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Lucent Technologies Definity Systems Little Instruction Book For Basic Administration
Lucent Technologies Definity Systems Little Instruction Book For Basic Administration
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DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Planning the DEFINITY system 15 Understanding the dial plan To add this set of extensions to the dial plan: 1. Type change dialplan and press RETURN. The Dial Plan Record screen appears. 2. Move the cursor to the 3rd row in the 4th column. 3. Type extension in the selected field. 4. Press EN TER to save your changes. Adding feature access codes As your needs change, you may want to add a new set of feature access codes for your system. Before you can assign a fac on the Feature Access Code screen, it must conform to your dial plan. In our example, if you want to assign a feature access code of 33 to Last Number Dialed, first you need to add a new fac range to the dial plan. To add a fac range from 30–39: 1. Type change dialplan and press RETU RN. The Dial Plan Record screen appears. 2. Move the cursor to the 3rd row and the 2nd column. 3. Type fac in the selected field. 4. Press EN TER to save your changes.
Planning the DEFINITY system 16 Changing feature access codes DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Changing feature access codes Feature access codes (FAC) allow users to activate and deactivate features from their phones. A user who knows the fac for a feature does not need a programmed button to use the feature. For example, if you tell your users that the fac for the Last Number Dialed is *33, then users can redial a phone number by entering the fac, rather than requiring a Last Number Dialed button. Many features already have factory-set feature access codes. You can use these default codes or you can change them to codes that make more sense to you. However, every fac must conform to your dial plan and must be unique. For more information about the dial plan, refer to ‘‘Understanding the dial plan’’ on page 11. Let’s try an example. If you want to change the feature access code for Call Park to *72: 1. Type change feature-access-codes and press RETURN. The feature access code (fac) screen appears. 2. Move the cursor to the Call Park Access Code field. 3. Type * 72 in the access code field over the old code. 4. Press EN TER to save your changes. If you try to enter a code that is assigned to a feature, the system warns you of the duplicate code and does not allow you to proceed until you change one of them. Tip: To remove any feature access code, merely delete the existing fac and leave the field blank.
DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Managing phones 17 Adding new phones Managing phones This section explains how to add, swap, or remove the phones on your system. This section also gives you tips for customizing your own phone so it has the feature buttons you need for many administration and troubleshooting tasks. Note that this section does not tell you how to administer attendant consoles or IP softphones. If you need to add or modify an attendant console or IP softphone, refer to DEFINITY ECS Administrator’s Guide. Adding new phones When you are asked to add a new phone to the phone system, what do you do first? To connect a new phone you need to do three things: nfind an available port nwire the port to the cross-connect field or termination closet ntell the telephone system what you’re doing Before you can determine which port to use for the new phone, you need to determine what type of phone you are installing, what ports are available, and where you want to install the phone.
Managing phones 18 Adding new phones DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Gathering necessary information 1. Determine whether the phone is an analog, digital, ISDN, or hybrid set. You need this information to determine the type of port you need, because the port type and phone type must match. If you do not know what type of phone you have, refer to ‘‘Phone types’’ on page 4 for a list of phones by model number. 2. Record the room location, jack number, and wire number. You may find this information on the jack where you want to install the phone, recorded in your system records, or from the technician responsible for the physical installation. 3. Display the available boards (cards) and ports. To view a list of boards on your system, type list configuration station and press RETURN. System Configuration screen SYSTEM CONFIGURATION Board Assigned Ports Number Board Type Code Vintage u=unassigned t=tti p=psa 01A05 DIGITAL LINE TN754B 000002 01 u 03 u 05 u 07 08 01A06 ANALOG LINE TN742 000010 01 02 03 04 u u u u 01B05 ANALOG LINE TN746B 000008 u u u u u u u u u u u u u u u u 01C04 ANALOG LINE TN746B 000008 u u u u u u u u u u u u u u u u 01C05 DIGITAL LINE TN2224 000004 01 u u 04 u u 07 08 u u u u u u u u u u u u u u u u 01C06 HYBRID LINE TN762B 000004 01 02 u u u u u u 01C09 MET LINE TN735 000005 01 u u u 01C10 DIGITAL LINE TN754 000004 u u u u u u u u
DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Managing phones 19 Adding new phones The System Configuration screen shows all the boards on your system that are available for connecting phones. You can see the board number, board type, circuit-pack type, and status of each board’s ports. 4. Choose an available port and record its port address. Each port that is available or unassigned is indicated by a ‘ u.’ Choose an available port from a board type that matches your phone type (such as a port on an analog board for an analog phone). Every phone must have a valid port assignment, also called a port address. The combined board number and port number is the port address. So, if you want to attach a phone to the 3rd port on the 01C05 board, the port address is 01C0503 (01=cabinet, C=carrier, 05=slot, 03=port). Tip: If you add several phones at one time, you may want to print a paper copy of the System Configuration screen. To print the screen to a printer attached to the system terminal, type list configuration station print and press RETU RN. To print to the system printer that you use for scheduled reports, type list configuration station schedule immediate and press RETURN. 5. Choose an extension number for the new phone. The extension you choose must not be assigned and must conform to your dial plan. You should also determine whether this user needs an extension that can be directly dialed (DID) or reached via a central phone number. Be sure to note your port and extension selections on your system’s paper records.
