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Lucent Technologies Definity Systems Little Instruction Book For Advanced Administration
Lucent Technologies Definity Systems Little Instruction Book For Advanced Administration
Here you can view all the pages of manual Lucent Technologies Definity Systems Little Instruction Book For Advanced Administration. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 71
DEFINITY System’s Little Instruction Book for advanced administration 555-233-757 Issue 1 April 2000 Using reports 53 Using report scheduler Using reports This section explains how to generate, display, list, and print some of the basic reports on your DEFINITY system, and provides instructions for scheduling reports. This section also contains information on how and when to use the system monitoring reports. It explains how to interpret some of the information displayed in the reports. Using...
Page 72
Using reports 54 Using report scheduler DEFINITY System’s Little Instruction Book for advanced administration 555-233-757 Issue 1 April 2000 Some of the defaults for the system printer are set when the system is installed. If you make any changes to your system configuration, you may need to change the system parameters for the reports to print accurately. Let’s set the parameters for the EIA port. (Note that G3R cabinets do not have EIA ports.) To set system parameters: 1. Type change...
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DEFINITY System’s Little Instruction Book for advanced administration 555-233-757 Issue 1 April 2000 Using reports 55 Using report scheduler Scheduling and printing reports You can schedule up to 50 reports at a time. If you need to schedule more reports, you can purchase CMS or BCMS VU. For more information on CMS and BCMS VU refer to ‘‘Selecting a call management system’’ on page 79. To schedule or print a report: 1. Type a list or display command followed by the report name and schedule and...
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Using reports 56 Using report scheduler DEFINITY System’s Little Instruction Book for advanced administration 555-233-757 Issue 1 April 2000 3. For scheduled and deferred reports, complete the Print Time field to indicate the time you want the report to print. NOTE: You can schedule reports in 15-minute intervals. If a deferred report does not print within 4 hours of the scheduled time, it is canceled and you must reschedule it. If scheduled reports do not print within 4 hours, they print at the...
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DEFINITY System’s Little Instruction Book for advanced administration 555-233-757 Issue 1 April 2000 Using reports 57 Using report scheduler Changing scheduled reports It is easy to reschedule the time and day a report prints. As an example, let’s change the time on job ID 12 so that it prints at 10:00 p.m. (22:00). To change the report scheduler for job ID 12: 1. Type list report-scheduler and press RETURN. The Report Scheduler screen appears. 2. Locate the job ID for the report you want to...
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Using reports 58 Using report scheduler DEFINITY System’s Little Instruction Book for advanced administration 555-233-757 Issue 1 April 2000 Removing scheduled reports As your needs change, you may want to remove certain reports from the report scheduler. The following example removes Job 12 from the report scheduler. Tip: You can use list report-scheduler to determine which reports you want to remove. To remove job 12 from the report scheduler: 1. Type remove report-scheduler 12 and press RETU...
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DEFINITY System’s Little Instruction Book for advanced administration 555-233-757 Issue 1 April 2000 Using reports 59 Analyzing report data Analyzing report data Most of the information displayed in these reports is measured in CCS (centum call seconds). CCS equals the amount of call traffic it takes to keep one piece of traffic-sensitive equipment busy for 0.6 minutes. To convert CCS to minutes, use the following equation: minutes = the number of CCS/0.6 For more information, refer to DEFINITY...
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Using reports 60 Using attendant reports DEFINITY System’s Little Instruction Book for advanced administration 555-233-757 Issue 1 April 2000 Measuring attendant group traffic The Attendant Group Measurements report provides peak hour traffic measurements for any attendant group. It displays a summary of attendant group activity for yesterday’s peak, today’s peak, and the last hour. To display the Attendant Group Measurements report: 1. Type list measurements attendant group and press RETU RN....
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DEFINITY System’s Little Instruction Book for advanced administration 555-233-757 Issue 1 April 2000 Using reports 61 Using attendant reports Measuring individual attendant performance The Attendant Positions Report provides peak individual attendant position measurements. It displays a summary of each attendant’s activity for yesterday’s peak, today’s peak, and the last hour. This report enables you to assess personnel performance and to identify when additional attendant training is necessary....
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Using reports 62 Trunk group reports DEFINITY System’s Little Instruction Book for advanced administration 555-233-757 Issue 1 April 2000 Trunk group reports Trunk Group Reports can help you detect traffic flow problems such as out-of-service trunks, load balance, or peak-hour blocking. Tip: If a trunk appears to have intermittent service, use list testcalls summary to determine whether a specific trunk member is not functioning. If you suspect a trunk is having problems, use Automatic Circuit...