Mitel Sx 200 El/ml Technicians Handbook

							Routine Maintenance
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Routine
Maintenance
4. When the message “Exit to your local KERMIT session now” 
appears, return to your KERMIT session. 
5. Follow the prompts issued by your local communication application 
software. When prompted, enter the name of the MCC software file 
(remote.fix) to be transferred to the SX-200 and transfer the file. A 
system with a BCC III requires the MCC load before downloading 
the BCC III load.
If the system has a BCC II and the MCC file transfer has completed, 
the maintenance screen shows the message Download/Upload 
Successful.
If the system has a BCC III, the maintenance screen shows the 
status of the software that is on the Flash card.
No BCC III load on Flash card or Main Load not compatible with 
BCC III on Flash card requires you to download a compatible
BCC III load.
The System Identity screen from the Maintenance screen (softkeys 
System/Show/Identity) also shows incompatible loads of software. 
An asterisk beside a load tag in the Load on Flash Card column, 
identifies an incompatiblilty between this bay load and the main load 
on the flash card. If there is an incompatible load, you must 
download another load of BCC III software.
6. If necessary,transfer the compatible BCC III load (bccIII.fix). The 
maintenance screen will again display the status of the software on 
the Flash card.
7. After all the file transfers are complete and at a time of low or no 
traffic, return to the Maintenance application. Select SYSTEM, 
RESTART, then RESET SYSTEM, and then CONFIRM to reset the 
system to activate the new software. After the system has been 
reset, the new load is activated and the previous load is removed 
from the Flash Memory card.
8. Log into Maintenance to verify that the new load was correctly 
downloaded.
9. Restore the database.
Refer to Restoring the Database (page 55). 
						

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SX-200 EL/ML Flash Memory Card Replacement
1. Back up the database.
2. Power down the Control cabinet.
3. Remove the flash memory card and install the new flash
memory card. Make sure the toggle switch on the edge opposite the 
connector edge of the Flash card has the Write Protect disabled. 
After installing the card, look at the facing edge. You should see the 
switch in the down position.
4. Power up the system.
5. Enable new options if new feature options have been purchased.Refer to Backing Up a Customer Database (page 27).
Refer to Powering Down the Nodes (page 57).
Refer to Powering Up the Nodes (page 59).
Refer to Enabling Options or Changing Options (page 35). 
						

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Routine
Maintenance
Upgrading Set Firmware 
Upgrade the firmware for SUPERSET™ 4025, SUPERSET 4090, 
SUPERSET 4125, and SUPERSET 4150 telephones, only if the 
revision on the system is higher than the set revision. The boot code 
and the firmware revision levels must be checked.
Boot Codes
The SUPERSET boot code must be at revision Boot 3.10 or greater or 
the SX-200 system cannot successfully upgrade the set’s firmware. 
The boot code appears when a set is first plugged in.
Firmware Revision Levels
The firmware revision level of the set that you are upgrading must meet 
the firmware revision level stated in SYSTEM maintenance. Use the 
SET_FIRMWARE STATUS maintenance command to identify the 
revision level. 
Firmware Commands
Access the firmware commands in the SYSTEM maintenance level and 
then choose SET_FIRMWARE to obtain the softkeys to qualify your 
target set. See Table 1 on page 34.If you attempt to upgrade a set with a boot code lower than 
3.10, the system will erase the set’s firmware and you will not 
be able to download the new firmware. The set then becomes 
unusable. 
						

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System Log Messages
If a firmware download fails, the reason for the failure will be reported in 
the system logs. If a failure occurs, the download will be aborted and the 
remaining sets on the list will not receive the download.Table 1:  Firmware Commands
Set_Firmware 
Qualifiers Result
STATUS Displays the software revision level the 
set is running and whether the set is 
scheduled for a download. 
DOWNLOAD Erases and updates the firmware on all 
specified sets. The set must be idle and 
the set’s firmware revision must be older 
than the firmware to be downloaded. 
ABORT_DOWNLOAD Removes specified sets from the sched-
uled download.
FORCE_DOWNLOAD Forces the download to occur even if the 
set firmware is newer than the firmware 
being downloaded. This command allows 
a set’s firmware to be returned to a 
previous firmware version when required.
The conditions and restrictions that apply to the firmware
download are described in Upgrading Set Firmware in the
Maintain section of the SX-200 EL/ML Technical Documentation.  
						

