Mitel Sx 200 Ml Pabx Lightware 16 Instructions Guide
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Appendix B - Blank CDE Forms Sheet 2 of 2 8 9 10 11 March 1997 Issue 1 Revision 0 B-59
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Customer Data Entry FORM 38 - ACD KEYS TEMPLATES AGENT TEMPLATE 1 I AGENT TEMPLATE 2 I B-60 Issue 1 Revision 0 March 1997
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Appendix B - Blank CDE Forms Sheet 2 of 5 AGENT TEMPLATE 3 SUPERVISOR TEMPLATE 1 I !li 6 t- 7 t3 9 10 11 ~ 12 13 14 15 TYPE SPEED CALL NUMBER PRIVATE March 1997 Issue 1 Revision 0 B-61
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Customer Data Entry Sheet 3 of 5 SUPERVISOR TEMPLATE 2 SUPERVISOR TEMPLATE 3 11 12 13 14 15 B-62 Issue 1 Revision 0 March 1997
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Appendix B - Blank CDE Forms sheet4of5 SENIOR SUPERVISOR TEMPLATE 1 SENIOR SUPERVISOR TEMPLATE 2 March 1997 Issue 1 Revision 0 B-63
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Customer Data Entry Sheet 5 of 5 SENIOR SUPERVISOR TEMPLATE 3 B-64 Issue 1 Revision 0 March 1997
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Appendix B - Blank CDE Forms FORM 39 - ACD AGENT GROUPS ACD Group Number (1 - 50): ACD Group Name: Sheet of AGENT ID AGENT NAME cos March 1997 Issue 1 Revision 0 B-65
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Customer Data Entry ACD Agent Group Options ‘SELECT OPTIOIW Subfotm of Fom 39 Sheet of ACD Group Number (1 - 50): ACD Group Name: OPTIONS 1 STATUS 1 Aftetwork rmer Ovetflow limer First Status Thteshold Second Status Threshold (mm:ss) 0O:OO - 15:OO (default 0O:OO) (mm:ss) 0O:OO - 54:00 (default 09:OO) (mm:ss) 0O:OO - 54:00 (default 03:OO) (mm:ss) 0O:OO - 54:00 (default 06:OO) ACD Group Number (1 - 50): ACD Group Name: OPTIONS 1 STATUS 1 Aftetwork limer Omflow llmer First Status...
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Appendix B - Blank CDE Forms , FORM 40 - ACD SUPERVISORS Sheet of SENIOR SUPERVISOR ID 1 NAME cos I I March 1997 Issue 1 Revision 0 B-67
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Customer Data Entty ACD Senior Super&or Groups “EXPANW Subfom of Form 40 Sheet of I Senior Supervisor ID: Senior Supervisor Name: B-68 Issue 1 Revision 0 March 1997