Lucent Technologies PassageWay Service Provider For PARTNER Communications System Getting Started

Troubleshooting
4-2
General Troubleshooting
This section presents some common problems you might encounter when
configuring the PassageWay Service Provider and while using TAPI
applications (for example, Microsoft Dialer). For each problem, a strategy is
presented that you can follow to isolate and solve your problem.
Problem 1:  When you start the PassageWay Configurator and use the
Auto Detect feature (that is, the Find PassageWay Link dialog box), the
PassageWay Link Not Found message box appears....

Troubleshooting
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  5.  Choose the Continue button in the PassageWay Configurator - COM
Port dialog box and finish configuring the PassageWay Service
Provider.
  6.  If you are using Windows NT 4.0 or later, proceed to Step 8.
   If you are using Windows 95 or Windows 3.1 or later, start Connect
after the PassageWay Service Provider is configured.
¾ If you are using Windows 95, select PassageWay Connect from
the application folder that contains the PassageWay Service
Provider. (The default application...

Troubleshooting
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Problem 2:  You are unable to dial from a TAPI-compliant application.
Perform the following steps:
  1.  Verify that the PassageWay Service Provider was installed and
configured properly.
  2.  If you are using Windows 95 or Windows 3.1 or later, close all
telephony applications, and then run Connect.
  3.  From the Setup menu in Connect, select Test Adapter, and follow
the instructions on the screen.
   If the PassageWay Adapter Test fails, note the error number and refer
to the next...

Troubleshooting
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Problem 6:  You cannot make a call with the speakerphone.
If you are using a TAPI application, like Microsoft Dialer (Dialer is an add-on
package for Windows 3.1x but is provided with Windows 95 and Windows NT
4.x) to operate your PARTNER set, you may encounter a problem. You can
make calls on the phone using the TAPI application. However, if the TAPI
application is running and you try to make a call on the speakerphone
manually, the line will be disconnected. This problem is the...

Troubleshooting
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Problem 8:  The PassageWay Setup screen does not display properly.
On some PCs, depending on the type of video display adapter that is
installed, some of the Setup screens may not display properly. That is, the
background image for Setup may not be totally clear. This is an interaction
with the video adapter and how the adapter switches from one resolution to
another. This does not last throughout the entire Setup session.
Additionally, on some systems, if you move the current...

Troubleshooting
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Problem 11:  You cannot place a consultation call on hold during a
transfer.
If you are in the middle of a transfer, have an established consultation call that
you then decide to place on hold, you will find that you are not able to place
the consultation call on hold. This is a limitation of the service provider that
may be addressed in a future release.
Problem 12:  Your PassageWay adapter is not functioning with a
standard phone.
If you are using a standard phone (that is, analog...

Troubleshooting
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Problem 13:  You cannot make or answer calls via your TAPI application.
If you are trying to use your TAPI application and find that it is unable to
initiate a call or an incoming call is not seen by the application, it is possible
that the PC link to the PARTNER adapter has not been properly established.
To verify whether this is the cause of the failure, you should restart all of your
telephony applications and try the application again.
Please keep in mind that there are many types...

Troubleshooting
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Problem 15:  Your TAPI application completes a conference without a
real conference existing.
If you drop the consultation call or if the party on the other end of the
consultation call hangs-up in midst of setting up a conference, the application
may incorrectly show that the conference was completed. Meanwhile, there is
only one call active on the phone. This is a known problem that will be
addressed in a later release of the service provider.
If you are experiencing this problem,...

Troubleshooting
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Problem 17:  The PassageWay Link is not always detected.
During the installation, you will be asked if you would like the system to search
for your PassageWay link/adapter. If you choose to have this done for you, it
is possible that the link will not be found. Assuming that you know the proper
serial port, you can use the Auto Detect button on the PassageWay
Configurator - COM Port dialog box to verify that the system can find the
PassageWay adapter. Even though the automatic search...

Troubleshooting
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Problem 20:  You have problems placing calls on hold using a standard
phone.
If you are using a standard phone with your PARTNER system and you place
a call on hold, you should not place the handset in the cradle. If you do so,
you will not be able to answer another incoming call. If left out of the cradle,
you will be able to answer incoming calls in addition to reconnecting to the
held call. This problem will be addressed in a later release.
Problem 21:  You are unable to remove...