Mitel SX-200 DIGITAL Pabx General Description Manual
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Features Description 4.90 UNIFORM CALL DISTFWUTION Description UCD enables a large volume of incoming trunk traffic to be con- centrated onto one or more hunt groups of extensions (agents) within the system. The calls would all be of a similar nature and the Agents would be trained to provide the information/service that the caller is requesting. If all the Agents are busy, the call is routed to a hunt group of recording devices. If the Agents are still busy after the caller listens to the...
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Features Description 4.91 VACANT NUMBER INTERCEPT Description Calls to programmed, but unassigned (vacant) access codes or exten- sion numbers can be routed to a given answering point for completion. This point can be an LDN position on the Attendant Console (see ATTENDANT LDM KEYS) or any valid extension number. Vacant number intercept points can be programmed to be different or the same for DAY, NIGHTl, and NIGHT2 modes of system operation. Conditions If the required programming is not done,...
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Features Description 4.92 VARIABLE TIMERS Description The user can set the actual time-out period for each system timer. Conditions None Programming The various timers can be set via CDE Form 04 (System Options/System Timers}. Some timers are also in CDE Form 03 (COS Define). See Section MITL9108-093-210-NA, Customer Data Entry for further information. Operation Refer to the specific feature. Page 4-107
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Features Description 4.93 VERIFIED ACCOUNT CODES Description Verified account codes allow a user to restrict feature, trunk and extension access by requiring that specific account codes be entered. This feature helps ensure accuracy for accounting purposes, and helps inhibit fraudulent use of DISA lines, outgoing trunks, etc. See also ‘Verified Account Codes - DISA’. Conditions This feature is not available in software Generic 1000. Programming Select System Option 05 (Verified Account Codes)....
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Features Description 4.94 VERIFIED ACCOUNT CODES - (DISA) Description Verified Account Codes can be used to replace Access Codes. DISA trunks can dial an Account Code and have direct access to ARS and dial a Long Distance number. A caller who accesses a DISA trunk can directly dial an Account Code rather than an Access Code. By using an Account Code, each DISA trunk can have access to its own CGS Options. Conditions This feature is not available in software Generic 1000. Programming e See the...
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Features Description 5. STATION FEATURES 5.01 This Part provides a description of the station features (rotary and DTMF sets) for the SX-200@ DIGITAL PABX for software Generic lOOr and Generic 1001. For description of SUPERSET 3TM and SUPERSET qTM features, refer to Sections MITL9108-093-106-NA and MITLS 108-093- 107-NA, respectively. Page 5-l
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Features Description 5.02 ABBREVIATED DIAL ACCESS Description This feature allows extension users to access systemwide prepro- grammed directory numbers using abbreviated dialing. Conditions Reorder tone will be returned if the user enters an invalid abbreviated dial number. Programming Select COS Option 245 (Abbreviated Dialing Access) for the extension. Assign an Access Code for Feature 24 (Abbreviated Dialing Access). Operation To dial an Abbreviated Dial number: l Lift the handset - dial...
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Features Description 5.03 ACCOUNT CODE ACCESS Description An extension may have the option, or be forced to enter an account code for trunk calls. The account code may be one to 42 digits in length and will appear on all SMDR records. See Section MITL9108-093-451-NA, Station Message Detail Recording for further details. Conditions If the Account Code is of the ‘Variable Length’ type, the account code digits must be followed by a “#” (see below, Account Codes), except for the case where the...
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Features Description 5.04 BROKER’S CALL Description The Broker’s Call allows an extension user, while engaged in a call, to hold the first call and originate a new call. Once the new call has been established, the originating extension may alternate between the calls, and carry on a PRIVATE conversation with either party. If the extension originating the Broker’s Call hangs up with a party on hold, the exten- sion will be rung back by the held party. (See also TRANSFER WITH PRIVACY.) An...
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Features Description 5.05 CALL FORWARDING - BUSY Description This feature allows a user to have all calls that are directed to an extension, forwarded either to the Attendant, to a selected extension number within the system, to a hunt group, or to a selected external number (refer to EXTERNAL CALL FORWARDING) when the extension is busy. While the feature is active and the extension is idle, calls may be originated and received normally. Conditions Callbacks will not be affected by this...