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Lucent Technologies PassageWay Service Provider For PARTNER Communications System Getting Started
Lucent Technologies PassageWay Service Provider For PARTNER Communications System Getting Started
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Installing and Configuring the PassageWay Service Provider 2-8 The PassageWay Service Provider operates with all versions of the following PARTNER systems: ¾ PARTNER ACS ¾ PARTNER Endeavor ¾ PARTNER II ¾ PARTNER Plus ¾ PARTNER NOTE: Throughout this document, the term PARTNER is used to refer to all of the systems listed above. For caller ID capabilities, you must have: ¾ a PARTNER ACS, a PARTNER Endeavor, or a PARTNER II Release 3.0 or later system. A PARTNER ACS will provide caller ID (if available) for all outside lines connected to the control unit, a 206EC module, or a 400EC module. A PARTNER Endeavor will provide caller ID (if available) for all outside lines connected to the control unit or a 362EC module. A PARTNER II Release 3.0 or later system will provide caller ID (if available) for all outside lines connected to a 206EC module or a 400EC module. ¾ outside lines subscribed to caller ID from your local telephone company. ¾ a system telephone that has a display and a Caller ID Inspect button programmed. The Caller ID Inspect button is a display feature button that shows you call-related information for an incoming call when you are already active on a call.
Installing and Configuring the PassageWay Service Provider 2-9 Before You Begin Before installing the PassageWay Service Provider, you also must know the following information: „the version and release of the PARTNER system your company has (for example, PARTNER ACS R2.0) „the type of telephone you have „the extension number of your telephone „the location and telephone number of each outside line button on your telephone „the location of feature buttons on your telephone „the number of the COM port (for example, COM1, COM2, COM3, COM4, etc.) to which you are connecting the serial cord from the PassageWay adapter. (PassageWay supports up to COM9.) NOTE: If your PARTNER system supports caller ID and you have a system telephone, you should have a Caller ID Inspect button programmed on your telephone. A Caller ID Inspect button enables you to view caller ID information for an incoming call while you are already active on another call. Without a Caller ID Inspect button, the PassageWay Service Provider will present caller ID information for the first call that starts ringing at your telephone, but it will not provide caller ID information for any other calls you receive while you are active on a call.
Installing and Configuring the PassageWay Service Provider 2-10 Installing the PassageWay Adapter This section describes how to connect the PassageWay adapter to your telephone, your PC, and the line jack. The PassageWay adapter provides an interface between the serial port on your PC and the Line jack on your telephone, enabling you to access the PARTNER system from your PC. The PassageWay adapter has a DB-25 connector for 25-pin serial ports. If you have a 9-pin serial port on your PC, use the 9-pin to 25-pin adapter included with PassageWay Solution to connect your PassageWay adapter to your serial port. NOTE: Do not install the PassageWay adapter while you are active on a call. To install the PassageWay adapter: 1. Turn off your PC. 2. Unplug the line cord from your telephone. 3. Connect the line cord to the jack labeled “Line” on the PassageWay adapter (Figure 2-2).
Installing and Configuring the PassageWay Service Provider 2-11 P h o n eL in e Line Cord Figure 2-2. Connecting the Line Cord to the PassageWay Adapter 4. Determine the type of serial port (9 pin or 25 pin) you have on your PC. If you have a 9-pin serial port, you will use the 9-pin to 25-pin adapter. 5. Connect the DB-25 connector on the PassageWay adapter to the serial (COM) port on your PC. If your PC has a 9-pin serial (COM) port, connect the 9-pin to 25-pin adapter to the 9-pin serial (COM) port, and then connect the PassageWay adapter to the 25-pin connector on the 9-pin to 25-pin adapter.
Installing and Configuring the PassageWay Service Provider 2-12 NOTE: You can use an RS-232 cable to connect the adapter to the PC if you do not want to connect the adapter directly to the PC. 6. Connect one end of the 7-foot, 2-pair, modular phone cord (D4BU) to the jack labeled “Phone” on the PassageWay adapter (Figure 2-3). Ph on eL in e Modular Phone Cord (D4BU) Figure 2-3. Connecting the Modular Phone Cord to the PassageWay Adapter
Installing and Configuring the PassageWay Service Provider 2-13 7. Connect the other end of the 7-foot, 2-pair, modular phone cord (D4BU) to the Line jack on your telephone. 8. Check the LED on the PassageWay adapter. The LED is located next to the Phone and Line jacks on the PassageWay adapter. If the red LED is “on,” proceed to Step 9. If the red LED is “off,” proceed to the section “PassageWay Adapter LEDs” in Chapter 4. 9. Turn on your PC. Now, proceed to “Installing the Software.”
