Lucent Technologies Definity Systems Little Instruction Book For Basic Administration

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Keeping records 
85 Paper records 
Keeping records
Record keeping plays a vital role in system administration. Your 
records should provide a current status of what hardware and 
features are installed on your system. Your records also help you 
determine which phone features are available for your users. 
Whether you are the administrator of a new or existing switch, 
follow your own company policy concerning keeping records. 
We have included the information below only as a guide. Our list 
contains different types of information for you to consider, but 
you need to determine which method of record keeping works 
best for you and your organization.
Paper records
Your DEFINITY switch keeps an electronic record of your 
system configuration and any changes you make.
A common method for keeping paper records is to print copies of 
screens and reports so you have backup copies of the information 
stored on your system. If you use this method, be sure to keep the 
copies in a safe and easy-to-access location.
If you end a list or display command with the command 
print, the 
system prints a paper copy of the selected list or display screen to 
the slave printer associated with the administration terminal. 
						

							Keeping records 
86 Paper records 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
For example, to print a list of stations that are currently 
administered on your system, complete the following steps at the 
command prompt:
1. Type 
list station print and press RETURN.
Tip:
To print a screen or report to the system printer, end a list or 
display command with the word 
schedule. The system then 
prompts you to select to print immediately or schedule printing,
For more information about generating reports, refer to Little 
Instruction Book for advanced administration or to System 
Monitoring and Reporting.
System information
You should keep current copies of each of the following system 
lists in your records. If you ever need to replace information 
because of a system failure, these lists help Lucent rebuild your 
system.
Use the following commands to print general system lists, and 
save these lists as your paper records:
ndisplay dialplan print — prints your dialing parameters
ndisplay system-parameters customer-options print —
prints the current software version and shows which 
features have been enabled on your system
ndisplay system-parameters features print — prints the 
parameter settings for features on your system
ndisplay feature-access-codes print — prints the current 
feature access codes by feature 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Keeping records 
87 Paper records 
nlist configuration all print — prints your slot and port 
assignments
nlist extension-type print — prints information for each 
extension on your system
nlist station print — prints information for each station on 
your system
nlist data print — prints information for each data module 
on your system
nlist type group print — where type can be replaced with 
hunt, trunk, pickup, and so on. Prints parameters for the 
specified group.
nlist coverage path print — prints each defined coverage 
path and each of the coverage points
In addition to the above reports, you may want to periodically 
print other lists, traffic reports, or security reports to monitor the 
use of your system.
Specific extension information
You’ll probably want to keep both system and individual 
extension records. To keep extension records, print a copy of the 
station form for each extension. 
For example, to print a station form for extension 4567:
1. Type 
display station 4567 print and press RETURN.
As another example, to print a station form for data module 5567:
1. Type 
display data 5567 print and press RETU RN . 
						

							Keeping records 
88 Paper records 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Other information
You may find that you want to keep track of information that is 
not stored on the system and is specific to your company, such as:
nswitch locations and handles (names)
ngroups of extensions you’ve reserved for certain 
departments or types of lines
nlogin names and privileges
ncustomized soft-key assignments
Basically, you can track whatever information is appropriate for 
your company. And you can decide whether you want to keep just 
paper copies or perhaps design a computer database to track all 
your system information. It is up to you. 
Remember that the better records you keep, the better able you’ll 
be to solve problems, reconstruct information, and make the best 
use of the features on your DEFINITY system. 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Keeping records 
89 Preparing to contact Lucent 
Preparing to contact Lucent
Do you need to call Lucent for additional information or help in 
solving a problem?
If you do, please have the following information handy. This 
helps the person taking your call find the answer to your question.
nYour installation location ID (also called your IL)
(Write your IL number here for easy reference)
nYour name
nYour phone number (in case we need to call you back)
nYour company’s main listed phone number
nThe task you want to accomplish, complete with all the 
numbers involved in the task (for example, extensions or 
phone numbers, trunk group numbers, phone types, or 
report types)
Once you gather the information you need, refer to ‘‘How to get 
help’’ on page xvi for a list of Lucent support organizations and 
their phone numbers. 
						

