Lucent Technologies PassageWay Service Provider For PARTNER Communications System Getting Started

Troubleshooting
4-12
Problem 23:  You experience problems while uninstalling the
PassageWay service provider.
While running the UnInstaller on Windows 3.1x, the focus may change from
the UnInstaller to the Program Manager. Assuming your Program Manager is
not maximized, you will see the blue gradient screen of the UnInstaller in the
background. Please give focus to the UnInstaller at this point by using ALT-
TAB until you cycle back to the UnInstaller.
For Windows 3.1x, if you are running SHARE and try...

Troubleshooting
4-13
Problem 25:  A message box appears displaying the message:
A required component of the PARTNER Service Provider is
corrupt.  The registry contains an inconsistent
SwitchType.  Re-installing the PARTNER software may fix
this problem.
Uninstall and reinstall the PassageWay Service Provider.
Problem 26:  A message box appears displaying the message:
A required component of the PARTNER Service Provider is
corrupt. The registry does not contain a valid
PassageWayPath setting....

Troubleshooting
4-14
Problem 30:  A message box appears displaying the message:
A required component of the PARTNER driver (file name)
could not initialize properly. Re-installing the PARTNER
software may fix this problem.
Uninstall and reinstall the PassageWay Service Provider.
Problem 31:  A message box appears displaying the message:
A required registry entry of the PARTNER Service Provider
is missing (PARTNER). Re-installing the PARTNER software
may fix this problem.
Uninstall and reinstall the...

Troubleshooting
4-15
PassageWay Adapter LED
This section describes the error conditions represented by the LED located
next to the Phone jack and Line jack on the PassageWay adapter.
Problem 1:  The LED is “off.”
This indicates that your PassageWay adapter is not receiving power. Make
sure the PassageWay adapter is installed properly. Refer to “Installing the
PassageWay Adapter” in Chapter 2.
If you have verified that the PassageWay adapter is properly connected to
your telephone, yet the LED on the...

Troubleshooting
4-16
Troubleshooting PARTNER
Extension Programming
This section describes some common problems you might encounter while
using PARTNER Extension Programming. For each problem, a strategy is
presented that you can follow to isolate and solve your problem.
Problem 1:  PARTNER Extension Programming does not permit you to
program or read your telephone.
Connect must be running in order for PARTNER Extension Programming to
program and/or read your telephone. If these options are disabled under...

Troubleshooting
4-17
  4.  Start Connect and then run PARTNER Extension Programming again.
If PARTNER Extension Programming failed to read your telephone’s
programming the first time it was run, it will automatically try to read it
now. If this happens, choose the Cancel button in the status dialog
box that appears during the reading process, and choose the OK
button in the message box indicating that the read operation was
aborted by the user.
  5.  In PARTNER Extension Programming, select Read from...

Troubleshooting
4-18
Problem 4:  PARTNER Extension Programming does not run.
You can only run PARTNER Extension Programming with system telephones
that have displays. However, if you are a PARTNER System Manager, you can
perform Centralized Telephone Programming with PARTNER System
Programming for other extensions that have any system or standard
telephones. 

Troubleshooting
4-19
Troubleshooting Connect
This section presents some common problems that you might encounter while
using Connect. For each problem, a strategy is presented that you can follow
to isolate and solve your problem.
Problem 1:  Connect displays the message
: This application
requires a serial port and terminates.
This message indicates that Connect cannot find an available serial port on
your system. This message will most likely appear immediately after you have
completed the installation...

Troubleshooting
4-20
Problem 2:  Connect displays its Communications Error dialog box
within a few seconds after it is run.
This message indicates that Connect cannot communicate properly with your
telephone. This message can appear for one of the following reasons:
„Your PassageWay adapter is not connected properly to your PC serial
port and/or your telephone.
„Your PassageWay adapter is not receiving power from the PARTNER
system.
„Connect is administered to use a different serial port than the one to...

Troubleshooting
4-21
„Insure your PassageWay adapter is receiving power from the
PARTNER system (as indicated by the illumination of the LED).
If you have verified that the PassageWay adapter is properly
connected to your telephone, yet the LED on the adapter is NOT
illuminated, your telephone system wiring may not support the remote
powering of adjuncts. If this is the case, you should consult you
account representative or authorized dealer to obtain the proper wall
supply to power your PassageWay...