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Lucent Technologies Definity Systems Little Instruction Book For Basic Administration
Lucent Technologies Definity Systems Little Instruction Book For Basic Administration
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Copyright Ó 2000, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to prevent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. Lucent Technologies Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call Technical Service Center Toll Fraud Intervention Hotline at +1 800 643 2353. Federal Communications Commission Statement Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. Ordering Information Call: Lucent Technologies Publications Center Voice +1 888 582 3688 Fax +1 800 566 9568 International Voice 317 322 6416 International Fax 317 322 6699 Write: 2855 N. Franklin Rd. Indianapolis, IN 46219 USA Order: Document No. 555-233-756, Issue 1 Comcode 108600842, April 2000 You can be placed on a Standing Order list for this and other documents you may need. Standing Order will enable you to automatically receive updated versions of individual documents or document sets, billed to account information that you provide. For more information on Standing Orders, or to be put on a list to receive future issues of this document, please contact the Lucent Technologies Publications Center. European Union Declaration of Conformity Lucent Technologies Business Communications Systems declares that DEFINITY equipment specified in this document conforms to the referenced European Union (EU) Directives and Harmonized Standards listed below: EMC Directive89/336/EEC Low Voltage Directive73/23/EEC The “CE” mark affixed to the equipment means that it conforms to the above Directives. Acknowledgment This document was prepared by the Product Documentation Development group, Lucent Technologies, Denver, CO USA.
iii DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Easy reference Pencil in your information below. (shows example only) Cabinets (cabinet #3 is a remote cabinet in the downtown office) ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ Boards (TN754 = 4 wire digital, can be used with any digital) ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ Extension range (8000-8999=DID) ________________________________________________________ ________________________________________________________ ________________________________________________________ Coverage paths (Coverage path #1 = 3 rings, covers to AUDIX) ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ Hunt groups (h4=audix 84) ________________________________________________________ ________________________________________________________ ________________________________________________________ Trunk groups (group 1 = CO trunks for outside calls) ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ Feature access codes (*21=Abbrev dialing list 2) ________________________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________
DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 iv Credits Patrons Jeff Akers, Curtis Weeks Supporters Ed Cote, Randy Fox, Jerry Peel, Pam McDonnell Writers Renee Getter, Cindy Bittner, Kim Livingston Graphics Laurie King, Karen Consigny Production Meg Harrington Contributors Cathi Schramm, Robert Plant, John O’Keefe Web/CD Production Ellen Heffington, Jacki Rosellen Special Thanks to Kim Santich — Customer Champion; Steven Gaipa — Marketing; Rick Thompson — DEFINITY User Group; Doug Schneider, Marcia Bubeck, Barry Bunch, Dan Selvig, and Pat Dolphin — DEFINITY Helpline; Sherilyn McDaniel, Norma Kugler, and Dorothy Quintana — Lucent Switch Administrators
v DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Welcome ix nWhy this new book?ix nWe wrote this book for you!ix nWhat information is in this book?x nHow to use this bookxi nSecurity concernsxiii nTrademarks and service marksxiii nRelated booksxiv nTell us what you think!xiv nHow to get this book on the webxv nHow to order more copiesxv nHow to get helpxvi Getting started 1 nOverview of DEFINITY systems1 Example DEFINITY system3 Phone types4 nAccessing your system5 Logging into the system5 Setting the system time and date6 Saving changes7 Logging off the system10
vi DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Planning the DEFINITY system 11 nUnderstanding the dial plan11 Displaying your dial plan14 Modifying your dial plan14 Adding extension ranges14 Adding feature access codes15 nChanging feature access codes16 Managing phones 17 nAdding new phones17 Gathering necessary information18 Physically connecting the phone20 Completing the station screens20 Using station templates to add phones22 Using an alias23 Adding or changing feature buttons25 nCustomizing your phone27 nUpgrading phones28 nSwapping phones29 nRemoving phones30
vii DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Managing features 33 nChanging feature parameters33 nSetting up abbreviated dialing35 nCreating pickup groups38 nSetting up call forwarding40 nCreating coverage paths41 Defining time-of-day coverage44 Creating coverage answer groups46 Defining coverage for calls redirected to external numbers47 Defining telecommuting coverage51 nSetting up bridged call appearances53 Routing outgoing calls 57 nWorld class routing57 Understanding ARS analysis58 Managing calling privileges59 Displaying ARS analysis information60 nModifying call routing60 Adding a new area code or prefix60 Using ARS to restrict outgoing calls63 nOverriding call restrictions64 nARS Partitioning66 Setting up a partition group66 Assigning a phone to a partition group68
viii DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Enhancing system security 71 nAssigning and changing users71 Assigning new logins and passwords72 Setting login permissions74 Changing passwords75 Changing logins76 nPreventing toll fraud76 Top 11 tips to help prevent toll fraud77 nUsing reports to detect problems79 Call Detail Recording79 Security Violations Notification80 Keeping records 85 nPaper records85 nPreparing to contact Lucent89 Glossary 91 Index 99 Helpful Lucent web sites Inside back cover
DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Welcome ix Why this new book? Welcome Why this new book? You’ve told us that you want step-by-step instructions on everyday administration tasks for your DEFINITY system, and we’ve been listening. This book contains the information you need for basic telephone system administration. Some steps may vary a bit between the different versions of the DEFINITY system, but the instructions provided will help you through the most basic operations. If you are familiar with earlier versions of this book, you will notice some changes. The fields on some screens have changed, we’ve moved the area code instructions to a new section on routing, and have given troubleshooting its very own book, DEFINITY System’s Little Instruction Book for basic diagnostics. We wrote this book for you! Use this book if you are a DEFINITY system administrator. Use it before you attend training, and take it with you to your class. Mark it up, make notes in it, and use it daily even after you complete training. If you are a new administrator taking over the position from someone else, or you are filling in for your company’s regular administrator, or if you simply want to refresh your memory, this book is for you.
Welcome x What information is in this book? DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 What information is in this book? The Little Instruction Book for basic administration is divided into sections to guide you through your day-to-day operations. Getting started provides an overview of the phone system and types of phones. It provides instructions for logging in, saving changes, and logging off. Planning the DEFINITY system explains how to read and update your dial plan. It also explains how to change feature access codes. Managing phones explains how to add, change, and remove phones from your system. It also explains how to alias phones and how to customize a phone for your system administrator. Managing features explains how to administer useful features including abbreviated dialing, pickup groups, call forwarding, call coverage, and bridged appearances. Routing outgoing calls explains how to add area codes and prefixes. It also includes instructions for setting up ARS partitioning and authorization codes. Enhancing system security explains how to add and change user logins and passwords. It also provides an overview of security issues related to DEFINITY systems. Keeping records provides guidelines for keeping records and explains how to print certain system reports. It also explains how to contact the DEFINITY helpline and lists what information you should gather before you call.