. If Customer does not pay the amount in dispute owed to Company, Company
may exercise any remedies it may have under this Agreement for non-payment of Service
charges. Company reserves the right to modify any and all elements of the Service charges
at any time and each such modification shall be effective immediately upon the
Company’s communication thereof to Customer, unless the Company’s communication
indicates a later effective date with respect to such modification. Payments which are not
received within thirty (30) days from the date of Company’s communication thereof to
Customer, Customer shall be subject to late payment charges of 1.5% of the disputed
Service charges (or the maximum interest rate permitted by law). The late payment 
						

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Nextel Terms and Conditions of Service
charge is for costs related to the non-timely payment and shall not be deemed an interest
payment. If the parties have agreed that payments are to be made in installments, or on
credit, Customer shall be responsible for paying amounts due as agreed. If Customer does
not make all payments when they are due, such failure shall be a default under this
Agreement and Company shall be entitled to exercise any remedies it may have under this
Agreement or at law or in equity. If the sale of the Equipment is on a credit or installment
basis and the Customer accepts delivery of the Equipment, the Customer may not return
the Equipment or receive a refund or any amounts paid and agrees to continue making
payments as required under this Agreement until the Equipment sale price is paid in full.
6. NONPAYMENT/BREACH–A charge of $25.00 will be made by Company for any
check or negotiable instrument tendered by Customer and returned unpaid by a financial
institution for any reason. Company may demand payment by money order, cashier’s
check, or similarly secure form of payment, at Company’s discretion at any time or from
time to time. If Company obtains the services of a collection or repossession agency or an
attorney to assist Company in remedying Customer’s breach of this Agreement, including
but not limited to the nonpayment for charges hereunder, Customer shall be liable for this
expense. Customer understands that in the event of nonpayment of charges or any other
breach of the terms and conditions of this Agreement, in addition to any other remedies
Company may have, Company may temporarily or permanently terminate Service to
Customer. If Service is terminated and not reconnected within 30 days, all outstanding
payments to be made in installments are accelerated and immediately due in full. If
Company disconnects the Service, Customer shall be liable to satisfy and discharge all
outstanding amounts due and may, at Company’s sole discretion, be required to pay a
reconnect charge of $25.00 per unit, in addition to any advance payment of Service
charges that may be requested by the Company at its discretion, before the Company will
reactivate Service. Company reserves the right to modify the terms of Service as a
precondition to reactivating Service. If the Equipment is purchased on an installment
basis, or credit, the Company may take possession of the Equipment, at any time wherever
the same may be without legal process and without being responsible for loss and damage.
7. NEXTEL ONLINE SERVICES–Nextel Online Services, consisting of certain
applications such as email, data, information and other wireless internet services (the
“Applications”) are part of the Services that can be obtained through Company. Certain
Applications offered by Company or authorized third parties may be compatible with the
Equipment and/or the Service offered by Company. Customer acknowledges and agrees
that there is no guarantee or assurance that the Applications are compatible, or will
continue to be compatible, with Company’s System or any of its Equipment or Service
offerings. Such compatibility or approval from Company of compatibility shall not be
construed as an endorsement of a particular Application or a commitment on the part of
Company that Application(s) will continue to be compatible with the System, Equipment
or Service for any period of time. Company reserves the right, in its sole discretion, to
disable or discontinue any Application for any reason. Use of Nextel Online Services
requires a wireless internet compatible phone, and is subject to any storage, memory or
other Equipment limitation. Only certain internet sites may be accessed, and certain
Nextel Online Services may not be available in all Company Service areas. 
						

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nextel.com 8. APPLICATION CUSTOMER CARE AND SUPPORT–Customer acknowledges and
agrees that in most cases, the developer of an Application is responsible for providing
customer care and Application support to all Customers using the Application. In the
event Customer contacts Company customer care with a problem concerning the use of an
Application, Customer may be referred to the Application developer’s customer care, and
Company shall have no obligation to support such Application.
