Lucent Technologies Definity Systems Little Instruction Book For Basic Administration

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing phones 
25 Adding new phones 
Now follow the instructions for adding a new phone. Your switch 
now recognizes the new type you enter in the Type field.
Be sure to refer to your phone’s manual for instructions on how to 
set feature buttons and call appearance buttons. Note that if you 
need to use an alias for a phone, you may not be able to take 
advantage of all the features of the new phone.
Adding or changing feature buttons
Once you add a phone to the system, you can use the station 
screen to change the settings for the phone, such as adding or 
changing feature button assignments. The system allows you to 
assign features or functionality to each programmable button. It is 
up to you to decide which features you want for each phone and 
which feature you want to assign to each button.
To assign feature buttons:
1. Type 
change station nnnn and press EN TER, where nnnn 
is the extension for the phone you want to modify.
The station screen appears.
2. Press 
NEXT PAGE until you locate the Feature Button 
Assignment fields.
Some phones have several feature button groups. Make 
sure that you are changing the correct button. If you do not 
know which button on the phone maps to which 
button-assignment field, refer to your phone’s manual, or 
refer to DEFINITY ECS Administrator’s Guide.
3. Move the cursor to the field you want to change. 
						

							Managing phones 
26 Adding new phones 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
4. Type the button name that corresponds to the feature you 
want to add.
To determine feature button names, press 
HELP or refer to 
DEFINITY ECS Administrator’s Guide.
5. Press 
EN TER to save your changes.
Some phones have default assignments for buttons. For example, 
the following figure shows that the 8411D includes defaults for 
12 softkey buttons. It already has assignments for features like 
Leave Word Calling and Call Forwarding. 
If you do not use an alias, you can easily assign different features 
to these buttons if you have different needs.
If you use an alias, you must leave the default softkey button 
assignments. The system will allow you to change the button 
assignments on the screen, but the features will not work on the 
alias phone.
Default softkey assignments for an 8411D phone
 
                                     STATION
SOFTKEY BUTTON ASSIGNMENTS
 1: lwc-store 
 2: lwc-cancel 3: auto-cback 4: timer 5: call-fwd    Ext: _____
 6: call-park
 7: date-time 8: priority 9: abr-prog10: abr-spchar  Char: ~p11: abr-spchar  Char: ~m12: abr-spchar  Char: ~w 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing phones 
27 Customizing your phone 
Customizing your phone
This section provides recommendations for setting up or 
enhancing your personal phone. You need a phone that is 
powerful enough to allow you to use all the features you may give 
to other employees. You may want to add feature buttons that 
allow you to monitor or test the system, so that you can 
troubleshoot the system from your phone.
It will be much easier to monitor and test your system if you have 
a phone with:
na large multi-button display (such as 8434D or 8410D)
na class of service (cos) that has console permissions
nthe following feature buttons
— ACA and Security Violations (assign to lamp buttons)
— Busy verify
— Cover message retrieval button
— Major/minor alarm buttons
— Trunk ID buttons
— Verify button
Once you select a phone, you’ll want to determine if you want to 
place this phone at your desk or in the switch room. If the phone 
is in the switch room (near the system administration terminal), 
you can quickly add or remove feature buttons to test features and 
facilities. You may decide that you want a phone at both your 
desk and in the switch room — it’s up to you. 
						

							Managing phones 
28 Upgrading phones 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
You may also find it handy to set up multiple phones for testing 
applications and features before you provide them to users. You 
may want to have a phone that mimics each type of user phone in 
your organization. For example, if you have four basic phone 
templates, one for executives, one for marketing, one for 
technicians, and one for other employees, you may want to have 
examples of each of these phones so you can test new features or 
options. Once you are satisfied that a change works on the test 
phone, you can make the change for all the users in that group.
Upgrading phones
If you want to change phone types for a user and do not need to 
change locations, you can just access the station screen for that 
extension and enter the new model number.
Tip:
This method can be used only if the new phone type matches the 
existing port type (such as digital phone with a digital port).
For example, if a user at extension 4556 currently has a 7410+ 
phone and you want to replace it with a new 8411D phone:
1. Type
 change station 4556 and press RETURN.
The station screen for 4556 appears.
2. Overwrite 
7410+ with 8411D in the Type field.
Now you can access the functions and feature buttons that 
correspond to an 8411D phone. 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing phones 
29 Swapping phones 
Swapping phones
You will often find that you need to move or swap phones. For 
example, employees moving from one office to another may want 
to bring their phones.
In general, to swap one phone (phone A) with another phone (B), 
you change phone A’s port assignment to 
x, change phone B’s 
port assignment to A’s old port, and, finally, change the 
x for 
phone A to B’s old port. Note that these swapping instructions 
work only if the two phones are the same type (both digital or 
both analog, etc.).
For example, to swap phones for extension 4567 (port 01C0505) 
and extension 4575 (port 01C0516), complete the following 
steps:
1. Type 
change station 4567 and press RETURN.
2. Record the current port address (
01C0505) and type x in 
the Port field.
3. Press 
EN TER to save your changes.
4. Type 
change station 4575 and press RETURN.
5. Record the current port address (
01C0516).
6. Type 
01C0505 in the Port field.
7. Update the Room and Jack fields. 
8. Press 
EN TER to save your changes.
9. Type 
change station 4567 again and press RETURN.
10. Type 
01C0516 in the Port field.
This is the port that used to be assigned to extension 4575. 
						