Managing phones 20 Adding new phones DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Physically connecting the phone Once you have collected all the information, you are ready to physically wire the port to the cross-connect field. If you have a Lucent representative or on-site technician who completes the physical connections, you need to notify them that you are ready to add the phone to the system. To request that Lucent install the new connections, call your Lucent representative to place an order. If you are responsible for making the connections yourself and if you have any questions about connecting the port to the cross-connect field, refer to your system installation guide. Now you are ready to configure the system so that it recognizes the new phone. Completing the station screens The information that you enter on the station screen advises the system that the phone exists and indicates which features you want to enable on the phone. To access the station screen for the new phone: 1. Type add station nnnn and press RETU RN, where nnnn is the extension for the new phone. Make sure the extension conforms to your dial plan. You can also use the add station next command to add a phone to the next available extension. When the station screen appears, you see the extension number and some default field values. For example, the following screen is for a new phone at extension 2345.
DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Managing phones 21 Adding new phones Station screen 2. Type the model number of the phone into the Type field. For example, to install a 8411D phone, type 8411D in the Type field. Note that the displayed fields may change depending on the model you add. 3. Type the port address in the Port field. 4. Type a name to associate with this phone in the Name field. The name you enter displays on called phones that have display capabilities. Also, some messaging applications, such as I NTUITY, recommend that you enter the user’s name (last name first) and their extension to identify the phone. 5. Press EN TER to save your changes. To make changes to this new phone, such as assigning coverage paths or feature buttons, type change station nnnn and press RETURN, where nnnn is the extension of the new phone. STATION Extension: 2345 Lock Messages? _ BCC: _ Type: 8411D Security Code: _________ TN: 1__ Port: _______________ Coverage Path 1: ____ COR: 1 Name: ___________________________ Coverage Path 2: ____ COS: 1 STATION OPTIONS Loss Group: _________ Personalized Ringing Pattern: 1 Data Module? ____________ Message Lamp Ext: 2345 Speakerphone: 2-way Mute Button Enabled? y Display Language: english___ PassageWay? n Media Complex Ext: ____ IP Softphone? n
Managing phones 22 Adding new phones DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Using station templates to add phones A quick way to add phones is to copy the information from an existing phone and modify it for each new phone. For example, you can configure one phone as a template for an entire work group. Then, you merely duplicate the template station screen to add all the other extensions in the group. Note that only phones of the same model can be duplicated. The duplicate command copies all the feature settings from the template phone to the new phones. To duplicate an existing phone: 1. Type display station nnnn and press RETU RN. nnnn is the extension of the station screen you want to duplicate to use as a template. Verify that this extension is the one you want to duplicate. 2. Press CANCEL to return to the command prompt. 3. Type duplicate station nnnn and press RETU RN, where nnnn is the extension you want to duplicate. The system displays a blank Duplicate Station screen.
DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 Managing phones 23 Adding new phones Duplicate Station screen 4. Type in the extension, port address, and phone name for each new phone you want to add. The rest of the fields are optional. You can complete them at any time. 5. Press EN TER to save your changes to system memory. To make changes to these phones, such as assigning coverage paths or feature buttons, type change station nnnn and press EN TER, where nnnn is the extension of the phone that you want to modify. Using an alias Not every phone model has a unique station screen in the system. You might have to use an available model number as an “alias” for another. If you need to enter a phone type that the system does not recognize or support, use an alias. For example, you may purchase a phone model that is newer than your system. In this case, you can use an available model type STATION Security Ext. Port Name Code Room Jack Cable _______ ________ ________________________ _________ _________ ______ ______ _______ ________ ________________________ _________ _________ ______ ______ _______ ________ ________________________ _________ _________ ______ ______ _______ ________ ________________________ _________ _________ ______ ______ _______ ________ ________________________ _________ _________ ______ ______ _______ ________ ________________________ _________ _________ ______ ______ _______ ________ ________________________ _________ _________ ______ ______ _______ ________ ________________________ _________ _________ ______ ______ _______ ________ ________________________ _________ _________ ______ ______ _______ ________ ________________________ _________ _________ ______ ______
Managing phones 24 Adding new phones DEFINITY System’s Little Instruction Book for basic administration 555-233-756 Issue 1 April 2000 that best matches the features of your new phone. You can refer to your phone’s manual to determine which alias to use. If your manual does not have this information, you can contact the DEFINITY helpline for an appropriate alias. For example, let’s use an alias to add a new 8403B phone to a DEFINITY G3V2 or earlier system. 1. Refer to your new phone’s manual to find the correct alias. In our example, we find that the 8403B is administered on a G3V2 or earlier system as a 7405D phone. 2. Type change alias station and press RETURN. The Alias Station screen appears. 3. Enter 8403B in the Alias Set Type field. Enter the model of the unsupported phone in this field. 4. Enter 7405D in the Supported Set Type field. Enter the alias (supported model) in this field. 5. Press EN TER to save your changes. Alias Station screen ALIAS STATION Alias Set Type Supported Set Type 8403B 7405D _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ ’#’ indicates previously aliased set type is now native