9. CONTENT; INTELLECTUAL PROPERTY RIGHTS–Company is not a publisher of
third party content that Customer may from time to time access through Nextel Online
Services; therefore Company is not responsible for the content provided by such third
parties, including but not limited to statements, opinions, graphics, photos, music, services
and other information (“Content”),andaccessedbyCustomerthroughNextelOnline
Services. Company gives no guarantee or assurance as to the currency, accuracy,
completeness or utility of Content obtained through Nextel Online Services. Company,
Content providers and others have proprietary interests in certain Content. Customer shall
not, nor permit others, to reproduce, broadcast, distribute, sell, publish, commercially
exploit or otherwise disseminate such Content in any manner without the prior written
consent of Company, Content providers, or others with proprietary interests in such
Content, as applicable.
10. RISK OF LOSS: INSURANCE–Upon Customer’s acceptance of delivery of the
Equipment, all risk of loss, damage, theft, or destruction to the Equipment shall be borne
by the Customer. No such loss, damage, theft, or destruction of the Equipment, in whole
or part, shall impair the obligations of Customer hereunder, including, without limitation,
responsibility for the payment of Service Charges due hereunder. If the Equipment is
purchased on an installment basis, or on credit, Customer agrees to maintain, for the term
of this Agreement, at its own expense, comprehensive public liability and property
damage insurance with respect to its use of the Equipment in an amount not less than the
replacement value of the Equipment, naming Company as co-insured, with all losses
payable to Company. Certificates, evidencing proof of such policy and payment of
premiums, shall be delivered to Company prior to delivery or installment of the
Equipment. Customer shall prepay such premiums as required and shall furnish Company
with proof of such payment at the beginning of the Payment Term and upon the expiration
of any Certificate. Any and all amounts received by the Company under any such policy
shall be applied by Company against the amount of the Equipment Sales Price and any
related charges or fees secured hereby. Failure to provide or maintain the insurance
required above is a breach of the Agreement for which the Company shall be entitled to
exercise any remedies it may have under this Agreement.
11. PROPERTY DAMAGE INSURANCE–If Customer selects Direct Protect insurance
protection, Company will remit the monthly charge for the insurance which appears on
Customer’s bill to The Signal Telecommunications Insurance Services (“Signal”)on
Customer’s behalf. Customer acknowledges that insurance protection is offered by the
Signal, not Company, and that any requests for information or claims regarding the
insurance shall be directed to Signal. Customer acknowledges having received a summary
of coverage, including deductible information, which is also available by calling Signal at
1-888-352-9182. 
						

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Nextel Terms and Conditions of Service
12. TAXES, FEES, SURCHARGES & ASSESSMENTS–Customer is responsible for
all federal, state, and local taxes, fees, surcharges, and other assessments (collectively,
Charges) that are imposed on telecommunications services, other services, and
equipment or that are measured by gross receipts from the sale of telecommunication
services and/or equipment. Such Charges shall include, but are not limited to: excise
taxes; sales and transaction taxes; utility taxes; regulatory fees and assessments; universal
service assessments, telephone relay service (TRS) assessments; recoveries or similar
charges. Customer shall be responsible for such Charges regardless of whether the Charge
is imposed upon the sale of equipment or services, upon Customer, or upon Company. If
any such Charge is determined to be applicable and has not been paid by Customer before
Customer accepts delivery of equipment, Customer shall pay Company the full amount of
any such Charge no later than ten (10) days after receipt of the invoice therefor.
13. COVERAGE AREA–Local Dispatch (Direct Connect), cellular calling, Nextel
Online Services, and respective coverage areas for these Services are subject to change at
any time at the sole discretion of Company.
14. LIMITATION AND CONDITION OF LIABILITY; INDEMNITY - Company does
not assume and shall have no liability under the Agreement for (i) failure to deliver the
Equipment within a specified time period; (ii) availability and delays in delivery of the
Equipment; (iii) damage caused to the Equipment due directly or indirectly to causes
beyond the control of Company, including, but not limited to acts of God, acts of the
public enemy, acts of the government, acts or failure to act of the Customer, its agents,
employees or subcontractors, fires, floods, epidemics, quarantine restrictions, corrosive
substances in the air or other hazardous environmental conditions, strikes, freight
embargoes, inability to obtain materials or services, commotion, war, unusually severe
weather conditions or default of Company’s subcontractors w hether or not due to any such
causes; or (iv) the use of Nextel Online Services, including but not limited to the accuracy
or utility of any information acquired from the Internet through Nextel Online Services; or
Internet Services, Content or Applications whether or not supported by Company.
