Mitel Sx 200 El/ml Technicians Handbook
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Routine Maintenance 41 Routine Maintenance Trunk SMDR Records Field Summary Table 2: Summary of Fields in Trunk SMDR Records NAME COLUMN FORMAT DEFINITION NOTE Optional Long Call1 z - = 5-9 min % = 10-29 min + = 30 or more min Date 2-6 mm/dd mm = Month dd = Day mm = 01-12 dd = 01-31 Spacer 7 Start Time 8-13 hh:mmp hh = Hours mm = Minutes p = PM (12-hour clock)00-2300-59 Spacer 14 Duration of call15-22 hh:mm:ss hh:mm:ss = duration in hours:minutes:sec- onds hh = 00-18 mm = 00-59 ss = 00-59 maximum = 18:12:15 Spacer 23 Calling Party 24-27 pppp cccc = Extension Number, Tnnn = Trunk Number (CO), Xnnn = Trunk Number (Non-CO), mmmm = Attendant Console Directory Numberc = 0-9, *, #nnn = 001-200 m = 0-9, *, # Spacer 28
Technician’s Handbook 42 Atten- dant29 f * = Attendant -- = Attendant not involved Attendant answered or initiated the call, then transferred it to an extension. Leading Digits30-33 cccc cccc = Access Code (outgoing and tandem calls only) c = 0-9, *, #, left-justified Time to answer (Alter- nate) 30-32 ttt ttt = time in seconds *** = Call unanswered ttt = 000 - 255, leading zeroes output, incoming calls only Digits dialed on the trunk 34-59 xx .... x Up to 26 (20 if metering) digits dialed on the trunk x = 0-9, *, or #; private speed call numbers are not recorded Optional Meter 55-59 mmmmm mmmmm = number of meter pulses mmmmm = 00000 to 65535, leading zeroes output Call Comple- tion Status 60 h A = Answer Supervi- sion B = Callee is Busy E = Caller Error T = TAFAS answered R = Incoming call recalled and was answered by transferer N = Incoming call recalled and was not answered by transferer Outgoing/Incoming Direct/Dial-In Incoming/Dial-In Incoming Incoming/Outgoing Table 2: Summary of Fields in Trunk SMDR Records (Continued) NAME COLUMN FORMAT DEFINITION NOTE
Routine Maintenance 43 Routine Maintenance Speed Call or Call Forward Flags61 C,F, or R C = Number was Speed called (ARS implied) F = Forwarded through External Call Forward R = default (ARS implied) Outgoing - All trunk calls are ARS by default. Called Party 62-65 qqqq cccc = Extension Number Tnnn = Trunk Number (CO) Xnnn = Trunk Number (Non-CO) mmmm = Attendant Console Directory Numberc = 0-9, *, # nnn = 001-200 m = 0-9, *, # Transfer/ Confer- ence Call66 K T = Supervised Transfer X = Unsupervised Transfer C = 3-Way or Conference Spacer 67 Third Party 68-71 rrrr cccc = Extension Number Tnnn = CO Trunk Number Xnnn = Non-CO Trunk Number mmm = Attendantc = 0-9, *, # n = 001 - 200 m = 0 - 9, *, # Spacer 72 Optional Account Code 73-84 aa .... a Length of 1 to 12 digits a = 0-9, space-filled Table 2: Summary of Fields in Trunk SMDR Records (Continued) NAME COLUMN FORMAT DEFINITION NOTE
Technician’s Handbook 44 Optional Spacer 85 Optional System Identifier 86-88 iii Programmed at System leveli = 0-9 iii = 000-999 000 = no code entered Optional Spacer 89 Optional ANI CLASS Digits 90-99 nn .... n Up to 10 digits from an incoming ANI/DNIS or CLASS trunk n = 0-9, *, # Optional Spacer 100-102 Optional DNIS Digits 103-112 dd .... d Up to 10 digits from an incoming ANI/DNIS trunkd = 0-9, *, # Optional Spacer 11 3 Optional CLASS Name114-128 15 char’s Up to 15 characters from an incoming CLASS trunk Table 2: Summary of Fields in Trunk SMDR Records (Continued) NAME COLUMN FORMAT DEFINITION NOTE
Troubleshooting and Repair
47
Troubleshooting
Identifying Faults
Flowchart 1: Getting Started
Ye s
No Flowchart 1:
Power subsystem is faulty.
Check Power Subsystem in the
Control Cabinet.
Check connection between AC mains
and rear of cabinet.
Check connection between PDU and
backplane.
Replace Power Supply
Swap Control Cabinet. Are
all system LEDs on
the Control Cabinet
out? Start
Ye s
No
NoYe s
Is the operating system intact? Check the Main
Control Card’s “active” LED.
NO: any other state (e.g., on steady, off steady).
YES: slow, steady flashing (1 second flash rate).
Maintenance terminal
troubleshootingFlowchart 5:
A
B
Is the maintenance
terminal operating?
(Ensure that maintenance
terminal is connected to
the maintenance port on
the Control Cabinet)
Technician’s Handbook 48 Flowchart 1: continued Is a minor, major or critical alarm LED on? No Ye s Ye s No Wait until the system finishes booting. If a minor, major, or critical alarm is present, start this flowchart again.Flowchart 2: System is not booting. An alarm is present.Flowchart 3: Correcting set / dataset problems. Flowchart 4: AB Is the system in the process of a normal boot?
Troubleshooting and Repair 49 Troubleshooting Flowchart 2: System Is Not Booting Is the Main Control Card in a cycle showing an Eb error code?Ye s No No Is the Main Control Card in a cycle showing any E-0/1/2/3/4/5/6/7/8/9 error codes? If E.8 see p.54.Ye sMain Control Card (or onboard module) failure Reseat all Control Cabinet cards Replace Main Control Card (and/or appropriate modules). Replace Control Cabinet. Flowchart 2: System is not booting. . Boot Error For SX-200 LIGHT, reseat all Control Cabinet cards. Replace the system disks with known good copies (use known good backups because disk drive problems may corrupt the booting disks). Check disk drive cables. Replace disk drives (check that disks are in the correct drive). For SX-200 EL/ML, power down, reseat the Flash card (PCMCIA) , reseat MCC, replace Flash Card, reseat System ID. Any other combination of LEDs and 7-segment LED displays not covered? End Main Control Card or Main Control Cabinet problem Reseat all Control Cabinet cards. Try swapping the suspect Main Control Card in a known working cabinet. Try swapping a known working Main Control Card in the suspect cabinet. Ye s
Technician’s Handbook 50 Flowchart 3: An Alarm Is Present Determine cause & location of the alarm by using REPORTS-SHOW-ALARMS-ALL. => Will show what category (Lines/Trunks/Receivers/PCM Channels) has caused the alarm LOGS-READ-ALL => Will show when and why the device(s) are not available to call processing Determine current status of device by using REPORTS-SHOW-STATUS. => Will provide an immediate indication of status with respect to call processing (SWSTAT) and Maintenance (MTSTAT) Programs An alarm is present.Flowchart 3: Return the device to service by using DIAGNOSTICS-RETURN TO SERVICE. Replace the faulty card or device. (Ref E-docs - Install FRUs) Test the device by using DIAGNOSTICS-TEST. End