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Lucent Technologies TransTalk9000 Digital Wireless System MDW 9031/9031DCP Wireless Pocket Phone Installation And Use Manual
Lucent Technologies TransTalk9000 Digital Wireless System MDW 9031/9031DCP Wireless Pocket Phone Installation And Use Manual
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TransTalk®9000 Digital Wireless System MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166 Comcode 108626532 Issue 3 October 1999
iMDW 9031/9031DCP Wireless Pocket Phone Installation and Use503-801-166 — Issue 3 — October 1999 Copyright and Legal Notices CopyrightCopyright © 1999 by Lucent Technologies. All rights reserved. Printed in U.S.A. NoticeEvery effort has been made to ensure that the information in this book was complete and accurate at the time of printing. Information, however, is subject to change. The pictures in this book are for illustrative purposes; your actual hardware may look slightly different. This document was prepared by the Product Publications Department of the Global Learning Solutions Division of Lucent Technologies. U.S. offices are located in Denver, CO; Columbus, OH; Holmdel, NJ; and Basking Ridge, NJ. Federal Communications Commission and Industry Canada (IC) InformationFor details, see Appendix B. SecurityToll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf), can result in substantial additional charges for your telecommunications services. You are responsible for the security of your system. There may be a risk of toll fraud associated with your telecommunications system. You are also responsible for programming and configuring your equipment to prevent unauthorized use. Your system administrator should read all documents provided with this product to fully understand the features that can introduce the risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. TrademarksDEFINITY, MERLIN, MERLIN LEGEND, PARTNER, SYSTIMAX, and TransTalk are registered trademarks of Lucent Technologies. Supra is a registered trademark of Plantronics, Inc. WarrantyLucent Technologies provides a limited warranty for this product; see Appendix A. Ordering Information The order number for this book is 503-801-166. The order number for the MDW 9031/9031DCP Wireless Pocket Phone Quick Reference is 503-801-165. To order additional copies of these reference materials, call 1-800-457-1235 or 317-322-6791. To order parts and accessories, see “Ordering Replacement and Optional Parts” in Chapter 4.
Copyright and Legal Notices MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166 — Issue 3 — October 1999 ii Customer SupportIn the continental U.S., call 1-800-628-2888 if you need assistance when installing the Model 117A4 Carrier to use your MDW 9031 Wireless Pocket Phone with a PARTNER, MERLIN, or MERLIN LEGEND System. Consultation charges may apply. In the continental U.S., call 1-800-225-7585 if you need assistance when installing the Model 117A4 Carrier to use your MDW 9031/9031DCP Wireless Pocket Phone with a DEFINITY System, or contact the Lucent Customer Care Center at 1-800-242- 2121. Consultation charges may apply. For all other systems, follow the procedure you normally use to obtain support for your communications system. Outside the continental U.S., contact your Lucent Technologies Representative or local Authorized Dealer.
iiiMDW 9031/9031DCP Wireless Pocket Phone Installation and Use503-801-166 — Issue 3 — October 1999 Contents Copyright and Legal Notices i 1 Introduction 1 About TransTalk® 9000 Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What Is a Wireless Phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 TransTalk 9000 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About the MDW 9031/9031DCP Pocket Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Privacy Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Where Can You Use Your Pocket Phone? . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Additional Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Spare Battery and Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 2 Installing the MDW 9031/9031DCP Pocket Phone 7 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Guidelines for Safe and Efficient Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Basic Safety Precautions for Installation and Use . . . . . . . . . . . . . . . . . . . . . . 8 Additional Safety Instructions for Installation Personnel . . . . . . . . . . . . . . . . . . 10 AC Outlet Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Installation Overview for Radio Modules and Carriers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Radio Module/Switch Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Key Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Positioning a Radio Module or Carrier(s) . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Installing a Single Radio Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Single Radio Module Installation Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . 20 Understanding Carriers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Understanding Your Model 117A3 Carrier. . . . . . . . . . . . . . . . . . . . . . . . . . 21 Understanding Your Model 117A4 Carrier. . . . . . . . . . . . . . . . . . . . . . . . . . 27 Installing a Single Carrier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Installing a Single Carrier on a Shelf or Desk . . . . . . . . . . . . . . . . . . . . . . . . 31 Installing a Single Carrier on a Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Single Carrier Installation Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Installing Multiple Carriers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Mounting and Cabling Multiple Carriers . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Multiple Carrier Mounting and Cabling Self-Test . . . . . . . . . . . . . . . . . . . . . . 46 Installing a Single Radio Module in Each Carrier . . . . . . . . . . . . . . . . . . . . . . 48 Installation Self-Test with a Single Radio Module in Each Carrier . . . . . . . . . . . . . 51 Installing the Remaining Radio Modules . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Installation Self-Test for Remaining Radio Modules. . . . . . . . . . . . . . . . . . . . . 58