							Managing phones 
30 Removing phones 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
11. Update the Room and Jack fields.
12. Press 
EN TER to save your changes.
13. Physically unplug the phones and move them to their new 
locations.
NOTE:
You can also use terminal translation initialization to merge an 
x-ported extension to a valid port. Refer to DEFINITY ECS 
Administrator’s Guide for more information.
Removing phones
Before you physically remove a phone from your system, check 
the phone’s status, remove it from any group or usage lists, and 
then delete it from the system’s memory.
For example, to remove a phone at extension 1234:
1. Type 
status station 1234 and press RETU RN.
The General Status screen appears.
2. Make sure that the phone:
nis plugged into the jack
nis idle (not making or receiving calls)
nhas no messages waiting
nhas no active buttons (such as Send All Calls or Call 
Forwarding) 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing phones 
31 Removing phones 
3. Type list groups-of-extension 1234 and press RETU RN.
The Extension Group Membership screen shows whether 
the extension is a member of any groups on the system.
4. Press 
CANCEL.
5. If the extension belongs to a group, access the group 
screen and delete the extension from that group.
For example, if extension 1234 belongs to pickup group 2, 
type 
change pickup group 2 and delete the extension 
from the list.
6. Type 
list usage extension 1234 and press RETU RN.
The Usage screen shows whether the extension is used in 
any vectors, has any bridged appearances, or used as a 
controller.
7. Press 
CANCEL. 
8. If the extension appears on the Usage screen, access the 
appropriate feature screen and delete the extension.
For example, if extension 1234 belongs to hunt group 2, 
type 
change hunt group 2 and delete the extension from 
the list.
9. Type 
change station 1234 and press RETURN.
10. Delete any bridged appearances or personal abbreviated 
dialing entries and press 
EN TER. 
						

							Managing phones 
32 Removing phones 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
11. Type remove station 1234 and press RETURN.
The system displays the station screen for this phone so 
you can verify that you are removing the correct phone.
Tip:
Be sure to record the port assignment for this jack in case 
you want to use it again later.
12. If this is the correct phone, press EN TER.
The system responds with 
command successfully 
completed
.
If the system responds with an error message, the phone is 
busy or still belongs to a group. Press 
CANCEL to stop the 
request, correct the problem, and enter 
remove station 
1234
 again.
13. Remove the extension from voice mail service if the 
extension has a voice mailbox.
14. Type 
save translations and press RETURN to save your 
changes.
Note that you do not need to delete the extension from coverage 
paths. The system automatically adjusts coverage paths to 
eliminate the extension.
Now you can unplug the set from the jack and store it for future 
use. You do not need to disconnect the wiring at the cross-connect 
field. The extension and port address remain available for 
assignment at a later date.
Once you successfully remove a set, that set is permanently 
erased from system memory. If you want to reactivate the set, you 
have to add it again as though it were a new phone. 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing features 
33 Changing feature parameters 
Managing features
This section explains how to administer some of the major 
DEFINITY features. It provides instructions for changing feature 
parameters, using abbreviated dialing, creating pickup groups, 
setting up call forwarding, defining coverage paths, and 
administering bridged call appearances.
Changing feature parameters
You can modify the system parameters that are associated with 
some of the system features. For example, you can use the system 
parameters to allow music to play if callers are on hold or to 
allow trunk-to-trunk transfers on the system.
NOTE:
You can find most of the system-wide parameters on the 
Feature-Related System Parameters screen. However, if you have 
DEFINITY ECS R6.3.1 or later, some parameters have moved to 
new screens, such as the System Parameters Call Coverage/Call 
Forwarding screen.
Generally, Lucent sets your system parameters when your system 
is installed. However, you can change these parameters as your 
organization’s needs change. For example, let’s say that your 
company uses call park, where a call can be put on hold and 
picked up from any other telephone within the system. You need 
to change the time limit for parked calls from 10 to 5 minutes.  
						

							Managing features 
34 Changing feature parameters 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
To change the time limit for parked calls:
1. Type
 change system-parameters features and press 
RETU RN.
The Feature-Related System Parameters screen appears.
Feature-Related System Parameters screen
2. Type 5 in the Call Park Timeout Interval field and press 
EN TER to save the change.
If a parked call is not answered within 5 minutes, the call 
returns to an attendant or to the user who put the call in 
park.
Refer to DEFINITY ECS Administrator’s Guide for details about 
changing other feature-related system parameters.
                         FEATURE-RELATED SYSTEM PARAMETERS
                            Self Station Display Enabled? n
                                 Trunk-to-Trunk Transfer? non
eAutomatic Callback - No Answer Timeout Interval (rings): 3                    Call Park Timeout Interval (minutes): 5     Off-Premises Tone Detect Timeout Interval (seconds): 20                              AAR/ARS Dial Tone Required? yMusic (or Silence) On Transferred Trunk Calls: no                        DID/Tie/ISDN Intercept Treatment: attd               Messaging Service Adjunct (MSA) Connected? nInternal Auto-Answer for Attd-Extended/Transferred Calls? transferred               Automatic Circuit Assurance (ACA) Enabled? n
          Abbreviated Dial Programming by Assigned Lists? n
    Auto Abbreviated/Delayed Transition Interval (rings): 2                 Protocol for Caller ID Analog Terminals: Bellcore
 Display Calling Number for Room to Room Caller ID Calls? n