Lucent Technologies TransTalk9000 Digital Wireless System MDW 9031/9031DCP Wireless Pocket Phone Installation And Use Manual

Procedures 5  Troubleshooting
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use
 503-801-166 — Issue 3 — October 1999
104
Installation Problems
Symptom Possible Causes Possible Solutions
One or more OUT 
OF SYNC LEDs is 
lit, radio module 
PASS LEDs are not 
lit, or both.Expansion cable is installed in the 
wrong IN or OUT jack, or it is not 
fully inserted into the correct jack.
Carriers were not powered in the 
correct order.
Telephone line cord was 
disconnected and reconnected 
without...

Procedures 
105
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use
503-801-166— Issue 3 — October 1999  
5  Troubleshooting
After you plug the 
radio module into an 
electrical outlet, the 
radio module’s 
POWER LED 
lights, but the PA S S 
LED does not light.Radio module is malfunctioning. Replace the radio module.
After you plug the 
carrier into an 
electrical outlet, the 
PA S S LED of one or 
more radio modules 
does not light.Radio modules are out of 
synchronization.
Radio module is...

Procedures 5  Troubleshooting
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use
 503-801-166 — Issue 3 — October 1999
106
LEDs on the carriers 
were displaying 
correctly according 
to the three self tests 
in “Installing 
Multiple Carriers” 
when you installed 
the carriers and radio 
modules, but now the 
LED conditions have 
changed.Radio module is malfunctioning. Locate the malfunctioning radio module by 
using the following procedure:
1  Power down all carriers.
2  Remove the rightmost...

Procedures 
107
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use
503-801-166— Issue 3 — October 1999  
5  Troubleshooting
Handset Problems
Symptom Possible Causes Possible Solutions
After you press O, 
display does not show 
anything.There is no battery pack in the 
handset.
Battery pack is not inserted properly 
in the handset.
Battery pack is not charged.
Battery pack is defective.Insert a battery pack in the handset.
Reinsert the battery pack in the 
handset.
Place the handset with its...

Procedures 5  Troubleshooting
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use
 503-801-166 — Issue 3 — October 1999
108
You can hear the party 
on the other end, but 
they cannot hear you. 
MUTE appears in the 
handset display.M button was pressed 
inadvertently.Press M again to turn off the 
mute feature.
When placed in the 
battery chargers 
handset cradle, the 
handset does not turn 
off.Battery charger is plugged into an 
electrical outlet controlled by a 
switch, and the switch is turned...

Procedures 
109
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use
503-801-166— Issue 3 — October 1999  
5  Troubleshooting
Battery Problems
Symptom Possible Causes Possible Solutions
Battery icon appears in 
the handset display.This is normal operation for the 
MDW 9031 Pocket Phone.No action is required.
Battery icon flashes in 
the handset display and 
the handset beeps twice.Battery power is low. You have 5 minutes or less of talk 
time left. Either:
•Complete your call, turn the 
handset...

Procedures 5  Troubleshooting
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use
 503-801-166 — Issue 3 — October 1999
110
The SPARE LED in the 
spare battery charging 
compartment turns 
amber instead of red.The battery pack was jostled while in 
the battery charger.Remove then replace the battery 
pack in the charger.
The power cord does 
not fit the battery 
charger.The model 40B battery charger is not 
compatible with the older model 40A 
power cord.Check the label of the power cord 
for a...

Procedures 
111
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use
503-801-166— Issue 3 — October 1999  
5  Troubleshooting
Voice Quality Problems
Symptom Possible Causes Possible Solutions
Handset voice quality 
and range are not as 
good as they were 
before.A competing radio device (for 
example, a wireless bar-code scanner) 
has been installed in the area. Both 
products are competing for the same 
air space and will conflict when both 
are being used.Place the handset in Wireless Test 
Mode...

Procedures 5  Troubleshooting
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use
 503-801-166 — Issue 3 — October 1999
112
(Continued)You have a malfunctioning radio 
module.1  Remove all but one radio 
module from the carrier. (See 
“Removing Radio Module from 
Carrier” in Chapter 4.)
2  Test each radio module 
individually, verifying that the 
POWER and PA S S LEDs on 
each radio module lights when 
the carrier is powered, and that 
the OUT OF SYNC LED is not 
lit.
3  If the PA S S LED does...

Procedures 
113
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use
503-801-166— Issue 3 — October 1999  
5  Troubleshooting
Volume is too low at 
any setting and there is 
noise on the line.Handset or radio module is not 
working properly.
Connection between the radio module 
and the communications system 
switch/control unit is incorrect.
Telephone line may be producing 
noise.Place the handset in Wireless Test 
Mode and determine the signal 
strength and voice quality as 
described in Chapter...