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Lucent Technologies Definity Systems Little Instruction Book For Advanced Administration

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Page 71

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Using reports 
53 Using report scheduler 
Using reports
This section explains how to generate, display, list, and print 
some of the basic reports on your DEFINITY system, and 
provides instructions for scheduling reports. 
This section also contains information on how and when to use 
the system monitoring reports. It explains how to interpret some 
of the information displayed in the reports.
Using...

Page 72

Using reports 
54 Using report scheduler 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Some of the defaults for the system printer are set when the 
system is installed. If you make any changes to your system 
configuration, you may need to change the system parameters for 
the reports to print accurately. 
Let’s set the parameters for the EIA port. (Note that G3R cabinets 
do not have EIA ports.)
To set system parameters:
1. Type 
change...

Page 73

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Using reports 
55 Using report scheduler 
Scheduling and printing reports
You can schedule up to 50 reports at a time. If you need to 
schedule more reports, you can purchase CMS or BCMS VU. For 
more information on CMS and BCMS VU refer to ‘‘Selecting a 
call management system’’ on page 79.
To schedule or print a report:
1. Type a list or display command followed by the report 
name and schedule and...

Page 74

Using reports 
56 Using report scheduler 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
3. For scheduled and deferred reports, complete the Print 
Time field to indicate the time you want the report to print.
NOTE:
You can schedule reports in 15-minute intervals. If a 
deferred report does not print within 4 hours of the 
scheduled time, it is canceled and you must reschedule it. 
If scheduled reports do not print within 4 hours, they print 
at the...

Page 75

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Using reports 
57 Using report scheduler 
Changing scheduled reports
It is easy to reschedule the time and day a report prints. As an 
example, let’s change the time on job ID 12 so that it prints at 
10:00 p.m. (22:00).
To change the report scheduler for job ID 12:
1. Type 
list report-scheduler and press RETURN.
The Report Scheduler screen appears.
2. Locate the job ID for the report you want to...

Page 76

Using reports 
58 Using report scheduler 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Removing scheduled reports
As your needs change, you may want to remove certain reports 
from the report scheduler. The following example removes 
Job 12 from the report scheduler.
Tip:
You can use list report-scheduler
 to determine which reports 
you want to remove.
To remove job 12 from the report scheduler:
1. Type 
remove report-scheduler 12 and press RETU...

Page 77

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Using reports 
59 Analyzing report data 
Analyzing report data
Most of the information displayed in these reports is measured in 
CCS (centum call seconds). CCS equals the amount of call traffic 
it takes to keep one piece of traffic-sensitive equipment busy for 
0.6 minutes. To convert CCS to minutes, use the following 
equation:
minutes = the number of CCS/0.6
For more information, refer to DEFINITY...

Page 78

Using reports 
60 Using attendant reports 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Measuring attendant group traffic
The Attendant Group Measurements report provides peak hour 
traffic measurements for any attendant group. It displays a 
summary of attendant group activity for yesterday’s peak, today’s 
peak, and the last hour.
To display the Attendant Group Measurements report:
1. Type 
list measurements attendant group and press 
RETU RN....

Page 79

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Using reports 
61 Using attendant reports 
Measuring individual attendant performance
The Attendant Positions Report provides peak individual 
attendant position measurements. It displays a summary of each 
attendant’s activity for yesterday’s peak, today’s peak, and the 
last hour. This report enables you to assess personnel 
performance and to identify when additional attendant training is 
necessary....

Page 80

Using reports 
62 Trunk group reports 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Trunk group reports
Trunk Group Reports can help you detect traffic flow problems 
such as out-of-service trunks, load balance, or peak-hour 
blocking.
Tip:
If a trunk appears to have intermittent service, use list testcalls 
summary
 to determine whether a specific trunk member is not 
functioning.
 If you suspect a trunk is having problems, use Automatic Circuit...
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