Lucent Technologies PassageWay Service Provider For PARTNER Communications System Getting Started

							PassageWay® Service Provider
for PARTNER
® Communications System
Getting Started
560-201-113
Comcode 108328899
Issue 2
August 1998 
						

							Copyright 
Ó 1998 Lucent Technologies560-201-113
All Rights Reserved Comcode 108328899
Printed in U.S.A.Issue 2
August 1998
Notice
While reasonable efforts were made to ensure that the information in this document was complete
and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors
or liability for any direct or consequential damages resulting from use of the information.  Changes
and/or corrections to the information contained in this document may be incorporated into future
issues.  Check the Readme file enclosed with the software to ensure you are aware of any last minute
modifications to this documentation.
Your Responsibility for Your Systems Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for
example, persons other than your companys employees, agents, subcontractors, or persons
working on your companys behalf. Note that there may be a risk of toll fraud associated with your
telecommunications system, and if toll fraud occurs, it can result in substantial additional charges for
your telecommunications services.
You and your System Manager are responsible for the security of your system, such as programming
and configuring your equipment to prevent unauthorized use. The System Manager is also
responsible for reading all installation, instruction, and system administration documents provided
with this product in order to fully understand the features that can introduce risk of toll fraud and the
steps that can be taken to reduce that risk.  Lucent Technologies does not warrant that this product
is immune from or will prevent unauthorized use of common carrier telecommunication services or
facilities accessed through or connected to it.  Lucent Technologies will not be responsible for any
charges that result from such unauthorized use.
Trademark Notice
PassageWay, PARTNER, MLS-34D, MLS-18D, MLS-12D, and MLS-6 are registered trademarks of
Lucent Technologies.
Microsoft and Windows are registered trademarks and Windows NT is a trademark of Microsoft
Corporation.
IBM and PS/2 are registered trademarks of International Business Machines Corporation.
Disclaimer
Intellectual property related to this product (including trademarks) and registered to AT&T
Corporation has been transferred to Lucent Technologies Incorporated.
Any references within this text to American Telephone and Telegraph Corporation or AT&T should be
interpreted as references to Lucent Technologies Incorporated. The exception is cross references to
books published prior to December 31, 1996, which retain their original AT&T titles.
Heritage Statement
Lucent Technologies — formed as a result of AT&T’s planned restructuring — designs, builds, and
delivers a wide range of public and private networks, communication systems and software,
consumer and business telephone systems, and microelectronics components. The world-renowned
Bell Laboratories is the research and development arm for the company. 
						

							Ordering Information
Call:Lucent Technologies BCS Publications Center
Voice 1 800 457-1235 International Voice 317 322-6791
Fax 1 800 457-1764 International Fax 317 322-6699
Write:Lucent Technologies BCS Publications Center
2855 North Franklin Road
Indianapolis, IN  46219
Order:Document No. 560-201-113
Issue 2, August 1998
Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support or assistance,
call the Lucent Technologies National Customer Care Center at 1 800 643-2353.
To Get Help
If you have any questions about or problems with the PassageWay Service Provider that this
Getting Started guide does not resolve, call the Lucent Technologies National Customer Care Center
at 1 800 628-2888 or your local Authorized Dealer.
WWW Home Page
The home page for Lucent Technologies is 
www.lucent.com. To get more information about
PassageWay products, be sure to check the PassageWay home page at
www.lucent.com/passageway. 
						

							Contents
iii
1Introduction1-1
„What is the PassageWay  Service Provider? 1-1
„About This Guide 1-3
„User Responsibilities 1-5
„Conventions Used in This Guide 1-5
„Getting Help 1-6
2 Installing and Configuring the
PassageWay Service Provider
2-1
„Overview 2-1
„New PassageWay Service Provider Users 2-2
„Upgrading the PassageWay Service Provider or
PassageWay Solution 2-3
„PassageWay Service Provider Components 2-4
„PassageWay Service Provider Requirements 2-6
„Before You Begin 2-9
„Installing the PassageWay Adapter 2-10
„Installing the Software 2-14
„Removing the PassageWay Service Provider 2-31 
						

							Contents
iv
3Using PARTNER Extension Programming3-1
„Overview 3-1
„What is PARTNER Extension Programming? 3-2
„System Administration Capabilities 3-7
„Helpful Hints 3-8
„Running PARTNER Extension Programming 3-9
4Troubleshooting4-1
„Overview 4-1
„General Troubleshooting 4-2
„PassageWay Adapter LED 4-15
„Troubleshooting PARTNER Extension
Programming 4-16
„Troubleshooting Connect 4-19
APC Serial PortsA-1
„Overview A-1
„Background A-2
„Workarounds and Solutions to the IRQ Conflict
Problem A-7
„Selecting an Add-On Serial Port Card A-10 
						