Contents MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166 — Issue 3 — October 1999 iv Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Inserting and Removing the Handset’s Battery Pack . . . . . . . . . . . . . . . . . . . . . 60 Changing the Communications System Setting . . . . . . . . . . . . . . . . . . . . . . . 61 Filling Out the Handset Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Battery Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Positioning the Battery Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Installing the Battery Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Inserting a Battery Pack into the Spare Battery Compartment . . . . . . . . . . . . . . . . 66 Removing a Battery Pack from the Spare Battery Compartment . . . . . . . . . . . . . . . 67 Inserting the Handset into the Battery Charger’s Handset Cradle . . . . . . . . . . . . . . 68 Removing the Handset from the Handset Cradle. . . . . . . . . . . . . . . . . . . . . . . 68 3 Using the MDW 9031/9031DCP Pocket Phone 69 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Handset Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Column and Select Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Handset Display (with Backlighting) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Carrying Your Pocket Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Changing the Handset Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Test Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Using Local Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Using Wireless Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 “Waking Up” the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Manually Selecting a Line or Programmed Button . . . . . . . . . . . . . . . . . . . . . . 88 Preselecting a Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Accessing Certain Voice Mail Systems with a DEFINITY System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Battery Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Battery Charger Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91 Extending Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 4 Maintaining the MDW 9031/9031DCP Pocket Phone 95 Removing Radio Module from Carrier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Swapping Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Replacing Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Ordering Replacement and Optional Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Contents vMDW 9031/9031DCP Wireless Pocket Phone Installation and Use503-801-166— Issue 3 — October 1999 5 Troubleshooting 103 Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Handset Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Battery Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Voice Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Range Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Battery Charger Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 6 MDW 9031/9031DCP Pocket Phone Compatibility 121 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 9031 Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 9031DCP Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 MDW 9031 Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Programming and Call Handling Instructions . . . . . . . . . . . . . . . . . . . . . . . . 121 Programming Features for PARTNER, MERLIN, and MERLIN LEGEND Systems . . . . 123 Communications System Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 MDW 9031DCP Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Programming and Call Handling Instructions . . . . . . . . . . . . . . . . . . . . . . . . 135 Programming Features for DEFINITY Systems. . . . . . . . . . . . . . . . . . . . . . . 135 Communications System Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Appendix A: Warranty and Repair Information 141 Lucent Technologies Limited Warranty and Limitation of Liability. . . . . . . . . . . . . . . . . . . . . . 141 Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 In-Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Post-Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Appendix B: Regulatory Information 143 FCC Part 15 Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 IC RSS-210 Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Hearing Aid Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Appendix C: Specifications 145 Index 147 Battery Charger Wall-Mounting Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Contents MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166 — Issue 3 — October 1999 vi
1MDW 9031/9031DCP Wireless Pocket Phone Installation and Use503-801-166 — Issue 3 — October 1999 1 Introduction About TransTalk® 9000 Products Congratulations on the purchase of your new TransTalk 9000 Digital Wireless System MDW 9031/9031DCP Pocket Phone. MDW stands for “Multi-Line Digital Wireless.” The MDW 9031/9031DCP Pocket Phones are the latest additions to the TransTalk 9000 family of wireless products, which also includes the MDW 9000 Telephone, the MDW 9010 Telephone, the MDW 9030P Pocket Phone, and the MDW9031 Dual Zone Pocket Phone. All of these phones are designed to Lucent Technologies’ high standards for convenience, reliability, and innovation. TransTalk 9000 products are designed to work with your communications system (PARTNER ®, PARTNER II, PARTNER Plus, PARTNER Advanced Communications System, MERLIN®, MERLIN II, MERLIN Plus, MERLIN LEGEND®, System 25, System 75, System 85, or DEFINITY®) to provide wireless flexibility. What Is a Wireless Phone? A wireless phone has no handset cord and no telephone line cord, so it is portable. This portability lets you move around freely, without giving up the features of a wired phone. With a wireless phone, you can make and receive calls even when you are away from your desk, thus remaining accessible and responsive to your customers and coworkers as you move around your work area. Time-sensitive work issues will not have to be postponed until you are back at your desk. You can also reduce the number of (sometimes costly) phone calls you must return. TransTalk 9000 System Your wireless phone’s handset is linked with your communications system through a matching radio module, not through the battery charger where the handset sits for charging. Each handset can be used only with the radio module packaged with the handset. The handset and the radio module each have the same unique security code and serial number (on the bottom of the radio module and inside the battery compartment of the handset) to identify the matching pair. There is built-in and secure automatic registration between the handset and radio module, so that your system is ready to use after powering up. Your TransTalk System may have from 1 to 30 wireless phones. In order to use multiple wireless phones within the same zone (area of coverage), you also need a carrier (also known as a backplane). A carrier holds up to six radio modules and synchronizes radio signals for proper operation of multiple phones, ensuring consistent voice quality and range. If you have a key system (for example, PARTNER or MERLIN), you can link up to three carriers supporting up to 18 wireless phones in a single zone; if you have a PBX system (for example, DEFINITY), you can link up to five carriers, supporting up to 30 wireless phones in a single zone. Linked carriers are automatically synchronized with each other. The TransTalk 9000 System enables you to use several different phone and carrier models in the same zone; however, there are some compatibility issues to consider. You need to know the following: •The name of the MDW phone (9000, 9010, 9030P, or 9031, 9031DCP, 9031 Dual Zone), located in the battery compartment of the handset. (For an MDW 9000 phone, you also need to know the Apparatus Code, also located in the battery compartment of the handset.) •The model number of your carrier, located on the left side of the carrier.
