Mitel Sx 200 Ml Pabx Lightware 16 Instructions Guide

Form 03 - COS Define 
4.3 This form defines the Classes of Service for the system (see Figure 4-3 for the form 
layout). Classes of Service group together stations with common feature operations 
and restrictions. The PABX accommodates a maximum of 50 Classes of Service. 
Each device (including attendants, data devices and all trunks) are supplied with a 
Class of Service. COS options are listed in groups. Refer to Table 4-2 for the complete 
list of COS options. 
8:33 PM 9-Jf3N-97 alarm status q NO...

Customer Data Entry 
Softkeys 
4-12 
DISABLE/ENABLE: This softkey enables and disables COS options. The DISABLE 
softkey appears when the form shows the enabled options list. Pressing the DISABLE 
softkey followed by pressing the ENTER softkey twice disables the selected option. 
The ENABLE softkey appears when the form shows the disabled options list. Pressing 
the ENABLE softkey followed by pressing the ENTER softkey twice enables the se- 
lected option. 
Note: 1. For those COS options which have a...

Table 4-2 Class Of Service Options 
COS Option Numbers Class Of Service Option Name 
100 Attendant Bell Off 
101 Attendant O/G Restriction/Room Status Setup 
March 1997 Issue 1 Revision 0  

Customer Data Entry 
Table 4-2 Class Of Service Options (continued) 
COS Option Numbers Class Of Service Option Name 
212 Can Flash If Talking to an incoming Trunk 
213 Can Flash If Talking to an Outgoing Trunk 
214 Cannot Dial a Trunk after Fiashina -. 
215 
I -~ 
1 Cannot Dial a Trunk if Holding or in Conference with One 
216 Data Security 
217 Direct To ARS 
218 Directed Call Pickuo -.- 
219 
I 
1 Discriminatina Dial Tone 
220 Do Not Disturb 
221 Clear All Features 
777 Call Forward Inhibit on Hold...

Table 4-2 Class Of Service Options (continued) 
1 COS Otdion Numbers 1 Class Of Service Option Name 
251 Transfer Dial Tone 
252 Broker’s Call with Transfer 
253 1 Call Forward - Don’t Answer Timer (2 - 6 Rings) 
254 1 Call Hold Recall Timer (PBX Telephones) I - IO Minutes 
255 Repeated Camp-On Beeps Timer (5 - 15 Seconds) 
256 UCD Music On Hold Timer (0 - 50 Minutes) 
257 1 Flash Over Trunk 
256 Display Prime as Forwarder 
259 Message Sending 
260 internal / External Split Call Forwarding 
261 1 ONS...

Customer Data Entry 
Table 4-2 Class Of Service Options (continued) 
COS Option Numbers Class Of Service Option Name 
328 Account Code, Forced Entry - Data Long Distance Calls 
I 400 1 Contact Monitor 
I 
401 Call Park 
402 Long Loop (Off-Premise Extensions Only) 
403 Trunk Recall Partial Inhibit 
I 404 1 Recording Failure to Hangup Timer (I - 255 Seconds) I 
500 
501 
502 Override 
Override Announce 
1 
Display ANl/DNlS/CLASS Information 
I 503 1 Display CLASS Name 
I 
600 SUPERSETTel. - Auto-Answer...

Table 4-2 Class Of Service Options (continued) 
COS Option Numbers 1 Class Of Service Option Name 
705 Automatic Overflow From Attendant 
709 Follow External Call Forward 
800 ANI Applies 
801 1 Incoming Trunk Call Rotary 
802 Limited Wait for Dial Tone 
803 
1 SMDR - Drop Calls .z n Digits (0 . . . 11, 0 = disable) 
804 1 SMDR - Drop Incomplete Outgoing Calls 
805 1 Trunk No Dial Tone Alarm 
806 SMDR - Record incoming Calls 
807 
1 SMDR - Display Private Speedcall 
808 1 Special DISA 
809 1 Standard...

Customer Data Entry 
Account Code, Forced Entry - Data Long Dist Calls: Requires an extension to enter 
an account code before making long distance data calls. 
Account Code Forced Entry - External Calls: Forces an extension to enter an ac- 
count code before allowing external calls. 
Account Code Forced Entry - Long Distance Calls: Forces an extension to enter 
an account code before allowing long distance calls. 
ACD - Agent Always Auto-Answer: Allows an ACD agent to be in auto answer mode 
at all...

Attendant Call Block Key: Allows the attendant to block station to station (room to 
room) calls. This feature is part of the Hotel/Motel feature package. 
Attendant Call Forward - No Answer Timer: This sets the Call Forward - No Answer 
timer for the Attendant Automatic Call Forward Feature. 
Attendant Call Forward Setup/Cancel: Allows attendant or sub-attendant to change 
the call forward status of a station in its tenant group. 
Attendant Conference Disable: Disallows the console from making...

Customer Data Entry 
4-20 Attendant Tone Signaling: Allows the console to 
transmit DTMF tones during an 
established call. 
Attendant Trunk Busy Out: Allows the attendant to busy out (and return to service) 
any trunk in the system. 
Automatic Callback: Allows an extension to arrange for a call to a busy extension to 
be completed when that extension becomes idle. 
Automatic Overflow from Attendant: Allows incoming calls not answered within a 
pre-determined period to be rerouted to a recording device...