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Routine
Maintenance
Enabling Options or Changing Options
Options Are Password Protected
Call the MITEL Order Desk to purchase a new set of options. You will 
receive a new MITEL options password that will enable the options on 
the system. The working hours for the MITEL Order Desk are Monday 
to Friday 8:00 to 18:00 E.S.T.
Enabling Options On a SX-200 EL/ML System
1. Select Customer Data Entry mode.
2. Select Form 04, System Options.
3. Set all purchasable options to match those on the MITEL Options 
Selection Sheet (MOSS). Set all other options as required. Press 
ENTER only once after each entry. 
4. Enter the MITEL options password (from the MOSS sheet received 
with the software); press ENTER twice to activate the purchased 
options.
5. Quit the form.
An E.8 error appears on the MCC if the enabled options and 
purchased options do not match or if the password is incorrect. You 
can still program a system with an E.8 error but the bays will not 
bootup.
Enabling Options On a SX-200 LIGHT/DIGITAL 
System
1. Verify that the correct decryption module is installed for the options 
required. When no system identification is installed, or when invalid 
software is loaded into the system, the default system 
identification number 65535 appears. 
						

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Upgrading an SX-200 IP Node
Upgrading from CD-ROM
.
Installers PC requirements

Windows NT 4.0 or Windows 2000 operating system

FTP server running (with IIS installed)

A communications program such as VT100 or HyperTerm

A serial connection to the SX-200 Maintenance port

Windows 2000 users must clear the browser cache.
You also need

The IP address of the SX-200 IP Node

SX-200 IP Node software CD-ROM

Time: The entire upgrade procedure takes approximately 20 
minutes.
To upgrade the Sx-200 IP Node software
1. Connect both the PC and the SX-200 IP Node to the LAN.
2. Connect the serial cable from the PC to the Maintenance Port on the 
SX-200 IP Node.
3. From your PC, ping the SX-200 IP Node to verify that you have a 
TCP/IP connection. 
4. Insert the Mitel Networks SX-200 IP Node software CD-ROM into 
the CD drive of the installers PC.
5. Run the Setup.exe program from the CD.
6. Select New Installation.The upgrade procedure will install new software in the 
IP Node. 
						

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Routine
Maintenance
7. Choose a location for the installSetup program to install files 
(normally this is C:\intpub\ftproot). The installSetup program 
provides a progress indicator and a log file.
8. Click Finish when prompted. 
You are presented with a text file providing instructions.
9. Launch the communications program that connects to the SX-200 
IP Node Maintenance port.
10. Enter “reboot” to reboot the SX-200 IP Node.
11. Press a key at the Press any key to stop auto-boot prompt to stop 
the auto-boot.
12. At [VxWorks Boot] type “c” and then press Enter.
13. Change the following parameters as indicated:
- Boot device : motfcc
- File name : Boot_Install
- Host inet : 
- User (u) : 
- Ftp password (pw) (blank = use rsh) : 
- Flags (f) : 0x0 (this is the default setting and should not have to be 
changed).
14. Press the reset button on the SX-200 IP Node, or at the PC, enter 
@ to reboot the SX-200 IP Node. 
The software installation takes about 10 minutes. The SX-200 IP 
Node reboots two times. 
						

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Upgrading by Replacing Flash Memory
You can upgrade SX-200 IP Node software by replacing the flash 
memory card in the SX-200 IP Node.
To replace the flash memory card
1. Disconnect all cables from the SX-200 IP Node.
2. Turn the SX-200 IP Node upside down.
3. Remove the six screws on the removable panel, as indicated in the 
figure below.
Do not remove the four screws indicated in the figure. If you 
remove the four screws, components will fall into the interior 
of the box.
Figure 10:  Removing the bottom panel 
						

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Routine
Maintenance
4. Gently flip the panel open. Do not remove the panel. If you remove 
the panel, you might disconnect wires.
5. Pull out the flash memory card.
Figure 11:  Removing the flash memory card
6. Insert the new flash memory card. Orient the card as shown in the 
following figure. The lip that extends from the bottom of the card 
must face the panel. 
						

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Figure 12:  Inserting the flash memory card
7. Gently lower the panel.
8. Replace the six screws.
9. Reconnect the cables to the SX-200 IP Node.