							Contents
v
INIndexIN-1 
						

							Figures
vii
2 Installing and Configuring the
PassageWay Service Provider
2-1
2-1. Components of the PassageWay Adapter 2-5
2-2. Connecting the Line Cord to the PassageWay
Adapter 2-11
2-3. Connecting the Modular Phone Cord to the
PassageWay Adapter 2-12
2-4. Find PassageWay Link Dialog Box 2-18
2-5. Sample PassageWay Configurator - COM Port
Dialog Box 2-20
2-6. PARTNER System Version Dialog Box 2-21
2-7. Telephone Models Dialog Box 2-22
2-8. Extension Number Dialog Box 2-23
2-9. Sample Phone Line Information Dialog Box 2-24
2-10. Sample Feature Buttons Dialog Box 2-26
3Using PARTNER Extension Programming3-1
3-1. Sample PARTNER Extension Programming
File for a PARTNER-34D Telephone 3-3
3-2. PARTNER Extension Programming Message
Box 3-10
3-3. Sample Reading Telephone Status Box 3-11
3-4. Sample PARTNER Extension Programming
File 3-12 
						

							Introduction
1
1-1
What is the PassageWay
Service Provider?
The PassageWay® Service Provider is a device driver that enables
applications that are compliant with the Microsoft Windows® Telephony
Application Programming Interface (TAPI) (such as PassageWay Telephony
Manager) to communicate with your telephone and your companys
PARTNER
® Communications System. The PassageWay Service Provider
accepts the basic TAPI requests from your TAPI-compliant application and
translates these requests into instructions to the PassageWay adapter to
control your telephone and interact with your company’s PARTNER system.
The PassageWay Service Provider runs with Microsoft
® Windows® NT Server
4.0 or later, Microsoft Windows NT Workstation 4.0 or later, Microsoft Windows
95, Microsoft Windows version 3.1 or later, and Microsoft Windows for
Workgroups version 3.11 or later and provides you with an interface between
your PC and your companys PARTNER system via your telephone. 
						

							Introduction
1-2
The PassageWay Service Provider software also contains the following
applications:
„PARTNER Extension Programming
PARTNER Extension Programming is an extension programming
application that enables you to program user features and a personal
speed dial list for your PARTNER system telephone from your PC. With
PARTNER Extension Programming, you can create and save multiple
button programming files for your telephone. You can also exchange
these PARTNER Extension Programming files with other PARTNER
Extension Programming users. If you are the System Manager, you can
use PARTNER Extension Programming to perform Centralized
Telephone Programming from your PC for any telephone type and to
program the system speed dial list.
  NOTE:
PARTNER Extension Programming requires a PARTNER system
telephone that has a display.
PARTNER Extension Programming is not available
 on Microsoft
Windows NT Server 4.0 or later or Microsoft Windows NT
Workstation 4.0 or later.
„Connect
Connect is the management software that enables PARTNER Extension
Programming to communicate with your company’s PARTNER system.
PARTNER Extension Programming requires Connect to be running to
program features to your telephone. You must start Connect before you
start PARTNER Extension Programming.
  NOTE:
Connect is not available
 on Microsoft Windows NT Server 4.0 or
later or Microsoft Windows NT Workstation 4.0 or later. 
						

							Introduction
1-3
About This Guide
This document describes how to install, configure, and troubleshoot the
PassageWay Service Provider. This guide contains four chapters, one
appendix, and an index:
„Chapter 1 - Introduction
This chapter describes the structure and content of this guide. This
chapter also provides a brief introduction to the PassageWay Service
Provider.
„Chapter 2 - Installing and Configuring the PassageWay
Service Provider
This chapter describes how to install and configure the PassageWay
Service Provider software.
„Chapter 3 - Using PARTNER Extension Programming
This chapter provides an overview of PARTNER Extension
Programming and describes how to start PARTNER Extension
Programming for the first time.
„Chapter 4 - Troubleshooting
This chapter provides information about possible error conditions and
how to respond to them when you use the PassageWay Service
Provider.
„Appendix A - PC Serial Ports
This appendix provides detailed information about PC serial ports.
„Index
The index provides a quick way of locating information within this
guide.