							Keeping records 
90 Preparing to contact Lucent 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Notes 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Glossary 
91  
GLGlossary
A
Abbreviated Dialing
A feature that allows callers to place calls by dialing just one or two digits.
access code
A dial code used to activate or cancel a feature or access an outgoing trunk.
analog phone
A phone that receives acoustic voice signals and sends analog electrical 
signals along the phone line.
ARS partitioning
A feature that allows you to route calls differently for different groups of 
users.
attendant
A person at a console who provides personalized service for incoming callers 
and voice-services users by performing switching and signaling operations.
attendant console
The workstation used by an attendant. The attendant console allows the 
attendant to originate a call, answer an incoming call, transfer a call to 
another extension or trunk, put a call on hold, and remove a call from hold. 
Attendants using the console can also manage and monitor some system 
operations. 
						

							Glossary 
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DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Audio Information Exchange (AUDIX)
A fully-integrated voice-mail system. Can be used with a variety of 
communications systems to provide call-history data, such as subscriber 
identification and reason for redirection.
Automatic Alternate Routing (AAR)
A feature that routes calls to alternate routes when facilities are unavailable.
Automatic Call Distribution (ACD) 
A feature that gives users more flexibility in routing calls to hunt group 
agents. ACD also allows external measurement systems such as BCMS and 
CentreVu
® CMS to be used.
Automatic Circuit Assurance (ACA)
A feature that tracks calls of unusual duration to facilitate troubleshooting.
Automatic Route Selection (ARS)
A feature that allows the system to automatically choose the least-cost route 
for toll calls.
B
barrier code
A security code used with Remote Access to prevent unauthorized access.
bridge (bridging)
The appearance of a phone’s extension at one or more other phones.
bridged appearance
A call appearance on a phone that matches a call appearance on another 
phone for the duration of a call. 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Glossary 
93  
C
call appearance
For the phone or attendant console, a button labeled with an extension and 
used to place outgoing calls, receive incoming calls, or hold calls. Lights 
next to the button show the status of the call appearance.
Call Detail Recording (CDR)
A feature that records call data.
Call Vectoring
A feature that allows users to provide flexible, customized call handling by 
writing a series of instructions in a simple programming language.
carrier
An enclosed shelf containing vertical slots that hold circuit packs.
centum call seconds (CCS)
A CCS is a unit for measuring call traffic. One CCS equals 100 seconds. Call 
traffic for a facility, such as a hunt group or phone, is scanned every 100 
seconds. If the facility is busy, it is assumed to have been busy for the entire 
scan interval. There are 3600 seconds per hour, so a facility that is busy for 
an entire hour will be measured as being busy for 36 CCS.
central office (CO)
The location of phone switching equipment that provides local phone service 
and access to toll facilities for long-distance calling.
circuit
A channel or transmission path between two or more points.
Class of Restriction (COR)
A feature that defines call-origination and call-termination restrictions. 
						

							Glossary 
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DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Class of Service (COS)
A feature that determines whether users can activate certain features.
coverage answer group
A group of phones that ring simultaneously when a call is redirected to it.
coverage path
The order in which calls are redirected to alternate phones.
coverage point
An extension designated as an alternate phone in a coverage path.
D
data module
A digital interface device between the switch and data equipment.
Direct Department Calling (DDC)
A method for distributing hunt group calls to agents. The switch searches 
through all the hunt group extensions in order, starting with the first 
extension. As soon as the switch finds an available extension, it connects the 
call. Compare to Uniform Call Distribution (UCD).
E
Expert Agent Selection (EAS)
A feature allowing incoming calls to be routed to specialized groups of 
agents within a larger pool of agents.
extension
A number by which calls are routed through a communications system.