About TransTalk® 9000 Products 1 Introduction MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166 — Issue 3 — October 1999 2 The following illustrations show which phone models and carriers can be used together: If you have a Model 117A1 Carrier... If you have aModel 117A3 Carrier, or Model 117A4 Carrier... Note: 117A1, 117A1A, and 117A2 Carriers should be replaced with 117A3 or 117A4 Carriers. (No charge to the customer). Single Carrier Installation Use only... MDW 9000 phones (Code 7815H)You can use... MDW 9000 phones (Code 7815H) MDW 9000 phones (Code 7815H03A) MDW 9010 phones (Code 7815H04A) MDW 9030P phones (Code 7815H05A) MDW 9031 phones (Code 7815H06A) MDW 9031DCP phones (Code 7815H08A) MDW 9031 Dual Zone (Code 781507A) Note: You can use Code 7815H phones together with other phones only in a Model 117A3 or Model 117A4 single carrier installation. MDW 9031DCP Dual Zone (Code 781509A) If you have multiple Model 117A3 or Model 117A4 System Expansion Carriers (or both)... Multiple (5 Max) Carrier Installation Note: Fourth and fifth carriers can be used only with PBX extensions. Use only... MDW 9010 phones (Code 7815H04A) MDW 9030P phones (Code 7815H05A) MDW 9031 phones (Code 7815H06A) MDW 9031DCP phones (Code 7815H08A) Note: Multiple carrier installations must use MDW 9010 phones, MDW 9030P phones, and/or MDW 9031/9031DCP phones. MDW 9000 phones cannot be used in multiple carrier installations. MDW 9031 Dual Zone (Code 781507A)
About the MDW 9031/9031DCP Pocket Phone 3 MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166— Issue 3 — October 1999 1 Introduction About the MDW 9031/9031DCP Pocket Phone The MDW 9031/9031DCP Pocket Phone is not only wireless, but it is also lightweight and pocket-sized. A removable carrying clip and a lanyard are provided with the handset. You can use either the clip or the lanyard for hands-free portability. The MDW 9031/9031DCP also has a headset connector to accommodate an optional headset. You can be notified of an incoming call by either an alerter (which rings) or a vibrator, or both. There is a five- line, user-activated backlit display that shows information you would see on a wired system phone’s display (with the exception of the time), icons representing various handset functions (such as the alerter and the vibrator), and the status of up to 12 telephone lines. The MDW 9031/9031DCP provides Redial, Hold, Mute, Transfer, and Conference buttons, and allows you to program additional features on unused line buttons. Privacy Information The MDW 9031/9031DCP Pocket Phone is designed to protect the privacy and security of your voice conversation. The phone uses continuously changing radio frequencies and digital encoding techniques to make it impossible for eavesdropping to occur through the use of commercially available analog radio scanners. Where Can You Use Your Pocket Phone? The MDW 9031/9031DCP Pocket Phone can be used in most typical office buildings, warehouses, malls, and even outdoor areas such as loading docks. The location of the radio module greatly affects the performance of the MDW 9031/9031DCP. Read the “Positioning a Radio Module or Carrier(s)” section in Chapter 2 to determine the best place to install the radio module. Repeat the tests several times with the radio module positioned in a different location each time. To perform the tests, all you need is an electrical outlet for the radio module and a charged battery pack in the handset.