Without limiting the foregoing, the Company’s sole liability for Service disruption,
whether caused by the negligence of the Company or otherwise, is limited to a credit
allowance not exceeding an amount equal to the proportionate charge to the Customer for
the period of Service disruption. EXCEPT AS O THERWISE SET FORTH IN THE
PRECEDING SENTENCE, IN NO EVENT IS THE COMPANY LIABLE FOR
ACTUAL, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR OTHER INDIRECT
DAMAGES CAUSED BY ITS NEGLIGENCE OR OTHERWISE, NOR FOR
ECONOMIC LOSS, PERSONAL INJURIES OR PROPERTY DAMAGES
SUSTAINED BY THE CUSTOMER OR ANY THIRD PARTIES. Customer agrees to
indemnify, defend, and hold Company harmless from any Customer violations of FCC
rules and regulations or Customer violation of any statutes, ordinances or laws of any
local, state, or federal public authority.
15. COMPLETE AGREEMENT/SEVERABILITY/WAIVER–This Agreement sets
forth all of the agreements between the parties concerning the Service and purchase of the
Equipment, and there are no oral or written agreements between them other than as set 
						

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nextel.com forth in this Agreement. No amendment or addition to this Agreement shall be binding
upon this Company unless it is in writing and signed by both parties (and, in the case of
the Company, by an officer of the Company). Company shall not be bound by the terms
andconditionsinCustomer’s purchase order or elsewhere, unless expressly agreed to in
writing by an officer of the Company. This Agreement becomes effective when accepted
by the Company. Should any provision of this Agreement be illegal or in contravention of
the law, such provision shall be considered null and void but the remainder of this
Agreement shall not be affected thereby. The failure of Company, at any time to require
the performance by Customer of the provisions of this Agreement shall not affect in any
way the right to require such performances at any later time nor shall the waiver by
Company of a breach of any provision hereof be taken or held to be a waiver of
compliance with or breach of any other provision or a continuing waiver of such
provision.
16. ASSIGNMENT/RESALE/GOVERNING LAW–This Agreement may be freely
assigned by Company to any successor of it or any other firm or entity capable of
performing its obligations hereunder, and upon any such assignment, Company shall be
released from all obligations to Customer. Customer may not assign this Agreement, or
resell the services which are subject to this Agreement without prior written consent of
Company. Subject to the restrictions contained herein, this Agreement shall bind and
inure to the benefit of the successors and permitted assigns of the parties hereto. This
Agreement shall be governed by the laws of the Commonwealth of Virginia.
17. NOTICE REGARDING USE OF SERVICE FOR 911 OR OTHER EMERGENCY
CALLS–The Service provided hereunder does not interact with 911 and other emergency
services in the same manner as landline telephone service. Depending on the
circumstances of a particular call, the Service provided hereunder may not be able to
identify your location to emergency services and you may not always be connected to the
appropriate emergency services provider. Additionally, the provision of 911 or other
emergency services may be conditioned on payment of amounts to the governmental
authorities who implement or coordinate access to such services, and Customer agrees that
Company may apportion and pass through such amounts to Customer, which shall be paid
by Customer when due, in connection with Customer’saccesstosuch911orother
emergency services, where available. CUSTOMER AGREES TO HOLD COMPANY
HARMLESS AGAINST ANY AND ALL CLAIMS, DEMANDS, ACTIONS, OR
CAUSES OF ACTION (INCLUDING ALL ACTIONS BY THIRD PARTIES) ARISING
OUT OF THE USE OR ATTEMPTED USE OF THE COMPANY’S SERVICE TO
ACCESS 911 OR OTHER EMERGENCY SERVICES.
18. NO WARRANTY (SERVICE)–COMPANY MAKES NO WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE TO CUSTOMER IN CONNECTION WITH ITS USE OF THE SERVICE.
IN NO EVENT SHALL COMPANY BE LIABLE FOR INCIDENTAL,
CONSEQUENTIAL OR OTHER INDIRECT DAMAGES TO THE FULL EXTENT
THE SAME MAY BE DISCLAIMED BY LAW. CUSTOMER ACKNOWLEDGES
THAT SERVICE INTERRUPTIONS WILL OCCUR FROM TIME TO TIME, AND
AGREES TO HOLD COMPANY HARMLESS FOR ALL SUCH INTERRUPTIONS.