Installing and Configuring the PassageWay Service Provider 2-14 Installing the Software This section describes how to install and configure the PassageWay Service Provider. You can modify the PassageWay Service Provider configuration information later by running the PassageWay Configurator. NOTE: If you have an earlier version of PassageWay Solution, you must exit Connect or AT&TConnect (if it is running) before installing the new PassageWay Service Provider. To install the PassageWay Service Provider: 1. Start Windows (if it is not running already). 2. Shut down all telephony applications running on your PC. 3. If you have an earlier version of PassageWay Solution applications (for example, AT&TCall, AT&TConnect, or AT&TBuzz) installed already, perform one of the following steps: ¾ If you do not want to run the earlier version of PassageWay Solution applications again, delete the Connect icon or AT&TConnect icon from your StartUp group (if present). ¾ If you want to run the earlier version of PassageWay Solution applications again, leave the Connect icon or AT&TConnect icon in your StartUp group (if present). Be sure to install the PassageWay Service Provider in the directory that contains the PassageWay Solution applications. If you install the PassageWay Service Provider in a different directory, you must manually change the properties of the Connect icon or AT&TConnect icon in the StartUp group so that it uses the new Connect application. (See your Windows Users Guide to change the properties of an icon in the StartUp group.)
Installing and Configuring the PassageWay Service Provider 2-15 4. If you are installing from diskette, insert diskette #1 of the PassageWay Service Provider software into the diskette drive of your PC. If you are installing from CD-ROM, insert the CD-ROM of the PassageWay Service Provider into the CD-ROM drive of your PC. If you are installing from a shared directory on a network server, proceed to Step 5. 5. Perform one of the following steps: ¾ If you have Windows 95 or Windows NT 4.0 or later: a. From the Task Bar, click on the Start button. The Start menu appears. b. Select Run. The Run dialog box appears. ¾ If you have Windows 3.1 or later, select Run from the File menu of Program Manager. The Run dialog box appears. 6. Depending on whether you are installing from a diskette, CD-ROM, or a shared directory, perform one of the following steps: ¾ If the diskette is in drive A, type a:\setup in the Command Line box, and choose the OK button. If the diskette is in drive B, type b:\setup in the Command Line box, and choose the OK button. ¾ If the CD-ROM is in drive D, type d:\setup in the Command Line box, and choose the OK button. ¾ If you are installing from a shared directory, type the shared directory path (including the drive letter) provided by your Network Administrator and setup in the Command Line box, and choose the OK button. The PassageWay for PARTNER Service Provider Setup dialog box is displayed.
Installing and Configuring the PassageWay Service Provider 2-16 7. Choose the Next button. The Select Destination Directory dialog box appears. This dialog box displays the name of the directory where the PassageWay Service Provider software will be installed by default. 8. If the default directory is unacceptable, choose the Browse button and specify an alternative directory. Otherwise, proceed to Step 9. 9. Choose the Next button. If you are using Windows 95 or Windows NT 4.0 or later, the Select App Folder dialog box appears. This dialog box displays the name of the application folder to which the PassageWay Service Provider icons will be added. Proceed to Step 10. If you are using Windows 3.1 or later, the Select ProgMan Group dialog box appears. This dialog box displays the name of the Program Manager group to which the PassageWay Service Provider icons will be added. Proceed to Step 10. 10. If the default application folder (for Windows 95 and Windows NT 4.0 or later) or program group (for Windows 3.1 or later) is unacceptable, enter the name of the new folder or group to be created or select an existing folder or group. Otherwise, proceed to Step 11. 11. Choose the Next button. The Ready to Install dialog box appears. 12. Choose the Next button. The installation program copies files from the source diskette or CD- ROM to the destination directory. The installation program displays a message box to inform you of its status as it installs files. If you are installing from diskette, insert the requested diskette into the PC when prompted, and choose the OK button.
Installing and Configuring the PassageWay Service Provider 2-17 If you are using Windows 95 or Windows NT 4.0 or later, the Creating Application Folder & Short Cuts message box appears. If you are using Windows 3.1 or later, the Creating Program Group & Icons message box appears. 13. Choose the OK button. The Installation Completed message box appears. 14. Choose the Finish button. If you are using Windows 95 or Windows 4.0 or later, the PassageWay Configurator is launched, and it displays the Find PassageWay Link dialog box. If you are using Windows 3.1 or later, the Configuring PassageWay Service Provider message box appears. Perform the following steps: a. Choose the OK button in the Configuring PassageWay Service Provider message box. The Telephony window appears. b. In the Telephony window, choose the Driver Setup button. The Telephony Drivers dialog box appears. c. Perform one of the following steps: „If the Lucent PassageWay Service Provider is listed in the Telephony Drivers dialog box, select it, and then choose the Setup button. „If the Lucent PassageWay Service Provider is not listed in the Telephony Drivers dialog box: i. Choose the Add button. The Add Driver dialog box appears. ii. Select the Lucent PassageWay Service Provider, and then choose the Add button.