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Lucent Technologies Definity Systems Little Instruction Book For Basic Administration
Lucent Technologies Definity Systems Little Instruction Book For Basic Administration
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DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Routing outgoing calls 65 Overriding call restrictions Note that authorization codes do not override route patterns that are denied. For example, if your ARS tables restrict users from placing calls to Colombia, a caller cannot override the restriction with an authorization code. Tip: Authorization codes are optional. To see if authorization codes are enabled on your system, use display system-parameters customer-options . !SECURITY ALERT: You should make authorization codes as long as possible to increase the level of security. Set the length of authorization codes on the Feature-Related System Parameters screen. Let’s create an authorization code 4395721with a COR of 2. 1. Type change authorization-code 4395721 and press RETURN. The Authorization Code - COR Mapping screen appears. 2. In the AC field, type 4395721. 3. In the COR field, enter 2. 4. Press EN TER to save your changes. Authorization Code - COR Mapping screen Authorization Code - COR Mapping NOTE: 2 codes administered. Use list to display all codes. AC COR AC COR AC COR AC COR AC COR AC COR 9260839 3 ________ __ ________ __ ________ __ ________ __ ________ __ 2754609 4 ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __
Routing outgoing calls 66 ARS Partitioning DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 ARS Partitioning Most companies want all their users to be able to make the same calls and follow the same route patterns. However, you may find it helpful to provide special calling permissions or restrictions to a group of users or to particular phones. NOTE: If you used partitioning on a release prior to R7 and you want to continue to use partitioning, please read this section carefully. The process for setting up partitioning has changed significantly. Tip: Partitioning is an optional feature. Use display system-parameters customer-options to see if Partitioning is set to y and Time of Day Routing is set to n. If Time of Day Routing is y on System Parameters Customer Options, you specify the partition group number (PGN) on the Time of Day Routing Plan screen. Refer to DEFINITY ECS Administrator’s Guide for more information. You can use ARS partitioning to change the call routing plan for up to 8 different user groups within a single DEFINITY ECS. You assign a partition group number (pgn) to each user group and identify different call routing treatments for each pgn. Setting up a partition group Let’s say you allow your employees to make local, long distance, and emergency calls. However, you have a lobby phone for visitors and you want to allow users to make only local, toll-free, and emergency calls from this phone.
DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Routing outgoing calls 67 ARS Partitioning To restrict the lobby phone, you modify the routing for a partition group to enable only specific calls, such as U.S.-based toll-free +1 800 calls, and then assign this partition group to the lobby phone. To enable +1 800 calls for partition group 2: 1. Type list ars route-chosen 18002221000 and press RETURN. You can use any 7-digit number following the 1800 to create an example of the dialed string. The ARS Route Chosen Report for partition group 1 appears. 2. Record the route pattern for the selected dialed string. In our example, the route pattern for 1800 is p1. This indicates that the system uses the Partition Routing Table to determine which route pattern to use for each partition. NOTE: If there is a number (with no p) under Route Pattern on the Route Chosen Report, then all partitions use the same route pattern. You need to use the Partition Routing Table only if you want to use different route patterns for different partition groups. 3. Press CANCEL to return to the command prompt. ARS ROUTE CHOSEN REPORT Location : 1 Partitioned Group Number: 1 Dialed Total Route Call Node Location String Min Max Pattern Type Number 1800___________________ 11 11 p1___ fnpa _____ all
Routing outgoing calls 68 ARS Partitioning DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 4. Type change partition-route-table index 1 and press RETURN. The Partition Route Table screen appears. In our example, partition group 1 can make 1800 calls and these calls use route pattern 30. 5. In the PGN2 column that corresponds to Route Index 1, type 30 and press ENTER. This tells the system to use route pattern 30 for partition group 2 and allow partition group 2 members to make calls to 1800 numbers. Assigning a phone to a partition group To assign an extension to a partition group, you have to first assign the partition group to a class of restriction (COR) and then assign that COR to the extension. To assign a class of restriction (COR) to partition group 2. 1. Type list cor and press RETU RN. Partition Routing Table Routing Patterns Route Index PGN 1 PGN 2 PGN 3 PGN 4 PGN 5 PGN 6 PGN 7 PGN 8 ----- ----- ----- ----- ----- ----- ----- ----- ----- 1 __30 __30 ____ ____ ____ ____ ____ ____ 2 ____ ____ ____ ____ ____ ____ ____ ____ 3 ____ ____ ____ ____ ____ ____ ____ ____ 4 ____ ____ ____ ____ ____ ____ ____ ____ 5 ____ ____ ____ ____ ____ ____ ____ ____ 6 ____ ____ ____ ____ ____ ____ ____ ____ 7 ____ ____ ____ ____ ____ ____ ____ ____
DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Routing outgoing calls 69 ARS Partitioning The Class of Restriction Information screen appears. Class of Restriction Information screen 2. Choose a COR that has not been used and press CANCEL. In our example, select 3. 3. Type change cor 3 and press RETU RN. The Class of Restriction screen appears. Class of Restriction screen CLASS OF RESTRICTION INFORMATION COR COR Description 0 1 supervisor 2 telecommuting 3 CLASS OF RESTRICTION COR Number: 3 COR Description: lobby FRL: 0 APLT? y Can Be Service Observed? n Calling Party Restriction: none Can Be A Service Observer? n Called Party Restriction: none Time of Day Chart: _ Forced Entry of Account Codes? n Priority Queuing? n Direct Agent Calling? n Restriction Override: none Facility Access Trunk Test? n Restricted Call List? n Can Change Coverage? n Access to MCT? y Fully Restricted Service? n Category For MFC ANI: 7 Send ANI for MFE? n_ Add/Remove Agent Skills? n MF ANI Prefix: ______ Automatic Charge Display? n Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n Can Be Picked Up By Directed Call Pickup? n Can Use Directed Call Pickup? n Group Controlled Restriction: inactive
Routing outgoing calls 70 ARS Partitioning DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 4. Type a name for this COR in the COR Description field. In our example, type lobby. 5. Enter 2 in the Partition Group Number field. Tip: The Partition Group Number field appears only when Time of Day Routing is n on the System Parameters Customer Options screen. Otherwise, you specify the partition group number (PGN) on the Time of Day Routing Plan screen. For information on Time of Day Routing, refer to DEFINITY ECS Administrator’s Guide. 6. Press EN TER to save your changes. Now assign COR 3 to the lobby phone at extension 1234: 1. Type change station 1234 and press RETURN. The station screen for 1234 appears. 2. In the COR field, enter 3. 3. Press EN TER to save your changes.
DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Enhancing system security 71 Assigning and changing users Enhancing system security This section explains how to add and modify user logins. It also provides an introduction to phone system security issues. It describes possible security problems you should be aware of and gives you instructions for detecting these problems. Tip: If your organization has not yet completed the Service Agreement Indemnity Enhancement Certification, we highly recommend that you call the Security Hotline at the World-class Customer Service Center (+1 800 643 2353) and ask how to become certified. When you complete this certification and administer your DEFINITY system according to Lucent’s fraud prevention requirements, Lucent will indemnify your organization for charges associated with toll fraud. Assigning and changing users The system allows you to add or change user logins as needed. When you want to add or change a login, remember the following DEFINITY system security requirements: na login must be 3 to 6 alphanumeric characters in length na password must be from 4 to 11 alphanumeric characters in length and contain at least one non-alphabetic character Note that to create or change logins for G3V3 and later releases, you must login as a superuser with administrative permissions.
Enhancing system security 72 Assigning and changing users DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Assigning new logins and passwords As you work as an administrator, you may be fortunate enough to have help administering your switch or you may want to have an assistant make changes to the switch while you are out of the office. In these cases, you should set up a new user in the system and limit what this individual can do. As you’ll see, adding logins is very easy. Tip: You increase system security when you choose the longest possible password with a mix of lowercase and uppercase numbers and letters. The following example shows you how to add a new login called angi3 with a password of b3stm0m. To add this user and password, log in with a superuser ID and complete the following steps: 1. Type add login angi3 and press RETU RN . Use the new login name as part of the add command. The Login Administration screen appears. The Login’s Name field shows the name you typed in the add command; other fields contain defaults.
DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Enhancing system security 73 Assigning and changing users Login Administration screen 2. Complete the following fields: nPassword of Login Making Change This is your password. nLogin’s Password Assign an initial password for the new login. We’ll type in b3stm0m as part of our example. The password does not appear on the screen as you type. nRe-enter Login’s Password 3. Press EN TER to save your changes. LOGIN ADMINISTRATION Password of Login Making Change: LOGIN BEING ADMINISTERED Login’s Name: angi3 Login Type: customer Service Level: non-super-user Disable Following a Security Violation? y Access to INADS Port? n LOGIN’S PASSWORD INFORMATION Login’s Password: Reenter Login’s Password: Password Aging Cycle Length (Days): LOGOFF NOTIFICATION Facility Test Call Notification? y Acknowledgment Required? y Remote Access Notification? y Acknowledgment Required? y
Enhancing system security 74 Assigning and changing users DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Setting login permissions Once you add the new user, you should review the user’s command permissions and modify them, if necessary. To review command permissions for our new example login: 1. Type change permissions angi3 and press RETU RN. Use the new login name as part of the add command. The Command Permission Categories screen appears. Command Permission Categories screen 2. If you want the default permissions, press CANCEL. 3. If you want to change any permissions, enter y to give the user access or n to restrict access for each permission type. 4. Press EN TER to save your changes. COMMAND PERMISSION CATEGORIES Login Name: angi3 COMMON COMMANDS Display Admin. and Maint. Data? n System Measurements? n System Mgmt Data Transfer Only? n ADMINISTRATION COMMANDS Administer Stations? n Administer Features? n Administer Trunks? n Administer Permissions? n Additional Restrictions? n MAINTENANCE COMMANDS Maintain Stations? n Maintain Switch Circuit Packs? n Maintain Trunks? n Maintain Process Circuit Packs? n Maintain System? n